Alpine Pennzoil

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Alverson
3 months ago
I drive 20 minutes out of my way (each direction!) to go to this location. They always do great work. However this last visit was an above and beyond positive experience. Like each visit the folks are kind, communicative and never ever talk down to me- always being transparent and giving a thorough explanation to their reasoning. No one tries to upsell you to death or convince you to do something you don t actually need. (Which means I m 1000% more likely to do what they recommended because I can actually trust them!). But on top of all of that, this past visit included one of the team taking the time to break chunks of ice from around the hood of my car- ensuring it wouldn t refreeze after leaving the slightly warmer shop- saving me from potential ice rockets flying off the car as I got back onto the road. Keeping me safe, just because they had the spare moment to do so. Truly exceptional customer service. Well worth driving out of my way for their care and attention to detail!

  David Hunt
4 months ago
Came for an oil change and these guys go above and beyond! I was thoroughly impressed as not only did they go over my vehicle with a fine tooth comb but they were more than professional while doing so. I just moved here and I already found my automotive guys!

  Jason Potts
a month ago
I got my oil change there and they have great service all around

  robert park
5 months ago
Very good at what they do. Very trustworthy. The place is clean and a runs like a well oiled machine.

  Cody Eickenroth
11 months ago
I have been to this location a few times and have never had a bad visit. Today was extraordinary though so I wanted it to be known. Brandon went above and beyond to assist me with an oil change today. He explained everything he was doing as it was happening, and had amazing customer service throughout the entire process. Awesome job Brandon, thank you for all of your help.Service: Oil change

  Jim Utrup
2 months ago
Nice staff who obviously had the customer first on their mind.

  Mark Lashuay
11 months ago
This is a Great shop! Very professional, clean and very polite and respectful. They also offer a Veterans discount which most places have given up on. Thank you all for your excellent work, prices and professionalism. Mark Lashuay, USN Retired.Service: General repairs & maintenanceService: General repairs & maintenance

  Grant Harden
5 years ago
Nice and friendly staff. While I was waiting they brought me a water. They no longer carry a conventional oil. I didn t wait but maybe 10 minuets and the oil change it self was about 15 minuets.

  Yesa Yesa
3 weeks ago
in and out just like a really good oil change should be

  Mosquito / Pest Authority
3 months ago
This is our preferred oil change location. I always like the gentleman working here.

  Heather Vanderstelt
8 months ago
This friendly, knowledgeable, and trustworthy team will always have my business in the GR area! Keep up the great work, guys, and THANK YOU!

  Steven Fenrich
11 months ago
Good, fast service. Honest. They gave me a 5/5000 reminder which is correct. Everybody else gives me the old 3 mo 3000 miles cling despite giving me full synthetic.

  Fred Bliss
a year ago
These guys were very fast, very friendly, very thorough! Great work at a very reasonable price. I was so pleased I brought the second family vehicle by shortly thereafter on the way to the grocery store. This will be my new "go to" from now on.

  Sierra Romancky
a year ago
Garrett and Mike were wonderful to work with. They went out of their way to answer my questions and made sure I took advantage of a warranty that I already had. Very honest and friendly team!Services: Tires, Oil changeServices: Tires, Oil change

  Dominick Chong
2 years ago
I was worried I was going to be late for work but these guys were FAST!! Super friendly and very helpful. They were able to have me get out of my vehicle and show me an easier way to switch out my headlights for My Yukon Denali. And after all that I was paid and out of there in less than 10minutes. I highly recommend these guys!!Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Nadine Hopping
8 months ago
Grey service and wonderful staff! I will always trust them with my vehicle! Highly recommend!

  Olivia
a year ago
Wonderful service, Robert especially stood out for his service. I waited a bit for service but the change itself was very quick. It was about $50 for a basic oil change and they had a $10 off promo going on top of that

  Kylie Smith
4 years ago
Very impressed! Called early and was able to get my car in the same day. They worked with my smaller budget to get my car fixed. Walked me through what was wrong and what my best options were and fixed my car the same day! Customer service surpassed any shop i have every been too. Will definitely be a returning customer.

  Kendall Lisenbee
4 years ago
First time at this location and I was blown away by the customer service. Immediately upon entering they offered my daughter a treat and myself a bottle of water. They offer free complimentary vacuuming as well! Everyone was nice, knowledgeable, and really made us feel at ease.

  Sarah Briggs
9 months ago
This is the only place I will take my vehicle! Robert and the rest of the staff are always helpful, HONEST, FRIENDLY, and do an amazing AND thorough job.

  James Norris
6 years ago
Great service. The staff was very friendly and thorough. I believe the best oil change I've ever had. They offered water and soda for me and my son. They even offered free snacks and a free vacuum. I will definitely be going back for my next service.

  Alexa McMellen
a year ago
Both professional and and efficient. The people that work here are always so nice and are honest hard workers. It's my go to place everytime my car has a temper tantrum.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  william erickson
a year ago
I always like to have them change my oil and then they do a great job checking everything to make sure my car is in tip top shape.

  Jacqueline Kempf
4 years ago
These guys are AMAZING! They Assess the problem. And make it as painless as possible To correct the problem. Their prices are Super competitive If not, the best prices that I have seen. The knowledge. However, that each one of these texts has is what impresses me the most, It is obvious that the owner takes pride in educating his people and offering the best service to his customers. As a woman who does not know much about vehicles, I have No Problem putting my total faith in these guys and know that I am not getting ripped off, They actually educate Me!!!

  Joan Marino
5 years ago
The whole team was so friendly and willing to help. I worked with Brandon and he took the time to really explain everything when I seemed confused. I also had an issue with my wiper fluid and he took the time to dig everything out and fix it for me :) What a great experience- I would recommend this place!

  Justin Brown
2 years ago
Went here for my first oil change and ended up having a tire issue that at first was irritating but not a huge deal until I called to talk about it and was transferred to the owner. The owner, Doug, was condescending and defensive, he interrupted me multiple times throughout the conversation. I never said I wanted him to pay for new tires or anything (at best I was hoping for an explanation, apology, and maybe a discount or something) but the first thing he said after hearing what happened was I don t see how my guys could have done that and I don t think I should have to go around buying tires for people and later told me his service was what his older customers with more money prefer . I wasn t planning on leaving a review except he said hopefully you don t go blasting me online about this . Maybe the oil change service itself is fine but I hope nothing ever goes wrong because talking with the owner is a displeasure.Update:Business reply was posted two years later. Seems to confusing my experience with another, more recent experience because the details don t match up. (Among other details, our conversation happened over the phone, and I never talked to a manager, so the owner s comment that I got mad and left doesn t line up). However, I m thankful for the late reply to my review as it shows their service and communication with customers is unchanged.Service: Oil change

  Charlie Lerch
5 years ago
Speedy service, decent price for said service. Top off your fluids as part of the service cost, Complimentary carpet vacuuming and rain-ex on the windshield. VERY approachable people, first time going to a station for an oil change, asked for very "duh" questions about how we use the place and didn't get any kind of chuckle or any remarks, just a helpful answer. They walked through everything in clear enough terms my wife and I could catch basically everything and asked if we had any questions.And the entire process is about 10 minutes. Great work, great customer service, keep up the good job!

  Dillon VanGessel
8 years ago
Very impressed! They offered me a free water, interior vacuum, and wiped down the interior of my doors. They communicated with me about the status of my filters and fluids and the have me a veterans discount. Best oil change I've ever had.

  Ryan Daniels
8 years ago
I am always blown away by the level of customer service at this location. They are polite, quick, and hassle free. They will offer you a bottle of water, car wash coupons, and sometimes more.They will let you know if you have passed the service intervals, or if anything appears to need attention, but they will not try to drive your bill up needlessly. If you say no thanks, the most they will do is add a reminder for that line item on your invoice.These guys are customer-focused, professional, knowledgeable, and dedicated. They don't expect your trust or loyalty. They earn it.

  Cindy S
a year ago
Always take my car here for oil change. They are friendly and knowledgeable. I always get excellent service.