Kern Auto Sales & Services LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Boss Ladies Referral Crew
3 months ago
I had the best & friendliest service at Kern s repair shop. I had a flat fire & they got it taken care of, plus went above & beyond for me. I truly appreciate customer service like this.

  Meghan Tunis
a year ago
My car was misfiring on westbound 94 in Chelsea and I decided to have it towed here to save a money on towing to a AAA registered mechanic.Using Google maps to get there leads you to a trailer park in a large field and the information they supplied on Google regarding hours of operation are incorrect. Still not sure if they have an actual parking lot.Regardless, they were able to replace my battery and spark plugs during business hours and within a day, no less. Communication was great however labor was very expensive. Talked to multiple mechanics afterwards and each one indicated that I had been overcharged on labor by about $200. Most likely either because I am a woman and I don't know any better or because having my car towed there, indicated that I would be forced to pay whatever price they proposed.Services: Electrical repair, Auto battery replacement, Battery

  Sean Kelleher
a year ago
First time stop in here, Kevin the owner was super helpful and friendly and all employees who walked thru asked if I was helped or if I needed anything. Great experience and super friendly and very FAIR!I live 25+ miles away, but will absolutely come here for my further needs, great people and I wish them the very best in their new location.Thanks Kevin, you have a great staff and I am looking forward to doing more business in the very near future.Service: Tires

  Greg Stroh
a year ago
I was very happy with their service. It was an older spare ride and I didn't want to spend a fortune. So I asked if there was an alternative fix and they found an excellent option to the repair needed. I will definitely use them again, if I need any future repairs.

  carol wooten
a year ago
Good, honest, straightforward people who are going to do their best. They didn't have to stay late on a Friday to make sure I was safe on the road but they did. Every single guy in the shop is kind! The negative reviews on here are HIGHLY inaccurate based on my experience. Thank you!

  Bee Sings
a year ago
You'll always get a fair price at Kerns. We regularly take our cars here, and considering we have three cars and two teenage drivers...it's quite often. We love kerns!

  Mary Romano
a year ago
Driving down freeway and felt like we were losing control. Pulled into the Auto Shop they put the car up on a hoist and checked to make sure it was safe to drive. The car was fine and they didn t charge me, just wanted to make sure I was safe. Great group of men.

  Matthew J. Smith
6 years ago
I used Kern to replace a tire and they did the job well enough. However, to get a perfect rating I think they should have gone above and beyond to at least check the air pressure on the other tires and fill them if needed. That only takes about 5 min of effort. They clearly didn't do that as my other tires were still low on pressure due to the cold. Also, there was no invoice or warranty on the tire...just a receipt from the gas station. Again, no complaints about the tire they replaced, just think that my view is to go that extra step.

  Sandra Lambert
7 months ago
They were quick at repairing a tire that was still on my truck. I was very satisfied.

  Beth Folts
10 months ago
I have had Kern Auto work on my vehicles for the last 15 years. They do just what is needed in a timely manner. Recommend.

  Eric Byerly
7 years ago
The Kerns always get my car right in even if they're really busy. They tell me what needs to be fixed and what can wait. They don't just do repairs that don't need to be done so they can charge. I love that it's a local, family owned business. Very convenient that you can pick your keys up after hours from the 24 hour gas station. I've had several cars serviced there, including my work cars. The work is always well done.

  Chris S
7 years ago
Family owned and operated American business. Great service, friendly knowledgeable staff, nice affordable cars on the lot. If you need some work done on your vehicle or you're looking to buy a new used vehicle I highly recommend Kern Auto. I hear they even have good food for lunch, I haven't stopped in for food yet though. Their certified mechanics make sure all the vehicles they sell are in good working order which is nice compared to just a regular private sale. It's a good piece of mind knowing that it's been thoroughly inspected and any necessary repairs have been done already.

  Wesley Cardone
4 years ago
I struggled with how many stars to give. I was not happy with the service so that ruled out five stars. They didn't do any service on my car which is explained later so I can't rate them on quality of work and pricing. On the other hand they were professional, courteous, and the shop was well lit and looked clean so I ended up with two stars. I will elaborate on that a little more later.Please compare my complaints with others and a common thread will become apparent. I wish them all the best but they did cause me some grief.The Google business hours says they close at 6pm which nearly got me in trouble. Fortunately, someone was still there when I showed up at 30 minutes past the actual closing time.I had made an appointment one week in advance to leave my car there for an entire day. I brought the care in on the appointed day at 9am. I was hoping to get a ride home like they do down the street at -a---- (a competitor). They tried to see if there was a way but came up empty handed.The plan was that they would call me when the car was done so that I could pick it up. By 6pm, the end of the day (or what I THOUGHT was closing time) I had not received a call so I figured they just neglected to call. Not so. I got a ride to the shop and found it locked up--closed. The closing time was actually 5:30pm! Just looking at the car I could see that it had not been touched. Then somebody came to the door and opened it. He said if I could leave it for the next day they could get to it then. Wait a minute...you broke one promise. Why should I believe you could do it the next day? I said, "No way, Jose. Just give me the keys and we will call it even-steven."If everybody had gone home and I didn't have an extra key with me I would have been SOL with no access to my car for the next day.I would like to mention also that had I thought about it I would have checked with -a---- in Chelsea first. That's where I get all my automotive service done but for this I had a special application I had received a referral to Kerns for. I had some body work done around the corner at Gerber Collision (whom I was happy with) and they gave me the referral to Kerns. I just didn't think of -a----. -a----- has a service where they offer a ride home when you drop off your car. They don't try to find a ride. It is part of their service.Kerns had a golden opportunity with me. They had the unlikely possibility to win me as a new repeat customer. Ordinarily I would not have brought my car there and they had an opportunity to show me their stuff.In summation, my big complaint is an inattentiveness to my needs and convenience. The shop looked very clean, was well lit, and the staff professional so I am guessing that they do good work at reasonable prices. If, however, you depend on a promise from them you may find yourself on the short end of the stick.

  Chelsea W
6 years ago
My car broke down on the way to work today and I was towed to Kern's. As a young woman, this would normally be a headache to deal with a shop because they usually try to take advantage of anyone they suspect to have no knowledge of cars. Kern Auto Sales is not one of those shops. They gave me a fair price for the fix, were very friendly, and were very flexible between fixing my car that day and pick-up.

  Morgan Wheeler
8 months ago
Great service, competitive pricing! We take all our cars there for maintenance/repairs.Service: Auto maintenanceService: Auto maintenance

  sheryl Beeman
6 years ago
My daughter took her car to Kerns to have it reapired. She told them that she started work in two weeks,so she need her car ready by then. They said that it would be ready by the next day. Two weeks later, on the Friday before she was to start work, she goes to pick up her car, and they informed my daughter that it wasn't ready. They said that the new part they put in was not the problem, so the would have to order the part that they need on Monday. They did not call her to let her know that the car would not be ready. Now she is out $250.00 and the car is the same way it was when she took it to them, and she has no way to get to work on Monday. This is not the way to run a business.We will never do business with KERN again.

  Jules Knezevich
4 years ago
The jeepster was leaking gas and I couldn t get her in to anyone in town.Called Kerns and they said bring it in and we will take a look to see where the leak is coming from..got there, Kevin showed me where the coffee stand is and it was on him, showed me a booth to wait at while they took a look at the leak. Found the problem, he said they are short handed, yet they d try to get it fit in to fix that day and handed me keys to a loaner until fixed....WOW..that s service! Thank you Kerns for the friendly and experienced knowledge on getting the jeepster back on the road safely ~ I m grateful ~

  Jessica Savel
4 years ago
John and Doug at Kern s helped me navigate Chelsea, a city unfamiliar to me, when my car tire blew out. They didn t have the tire available, but called friends of theirs who gave me a great deal on a fix. Thank you for everything guys- I am truly grateful!

  The Westwood Family
9 months ago
What a great experience!! Ryan Scott was amazing!! Highly recommend this place for anyone who is looking for a vehicle and great service!!

  Bri L
4 years ago
So helpful! I got a check engine light on my way from Detroit to Kalamazoo and had no idea where to go. They ran the code for me, explained what happened, and resolved my issue in 10 minutes. Fantastic guys.

  John Schiel
4 years ago
Kevin and the staff are great. Very helpful and strive to get you back on the road. He takes the time to help you and explain what is needed to be done. Been going there for 3 years and am most definitely going to be back.

  jordan Glaspie
5 years ago
Terrible service getting my car worked on!! The old owner was extremely rude everytime I checked on my car which took over a month for them to fix an issue that should have only taken two days at the most...do not go here, they overcharge, their service is disgusting...go anywhere other than this place you will regret it I promise everything on this. Please listen and don't go, save your money

  Walter f Pickering jr
2 years ago
Bought a car from here made it to Kansas city an the brakes went out ...was my last $3800 now I'm stuck at a rest area with no brakes an don't know any mechanics in the area. Can Kevin come here to fix. Been trying to call him with no luck

  Rocky McGlone Jr
10 months ago
I came in right about closing time and you guys stayed to help me out. swapped out 4 tires with new valve stems thanks a million

  Todd Kauranen
5 years ago
We have had our cars serviced here multiple times. Kern Auto is a trustworthy business. Genuine people.Highly recommend.

  LouAnn Eder
6 years ago
The folks here are great. So laid back but quick and honest. It seems like a dive garage but they do great work and are friendly . Don't worry about sexism here

  Denton Oakes
a year ago
It was okay a bit pricey for me but overall good.

  Kyle White
7 years ago
I just bought a used car from here yesterday and I have to say the experience was amazing. Great staff, great place, and amazing car!

  Maureen Conlin-Larson
4 years ago
Have used them for years. Always fair and do a good job. They know how to repair most problems

  Cindy Horn
10 months ago
Little expensive for the work done. But they are trusted.