O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Liam C
2 months ago
Had an employee wrongfully tell me my less than two year old battery was bad. I think he just had the battery tester hooked up improperly, because the machine did say it was bad, but after replacing my spark plugs, I have zero issues starting in the cold morning.Staff are pleasant and they have a great selection of parts, cheap tools, and online availability.

  matthew mailloux
3 months ago
I came into the store with the whole list of questions and possible scenarios to why my car wasn't running. They worked with me for over an hour going through every single problem and giving me the solution I needed. With all the information they gave me as well as the tools to fix the problem they saved me thousands of dollars as well as hundreds of hours of troubleshooting. Tony Ron Emily went above and beyond to help me. Highly recommend using this O'Reilly Auto parts over any others in the area. I wish I could rated more than five stars.

  Peter Zoulek
5 months ago
Justin, the store manager took extremely good care of us! He went out of his way to correct a misunderstanding, and immediately took action to take care of the Zoulek's personally! We appreciate doing business with an honest person representing the O'Reilly Auto Parts name! Thank you Justin, for taking care of us, amen! :)

  Dean Rogers
5 months ago
Called the store in Charlevoix Mi. Tried to order a 4x4 actuator for a 2005 Ford ranger. She said they don't have anything and they can't get anything for me. I said that sucks because I can buy this on a large number of online sites, you're a part store and you don't have access to a common part. You should report this to your manager. She then hung up on me while was explaining why I wanted to shop local. She hung up on me. Nice. Zero stars if that's possible.

  Tari Herrera
6 months ago
I coasted into O'Reilly's the other day on a dead battery and Justin (manager) helped me out. He took the battery out of my car to get it charged up and even offered to find me a ride to work so I didn't have to walk. He also put the battery back in the car for me so I could take it to be fixed. (it was more than the battery) I was so pleased with the customer service I was given. Justin was nice, helpful and showed nothing but professionalism the whole time. Thanks so much to Justin at O'Reilly Auto Parts in Charlevoix what a great representation you are for great customer service and professionalism.

  John Haight
8 months ago
Top notch!! We needed a wheel bearing and hub for boat trailer while in Charlevoix on vacation stranded at boat launch. No trailer repair facilities in the area BUT JUSTIN went out of his way to find us the parts we needed and we got the trailer fixed. Justin absolutely amazing customer service. Greatly appreciated

  Greg Bayley
7 months ago
I gave only 4 because everyone thinks 5 stars are written by the employees. I like the place, well organized, lots of choices, helpful people if you want it. I don t work there.

  A S (#charlevoixgirl)
5 months ago
Awesome customer service! Willing to go the extra mile.

  Paul Lewis
2 years ago
Passing through Charlevoix on our way to Mackinac Island, early on a Sunday morning, our alternator failed. With no mechanic shops open, it was looking like we would have to get it towed, leave it in Charlevoix, and wait several hours for someone to come get us. With all of our electricals shutting down, and our battery spent, we were just able to pull into O Reilly as our engine stopped running. About five minutes later, Christina and Emily were opening the store. They were fantastic, and did every possible thing to help! As we had no tools with us besides a pocket knife, they were able to sell us and loan us the tools we needed, as well as the alternator. Christina even came out on her break and offered some help! Thanks to them, we were able to get back on the road in just a few hours, and still made it to the island for part of the day! Thank you Christina and Emily - you are the best!

  Robert Marksteiner
2 years ago
Don t assume this is just a place to buy auto parts. Kristina diagnosed and solved an electrical problem for us that threatened to ruin a vacation. We were 1500 miles from home, nowhere near our motel and it was a Sunday afternoon.Her impressive competence is matched by her kindness. This is a special place and she is a special person.

  Doreen
3 years ago
I live on Beaver Island and a friend needed to borrow my car on the mainland. John was awesome! He came to the airport and put in a new battery and replaced a part for the wiring connector. He even sent pictures of the part that needed to be replaced. I'm so glad I chose O'Reilly for my auto needs. They rock! What an asset this man is to their company.

  Elly Essenberg
6 years ago
I walked in today and asked for help with buying a headlight replacement for my Jeep. I was the only person in the store. The older gentleman was not willing to help me at all, and was incredibly rude. Will never be going back here. Ended up going to Auto Value across the street and they were so kind and willing to help me.

  Kssk Kssk
a year ago
Needed a battery installed under my seat, I purchased it from the store. although they were not able to do it, they referred me to someone who could. & that person came to me at the parking lot. Saved me from long wait at the dealership. Thank you

  Katie Reviews
a year ago
We were visiting from out of town, and they helped us out (quickly) with a jump & a new battery after ours died. Really appreciated their help and service.

  Elmer Quinones
a year ago
Theres a tall employee, luke i believe his name is, who is incredibly rude to people, picks and chooses who he helps and has a horrible attitude. This is not the first time, and it seems like he can just get away with anything.

  Levi Perry
2 years ago
Above and beyond! After having some car trouble on an important family trip, John Harp went out of his way to help me after his shift. This sort of selfless gesture toward a total stranger speaks volumes about the service you will receive at this O Reilly location. Kudos to John for his willingness to extend a hand to someone in need.

  Loretta Richardson
2 years ago
Love O'Reilly's! Pleasure to deal with. Knowledgeable staff. And if you're purchasing something that requires installation on your vehicle (ie:wipers or headlights) they're right there to put them on for you. Great service!

  Autumn Ashcraft
2 years ago
The O Reilly s in charlevoix has the best customer service I ve seen in a while. When my car died in the middle of Charlevoix and needed to be restarted and attended to, an employee at the Charlevoix store, Graham, was generous enough to meet me where I was stranded and jumped my car, not only once but three times in the 2 miles that it took us to get back to the store. Upon further inspection The issue was found to be the alternator. A mechanic that was at the store at this time, John harp, was kind enough to offer to fix it right then and there. Not only that, but he waited an hour while I went to Petoskey to get the right parts. When I returned with the parts, him and Graham finished the car in less than an hour and save me the trouble of having to book an appointment to fix my car or calling into work that night. I ve never experienced such amazing customer service and generosity from an auto parts store. I now recommend O Reillys in Charlevoix to anyone looking for a good fix. I d like to give a huge thank you to John Harp and Graham from the O Reilly s store, without whom I would have been in a very inconvenient situation.

  Brandy Collins
7 years ago
It's hard to believe that a large corporation would hire people with zero automotive experience when it's supposedly what they specialize in. The girl who manages there makes women, who actually do know how to fix cars look like idiots. They managed to sell me the wrong parts on 3 different occasions, all for the same domestic car and I was only buying brake parts. Not to mention they are much higher priced then the other parts stores in town. The ONLY thing they have going for them is the fact that they are open much later. Save yourself the hassle and consider shopping local.P.s. They like to brag constantly of their million dollars worth of inventory they carry in the store which must only be in detailing and additive products, they carry almost zero actual parts and customers are constantly made to wait several days for them to arrive.

  Roy Donaldson
3 years ago
Actually I purchased a wiring kit for my 2029 FordEscape . From Auto value across the street from Oreilly Auto parts in Charlevoix , Mi. The wiring kit had not come in over 1 weeks time; and I expressed my delivery to come ASAP but it didn t so I drove many miles to receive this important kit .I did find, the kit I wanted. Even though it was expensive. To me it was worth the wait! I ended up paying $152.00 for my special order . Like I said , it was worth it for me. So I can tow a small utility Trailor. Thank you for your time. Mr. Roy Donaldson in East Jordan , Mi. ( the delivery was too slow in arriving for me. ) bye & GOD BLESS YOU ALL (in addition I m moving from Mi. To New England, Connecticut! Take care and express ship your merchandise . Makes most of us appreciate your shipping of parts from your ware-house to your valued customers !

  mjc mjc
4 years ago
I have been in this store several times. Most employees were helpful however, the last 3 times I was in the store, I received no help from the employee. I was forced to use Google and the company webpage to find the part numbers I needed. Still had no help even though the sign on the rack said they would help.I left without parts. Will not go back, will use Amazon or another store next time...

  Bat 32
4 years ago
Possibly the worst experience I've ever had at a parts store. These guys have no grasp of customer service. Counter person was rude and had an attitude. Took a phone call and left us waiting at the counter while we were trying to pay. Was not helpful on the part or what was included. I advise anyone who would even consider stepping foot in this store to take your business elsewhere. CUSTOMER BEWARE!

  Angela Viau
6 years ago
This was my first time and will be my last time In this store! The staff was very rude and not willing to help at all. The only exception being a young man( the youngest of the bunch) who was willing to help as much as he was able to but the other four that were standing around were very rude and acted like it was an inconvenience to have to wait on customers

  Judith Scheel
5 years ago
They had the pressure hose we needed. I called EVERY auto store in Emmet Cty, then had to start with the next Cty, thank god they had it, without having to wait another 4 days some place else. Boy do I miss the City. Thank You to O'Reilly Auto Parts store in Charlevoix. Judith

  Stephen Voorheis
2 years ago
Great service. They installed license plate lights for me. Not an easy job. Not the first time they've helped us out.

  Gary Conrady
2 years ago
Helpful staff. Can get what you need. Store was nice. My first auto parts so stop.

  Sandy Minaee
6 years ago
Open when others are closed, and they have always been very helpful! The young man helped me replace radiator hoses in the parking lot! Wow! and they have a great selection of parts!

  Dolly Hooper
3 years ago
O'Reilly Auto Parts in Charlevoix are great. Helped me get my headlight replaced quick and easy. Thank you Kristina!

  Cassie Simpson
2 years ago
Service was quick and very helpful! Employee gave good honest advice and assisted me with everything I needed!

  Becca C
7 months ago
Steven took the time to look up the bulb and change it for us, thankyou