Crest Ford Center Line Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  The Victory Church International
2 weeks ago
Hey Lila,I wanted to take a moment to express my deepest gratitude for the incredible kindness and support you've shown in helping Balint secure a new car.Your compassion, love, and boundless kindness truly set you apart as a stellar human being.In moments like these, the impact of genuine care and assistance cannot be overstated, and it's your generous heart that has made all the difference.You've not only helped in a tangible way but also uplifted spirits with your empathy and understanding.Thank you from the bottom of my heart for being such a wonderful friend and for all that you do.Your actions are a testament to the beautiful person you are, inside and out.With warmest regards and appreciation,Your friend and brother, Dr. Pastor Anthony D Shannon

  Ann-Marie Rammalaere
8 months ago
Crest Service Center was fast, efficient and professional. I called the day prior and they got me in next day at 8am. Drop off was easy, I was back to work within minutes. As promised my car was ready by end of day. Bob, the driver who picked me up, was so friendly and knowledgeable. The pride for his job was evident. I learned that Crest Service just received a national award; that 97% of vehicles serviced there never are seen again for same issue; there are 6-7 master mechanics working there, near the top in the nation; also that 22,000 cars were serviced there just last year. I was impressed to hear of all the successes but not surprised. My experience since day one of car shopping was top notch, so to hear that the service center is just as amazing is no surprise. Keep up the great work Crest!! We will trust no one else for our servicing needs from here on out.Service: Oil change

  Alfred Mendenhall
4 months ago
I must say I started out not being a Ford Man but since I got my Fusion and had Crest Ford services it.I am seriously thinking about buying an F-150.P.S.Thank you Chris Ford.Your Alfred

  Syed Hussain
2 months ago
After making appointment, Left my car for 3 days, still they didn't fix the recall.

  Ed Meurer
7 months ago
Unbelievably good service!When we got the recall notice for our '18 Lincoln MKC, none of the dealers had the replacement part. This was 3 months ago & the recommendation in the recall notice was to park the car outside, so if it bursts into flames, it won't burn your house, too (!). Happened to hear Crest Fords ad on 950AM about free recall service AT YOUR HOME! The service tech came from Centerline to Novi, did the repair & left!None of the local Lincoln or Ford dealers do this unless you are enrolled in the "Black Label" program. I wish Crest Ford much success as I will be giving them all of my service business.

  Edwina S
8 months ago
I'm the shuttle service for a friend to drop off their Fords here. The oil change is really swift, and you could just wait the short while. Major service will be longer, and they provide swift and detailed updates.

  LaKanta Parks
4 months ago
Staff is super nice and the service is top notch

  Steve Sonny Paridee
a year ago
Stopped in to get my oil changed. Was met by a older gentleman who had asked if I had an appointment? I stated "No" boy have things change since of the days one just had to stop in and get your oil changed.Anyway he instructed me to talk with a Service Advisor. There is I met Todd. Nice guy, professional, friendly, courteous. He was able to get my car in for the required work which I truly appreciated.While I waited for the work to be done I walked around the dealer were I was able see some of the new models that are being produced. The Bronco Outlander Edition and the Mustang Mach I were fabulous vehicles to look at and make one really want one to own. Both vehicles were in class of their own.The dealership has been in the area for years and the staff are always friendly and professional. The dealership is very clean and offers refreshments while one waits for their car to be repaired.Ample parking, handicap parking. They accept cash, credit cards, debit cards. Just make sure to call and set an appointment before you go there.

  Johnny Swift II
a year ago
Great service! I had to get parts for my explorer and they were able to order them and get them to me on time. The staff was helpful and even helped me to where to buy paint to match as well.

  Gary Laskowski
2 years ago
Todd Cheatham is still one of the best service reps around. He helped me with my tire problem and had me back on the road in record time. Ford and Crest Ford are lucky to have him.

  Bill Schreiber
3 years ago
Excellent Dealership. Extremely friendly and Professional employees. I drive 1 hour from the West side of Michigan to Crest Ford because I trust them and have purchased 8 vehicles from them over the past 10 years.Services: Steering & suspension repair, BrakesServices: Steering & suspension repair, Brakes

  Donna Grays
2 years ago
So professional! Dropped my car off, rear camera replacement. Received a ride home.All this took less than 40 minutes.Very kind staff! Oh! When the car is ready I will be picked up! THANKS CREST FORD

  The Legendary Atone
a year ago
The customer service is top notch here but as you can imagine , you ll wait a lot longer for your service to be complete as it is an all in one dealership.

  Brittanie Dabney (BD)
a year ago
Really nice staff and Jade was really nice & and good at explaining my options. I'd definitely recommending going to this service center!

  Jordan Smock
2 years ago
Always great service from the service department jim helped me out very much even though I started off kind of intolerable he still helped me and was very nice about it the only place I take my truck to be serviced very fast service too

  Karen Kerby
11 months ago
Service Center is the best! Ivana is on point with customer service. Great team.

  Donna Perry
2 years ago
I always have a pleasant experience when I come for service on my vehicle. Great team here.

  Emmanuel Dealca
3 years ago
Great customer service, serviced my car without an appt, happy they were able to fit me in.

  Shirley Roelandt
a year ago
Great service! Found a tire for our Explorer ST. Took care of it promptly.

  Wes Steffey
3 years ago
The service department was rude and very unprofessional. Didn t feel like they could be trusted to be upfront so I canceled the job and went to a different dealer.

  ladonna neal
2 years ago
Had to order my son part. Scott in parts was very helpful, patient, understanding, and friendly ... Got me right together!!!

  Gina Wrona
2 years ago
Tony and Todd in service were super helpful along with Alex running my suv thru the car wash!

  Robert Purkey
a year ago
Great service dept. Thank you, Kaine, you did fantastic job!

  Claudia Hall
9 months ago
Great Place Clean Staff was Very Polite

  Brian Hosna
7 months ago
They got my truck in and got me going.

  Monair Randolph
a year ago
Cashier for Service Department VERY RUDE and UNPROFESSIONAL when dealing with me. But always remember KARMA.

  Leisha Jeffs
2 years ago
Fantastic staff, always very friendly and helpful. Very quick, and great work.

  Patricia Zimolzak
a year ago
Wouldn't go anywhere else. Treat you like family.

  James Gibson
a year ago
Price gouging on parts service no telling what else their price gouging on I do not recommend

  David Porter
3 years ago
I would recommend Crest Ford in Center line for any repairs that you need for your vehicles.