GORILLATECHS

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kate Larkin
a month ago
Would 10/10 recommend! Very honest and reliable people. Always willing to accommodate difficult schedules and get it done in a timely manner. I ve taken my car in multiple times and the prices have always been fair! I won t take my car into any other shops after working with them.

  Olivia Durocher
2 months ago
I'm pretty sure I won't bring my vehicles anywhere else but here from now on. Honest staff and you can't beat the pricing compared to dealerships and big name shops. Spot on diagnosis for more than half the price the dealership wanted to charge me. Kim and Troy were outstanding. You can tell they genuinely care about their customers. Very upbeat and kind. I live about a half hour away but would be more than happy to make the trip any time I need service. I told my mother who lives in metro Detroit about my great experience and even she said she would make the trip to all the way to Cedar Springs for her vehicle based on my review.

  Kyle Oosterink
5 months ago
I had a random misfire on my truck and it only occurred when it was raining, went through everything mechanical and everything checked out, happened again so I took it to them because a friend referred them. Troy told me it was my coil but I had already switched them and the misfire didn't follow the coil, and when I told him I didn't think that was the issue he preceded to belittle me and tell me I wasn't a mechanic and didn't know what I was talking about. After getting the truck back and replacing all coils myself like he suggested it left me stranded on the way to work, quickly found out I had low fuel pressure at the rails and the lock ring for the sending unit was rusted out and allowing water into the tank causing the misfire and the pump to fail.

  Mike Rainwater
10 months ago
Troy and his team recently replaced an engine in my truck. The replacement engine runs wonderful. The truck runs better than it ever has. Troy makes sure things are right and does things the right way the first time. Doesn't skimp or cut corners. He also won't try to upsell you. I have had them do other work on my other vehicles and they always do a good job. In my opinion, he's the best mechanic in the state. I can't say enough wonderful things about this place. They're honest, caring and trustworthy and definitely know what they're doing. Can't go wrong doing business with him.

  Christy Wood
5 months ago
We have used Gorillatechs exclusively for over ten years. I don t trust anyone else. They are amazing!

  Randy Thornburg
6 months ago
Excellent service from the 1st phone call all the way to vehicle pick-up. Very highly recommended!Services: Transmission, General repairs & maintenance, Tire rotations, Engine repairServices: Transmission, General repairs & maintenance, Tire rotations, Engine repair

  Tiffany Anger
10 months ago
They are awesome. Troy does an amazing job with a low cost. If he can't find a price for somthing he'll call around until he does.

  Sam Masteller
a year ago
Best Auto Repair Shop around, look no further! Great customer service. Affordable pricing. Honest staff. Very knowledgeable! They can do it all!

  Geoff M
5 years ago
First time going to Gorilla Techs,Troy was very knowledgeable and took an interest in me as an individual, not just a customer. Every question I asked, his answer was informative unlike other shops that use questions to facilitate a sale, needed or not.Kim was great, personable and detailed. She understood what I was looking for, relayed it to troy and the mechanics thoroughly. I never had to repeat or explain myself twice.I was out in 1.5 hours, which was half the time I expected to be there. Price came out to be over $50 less than quote (when does that happen?) I'm a short guy and my seat get moved pretty much always. The mechanic who worked on my car did not move my seat. Seems small but to me, it was noticeable and appreciated.I wouldn't hesitate to call and if I need repair in the future, you can bet I'll be back.Thank you guys, I was thoroughly impressed.

  Chris Monroe
a year ago
Grand Rapids Pest Control is a very busy company in the summer. Once our vehicles start moving and driving all over the place naturally things break down.Kimmy works the front desk and she is mind blowing how knowledgeable she is with vehicles and customer service.We knew Troy (The owner) from when he was a traveling mechanic and he would come to us to fix our work trucks. He is amazing at fixing things. Once he opened his shop in Cedar Springs it was a little far for us to deliver broken vehicles, but I do everything in my power to do so, which is a testimony in itself how wonderful Gorillatechs is. Because... I know he or his team will fix the problem the first time while being honest and trustworthy. I recommend Gorillatechs 100% of the time for anything vehicle related. Thank you for everything.

  chris williams
a year ago
Best place to go. They are very honest, hard working and caring about there customers. They do great work and always goes above and beyond. Been using them for years and will continue too.Service: Auto maintenanceService: Auto maintenance

  Tony Norkus
5 years ago
Tony NorkusTroy, Kim and his crew are great. Honest, great service at a fair price. Over the years, Troy has gone above and beyond to help me with our car issues including a mobile call/repair. I recommend them to anyone needing car repair.

  Candace Aylsworth
2 years ago
Knowledgeable, trustworthy, transparent. Honest mechanics doing great work. I will always bring my cars here to be repaired because I know I can trust Troy to do a good job at a fair price.Service: General repairs & maintenanceService: General repairs & maintenance

  Andy Albrecht
6 years ago
I have been to a number of repair shops and Troy by far has the most knowledge of anyone I have come into contact with. He gives you exceptional value at a very fair price and if you have an emergency, he is quick to get you in and taken care of. I won't bring my vehicles anywhere else from now on. I highly recommend!!!!!

  Kurt Classen
5 years ago
Called after I got a high quote from the dealer. Talked to the owner Troy who thought they could do it about $650 cheaper. Dropped it off and it was fixed in two days for $800 cheaper! Kim at the front desk is also very pleasant and easy to work with. I will be returning in the future.

  Rick DeJonge
3 years ago
Honesty! Integrity! High quality work! Great communication. The whole shop running as one finely tuned machine! I have finally found a place to take my cars where I know the job will be done correctly! Gorillatechs will be my shop for life!

  Dave Fountain
8 years ago
Troy and his crew have been working on my friends , family, coworkers and of course my vehicles for quite a while now and I wouldn't go anywhere else. He is very knowledgeable and has the best prices around the greater Grand Rapids area. His right hand partner Kim always treats you great and makes every effort to getting your car in and keeping you informed. Highly recommend their work and commitment to the community they serve.

  Joseph Baumann
3 years ago
I have mixed feelings on this company.On one hand, service was fast and friendly enough for me to go back.On the other, I would like better communication when another hundred dollars are tacked on to my bill for further repair, and I'm surprised they missed a couple of brake issues that I specifically asked them to investigate.

  Cameron Grimes
7 years ago
Excellent work and service! My truck broke down on the freeway and even though the shop seemed busy, Troy took the time to help me out and had my truck back on the road the same day. Very happy with my experience at gorillatechs and would highly recommend to anyone in need of service.

  Anne Bradley
7 months ago
Very busy place well organized.. excellent service and quality work...honest and fair pricingServices: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Vehicle safety inspection, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Auto brake repair, Vehicle safety inspection, Auto maintenance

  kristina bliss
3 years ago
Always refer my family and friends from the area to Gorillatechs Auto Repair. They are professional, transparent and fair with pricing. When you are in a pickle, call Troy at Gorillatechs and his team will get your car back on the road, especially during these hard times. They will work with you on an estimate for the urgent repairs, and recommend a plan. I highly recommend them as a small business in the area, who cares about their customers and very active in the community.Services: Transmission, Exhaust, Auto engine tuning, Engine repair, Brakes, Oil change

  Mr Putnasty
5 years ago
Contacted Gorillatechs via email about replacing my timing belt on my Chevy Cruze . There price was 1/2 the price of the Chevy dealer, next was coolant and transmission fluids changed. The dealer would only do a flush which was not what I wanted. Troy got me in within a couple days asked for 2 days to get the belt done instead, later in the day that I dropped it off it was ready to go. Then my car had shuddering a few days later and the spark plugs and coil pack needed to be changed I dropped the car off for them to diagnose and they informed me they could fix the car that day! great service and fast service thanks for the great service. And Kim who works in the office treats you great! I will definitely recommend Gorillatechs to anyone I know!

  Crissy Everett
a year ago
Truly one of the most honest and trustworthy mechanic shops in the area. Over the years I ve brought different vehicles in for service and I m always happy with the work.

  Wandering Wild Free
9 months ago
These guys always take care of me Not the type of place you need to take your vehicle back to several times to get it fixed.

  Brian Kopulos
3 years ago
First off, have you ever had a technician ask you why did you even bring your vehicle to us in the first place..? This is ONE OF THE MOST UNPROFESSIONAL SHOPS I HAVE EVER BEEN TO! We took our Ford F-250 in there due to a service engine light and poor performance. They charged us 800.00 and said it was good to go. We went and picked up the vehicle and did not even make it out of the shop parking lot. The truck sputtered and died. Almost got rear ended. Got the truck to re-fire and limped it home since the shop was closed. We got the truck running at home barely and while driving it back to the shop it started dumping oil everywhere. They fixed it again and said it was done. We told them, we did not want to truck back until they were certain it could make it to Florida and back. They kept stating that it is a Ford. It will continue to be in the shop and for various reasons because it is a Ford. They fixed the truck again and this time, it made it about 100 miles down the road before it died while towing a trailer. Now we get to pay a towing fee for both the truck and trailer. The truck went back to the shop again and now they say it is the remote lock and unlock system causing the issue. For more money they can remove the factory remote system and the truck will run. The said this is the issue all along. We said let s try it. So, now that they did that they said we need 2 new batteries that tested good on the pulsetech system. So, they also now say that the starter went out. I got there and turned the key, the starter worked great except for something is shorting out under the dash now where they had the fuse boxes and wires hanging under the truck. Then, he said don t be surprised if your fuel pump goes out very soon too. I said I just replaced that last year. Less that 15k miles ago. He said again, plan on your pump going out. Then it turned to an all out pissing match when I said we are towing the truck out of here. I have video recordings of technician screaming and yelling, cussing telling me to get the truck the F out of here. DO NOT USE THIS SHOP EVER!!!! Do yourself the favor and BRING YOUR VEHICLE ELSEWHERE!!!!!!! Oh, and the tech kept on asking us why we brought the truck here in the first place ... really??? Also, definitely do not bring a FORD THERE!!! They will nickel and dime you to death!Services: Electrical repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Battery

  Nate Rosalie
5 years ago
We are from out of state on a road trip and just happened to overheat in Cedar Springs. Troy was able to diagnose the issue and get us back on the road the same day (July 3rd!) even though they were swamped with work. Could not be happier with the outcome.

  Andrea DeLong
2 years ago
Troy is simply the best! Thorough, talented, and fair. He explained what was wrong with my car, and even showed my pictures he took of my engine to help me understand.

  Alyssa Schaefbauer
7 years ago
Troy has worked on my car twice over the last 2 years and both times the problems were not easy ones to solve but he was able to fix it up and make it run perfectly again! So thankful for his knowledge!

  Mark Anderson
5 years ago
Great honest straight forward mechanic. I have been taking my vehicles to Troy for a few years now and he does great work and has gone above and beyond for me!

  Casey Christie
7 years ago
Troy rebuilt my transmission and all new breaklines and a leaf spring bracket I couldn't budge... Very very happy with his prompt service and incredible work done on my truck. Thanks Gorillatech!!