Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Andrew EVOLA
7 months ago
They say that they want the chance to make it right but after being inconvenienced 4 times they still couldn't fix it.....All I could get was lies and excuses.They ruined my car by replacing something that was not even broken.No wonder insurance is so expensive when they add stuff to the bill when it's not broken...Never thought getting my car fixed would be such a hassle.

  Allison Smith
6 months ago
Do not go here. They do the bare minimum and take forever! The work they did ok my car, didn't last maybe 6 months, and something was wrong with it.

  Kyle Krause
a year ago
If I could give zero stars, I would. Gerber had our 2016 Ford F-150 for body work due to hitting a deer. They would update us on Tuesday and Thursdays, however, their updates were never accurate, they were actually LIES! They told us multiple times parts were ordered, engine was ordered, one time they even told us our vehicle was at a different mechanic, called the other shop and they didn t have the vehicle or any idea about it. After THREE months of run around, we found out in fact NOTHING had been ordered and no work was completed. Called corporate and was told someone would contact us within 24 hours due to the poor customer service, and no one ever reached out. It was such poor communication and customer service that our insurance company paid for our vehicle to be towed elsewhere. Within TWO WEEKS this other mechanic was FINISHED with engine. I would never trust or recommend Gerber to anyone.

  David Taylor
6 months ago
Gerber always did what they said, and got me a loaner vehicle from them, I've used Gerber Collision in Grand Rapids and Cadillac both great.

  Amber Kroes
a year ago
I would not recommend them to any one. They were rude to my parents, are scamming the insurance. They didnt even look at the damages very good, they left the fender, wheel well loose, told them it was fine to drive. When they drove the car the wheel well got ripped off from flaping, the wind. When they took it to get an oil change from where they usually go they helped and taped the fender to help secure it better, couldnt believe that Gerber didnt even do anything to help secureit. IT TOOK THEM 9 MONTHS for them to get my moms car, GERBER CANCELED 3 DIFFERENT TIMES, didn't order the part until few weeks before the car was gonna go in instead of ordering the parts when they received the insurance money back in FeB. But the parts weren't in so they canceled again. If they knew the parts are going to be delayed they should have ordered when they got the insurance money. When the car finally got in after 9 months, they were rude, told my parents that they have to do another insurance claim cause the wheel well came off and did more damage. IF THEY WOULD HAVE FIXED THE WHEEL WELL IN THE FIRST PLACE, IT WOULDNT HAVE GOTTEN RIPPED OFF!!!!!!

  Kyle Becca Ronau
2 years ago
Body work looks good. But I was given my car back and told not too drive far because of a problem in the front. I HIT A DEER and they claim that it wasn't from the deer. Never agian!! It's not my job to find everything that is wrong with my own vehicle after an innocent. How do you send a car back to a costumer when it's dangerous too drive? Owner had no accountability. Never use this company!Services: General repairs & maintenance, Body & Trim

  Christian Freeman
3 years ago
Had amazing service, with my transit van after hitting a deer. The service company was quick and efficient.. Even move the van closer to where I live So I wouldn't have to drive so far to pick it back up.. especially during this time of coved-19.Thank you Gerber collision for doing such a wonderful job..

  Stephanie Madrigal
a year ago
They did a wonderful job fixing the whole front of my vehicle, and were very good at calling me to update me throughout the process. 10/10

  Kristy Penne
7 years ago
Not only did they fix my car, they went above and beyond to fix something else wrong with my car that they had no obligation to fix. Extremely impressed with the customer service and work done. Highly recommend

  Melissa
2 years ago
The manager is amazing! These guys know their stuff! They give updates twice a week, go over in person all the stuff they did and why, and answer any questions. Thanks for fixing my Suburban !!

  Alivia Shook
6 years ago
The number on here calls the main office in Traverse City. The receptionist was awesome and they worked with me to get my glass fixed on my schedule, they even accommodated me working in Big Rapids. I'd work with them again!

  Mike Stanko
2 years ago
would not recommend this place period ,my grill fell out on my way home a list so long of im proper repairs its un real, had it taken to another Gerber next day, which they had to do all the repairs over and fix what they broke, nothing lined up ,was a joke of repair work ,and to top it off my seat belts didnt work[UNSAFE] because they didnt put them in right,second shop was amazed at the poor workmanship ,and couldnt understand why they didn't do it right,they had been paid too ,and they stole my 300.00 gloves,and several other things BEWARE,BOLTS MISSING BOLTS NOT TIGHTEND UP WIRES HANGING LOOSE ,PLUS THEY PUT A BIG DENT IN MY PASSANGER DOOR , BATTERY CABLES LOOSE, I WANT MY STUFF BACK MIKE, I did call and talk to mike about the issues ,and the theft, he never called back , theres your good work folks BEWARE well they called me no results guess im gonna keep hammerin this I WANT MY GLOVES BACK MIKE ,,well its 9/29, didn't have the faith anything would come of this , but Jason b did follow thru on keeping his word , i received payment for my missing items , outstanding response buy Gerber the company , thank you Jason, In consideration of the times everybody has a bad day.Services: Painting, Body & Trim

  Jacob Wieck
a year ago
Paint is very foggy and blemishes. Fender was not connected correctly i had to secure correctly my self.

  Damon Vanarsdol
2 years ago
Dropped my truck off the night before got a phone call next morning informing me what s going on and to my surprise they had it fixed and back to me in less than 24 hrs very pleased with the serviceService: Body & TrimService: Body & Trim

  Susan Neuman
2 years ago
These guys went above and beyond. They did some body work and they detailed the inside. It's not everyday you get that kind of service. And they were nice people Service: Body & TrimService: Body & Trim

  Cyrus McDaniel
3 years ago
Terrible service told me my car was unrepairable after a pot hole accident seriously fixed it two weeks later at a different shop no issues what so ever they told me that my car was to rusty for repair car is 09 only been on salty roads for 1 year and it is a very well kept car not impressed

  Maury Cotton
4 years ago
The fella that looked at my vehicle did not beat around the Bush when it came to his opinion on the state of my vehicle, he was direct and right to the point...I respect that

  Jenny Forbes
8 months ago
Fair priced, great people to work with

  MarkNancy Littlejohn
6 years ago
Woman that works there is not friendly at all! Didn't have work done so can't rate anything other than first impression.

  george haas
4 years ago
They are always good body shops everywhere they are.

  Kathy Downs
2 years ago
Thank you for everything! You saved my car!

  Anthony Cartier
3 years ago
Excellent place to have body work done

  Julie Talaga
5 years ago
Great service and work.