Mercedes-Benz of Bloomfield Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yousif Gargees
2 months ago
I wish I can give 0 star. the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners. His Job is to make the customer happy under any condition. without us as customers he and all that dealership will be unemployed. All he wants is to Make/steal Customers money. all the other guys at the service department are super nice especially Ron, and one of them should be running management. Steve is far away from customer service/ Service manager. Just because he's the manager that does not mean to treat other badly. I literally heard him yelling and saying " who is he to talk to" just because I ask the service advisor to talk to him( Steve). I will be reporting this to Mercedes cooperate office. I wish someone will take actions regarding this matter.

  Level 1 Physical Therapy
3 weeks ago
If I could give 0 stars I would. I live in Royal Oak and this is the most convenient dealership to go to but probably will start driving to Novi for the following reasons:- When I call to make an appointment, I get put on hold for 10+ min every time I have to speak to my service advisor.- The service always takes 2x longer than they expect it to take- I have brought my 2021 GLS in for the same issue over 10 times without having it fixed- Upon dropping my car off I explain the issue and when I pick up the car the issue is still there as if they didn't even look at the problem and they skipped it. Resulting me in having to bring the car in again- I have never been offered a loaner vehicle- Overall a big hassle to service my car because of the inconsistent service and long wait times without getting the entire job done. I don't look forward to bringing my car here anymore.

  Anthony Richmond
a month ago
I took my wife's G-Wagon to the dealership for a windshield replacement and received a phone call asking if we could bring the spare key up to the dealership because they lost our key.It took 13 days for them to order us another key. They offered a sedan for the inconvenience which declined because we brought you a G-Wagon!They did not offer to take anything off of the bill, which would have been the thing too do.They service representative Ron Johnson, was very kind and trying to help, but the service manager Steve was full of $hit!The service manager offered nothing, but excuses. He barely reached out too us and when he did it was piss poor at its finest!I don't recommend nor would I ever take or purchase a vehicle from Bloomfield Hills Mercedes Benz!!!! Thanks Steve!Update as you see, they have not reached out to me or even responded to my review. That speaks for itself!

  Joe Perry
a month ago
I want to thank Steve the service manager and Nick our service advisor for taking care of our 2010 GLk 350. They are so professional and standby their work!

  Frank Shannon
4 weeks ago
Mercedes Benz of Bloomfield Hills provided timely, courteous and complete service for my C class video display problem. They applied precise computer diagnostics to remedy the problem as well as excellent advice for handling the problem in the future. Since this service visit was unscheduled, they went above and beyond my expectations to accommodate my needs. Not only is Mercedes an excellent automobile, its service department is unparalleled and a major reason for buying Mercedes.

  Stan Kozadayev
a week ago
Got my car back with windshield cracked directly under the wiper arm. Dealership's "explanation" is that I must have had a prior stone chip that just happened to have cracked while the vehicle was in their care, that the point of impact just happened to coincide with the wiper arm that they serviced, and that this is my problem, not theirs. That I received my vehicle back after 3 days instead of 2, and that there is a small scratch on the hood are minor problems compared to the rude awakening that my vehicle cannot be safely left in this dealer's care. Will be looking for alternate means of having my prepaid maintenance performed elsewhere, depending on what MB USA has to say.

  Marlo Eisley-Holloway
5 months ago
I applied for approval online, Sales Advisor (Norma) called me promptly after approval and asked me for additional details as to what vehicle & features I was looking for. Showed me additional cars and stayed within a reasonable price range and kept me informed of any updates/changes. Entire staff was pleasant and I will definitely be returning when my lease is up for another vehicle.

  Pajamas & Pilliow Talk with Mz. Etta
a month ago
Hello my Nane is Henrietta, I purchased a 2020 GLC 300 at the Bloomfield dealership in August of 2023 and have been having issues with the vehicle since I drove it off the lot. Within 5 days of getting the car the engine light came on. Then my brakes were squeeking really bad and I kept getting critically low battery codes. I informed my sales person Tina Lyles of the issues and was advised to schedule the vehicle for service per the finance manager which I did.But before I could have the car serviced the entire electrical system shut down causing the car to cut off involuntarily and not start back up and I had only had it a few weeks. I was told that the car was a certified pre-owned vehicle (CPO) anf had been fully inspected. But unbeknowest to me it hadn't been properly inspected and had several mechanical issues. It appeared they were just trying to sell the car and get it off the lot. Hoping to stick the new owner with the problems.The dealership had my car for 6 days before they even serviced it but I could clesey see someone had been in and out the car repeatedly from my MercedesMe app. Ron called and said the found some sticky residue on my console which appeared to be a spill which caused the modules to go out. And I hadn't spilled anything in my car and had picture and videos as proof as to how I sent my car to them. The video showed the middle console a, the mileage and gas consumption. While my car was there for service someone had clearly driven my car. They told me I would have to pay $710 to repair the vehice because it wasn't under warranty because a foreign substance was found on the buttons of the console. I declined the repair being that I did not cause the danage and I contacted the service manager Steve thinking he could resolve the problem.When I tell you this man was so rude an nasty to me. He insisted that's how they received my car thereforewarranty would not cover it . So I requested to see the video footages of the car lot wher they say my car was supposingly kept. He refused to let me see the footage claiming they didn't have video cameras of the lot which was a boldface lie. I then requested to speak to the owner which served to be complete waste of time as well. This man wast just as worse if not worser then Steve. He talked to me very nasty and foul speaking to me in a condescending manner as if I were ignorant and stupid. He told me he wasn't fixing anything because they were'nt responsible and that I could take my keys and have it serviced elsewhere. After taking the car home the buttons came back on a few days later.But two weeks later the car malfunctioned again shutting down completely as I was coming off the expressway. I contaced the dealership and tried to explain to Steve what was going on with the car. He started talking about a loaner key and told me I was a liar and had damage my own car and that they weren't fixing it. He threathen to call the police on me if I came up there and then hung up the phone in my face. So I took it to the Novi store not knowing he owned that dealership as well. They checked the car and found that the auto start had malfunctioned and that there was remanant of a spill inside the console. They told me it was going to cost $1400 which I refused to pay because I had not caused the damages. They ended up fixing my car without my permission forcing me to pay the charges after I had told them not to fix it becasuse my insurance company waa coming out to inspect it.Their disregarded for my wishes lead me to believe they were trying to cover something up. Two day after taking the car home it was giving me the same codes. My car continues to have the same issues with the battery critically low codes and the car continues to involuntarily shuts off at times. Im now being told by Paul the service manager at the Novi dealership that the owner has adivsed them not to service my car anymore. I have since filed a discrimination complaint because of the treatment I have received and their failure to properly repair my vehicle.

  Bridget Michelle
4 months ago
I can t stand this place. Car is a year old has 12k miles on it and my transmission, engine, wheels, everything is falling apart. I have had continuous issues with this car that I have brought to them when I brought it in for servicing. No one noted the issues I was having or even looked at anything. I have asked them to fix the issue where I get a notification about a loose gas cap that triggers my check engine light both times I have brought it in already, and I am still have this issue amongst many many more. I called mercedes hq customer service and was told that this dealership had made no notes of my request to look into the gas cap, so I must be lying.Everyone is so rude here. Even the lady who sold me my car was probably the worst salesperson I ve ever worked with (I work in sales) I was literally the perfect client and was honestly surprised by how low level and low effort she was. I let that go because I wanted the car.The staff never takes me seriously when I am there. My mirror needed to be replaced and it took them weeks to fix. I had to grab my earplugs that were attached to my keys on my way to the Taylor swift concert and when I showed up I was met with stares that made me extremely uncomfortable and the staff felt a little too comfortable making comments about my outfit. Even when I went to pick up my car on a later day, the guy who was checking me out made comments about what I was wearing that day. Like, why are you bringing up what I was wearing when I stopped in a week ago? So weird, so unnecessary, so uncomfortable. I hate this dealership so so so so much. It s no wonder they don t listen to me ever or have ever taken note of my concerns. The way I have been objectified based on my appearance confirms it.Fast forward to now: I have not been able to drive my car for weeks due to the numerous issues. Have to wait for almost a month to have it checked out. Was told I could not even be provided a rental car since they were all booked, WEEKS AHEAD OF TIME.Silly me for thinking a luxury brand would offer a better client experience than your average car dealer. If you re in to bad service and sexual harassment, this is the place to go.

  MONA BATAYEH
a month ago
Greg Swanson, Service Lead is accommodating and thoughtful. He organized Uber rides to my office and pick up from my office so I wouldn t need to wait for the shuttle- extraordinary customer service!

  Ellene Balalas
a week ago
Our experience was amazing at Mercedes-Benz Bloomfield Hills! Mirko is professional, thourough, knowledgeable and made the experience fun!! We will definitely be lifelong clients of Mirko s!!

  Allen Chika
a year ago
I ve been to this dealership several times and always have the same issues. My most recent one, I showed up to drop off my car per my appointment, it sat there all day and they called me at the end of the day to tell me they didn t get to it and I should bring it back the following day. I call the following day and was told to bring it back 10 days later. I take it in 10 days later and they give me a dirty loaner (pictures attached). They promise my car the next day and don t even communicate with me that it s not completed, I have to call to check the status, oh the part didn t come in . Come on guys, you re a Mercedes dealership in Bloomfield hills not a two bay shop in a corner gas station.

  Brenda Causey-Mitchell
3 months ago
I called for an appointment and Ron Johnson made it happened the same day. I was going out of town and wanted my car serviced. Even though I had to leave my car over night and they did not have a loaner car, they had their courtesy vehicle take me to get breakfast and then come back to take me home to another city. During this process, I was alway kept apprised of what was being done, what needed to be done and the costs of everything pertaining to my vehicle. Their texting service is reliable and informative. SHOUT OUT TO RON JOHNSON!!

  Joseph Awad
3 months ago
Prompt, polite service. Ron Johnson in the service department is a complete pro; I'm always reassured I'll get the car back in great shape and in a timely manner when he's managing the transaction.

  John Chochla
3 months ago
Nick in service is a top notch advisor!Always open to hearing my concerns and needs.Great guy. Thanks again Nick for taking care of all of our vehicles!

  Trish Moross
3 months ago
I've taken my vehicle to this location a few times. Each time very busy. I've dropped my car off the night before and no one called the next day. After I call, I'm told I'll get a call when my car is ready. Minutes before the dealership closes, I get a call that my car is ready. Why was the first car parked at your door the last to be repaired? Had to get an Uber to the dealership to pick up my vehicle, only to be rushed by the clearly irritated staff that they had to "wait" for me to arrive in the Uber they set up at the end of their day. My car was dirty, so I said something to the team and they insisted that "every car is washed before leaving". Irritated, I got in my car to leave and one of the managers walked by to confirm the car was in fact dirty and gestured to the others. No apology, or anything. Not to mention, after $1k, my car is still not fixed. Now I have to pay additional labor cost to take the vehicle elsewhere to be repaired...very disappointed. Zero follow-up after the bad experience other than a generic text in hopes of getting a positive review. I've driven a Mercedes since 2004, and I've had better mechanical and customer service at private repair shops using OEM parts.- White GL450

  Adam K
5 months ago
Nick Seelinger,I wanted to express my profound gratitude for the remarkable service I received from you at your Mercedes Benz of Bloomfield dealership. The exceptional way you tackled a critical and complex electrical fault in my CLA250 left me thoroughly impressed.Not only did your skilled technician diagnose and resolve the issue effectively and restored the vehicle back to factory condition, but the cost of the repair was surprisingly low, especially given the complexity of the problem. Your commitment to delivering quality service without breaking the bank is truly commendable.You've not only earned my trust but also my loyalty as a satisfied customer. I'll be sure to spread the word about the exceptional service I received at Mercedes Benz of Bloomfield Hills.Big thanks to you, to the technician who fixed the vehicle and to Mercedes Benz of Bloomfield for your outstanding work and HONESTY!

  Ellen Dickman
2 weeks ago
I have never been disappointed with the purchase of cars ir the service. The staff are very friendly and anxious to make the car owners satisfied. I wouldn't buy my cars or have them serviced any where else.

  Yohanna Suarez
a year ago
This is the best dealership we have gone to. The customer service received by Tyna Lyle was exceptional. She is very polite, kind and makes us feel very comfortable. We have bought two Mercedes Benz SUVs with Tyna Lyle, and the buying process is very smooth and fast. At this dealership, as soon as you arrive, you will be greeted and helped right away. I highly recommend this dealership. This is the best dealership in Michigan 10/10.

  harshesh bhatt
a month ago
Russ Parks was amazing with helping through the compete buying and also accommodating during vehicle selection process. MB@bloomfield hills made life super easy.

  Bryan LaRose
2 years ago
I worked with Winston Howard on getting an AMG Sedan and he was able to get me the car no other dealer in Michigan could. No smoke and mirrors, upfront and honest every step of the way. Extremely responsive over text, phone, and email even after I signed and drove off. Highly, highly recommend giving him and Mercedes-Benz of Bloomfield Hills a shot.

  Mrs. Over it
6 months ago
My experience at W. Bloomfield dealership is always good; however not sure if it's just me but I have never received coupons for service. I have been a customer for over a decade and have never received anything from Mercedes at a discounted price. If I'm loyal where is their loyalty in assuring will continue being a cunsumer?

  Haya Aranki
4 months ago
My car was in a collision. It was brought to Mercedes-Benz of Bloomfield. They sent me to crash champ now my car rental is over because it s been over 30 days and yet the parts are still not here from Mercedes-Benz so they won t even rent me a car plus they don t even call you back and let you know what s going on. It s a shame I ve been dealing with them for over 30 years and this is the kind of service they give me And I have to pay for my car rental Horrible service parts are on back order too bad I will never recommend you ever again after the issues we have been having my s580 needs service and we have to Waite 39 days for an appointment. Shame on you this is bad business

  Malikah Ali
4 months ago
Ron Johnson rendered excellent customer service. He was courteous, knowledgeable and polite. I am very pleased with my experience.

  orlando woods
a day ago
Service team does a awesome job with communication on what's going on with your vehicle.

  Ebraheem Rashed
3 weeks ago
Thanks to Steve and Ron they have called me back and address my concern and they did take care of my car in the most professional way possible.I really appreciate that

  Ken Berggren
2 weeks ago
Thank you to Brent & Nick for taking the time to work with me diagnosing a complex issue with my car. Another local dealer had dismissed me and I m thankful for the help.

  Claude Jackson II
6 months ago
I brought my car in for service August 10th, for replacement of A/C and a hydraulic leak in my convertible top.They repaired it in 2 weeks, I had to return it 2 days later. My rear tail light and my drivers side foglight wasn't working. There was also a crack in my dashboard above my driver's side air vent, that wasn't there before. Ron one of the assistant service advisors, who originally took my car in. Told me to bring the car back in, 27 days later I called. Ron told me he didn't know my car was still there!WOW. When I picked up my car he told me they replaced the bulb in my taillight and the mechanic who serviced my vehicle. Stated that the crack above my air vent was already there and he knowlonger works there. I went to the cashier and there was no paperwork for my car. Ron finally found the work order, I waited a half hour. Ron pulled my car up and said they had to charge my battery. When I purchased a brand new battery in June. I found the customer service to be totally unacceptable. I originally purchased 3 Mercedes 98 ml 320 98 slk 230 and a 2002 clk 430. I had issues with this dealership in the past. That's why I upgraded to the Porsche brand in 2008. Beware of false promises and don't wait to be called, call the dealer.

  Sathish R
7 months ago
"Mercedes-Benz of Bloomfield Hills has a top-notch service center" Such a Fake statement. If there is a 0 Star I would hit that. 1 Star is also not worth for this Bloomfield dealership Service Center. Just a money stealer. I just took my car for B service waited for 2 hours paid the bill and took the car back home after the service and the Check Engine Light started immediately when I reached home. I called immediately and informed the Service advisor about the issue. The Service Advisor said drive for a week and if it is still the Check Engine Light is ON bring it back. I took the car back to the Service center they said leave the car as it will take 2 hours for the diagnosis. I said I can wait but he said it might take more time because of less technicians. So I had to leave. Guess what? that whole day no calls. When I called multiple times the Service Advisor will not pick the Call. End of the day when the Service Center is closing he calls and says the car is not ready and they will start the next day. Guess what? next day also no calls. Again end of the day he called and they said, it not their fault and to fix the issue there will a charge of 1700$(Crazy!!!). I said OK, just return my car, and another surprise, they generated a bill of 275$ for the diagnosis.I Spoke to the Manager and Manager said I have to pay that fee because they checked what is the issue. It was not my fault and it was issue after the service I explained. Still the manger wont listen. Finally I asked the Manager "Issue came after the B service, Are you saying do not bring the car anymore for service to this location?. The Manager said "It's up to you..." and he just walked away. What a great people at this service center. They do not care about you. They just take money from you and walk away. If you go to this dealership be ready to give away your hard earned money

  Ryan Dunkel
3 months ago
Told me I had had some things broken and bent, ( ball joint, front shocks) but didn't take the extended warranty I have to I took it to a place that does for a 2nd opinion because it's riding perfect and they tell me nothing is broken or bent at all and whoever told me that was trying to get over on me.