BMW of Bloomfield Hills Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeffrey Golding
a week ago
All when as scheduled. At the beging of the job, the mechanic shot a short video describing what he saw. Example he tested each tire indicating amount of remaining tread, showed other critical info while giving indicating it's state of wear. This gave confidence as to the overall condition of my car. A pleasant place for a cup of Joe and some emails and was out on time.

  Taryn Goslow
2 months ago
I recently had the pleasure of working with Justin, a service advisor who truly went above and beyond to ensure my car was repaired to the highest standard. Not only did Justin possess exceptional technical skills, but he also demonstrated outstanding negotiation abilities with my insurance company, which resulted in a smoother and more cost-effective process for me.What stood out the most was Justin's effective communication throughout the entire repair process. He kept me informed every step of the way, explaining the issues with my car in detail and outlining the proposed solutions. This level of transparency and clarity helped alleviate any concerns I had, and I felt confident leaving my vehicle in Justin's capable hands.Furthermore, Justin's dedication to customer satisfaction was evident in his willingness to address any questions or concerns I had promptly. He took the time to ensure I was fully satisfied with the repairs and even provided helpful tips for maintaining my car's condition in the future.Overall, I couldn't be more impressed with the professionalism and expertise displayed by Justin. His commitment to excellence, effective negotiation skills, and clear communication make him a standout service advisor, and I would highly recommend his services to anyone in need of automotive repairs.

  Jose Santrich
4 days ago
Excellent communication and quick service. They sent a video showing the inspection of my vehicle. It s was great, they highlighted some damage but didn t push for repairs since they didn t know if it was actually impacting the drivability of the car.

  Todd Wolfe
3 months ago
The service team at BMW of Bloomfield has truly exceeded my expectations, especially Brian Kolber, whose commitment to service and customer satisfaction is nothing short of remarkable. His attention to detail and proactive approach in addressing customer needs is commendable, making every interaction a positive and memorable experience. Brian's dedication is a clear reflection of the dealership's overall ethos of excellence and customer-first mentality.Equally impressive is Bill Manson, my BMW of Bloomfield Sales Representative, whose expertise and professionalism seamlessly complement the outstanding service provided by Brian and the team. Bill's in-depth knowledge of BMW vehicles and his ability to understand and cater to customer preferences make the car buying process not just smooth, but truly enjoyable.The synergy between the service and sales teams at BMW of Bloomfield is evident, and it contributes significantly to the first-class operation of the dealership. Every visit reaffirms my decision to choose BMW of Bloomfield, and I am continually impressed by the unwavering quality of service, commitment to customer satisfaction, and the genuine care and professionalism exhibited by the entire team.

  Alexander Hughes
2 months ago
Firstly, I want to Express my gratitude for the dealership swift assistance and curing a time for me on the same day. Allowing me to return home out-of-state. I also acknowledge the hustle of Mondays, marking the beginning of a bustling week with its fair share of surprises. While I'm thankful for the overall service, I would have preferred a couple of updates during the process. I reached out to my intake service professional after 4 hours and the progress updates were provided approximately one and a 1/2 hours before closing. I understand this might be knit picking, and I apologize in advance. Despite this, the service was handled with care and I genuinely appreciate the effort that allowed me to leave on the same day.

  Teri Moutgalias
2 months ago
Ryan Cornell provided excellent customer service during my resent visit for service. He greeted me explained the process and went above and beyond to meet my customer needs. I appreciate his attention to detail and positive attitude.

  Edwin Wudyka
2 months ago
I loved how they got me in quickly when I had a blow out. I loved their describing what my needs were. I really loved the video sent. I think your completion notification and vehicle retrieval could use some tweaking but overall very satisfied. None of the links sent to me were functional other than this one

  Susan S
3 months ago
Chen is my service adviser and is always great to deal with. He gets back to my phone calls consistently. He was busy with another customer when I arrived, so Bob did my intake. I always take my toy poodle with me places, so they even brought my car inside for me when done so she wouldn t get hew paws wet. I ve always loved my BMW experience!

  David Stone
a week ago
The team at BMW Bloomfield Hills always delivers. Bob Ufola and Chen are of high character and always deliver timely and reliable results. The service experience is second to none.

  David Greenberg
3 months ago
Ryan Cornell was fantastic. He took care of everything so that I had the car back quickly, he got me in and out of the dealership quickly, and gave me a great loaner. The process couldn't have been better.

  Vass
2 months ago
Ilya, my service advisor, did a great job from documenting to handling my car service and maintenance issue. Also, made me aware of current offers available directly from BMW and the dealership. Keep up the good work.

  Rich A
3 months ago
Best experience of any car dealership i have been to. Took my car in to have a rattle checked out. Ilya was my service representative and he was awesome. Got me a courtesy car very similar to my own, and kept me informed at every opportunity.

  Melanie Vallimont
5 months ago
Excellent Service!Devin was friendly and efficient.They gave me a loaner for the day!Services: Tires, Oil changeServices: Tires, Oil change

  Stephanie Ashley
4 months ago
I absolutely love working with your service dept/techs, they are the nicest guys. They are always so helpful and friendly. I wish you would get rid of Brook the VA, she does not understand anything and I do not want to deal foreign call centers or virtual assistants ever especially with my car!

  Steven Landau
4 months ago
Third visit here for scheduled maintenance. Excellent organization for drop off. Work was done quickly and text communication was great. Offered some service discounts for a Gleeners food bank contribution which worked out great for me. I purchased my vehicle at this dealership and had a similarly excellent experience

  Gwenn Rosseau
2 months ago
Of course BMW cars are great, but really the main reason I am a loyal customer is because the service department at BMW Bloomfield Hills is fantastic! Best service department I ve ever experienced. Thank you especially to Bob and Chen!

  Eric Grafmiller
a month ago
Nathan did an awesome job detailing the inside and outside of our car. And Ryan is always the best at taking care of us. Couldn't be happier with BMW of Bloomfield.

  Russell Faust
a day ago
Always professional, respectful, competent care of customer and car! Whether on the showroom floor or service department, best customer service I have ever experienced.

  Marty Laker
a month ago
Devon is great. When I bring my car for service, he goes over what has to be done and what is not needed at this not necessary at this time. And when he says the service will take a certain amount of time it is always correct

  Susan Stroud
4 months ago
Outstanding service. Brian Kolber is the best service dept person along with the service dept manager. Really friendly and goes up and beyond to help out. I needed a loaner and Brian came through for me. When my car was done he brought it up to the door and turned the heat on to warm it up. Also, very frustrating using the automated phone. I told Brian that it s so difficult to call to speak to someone in service dept, he gave me his cell number so I can just text him. So much easier!!! Highly recommend this dealer / service dept!

  Paul Limkemann
a month ago
I have been coming for service for 20 years, Bob U has been there the whole time taking care of my 5 cars. I still have my original 330ci convertible 2002 , as a testament to the excellent service. I would highly recommend this service center.

  Brian Prost
2 months ago
You have one of the most professional service teams i've seen. Chuck Kauffman is always pleasurable, knowledgeable, and accommodating. I've been working with Chuck for almost 10 years now and I wouldn't have it any other way. The other day I was approached by Jim Thornton bringing me all this knowledge about my tires treads. Although he was persistent at no time did I feel pressured and I was grateful for the information that he had given me and was even motivated to follow his recommendation on my rear passenger side tire. I would also like to give a shout out to Carman and Gloria who helped put me in this beast of a machine and last but not least Andrew G. in the genius team who taught me how to understand and tame this beast!!

  Stacy Knoske
2 months ago
Ilya was such a blessing. He helped Me out so very much. I truly could go on and on about this benevolent Man's professionalism. Thank you for all you did for me.

  Jon James
2 months ago
I had a great experience at BMW Bloomfield Hills. The Service Advisor (Chen) was very helpful and honest. I came in to get a second opinion on some work recommended by another mechanic and they basically saved me $1500. I ll always return to BMW Bloomfield Hills.

  Maria silamianos
a month ago
As usual, they were fast, professional and took exceptional care of my car. Thank you Chen for seeing me right away. Bob, you're always a rockstar. Thank you for taking exceptional care of my car.

  Kristen Volpe
2 months ago
Service quick! Ilya was our service representative and he made the whole process as easy as it could be. He was very helpful and kept me informed during the whole process. Thank you!

  Laverne Thomas
2 months ago
My tech Ilya Berkovich was friendly and gave me all the details regarding the service rendered. Customer Service needs a little work as far as greeting customers and acknowledgment.

  Dianne Hubbard
2 months ago
I had an appointment with my Service Advisor, Devin Krause, for an oil change, to check the battery and change the spark plugs. Devin gave a thorough description of what to expect. Also, we discussed the possibility of replacing my battery depending on results from the load test. I was given the cost of my planned service and an estimate for the potential battery replacement. In addition, I was given a time estimate. I was extremely pleased with Devin s professionalism, extra attention to provide answers to all my questions and more importantly, the time required to service my car. I appreciate the ability to use Docusign online for record retention and the video of the Service Technician s assessment of car s current status. Very cool!

  Glenn Carreathers
2 months ago
BMW of Bloomfield Hills service department is always professional and courteous. They take the needed to fully explain services performed, even providing a video of the underside inspection of my vehicle. Couldn't be more pleased with their services!

  Barbara Abramson
a day ago
I watched a video of them working on my car and then they finished 30 minutes before the estimated time. I was very happy!