LaFontaine Ford Birch Run

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joseph Foster
2 weeks ago
I enjoyed working with Lafontaine to start. I bought a used car remotely, knowing it was used and it may have some issues. While I am still happy with the car, there were a few key things wrong that I asked about and a were not disclosed. I got no reply from my rep after I told him the scratches required paint so left a review. The GM responded to my first review saying he d like to help, after a few emails with no reply I called. He did call back and seemed sincere, now a few more weeks have gone by and I ve left two more messages but no feedback.I was told the car has no flaws on the exterior. Yet the windshield has extreme pitting, one running board is cracked and there are a handful of scratches. If they called and said tough luck it would be a lot better than spending a good bit on a car and be ignored.Update 3/26/24 - After a few voice messages and emails, still no reply from Nate. It is nice that you all respond on here, and frustrating to not hear back from my calls or emails.

  Boyd Chambers
4 weeks ago
Great people! I had my truck taken there with a couple of problems I just could not figure out. These guys took care of me from the minute I stepped into their showroom floor to find the service counter. Truck was done ahead of schedule, has held up great, and came in less than the quote. Will definitely be going back here for all of my vehicle needs #lafontaine

  Cody Alsman
a week ago
Everything thing! Steve Goff has went above and beyond. He is very knowledgeable about the truck and set up the electronics up for me. He even picked me up at hotel! Steve in finance made paper work a breeze. Everyone very nice and helpful. One of the best experiences I have had buying a vehicle.

  Alexandra Whitcomb
a week ago
Ryan is an amazing salesman and we have bought 3 vehicles from him now! He listens to what we need and respects your budget. We will continue to buy from him in the future and will continue to recommend Ryan and LaFontaine to all our family and friends.

  Kasey Baryo
a month ago
We were really looking for an 8-foot truck bed, so we were happy to find one. We also had recently had a great experience with Steve Goff when we bought our son a car. This experience was great too. Thanks Steve! I was pleased with how fast and efficient financing was as well.

  Joe D
4 weeks ago
Recently bought a new truck from here. Excellent service, no pressure sales, no gimmicks, all just real people willing to help and answer questions. Katelyn was just fantastic to work with and we were able to put the deal together quickly. The entire process was above and beyond what I have experienced at other dealerships. I highly recommend LaFontaine, and Katelyn.

  Shannon Garcia
a month ago
My first time there to get my headlight fixed and oil change, I'll definitely be coming back. Angela was very helpful in explaining the prices and assistaning me in find the best option. They even dropped my car off at my house after it was finished! Which was very helpful and less stress on me to find a ride.

  Lashanda Carradine
a week ago
Lafontaine Ford of Birch Run provided me with the best experience in purchasing a car. Willie was very understanding with my situation. Eddie communicated with me and explained every process to me . I appreciate them for making me feel like family ! I will return !

  Jennifer Anderson
2 weeks ago
My sales guy Jon Edwards was great. Eddie the finance manager made the process simple. They were very helpful. Answered any questions that I had. Instantly showed me the Carfax on the car. Made me feel comfortable with my purchase.

  Vivian Talford
a week ago
Terrible communication and service. I really enjoyed working with Lafontaine in the start. It seems they are only helpful and friendly until you purchase the car, and that s if you get lucky with your salesperson. I was happy at first with my purchase so I took family in to look for a car, the other sales person was horrible.Soon after purchasing my car I had several issues needing to be taken care of. Calls and voicemails were never returned and I was turned away in person. Also issues that were at their fault and responsibility were not taken care of.They will not take care of you!

  Steve Viederis
4 days ago
Got a great deal on a like-new Mustang. Dealer was good to work with and I didn't have to deal with any funny business - like some dealers try to pull. LaFontaine Ford even delivered my car to me out of state... for free.

  Ashley MoNique
a month ago
A very special Thanks To Ed and Laura on aiding me in purchasing my new vehicle. This definitely was a great experience. And a warm welcoming environment. So if your in the market of purchasing a new vehicle don t Hesitate to stop in to Lafontaine Birch run and get the service you need and deserve!! Don t forget to Ask for Laura

  Paul Lenhard
2 months ago
First time visiting the service dept at LaFontaine Ford Birch Run for oil change, tire rotation and recall repair. I was really impressed with Bill who took care of everything from the minute I arrived to paying my bill. His communication throughout was awesome and I even received a video of the work and inspection of my vehicle from the mechanic while waiting. I highly recommend them. Great job guys!

  Pamela Haynor
a month ago
I have been a customer with birch run for years. I have never been unhappy with their service.I have always dealt with Bill. I think he is personable, professional, friendly and helps me with what ever my car needs.Bill will make recommendations for things the car needs, which I appreciate.Please tell Bill I pulled out of the dealership on tuesday..got home and the sensor light came back on. It's not his fault...they just replaced the sensor we wanted replaced...must have another one that needs o be replaced.....

  hannah atwell
2 weeks ago
Jessica was a great service advisor. She was extremely helpful and my alignment was done in a timely manner and have had no issues since. Highly recommend Jessica for anyone with car issues, new tires or even an oil change.

  Jilie Suzanne Addis
3 months ago
Donald Morris is One in a Million! He is the best Service Advisor I have ever had the pleasure of dealing with, I wouldn't want to deal with any other advisor. (Dont let him go!!) He listens to your concerns and makes sure that everything is addressed and that the job is done right. He is very much appreciated!Your mechanics are GREAT, they look for any and all issues. I appreciate all of them. They have always done an amazing job. Your valet service is top notch.Keep up the GREAT WORK and FANTASTIC CUSTOMER SERVICE!

  Karen Hicks
3 weeks ago
Angela was very accommodating with this repair. When my car was finally diagnosed, she had a rental car delivered to my home for me to use until my repair was completed. Which was a good thing, because it took so long to get the part, I had to drive the rental car 4 weeks to the day. She kept me informed throughout the whole process by sending me emails every day. I am very pleased with the service I received with this repair.

  James St. John
a month ago
We purchased a 2021 Ford Explorer, and absolutely love it! Shout out to Justin Naylor, Katie, and Corey you guys are awesome! From the moment we started the buying process to the moment we signed, these 3 were on the ball! We highly recommend going and seeing them! Thank you guys for making this process as simple as you could, and treating us like family!

  Nancy Woolson
4 weeks ago
From the moment I made my appointment until I picked up my car, my total experience was very positive and professional. Bill Groff communicated with me by text, phone, and even sent video clips to show the process in the service department. He discussed options for my new tires so that I understood my choices , He was patient, kind, and knowledgeable. There were other services that were necessary, so they provided a driver to take me home. Each person who was part of this process exceeded my expectations. I couldn t ask for more. Nancy Woolson

  Ashleigh Simon
a month ago
I worked with Laura and Eddie and they made the whole process easy! Both very honest people, got me into a nice, safe vehicle with low miles and took care of any issues I had immediately. For sure recommend them and appreciate all their hard work!

  Elijah Smith
a month ago
Custom ordered a bronco Sasquatch in 2022 that never arrived as well as a mustang dark horse in 2023 that I stopped receiving updates from ford on. LaFontaines sales team has never contacted or updated me on the vehicles. I would recommend going elsewhere. Especially after spending almost six figures there on a 2022 f150 and 2023 bronco sport and that s the kind of treatment you get. I guess they don t want the sales numbers or money so I ll continue to go elsewhere for all my different vehicle needs/brands

  john plunkey
3 months ago
Brought my vehicle in for a repair to the auto lock system. Bill in the service department helped from start to finish. Vehicle was diagnosed quickly and parts ordered. Repairs to the lock along with completion of a recall was done within two days. Highly recommend taking your Ford vehicle to LaFontaine Birch Run and ask for Bill in service. He will take of you!

  Douglas Coone
a month ago
Renee is an absolute professional and sweetheart at the same time. She showed genuine interest in what I wanted. She answered all my questions and never seemed to be pushy. Her laid back casual approach is what sold me.

  Meagan Bess
2 weeks ago
LaFontaine of Birch Run Is Absolutely Amazing. I came in with my grama for her to get a car we had been to so many dealerships that could not help us so we came into La Fontaine and Laura And Eddie Laponsie were so beyond helpful they got my grama the car she wanted and the payment she needed its been very hard for to find a car with her low credit, we came in here with no problems I highly reccomend coming to lafontaine with all your car needs ask for laura and Eddie

  Samantha Harris
4 weeks ago
Very kind to my family. And truly helped us find what we were looking for! Not rushed at all, very patient with my children. It was a very comfortable experience

  Lynn Lawrence
5 months ago
This is an amendment to a previous review last Thursday 11/2/23. The general mgr Nate assured if given the opportunity they'd try and make things right with an issue I had. Nate and the service dept did just that. A repair was needed that was apart of a national service repair but the vehicle was out of the allowed mileage. We we're told we'd have to pay the repair which is $5-600.00. My issue was we just bought the truck and shouldn't be responsible for the cost. So to sum it up, the dealership took care of the issue and paid half of the cost. That's absolutely okay with me. Thank you for doing right by us.

  Ray Burl
2 months ago
Bill was excellent and positive with building my confidence. He was great and exceptional. Made extra calls, found discounts, and provide a professional and promising experience.Thanks Bill for your assistance and professionalism.

  Whitney Nouhan
2 months ago
Ryan Lafontaine recommended Josh, and he immediately set me up with Ryan V from the Birch Run dealership. They were able to get me a car within a week and a half of me getting into a bad accident. This was the first car I purchased on my own, and it was incredibly seamless from start to finish! From test driving different cars they brought to the lots, to understanding the financial side of things, and then allowing me to test drive the car I chose through the weekend to make me feel extra comfortable with my purchase before signing the papers they were all incredibly helpful. I am in LOVE with my new car, and am so grateful for everyone at Lafontaine for making this happen!!!

  AnnDrue Reynolds
4 months ago
I had an amazing experience at this dealership! Jessica s customer service was top-notch, super prompt in addressing my vehicles needs, and I really appreciated her honesty throughout the process. The high quality video walk around of my vehicle took this experience to the next level! Highly recommend!

  Mike Jarvis
2 months ago
Adam P. In sales is the guy to talk to. Great communication. Kept me informed through the whole process. I told him what I was looking for and he found it. Eddie in the finance department was upfront and very knowledgeable. Definitely will buy for them again.