Quality Car & Truck Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Mosley
6 days ago
I recently took my 2014 Ram to Quality Car and Truck Repair to address an air leak in my airlift helper bags. They were incredibly efficient, getting my truck in the next day and swiftly diagnosing the issue a leaking T fitting and a pneumatic switch. The repair was handled quickly and effectively. The owner, Don, and the front desk person, Jake, were both super nice and professional. If you re looking for reliable service for your vehicle, I highly recommend Quality Auto. I certainly won t hesitate to return for any future needs!

  Sheryl Mcguire
6 days ago
I like taken my car to quality car and truck.they are very knowledgeable and keep me updated on what's going on. I would recommend to call for an appointment first..I would like to THANK ALL THE STAFF

  Robert Courtois
4 months ago
These guys have been taking care of my son while in college at Farris State College. I am in the same business in Norfolk, Virginia and they were recommended by one of my parts suppliers. If you are in the area you cannot go wrong!!!

  Amy Dorey
4 months ago
Have been a long standing customer and deeply appreciate their commitment to informative and quality service! Highly responsive and timely team. Shout out to Jake for always delivering service with the best attitude!

  Jeanette Henderson
8 months ago
TOTAL RIPOFF! They charged me $50 just to diagnose and replace a simple blown fuse. Ridiculous! When I worked at a gas station years ago, we used to do that kind of stuff for free! They also charged me another $100 just to diagnose a couple of other problems, then weren't even ready to fix the one main problem I had that day, they had to reschedule me for another day! Then they wanted me to pay half up front for the part they needed! I never heard of such a thing! Needless to say, I didn't go back, and won't ever again, and will make sure no one else I know does either. Got my repair done by someone else for 1/3 the price they quoted me. Go elsewhere!!

  Matthew Utter
6 months ago
Wonderful Service!! Jake was so thorough going through the issues the car hard. Gave me a detailed explanation. The work was done and ended up less than the price quoted. We will be back!

  Cory Jensen
11 months ago
I will only ever sing praises of this place. I have been dealing with Quality Car and Truck for around a year now for Fleet Services with a company I work for. I have been overall pleased with their service, their attention and pricing!But most recently was repair on my own SUV. I have always done the work myself on anything I have ever done for the most part until my water pump decided to quit on my way to work one morning. I drove it to Quality and spoke with Jake, the service advisor there, to let him know what happened. And he told me he would do his best to get me on the schedule and they were short-handed.I told him not a problem. Let me know what is going on and I'll figure out a ride back and forth to work until it gets figured out.They had it for about 5 days total (Not counting the weekend) but they had assessed what was wrong (bad water pump, thermoset) and a few other little things that could be addressed while they were in there that could cause issues down the road.Needless to say, Jake's communication is fantastic.And went and picked up my SUV today and it is running like a top.5/5 will always recommend this shop.Service: General repairs

  Kelvin Seifert
8 months ago
The service we received at Quality Car and Truck Repair was exceptionally professional and kind. We had a flat while traveling and needed a new tire. The staff found a suitable replacement and had us on our way in a bit over an hour, despite it being late afternoon when we arrived.Service: TiresService: Tires

  Sam Venema
6 months ago
They quoted me $670 for parts, labor, and diagnostics. I approved $670. I showed up and they wanted to charge me $1200. They never called to get an authorization on the higher charge and refused to drop the cost by more than $200. Absolutely unethical and scummy work. Do not go to this business.

  Mike Naranjo
10 months ago
I have been bringing my vehicles here for some time now. They have gone above and beyond, stayed late to fix a repair before a trip, and always provide top notch service. It s hard to find a good car repair facility that s trustworthy and you know you re getting the job done right. Jake and the team are top notch.

  Senior Dog
7 months ago
Outstanding service. They repaired my work truck a day early and $40.00 less than the estimated quote. This kind of service is getting rare these days. Front Wheel Bearing replacement. Thanks.

  Andrew Susitko
a year ago
My car has been in 3 and 2 out of the 3 were for repairs and the 3rd was for a quick inspection. The time it takes to repair is just incredibly fast but also very good work. I had my radiator replaced within 2 days and a full warranty on that work. I then got a wheel bearing done super quick and they even noticed some problems I could face in the future. All and all they care for the customer and do great workService: Steering & suspension repair

  Haley Anne
a year ago
They worked to fit my car in the same day that I called and did great work to make sure that everything was looked over on my car when diagnosing a problem. Even brought me back to show me exactly what was going on with my car. Reasonably priced and great customer service! Would definitely recommend to anyone in the big rapids area looking for a trustworthy shop.Services: Electrical, General repairs, Battery

  Gabe & Joanna Boe
5 months ago
After our truck died, they got it running for us. They were fair in their prices and exceptional in their customer service.

  Samantha Lipscomb
7 months ago
So happy I broke down near this place! They were friendly, prompt, and didn t make me feel like I knew nothing about my car (which happens a lot as a woman). I m not too knowledgeable about comparable prices, but the cost seemed reasonable based on past experience.

  Scott Lingo Realtor
7 months ago
The folks at Quality Car and Truck Repair serviced my daughters Jeep. She attends Ferris State University and is three hours away. It was nice to have good communication and progress reports as the issues were attended to. They had the Jeep in the shop as promised and back to daughter as promised. If you have children attending the college and need trust worthy service....give them a call. My experience with them was 5 star.Services: Auto brake repair, Auto maintenance

  Just a car guy
a year ago
I had some friends refer me here for auto repair. I was using another shop in town but after too many bad experiences, I felt like i needed a new shop. I called to setup a appointment and Jake was very helpful and actually listened to my concerns. He kept me updated with progress on my vehicle after I dropped it off. I genuinely felt like a appreciated customer. I will return with my other vehicles. Thank you again!

  Dale Hobart
3 months ago
Five stars is not good enough for the services provided by quality car and truck repair.

  fmfracingpro
2 years ago
From my initial appointment setup to picking up my car it was a great experience! I had a noise when I applied my brakes on my car and dropped it off for a brake inspection. Repair on my brakes was even lower than my initial quote and they even call you with updates, which I really appreciated! Excellent customer service and I will use them for future repairs.Services: General repairs & maintenance, Brake service & repair

  Erin Malley
2 years ago
These guys are fantastic, and go well above and beyond to help their customers. While our family has yet to have major repairs on our new-to-us car, they did a thorough inspection and gave us a totally honest assessment of what they found. The pricing is more than reasonable for the work they do. There is no sales BS or pressure at Quality Car & Truck Repair. It is a reliable, down-to-earth, knowledgeable, and honest business that I will be patronizing for years to come. Thanks guys!Services: General repairs & maintenance, Auto engine diagnostic, Oil change

  Kathy (Dusty)
7 months ago
We are new to this company.they were super fast at getting a transmission for our car, during the union strike, ready to install. They were $2000.00 less than the dealership

  Daryl Lawrence
2 years ago
We had recently purchased a used motor home on a Spartan Chassis and were experiencing a very rough ride. We had called Spartan directly but couldn't get an appointment for months. They recommended Quality Car and Truck Repair and we're glad they did. They did a thorough chassis inspection and found everything in great shape except for a rear ride height valve. It was quickly fixed and we were on our way in short order. We have travelled all over the country for years and used many truck shops for service. Jeremy and his crew at Quality are top notch and one of the very best. Highly recommended.Service: General repairs & maintenance

  Amy Widenhofer
2 years ago
Excellent customer service; professional and kind. Quality work at a good value.We live in Kalamazoo, MI and were heading to the Upper Peninsula to our cabin. After a stop to grab a few groceries our 2004 Toyota Sienna would not start. We knew it was a starter, but knowing the problem did not prevent us from being stranded in Big Rapids with two dogs and a cat in the car.We consulted with Dave at Quality Car & Truck Repair, Inc. He cleared Adam's schedule and promised us if we could get the van to the shop they would be able to fix it and send us on our way. It was a Friday and the shop closed at 5:00, but Adam agreed to extend his work day to help us out. The tow company hustled to get the van there by 4:15 and Adam went to work. In short order our van was moving again. We were impressed with the quality of the work and the kindness of Dave and Adam to stay past closing time on Friday to get us back on the road.Service: Engine repair

  Andrew Bull
a year ago
Quality car and truck has done nothing but great things for me, they have always had excellent customer service, they have amazing staff. They have a very clean organized business, they have earned my business for a very very long time I will always go back to them with how they are. They have very quick repair times and overall is the best shop I ve been to ever.Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Engine repair, A/C installation & repair

  James Berger
9 months ago
Very nice and knowledgeable people. I'm very pleased with the repair work, the price, and the genuine interest from employees to take care of their customers. I'll definitely be going back for future repairs.

  Justin Koning
2 years ago
Nicest people I've dealt with lately very respectful,willing to work with you. They took a lot of the stress away, I brought them a POS 100 miles after I brought the car from a car lot. The car lot washed their hands of our vehicle of course once it was paid for. I will recommend these guys to anybody that needs vehicle work.

  Linda Thompson
2 years ago
Our car was making a grinding noise and we needed to have it looked at. It was 3:00 on a Friday afternoon and We were 300 mi from home. We didn't know anyone in the Big Rapids area but AAA came to our rescue with a recommendation for Quality Car and Truck Repair. What a great place! Dave had us come right over and they test drove the car and then thoroughly inspected it for any structural issues. Although considerable time was spent on this process, the service was gratis since we were members of AAA. Thanks to Dave and all the other great people at the shop and thanks to AAA for a terrific recommendation.Service: General repairs

  Samone DeLaGarza
a year ago
100% COMPLETE FAIL Here s why they didn t repair the problem but charged me $800!!! Also, they never called to let me know that it was ready and they were rude to my mother when I dropped her off to pick it up (as if the towing fee + gouging my wallet $800 wasn t bad enough!).This shop (QCTR) had my 2014 Cadillac CTS which I dropped off there only 3 weeks ago because it had overheated due to a coolant issue. I suspected a leak (although there were no tell tale signs of any, as there was never anything on the garage floor where it s parked) only after the dash temperature light came on, I pulled over (Lowe s parking lot, Big Rapids), lifted the hood and noticed that the coolant reservoir was nearly depleted. I was completely surprised when it happened since it is impeccably maintained, had no prior issues, and was purchased roughly 1-1/2 years ago at a reputable new/used dealership in Holland (where they gave me documentation that the car had no existing issues other than that the spark plugs would need to be changed in about 6 months). JUST FOUR DAYS AFTER THE CAR WAS PICKED UP, IT HAPPENED AGAIN!!! This time, I had it towed to my home since it was late & I was close to home. I originally had planned to have it towed but, ended up driving it to Quality Car & Truck Repair, Inc (they told me that since the car was completely cooled down, it would be safe to drive it to them) because the tow driver I called and was going to use said that it would more cost effective to have it towed to a shop that was closer to where I was so, I told him that I d call him back after I called some repair shops in Big Rapids when I did, I expressed how uncertain I was about going to a business without knowing their reputation (I did read their reviews online) and I shared with him the name of the shop I was leaning towards (all the other shops I called were booked 2-3 weeks out) and asked if he knew anything about them. He told me that he didn t personally know them but had heard that they were pretty reputable so, I decided to take it there (QCTR) the tow driver didn t end up making any money from me but, he seemed kind and quite genuine (I don t recall the name of his business).I m reluctant to have them attempt to repair it again but, I ve invested almost $1,000 in this UNRESOLVED issue so, I m going to call them tomorrow to see if they are interested in analyzing the problem, standing behind their work and getting the job done right at no additional cost. I will post an update after I speak with them. ***Side note: I would so inclined to give them a completely stellar review if they can successfully address the aforementioned.

  Lynne Zakrzewski
2 years ago
Your business came recommended by our friend, Customer Hannah Parker. Our son is a student at Ferris, and we live three hours away. His car was in desperate need of repair. Jake was very courteous and professional and paid attention to our needs. He was very informative and kept us up to date along the way. He is to be commended, as are the mechanics who worked on our 2009 Nissan Versa. I wish more businesses followed this practice -- of serving the customer and making them feel like they've known them for years. Job well done. THANK YOU!!Services: Steering & suspension repair, Air conditioning

  Jennifer Lynne
2 years ago
I took my car here for maintenance and a check engine light. They reset the light and told me they couldn t get it to come back on so they didn t fix what was some transmission code. Of course the light came back on a few miles home. They also did find a $700 alignment issue. I mentioned I had a warranty and would that cover it and the guy said oh idk. I ended up paying as it was a safety issue. The biggest problem I have is I set an appt and asked for a ride which was a service they offer. In the past this place has been great but this time the guy said he was the only one and too busy to give rides even though I had even used some coupon they offer to get one. He told me they are short staffed and have no good applicants and even though I made an appt he didn t have time to do work that day so I happily left my car for the weekend. They didn t fix what I took it in for and just made me feel like me being there was an inconvenience. This is not the same atmosphere I took my car to years ago with such great service and now I m questioning if there was even something wrong with my alignmentService: Tires