Berkley Collision Inc, Berkley Auto Care Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Lesko
a month ago
Dave and crew are awesome. Very personable, thorough and top notch all around. I left my car pretty junked up on the inside. When I picked it up it was spotless in and out (with all the junk in a bag LOL).

  Matthew Sornig
6 months ago
This is a local shop. The sales guy Dave is friendly, straightforward and honest. The shop did great work and you can't even tell that we got in a fender bender now! Paint matching looks perfect, and the dents are gone.

  Heather Gresnick
a year ago
The owner Dave is an absolute God send!!! He will go above and beyond to help you out in ANY way possible during the stressful time of having your vehicle repaired or finding out that it has been deemed a total loss. He ALWAYS gives his undivided attention and will even give you a rental vehicle to use during repairs if you do not have access to one yourself. Dave has been practically family now for over 5 years now and he is GREAT!!! Great work, great customer service, fast repairs you couldn t ask for more!

  Amy Zzaro
10 months ago
Dave is the best. Upon fixing my teenager's 17-year-old vehicle, when the parts came in. Dave didn't like the looks of them and said " if I won't put them on my car I won't put them on yours." That's the type of person I want working on my vehicles!! Berkley Collision was a second opinion and came in with a better price than another local shop.

  Edwin Feys Jr
a month ago
These guys are fantastic. I always take my car there when I need work.

  N PP
a year ago
I have never dealt with a more professional Body Shop than the Staff at Berkley Collission. So efficient and my car came out perfectly. The inside was detailed as well. The gentleman who helped me, Dave was so knowledgeable easy to deal with and overall was such a pleasure to deal with. I also received a phone call from Gary, the owner to make sure I was completely satisfied!!! I have already referred a few people to them. First class from start to finish!!! They treat you like family!!! I highly recommend them!!!

  Kurt H
11 months ago
Last year my vehicle needed some collision work. Dave helped me through the whole process & went the xtra mile to make sure the parts were received and the job finished as prompt as possible. The work was awesome and made my car look brand new

  Colin Tury
a year ago
This place is a joke. They created an estimate for my vehicle after driving up there twice to discuss the best approach for the repair. Dave, with confidence, said we ll get you fixed up . Once I received the check from my insurance company after submitting the estimate, he told me he doesn t wait to do the repair. I wanted time and effort with my insurance company to get this approved only to be let downneighborhood business that says it does collision work . My chipped paint was a drop in the pond compared to some of the vehicles missing a front end that had been smashed in. It s pretty sad when shopping local isn t an option, due to poor management.

  Leanna Beatty
a year ago
This place is absolutely amazing - Dave the owner is the nicest guy and is very transparent about the needs of the vehicle (and is great at explaining it to us non-car folks). The team really went above and beyond and I highly recommend this place to anyone who needs repairs of any kind!

  Jamie Loper
3 years ago
OUTSTANDING service and quality work. From the moment I called to the moment I arrived for pickup, everything went smoothly. David was very friendly, professional, and personable. My vehicle was fixed within the promised time frame. They went above an beyond and took care of a few extra things as well. My vehicle was returned clean and ready! The price was reasonable and fair. I highly recommend this shop and will continue to use them should the need arise!

  Karla Kish
4 years ago
Highly recommend! I would not trust my car with anyone else. Excellent work with VERY fair pricing and done within the given time frame. Dave is The Best and makes customer satisfaction his top priority.

  Joshua Malkin (Draps33)
4 years ago
I write few reviews but when I am impressed by a small business owner, I just have to share.You have to be very careful when selection a collision shop so I work off of referrals only. I was referred to the owner Dave of Berkley Collision. I had a lease to turn in and had side-swiped a parking garage cement guard. Ended up denting my door, handle, quarter-panel pretty bad. Dave inspected it and came up with a plan that would pass the lease turn in requirements that was less expensive than a traditional repair. So I opted to pay out of pocket vs an insurance claim. Well Dave did it in the promised time frame, so I did not miss my turn in due date, and did it $400 cheaper than the estimate. Wow! Very friendly service, professional, honest, and helped me achieve my goal affordable. Yes there is still honesty in the world.If you need collision work, I highly recommend.

  Pilar Cote
5 years ago
EXCELLENT service and workmanship! I have had mechanical and collision work done (Subaru) and have been quoted less than 2 other reputable shops AND the dealership itself. Dave is fantastic and has always worked to offer solid options! The staff is very approachable and kind enough to answer any and all questions/concerns -plus meet your timeline if needed. Highly recommend this business.

  Luke Crosthwaite
2 years ago
Took my car here to have the front bumper repainted. Went to pick it up a week and half later. Bumper looked terrible. No prep work had been done before painting at all. Was told that the work matched the condition of the rest of the car. Dave said he would repaint the car. After repainting it looks better but when the light hits the paint you can see drip marks and just bad craftsmanship. I beg you do not take your car here if you care about the quality of the work. I am having my car repainted and done correctly now at a better place.

  Kelly
2 years ago
Everything was awesome, they did a fantastic job on my van and in a timely fashion and at a great price.( I asked the mechanic to check something totally different from what I brought it in for and he did without charging). Everyone was friendly and pleasant. Can't say anything but good things about Berkley Collision inc.

  Hannah Baker
a year ago
Dave was awesome. He looked at my car in minutes, told me exactly what needed to be done, and saved me a bunch of time and money. I left more knowledgeable too. Would highly recommend! Thanks a bunch, Dave!

  Sara Cunningham
3 years ago
Ron was so nice! Gave me a great deal on a dent to remove and repaid and he looked at my brakes too! Got my car back when he said I would!! One thing I didn t like was that no one offered to show me the work that was done when I came to pick it up. I would have liked someone to come out and show me what was done etc. Nevertheless, I will be taking my vehicles to Rom in the future.

  Sascha Goldsmith
11 months ago
Dave is amazing! Got a very fair estimate and quickly. Looking forward to my repaired chariot soon.

  Lauren Cavitt
5 years ago
Impeccable service. Go to Dave for any of your auto needs! He not only wil work with you on the price (and beat ANY estimate given by another shop) but he understands when you cannot afford to get absolutely everything fixed at once and unlike most salesmen isn't overly pushy about it. My favorite part was that when my car insurance denied my claim and I fought it, Dave helped me by calling Allstate almost every day in addition to my calls to speed up the process of the claim refute. Although Allstate tried to ignore my calls for over a week, it was Dave's additional persistence and patience that helped me get the coverage I deserved. Their service is timely, professional and immaculate. Even though I did not get all of the external damage to my car fixed, his crew cleaned up my car so well I felt I was driving a brand new one! Thank you Berkley Collision!! I will be coming back once I save up more money.

  STEVE RICHMOND
3 years ago
I have been using Berkley Collision since our first auto accident for over 23 years. Dave and Ron today went beyond the call. I need to have a car diagnosed for trade in to the dealership. Dave recommend to have them look at the car and determine what was wrong instead of taking the lower trade in value. This is just one example . Dave has help me in pricing out cars for years and knows cars like know one else. Thanks you again Dave and Ron. I bought a new car and will be trading in the car to the dealership and the dealership will be fixing the problem that was diagnosed today after I trade it in. You both Menches.Service: Auto engine diagnostic

  M
5 years ago
Had an issue with a tow bill and insurance not wanting to pay. Dave was understanding of the entire situation and communicated well, especially since I decided to not get my car fixed. 5/5, if forbidding I get into another accident in a car that's worth it to fix I'll for sure be bringing it here.

  Katie Lee
6 years ago
Have taken 2 Infiniti cars here at different times and both times not only was the service fast and friendly but on both occasions , my car ended up needing less work then they had originally quoted me and instead of doing the work anyways to get more money, they were honest and saved me money. As a female, it can be nerve-wracking to deal with mechanical issues but Dave and the whole staff never once made me feel like I was in anything less then great hands. Thanks guys!

  Elizabeth Tokar
2 years ago
I stopped in due to some noises my car was making. I explained what was going on and Ron and team fit me in immediately (due to safety concerns). Turns out, it was not recommended that I drive my car off the lot. Ron fit me in right away and was able to secure the part and fix my car within 1.5 days. I couldn t be more satisfied with the customer service nor the craftsmanship at this location!! Can t say enough good things!

  Krista Rubel
7 years ago
Dave & friends took awesome care of me and my car. They are honest and prices are fair. Great communication & quick service.I highly recommend and will be a repeat customer!

  John wilson
2 years ago
I've had 3 cars fixed by them. They did excellent work on all of them. The last one had paint peeling off. They fixed it right away at their expense. I would take another car there if needed.

  Sharon Levine
5 years ago
Had a head-on accident and they fixed the external damage but never took off the tires to check for under-bumper or frame-work damage. (I know this, because my tires require a key and even I had no idea where we had stored the keys.) Took it back two more times with front-end noises and was told that my 2017 (it is 2018 right now) Escape was getting older and a small car and that these noises are normal. I had NO noises prior to my accident too. I ended up having to take it to RO Ford and they found the damage after removing the tires. Fortunately my insurance company (Cimcinnati Insurance) stood behind me as their customer and had Ford finish the job properly. No more noise now, thanks to RO Ford.

  S Smith
2 years ago
Dave was super helpful when I came in with a flat and rim damage. Shot me straight, no BS. Good to know there's trustworthy folks just around the corner for next time

  WL Bush
7 years ago
It s great to be at a place where the proprietor himself drives a ten-year-old car I have to," says Dave; It s the only way I can park in the front. Otherwise, people keep hitting it. And it s always the newer more expensive cars! Because Dave understands what it s really like to drive a car on the crowded roads of Southwest Michigan an area with NO viable public transportation I felt a lot better about leaving my car (an eight-year-old) in the care of his establishment.In the beginning:someone hit-and-ran my parked car in the Wayne State University area of Detroit two years ago (bumper, rear quarter panel). A watching neighbor left their information on my car. I pursued the claim against the driver and had my car repaired at a place at the corner of Inkster and Michigan and for the next two years I had no idea it was an inferior repair as the Berkley Collision called it until someone else hit in my car in the same spot on the same block, two year later! This is all probably due to the angle parking on the street.Neighbors took pictures of the damage and described the car to me but the silver lining was that the young driver that hit me had the integrity to leave her name and number. Her mother, who works in some capacity for the Berkley police department and whose husband is a police officer there, persuaded me to have it repaired at a reliable place that the BPD does a lot of business with, she said. So that s how I found myself at Berkley Collision, and boy did they make me happy!Why?Because even though they could never promise anything I can t promise is Dave s mantra my car was still ready two days earlier than they said they would be, and it matched the older paint perfectly, and they were able to close the gap separating the quarter panel from the bumper (the earlier repair was re-opened during the second accident) significantly.Still taking it in the end I was hit again! On the same street in THE SAME SPOT; it must have been on the day I was moving out of the WSU area (thank God)! But this one was such a light bump that only Dave s hand across the bumper could detect that it was hit. I thought the repair they had done to the quarter panel had come lose and didn t know it had been caused by a THIRD bumper hit until Dave told me.This time (for the first time ever at any collision shop) they took me inside the sacred chamber and showed me my car disassembled. The first repair place had bonded the plastic bumper to the metal quarter-panel clip, in what the repair technician at Berkley Collision termed an inferior repair. Dave informed me that I had no legal recourse to the first shop because the car had been hit twice since it had been first repaired so the techs asked me for some direction in what I wanted done. I said I just wanted the gap in the quarter panel closed. I just want this side to look like the other side. Use a screw if you have to; just try to find a flush one and make paint it to match the quarter panel. And on their busiest day of the week, while adjusters and paying customers were coming in and out, they did just that. And it looked great! Again!Bottom line They made me feel like I was driving a special order Ferrari .and that what I wanted. That s what everyone wants, right? And how much did it cost me? Not a dime. How much was it worth to me? Priceless. They have my business for life. Their speed, accuracy and professionalism have earned my business for life. WL Bush

  Ilene Gradin
2 years ago
This is one great place to get your car fixed and their work is very good they worked on my car and they did a very good job on it and i will be back to get the rest of my car fixed there again and Dave is one nice guy and a neat personality also that's why i like goin there for sure, and God Bless You guy's nice job well done

  Ryan Michael Dinkgrave
6 years ago
I have had the misfortune of being the victim of a couple of really bad drivers. In each instance, Dave and the team at Berkley Collision have been excellent to work with. They are kind, straightforward, and do high-quality work.