O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandon Wade
2 months ago
Very good customer service. Was omw to work when one of my headlights went out, I stopped in and asked if someone had time to install it and they said no problem and he replaced both. Thanks again.

  Bria M. Berger
11 months ago
went in with a broken taillight in my very old and decrepit car and Ron was the nicest and most helpful person - he fixed my taillight in a second and was so kind and friendly. definitely going here the next time I need any car supplies!

  Art H
2 months ago
Called there 2x before to ask stock and prices 2x could not answer ?

  Brian M Keith (B)
6 months ago
More money into this car..

  Janet Banner
2 years ago
Walked in looking for Tail light bulbs, the Young man behind the counter looked them up, walked into the aisle and came back to the check out Counter with Exactly what we needed. He was Very Polite and knowledgeable. Thank you, we will return any time we need Auto products.

  Tommy
3 years ago
This crew has helped me out in all my maintenance on the two vehicles I own. You will not wait very long if at all to be acknowledged with a welcome and a helping hand to find what you need. The knowledge they provide is accurate and they are not afraid to admit if they dont know while directing you to where you can find the information you seek.

  Demetrius Bridgeman
11 months ago
These guys really have cheap products,And life time warranties on the parts that they sale,just have to check email often to get store credit.

  Tesah Willis
2 years ago
Great customer service, clean blg and if they don't have what you want they order it or let you know who has it. Chris came out in the cold for me. Thanks Chris your awesome!

  Bradley Bjorn
3 years ago
Found no nonsense and directness when ordering rear parking brake cables for early limited production 1997 F-150. Received correct cables in store and in one day. It became necessary that I compared the new cables with the one being replaced. This was after online ordering of incorrect, by length order, from two different companies.

  Karah Breslin
3 years ago
I called and specifically asked for a MICRO add a circuit fuse tap, after being placed on hold and not gotten back to, twice, for over 5 minutes each time, the third time I called, JAMIE SPECIFICALLY SAID they had them in stock, I made sure to ask again that it was the MICRO size, she said yes. I asked her to hold it behind the counter for me. Came in to get it, Jamie hadn't pulled the item for me, and then proceeded to get me the wrong item... as it turned out, this location did not have it, which leads me to think that Jamie specifically lied to me, in turn wasting half an hour of my valuable time, driving out of my way from COLOMA to get the item I was SPECIFICALLY TOLD WAS BEING HELD FOR ME. Waste of time coming here, they probably won't have what you need but they'll still tell you they do. Stick with AutoZone across the street.

  Jaime L
a year ago
They are so helpful here and the people know exactly what to do for every situation that arises with any vehicle. They always have the right parts in stock.

  gradualfire 0419
4 years ago
Great customer service! They did not have the part I needed in stock, but were able to get it to the store 2 hours after I ordered it. Great Job!

  Dan Southworth
5 years ago
Customer service beyond what I expected!. I had problems with my truck at the end of my work day (5:15 p.m.) and after getting no help from 3 different auto repair shops I called this O'Reilly location and they came to me (Approx. 5 mi) and used there engine code reader to help me find the problem and would not let me pay for this outstanding service. I'll do business there when ever I can.

  Tanner Hasse
2 years ago
Been going to Oreilly's for years to get all the various parts I've needed for my 3 vehicles Nate , Chris and the rest of the Oreilly staff provide great customer service

  vero mueller
5 years ago
The help is semi knowledgeable on most things but there r some new people still getting the hang of things and not real familiar with the terminology for a Auto parts store but they do have people that speak Spanish and English to help the tourists or the migrant workers that help with the crops up here and thier cheaper than autozone who claims to be the cheapest and they have almost anything u need In stock and if not they can normally order it In without u having to pay for it till it arrives and u know it's the right part u needed!!!

  Vitaliy K
4 years ago
I like and trust this store cause it beats AutoZone by better quality and professional helping stuff.always find my parts and accessories here and they last longer so if i could give them 10 stars i would. Oh the girl work there she fixes all problems her self by working on her vehicle's so guys if you have questions how and what part you need.......ask her Thanks

  Bruce Brewster Gouin
7 years ago
most of the staff knows their job, some stragglers but worst part for me is consistently getting put on hold and leaving me there til i hang up EVERYDAY! I usually walk in... best way to handle this store.

  T. T. H.
5 years ago
Reliable auto parts at competitive pricing to other stores. Service is friendly, knowledgeable and quick. The only downside, Oreilly's does not have an app for online ordering or paying and they do not offer an " economy Oreilly's" brand for several items like windshield wipers.

  Jim Clark
6 years ago
Horrible customer service. The guy lied to me right to my face. We opened the brake parts and there was no hardware. He took it in the back and said it was there now. Open the box and nothing. Ask for the manager and he's to busy to come up to the counter. Hopefully that new Advance auto is open soon!

  Richard Hall
3 years ago
Very friendly and helpful staff... Found what I needed and I was checked out in a very reasonable time... The battery exchange program is great...

  Sheila Howarth
2 years ago
Very nice people that work there. Never had a problem getting the parts we needed.

  Erin Washburn
a year ago
Sam and Amy are the best! They are always so helpful and willing to go out of their way to help anyone!

  PM B
4 years ago
I don't know if I like this location or Niles, Ave in St. Joe better. Friendly, knowledgeable staff, always seem to have what I need, even when I didn't know that's exactly what I needed!!

  Lee Forraht
6 years ago
Workers have been helpful every time I've been in the store, but are impossible to talk to on the phone from my experience. Usually get left on hold till I have to hang up.

  Giovanni S
4 years ago
Amazing people work here truly "essential" had an issue figuring out the right part I needed Randy let me and the wife park our motorhome over night until the part came the next day above and beyond customer service when we are back in Michigan I will be stopping here just to say hello thanks O'Riellys

  Lisa M
2 years ago
This is the only place where I've gone and they had everything I needed in stock.The staff is also very nice!

  Darla Baker
a year ago
Good prices and nice people . Help u find what your looking for

  Roy Arvizu
7 years ago
Horrible customer service and their employee Ryan gillispy was rude with me on the phone and when I visited the store. They have lost my service. The had me on hold for 30min. This place is a joke. Will never waste my time going here again.

  John Mara
2 years ago
Staff was very friendly and helpful. One of the few places in Benton harbor businesses.thanks girls.

  Donnie Hampton
6 years ago
I BUY A HEADLIGHT FOR GMC ENVOY AN ITS THE HIGH BEAM. I ASKED FOR THE LOW BEAM. THE NEXT DAY I GO BK AND THEY EXCHANGE THE BULB AND I CHANGE IT IN PARKING LOT. IT STILL DONT WORK SO A GUY COMES OUT AND TRIES EVEN ANOTHER BULB STILL NOTHING.I DROP MY TRUCK OFF TO DEALERSHIP GET IT BK THEY CHANGED LOWBEAM HEADLIGHT AND NOW IT WORKS. I WENT BK TO ORIELYS BENTON HARBOR STORE AND THEY BRING MY ACCOUNT UP AND ASK FOR THE RECIEPT. I DONT KEEP TRACK OF RECIEPTS AND SINCE I BOUGHT IT 2 DAYS PRIOR SEEMS 11 DOLLERS IS MORE IMPORTANT THAN MY BUSINESS.