O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shanna Lyle
a month ago
I think he was the night manager was so helpful. After I got the part for my jeep, I went back to it and it wouldn't start. He tried to do what he could, but no such luck. He allowed me to leave my jeep in the parking lot until the next day until my son and his friend could work on it.

  Mike McKee
5 months ago
Always helpful, always nice, great place for parts, and having your car tested if you need it.

  Jerry Bruce
a month ago
Very nice people Especially dusty and Charles excellent customer service. Best price in town.

  Shane Hudson
6 months ago
I'm especially thankful for "Tony", he has proven to be the ( MVP )most valuable person in this store, has saved my butt several times through the knowledge & experience he has. It will be a sad day for us customers whenever he leaves.

  MaizeNation
2 months ago
Best car parts store around. Staff is friendly and willing to help you out.

  Gary Vaughan
a month ago
High prices. The wanted 234.00 for a new starter.ROCKAUTO WAS LIKE 75.00.A HECK OF A DISTANCE

  Tyler Nobel
10 months ago
I always pick businesses based on how I am treated and this is why I pick O'Reilly! Tristan was extremely helpful with the part I needed and even helped me install it while making sure it was up to standard! Something you don't expect going into a business but was extremely impressed with Tristan! I will continue to go here just cause of my experience.

  Brian Simmons
2 months ago
Very helpful and had exactly what I needed...a battery

  Kelly DuMontelle
8 months ago
Top notch guys working here! On our way through town our alternator went out and the employees at this location went above and beyond to help us! Thank you for helping make a stressful situation better.

  Lila Daniels (Sexy Angel)
8 months ago
Good place, nice and friendly employees! Decent prices on parts! 10 out of 10, I would recommend!

  Michael McCouch
6 months ago
Friendly staff, had the parts that I needed and was a fair price.

  CJ
7 months ago
Love this place for car parts! Their price match guarantee is by far the most valuable quality that this chain holds and they almost always have the parts you need.

  Kelly Ford
a year ago
Patrick was a GOD-SEND during last week's storm as we traveled through the area (soooo slowly), and our wiper blades got torn up from all the ice buildup. We literally HAD to replace the blades in the middle of our roadtrip, and did buy some, but neither of us could figure out how to remove the old ones. We were worried we'd break them! Patrick was happy to help and ... snap.. snap..snap snap... the old ones were off and the new ones were on! Excellent service. Definitely recommend!

  Diane Peterson
a year ago
O'Reilly's never lets me down! The guys are always very helpful and never make me feel dumb, like other places have. They are very knowledgeable and willing to help you. It's our place to go!

  Alyssa Kidder
3 years ago
Always staffed with great employees, the employees are all so kind & willing to help. Especially if you have dumb questions (like I do). They will educate you if you are willing to learn, which most of the time is above their pay-grade. Parts sold are usually always correctly fitted to the specifications of my vehicles. Would recommend this auto parts store.

  Roger VanHaaften
9 months ago
Employees are Very Helpful and Polite. Been going there for over 5 years, Plus.

  sherry jones
3 years ago
Always a great experience. Went twice today. Car was having issues. Tried fuel additive first. Then did some battery checks. Was the battery of course. They removed the old one and installed the new one. O'Reilly is the place to go.

  Tim Davis
a year ago
Went in and bought headlights at the end of their night awesome service I had my parts and stock no hassles the gentleman behind the counter even came out and made sure the correct lights were purchased. Definitely would recommend this O'Reilly

  Christine Poindexter
a year ago
Great place for auto needs experienced staff are always more than willing to help with whatever the need. Decent prices and you can find just about everything here

  Tiffany
7 years ago
Extremely helpful! I had gone to another auto parts store and they were too "busy" to help me with installing a headlight. O'Reilly's did it super quick and without an excuse. I just went to them today for something else and they were again extremely polite and helpful. They should be where everyone goes!

  Justin D. Day
a year ago
Very happy with the customer service I receive at this location! Thank you to Patrick and the rest of the staff for timely, knowledgeable and very friendly service!JDD

  Hank Hill
3 years ago
Not a bad place to deal with. The reason for my rating is due to an employee there by the name of Zac or Zach at the Columbia Ave store. I m employed with a company that purchases many different products through O Reilly s when we may not have what we need in stock. I called today 4/28/2020 with an inquiry on availability of a fuel filter and if the employee mentioned above could do a cross reference search to point me in the right direction. The employee was extremely rude over the phone, very short, and unpleasant to work with. Customer service is obviously not his strong suit. I am a working supervisor and a lead technician. I understand that people can be difficult to deal with and I understand that everyone has a bad day once in awhile. What really blew me away though was when we were wrapping up our discussion, I was hung up on. Absolutely unacceptable. These people are the face of your company. Horrible customer service.

  Trisha Hubbard
2 years ago
Last Monday, we were traveling to Kalamazoo when we lost power. We were 30 minutes from our destination and barely made it to an exit and gas station where we could stop and call for help before our car shut down completely. We called O Reilly s for a new battery and asked them to deliver it. Not only did they deliver it, but they also advised us that it was likely the alternator (not the battery) and that the new battery would only last about an hour; therefore we knew that we needed to also set up auto repair service with someone else immediately after. O Reilly s delivered the battery to us within 30 minutes. We then made it to Walters Auto Repair in Kalamazoo, who took phenomenal care of us and got us back on the road within two hours. Thank you all for your great service! May God bless you!

  Kait Gansen
a year ago
Called the store looking for a kit to unlock my truck and Two guys were kind enough to drive to where I was and unlock my truck for me!! All on Mother s Day. Great people work here!!

  Glenn Blodgett
2 years ago
These guys on Columbia are awesome. Very helpful, and always with a semi-smile. I'm like who can just be happy all the time anyways..right?

  Robert Street
5 years ago
I own a transmission shop in Battle Creek and as a Business spend tens of thousands of dollars a year my main supplier was O Rileys until one of there radiators failed and completely destroyed one of my rebuilt transmissions plus was in a vehicle of someone I personally know and this was the second radiator we ve been getting the run around for about 5 months they finally made an offer of 280.00 for a 2000.00 job , that s just a slap in the face... not only will I never use them again but neither will any of my customers nor will I recommend them to anyone

  Jacob Parham
5 years ago
This place helps you figure out what parts you need and if you end up not needing it they have a simple and great return policy. The staff is friendly and helpful, the store is easy to navigate and it s at a convenient location. I go there for all my auto parts needs.

  Stephen Karanja
a year ago
Giving them 1 star b/c they'll happily sell you the parts as long as you don't work on your car there... I watched them making a customer who was doing a hub job move his vehicle off their property; causing undue hardship on their customer... A breakdown can happen to anyone... We all have have our times of need. O'Reilly's is worried about their image than they are being there for their customers. And that's wrong :-(

  Carmen Kline
a year ago
Patrick, you were the best auto store employee I've ever had help me out. Restored my faith in middle man auto stores!

  Cindy J Wilson
5 years ago
Not impressed with the help.. Took light bulbs back to get refund. The guy only rings up 2 of the 4 bulbs. I had to tell him that the others are being returned also. Got the deer in the headlights look from him. Doubt if I go back to this store.