Car City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  grumpmaster flex
3 months ago
The process was smooth and simple. But be VERY cautious when purchasing a vehicle here. I know it's tempting. Especially for people with no other options and in need of a vehicle. On the third day of having a vehicle from them, i started notcing a hot fluid smell and the car threw a check engine light. I Immediately took it to autozone to have them check codes and it came back four pages worth of issues the vehicle could potentially have. With the main one being a faulty thermostat. Kind of a big deal. Luckily i was eithin the 5 days and had the option of returning it which i was able to do eith no issues. Don't be impulsive and end up in over your head with a bad deal and vehicle.

  Scarlett Moore
3 months ago
We were told you have to make a minimum of $1,900 a month and have printed paystubs or W-2's, disability income or having a job that pays through something like cashapp is not acceptable and they would also want $2,000 down up front on a used vehicle.

  PandaWoman13
7 months ago
It lacked a sense of decorum. They were having a blast with each other while I sat there helping my mother fill out the paperwork. First time ever that she has been in a dealership, as my father use to do all that before he passed, I was not pleased that we need to call out to them while they were in there offices talking to one another.

  Stephanie Hill
7 months ago
Very helpful made sure they did all they could to get me in a vehicle I really appreciate it started with Karen and ended with Brandon with help from Scott go check them out

  Daniel Holdridge
a year ago
Very easy going and not pushy when it came to purchasing the vehicle helped me find the right one for my family

  Shubs Bell
10 months ago
# car citythe first automatic payment never came out of my account.I set up an automatic withdrawal of $140 per week .That would have kept my payment on time every month.If I wasn't paying attention, it would cause my first payment to be late.Because they have not taken my payment on the scheduled date for a withdrawal of the first payment.Now it's the second week, and guess what???Nothing!They think that by not taking $140 a week, I won't have enough for my payment, but guess what!!!I will!!!I would NOT recommend this place to anyone!Here is more info you get after you sign up...CONSUMER TERMS & CONDITIONSTHIS INTERNET PAYMENTS SITE (THIS SITE ) OFFERS A PAYMENT SERVICE (THE SERVICE ) FOR YOUR CONVENIENCE AND USE. PLEASE READ THESE CONSUMER TERMS AND CONDITIONS (THESE TERMS ) CAREFULLY BEFORE ACCESSING OR USING THE SERVICE. BY USING THIS SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT WANT TO ACCEPT THESE TERMS, YOU MAY NOT USE THIS SERVICE, AND YOU SHOULD EXIT THIS SITE.These Terms form a binding, enforceable contract between you and Electronic Payment Providers, LLC., an Arizona limited liability company (d/b/a REPAY) ( us , we , our ), in connection with the Service offered through this Site.Eligibility�This Site and this Service are offered only to individual residents of the United States who are 18 years of age or older. If you are younger than 18, you may not use this Service.Payment Authorization�By accessing and using this Service, you authorize us to (a) establish and maintain your payment information and (b) process your payments according to your instructions.We will use our reasonable commercial efforts to apply all your payments in accordance with your instructions. However, we shall incur no liability if we are unable to complete any payments initiated by you (including, without limitation, because of the existence of any one or more of the following circumstances: (i) your payment account contains insufficient funds to complete the transaction, (ii) the Service is not working properly and you know or have been advised by us about the malfunction before you execute the transaction, (iii) you have provided us with incorrect payment account information, (iv) we have been provided incorrect information by the individual or entity to whom you are making the payment, or (v) circumstances beyond our control).Types of Payments and Payees�Payments that you authorize will be made from a bank account or other payment account that you designate. It is your sole responsibility to establish and maintain the payment account and to pay any and all fees associated with the payment account.Timing�By using this Service, you are authorizing us to charge the payment account you designate and to remit funds on your behalf. It is your responsibility to initiate payments in a timely manner, so that the funds will arrive on or before the date they are due. It is also your duty to notify us if a payment has not been applied in accordance with your instructions.Permitted Use�You agree to use this Service solely to pay legal obligations on your behalf or on behalf of another (see PAYMENTS FOR OTHERS). You agree to use this Service in strict compliance with applicable law.Payments for Others�If you are making a payment to satisfy the obligation of another person, you represent and warrant that you have been authorized by such other person to make a payment on his or her behalf.Amendments�We may modify these terms and conditions from time to time without notice. The terms and conditions in effect at the time you use this Service are the terms and conditions that govern your use.Intellectual Property�As between you and us, we own all right, title and interest in and to the Service and the Site, including all related technology, trademarks and other intellectual property rights.. Moreover, any suggestions, ideas, notes, drawings, concepts, or other information you may send to us shall be considered an uncompensated contribution of intellectual property to us, shall also

  Ta'Meika Caldwell
a year ago
I've bought a lot of vehicles from many places. Never have I expected anyone to care about my personal issues. But they over heard my conversation and stepped in to help. I was there to lease a vehicle but my daughter came up missing. I couldn't focus. They did the unexpected, allowed me to go look for my daughter in the vehicle. As far as the leasing experience it was simple and stress free. I Love My new Car City Family

  Brad Davis
a year ago
I have had a vehicle with Car City for a year and never missed a payment. I called them to ask if I could defer my payment for a couple weeks because I voluntarily entered an alcohol treatment facility for 45 days and was off work unpaid. They told me, Your health is of no concern to us. Real compassionate.

  suchAdisaster86
a year ago
Pre-approval process was simple and fast with a very fast response. I went in the next day to pick a vehicle and they didn't have anything in stock in my price range in town. However, Karen and Brandon were both very wonderful to work with and they helped me find one online close by and had it brought from Grand Rapids. It took a little longer than I expected but I did tell them I'd wait lol. The whole process after the vehicle arrived was said and done in 15-20 minutes and I was out the door, key's in hand. Karen explained the financing very thoroughly and made it very easily understandable.

  E
11 months ago
Great experience with Brandon! Answered all of my questions and made the process painless and easy.Update: Be EXTREMELY careful purchasing a car from here. I had a caliper guide pin come out a month after having the vehicle then it sat in the shop for 5 months for a brake line recall for corrosion. Not sure how this was missed prior to the vehicle being sold. Also, I was told when I got my vehicle, there was one fog light missing and that I would be called to get it replaced at the time of purchase. Over a year later and nothing.

  Joe Young
a year ago
I would like to thank Karen, Scott and Brandon for helping me find the right vehicle ! They were very professional and knowledgeable and great to work with, I will definitely recommend checking the battle Creek location out for your next big purchase.

  Jordan Hulsebos
3 years ago
Customer services was great! Fun guys to work with in battle creek.. Not pushy at all. Bought a fusion two days ago with only 60,000 miles on it. Test drove great. Everything worked. The next day after I got home NO heat. Super upset. Have the warranty but car shops are booked til next week???? So what am I going to drive as temperatures will be in the teens this weekend???

  Daryl Case
10 months ago
Got me into the car I wanted. Brandon and Karen were great! I truly recommend

  Asia Robinson
a year ago
Service was great! You can tell they love their job. I felt very at ease and they made the process very easy. Totally recommend

  Karla Pate
a year ago
Absolutely amazing, they were on top of everything and went above and beyond to help me and get me in the car I loved. I got my car within a half hour (paperwork time and insurance emails) thank you all so much!!

  Gary Melendy
a year ago
2016 Chevy spark was ok at first then about 2 months in transmission starts slipping. Called nothing they could do about it also trying to trade it in on something else they said no you have 40 payments which would be 4 payments from paid off. Will never go back to car city again!!!! Never late on any payments their loss!!!!

  Ryan Hill
a year ago
Awesome experience! They were super helpful and kind. Got us on the road same day we came in!Highly recommend!

  Aaron spindlow
2 years ago
I love my car they r highly recommended .. anyone needs a car go to car city . Cars r clean runs fine no issues .. thank you car city y'all r the bomb !!! And great staff working there keep up the great work guys . I had to change it to 4 star cus they do a good job but my issue is that I have a job and now can't get there to get my check to pay for my car could of gave me something cheap to go with til it's out of the shop at least ....Car down again still no help at all

  Sandie Sandie
6 years ago
Everyone here was great! Scott was awesome and very helpful and PATIENT!!! :) Jordan was great! We so appreciated the kindness and welcoming environment! Getting the vehicle we wanted on the same day made it even better! Thanks Everyone!!!

  Brandi Caldwell
4 years ago
Went in today looking for a new vehicle. Have had issues in the past getting financed. Was able to get approve today and drove off the lot with our new, to us, Jeep Patriot. Bill and Scott were amazing to work with. They were fast, courteous and extremely great to work with. Thank you guys so much!!!

  Marilyn Nelson
6 years ago
I just bought a car from Car City. It was our 3rd vehicle from them. I shopped around for 2 weeks. They brought in, without fail and without hesitation, each and every car I asked for from another lot! I test drove more than a handful and just when I thought my decision was made I asked Jordan to bring in one last car for me....which I later found out he went to GR to pick up himself. That s the car I ended up buying. He was super patient and friendly. All 3 guys that work at the Battle Creek Car City were amazing!!! Thank you all, especially Jordan, for being such a caring group of guys. Made my car buying experience well worth it. And I LOVE my Nissan!

  Kayla Mullineaux
9 years ago
Thanks Jordan!You made it easy to get a vehicle, not only one that we love, but one that was affordable. I highly recommend Car City if other dealerships are turning you down due to low credit scores. They accept trade-ins' and low monthly payments compared to others, and to top it off I put very little money down. I got a great deal. Jordan was great and was there to help throughout the whole process, no gimmicks.I will be returning for another vehicle soon!

  Survival Doggy
a year ago
Our family is desperate for transportation so we went to car city. They tried to charge us $23,000 for a rusty jeep compass that isn't worth $9,000 on either Edmonds or KBB. We may be desperate, but we aren't stupid. They also put GPS and starter kill switches on vehicles. I would highly recommend a different dealer unless this is literally your only option.

  Jennifer Swartz
a year ago
Service was great. Very friendly and thorough with me. Took the time to help me find what I wanted. Love my new car

  Donna Thorpe
a year ago
Worked with Scott, he is great! Made sure we got the car we wanted all the way from Cadillac. This is the second vehicle we have got here and will be back!

  Felisha Roach
a year ago
The people here are super nice and polite. They are eager to help you get you into a vehicle you want and what you can afford. Very nice place.

  Samantha Barton
2 years ago
Absolutely love the vehicle my boyfriend and I got! The service was fabulous and everyone working had us entertained and laughing! I will absolutely be getting my vehicle from here!

  Cariahn Greene
6 years ago
Jordan and Scott were awesome. Quality service and very professional! I would tell anyone to go to Car City if you need a nice good running vehicle with an incredible warranty. Ms. Greene

  Simona Vaughn
6 years ago
What a smooth process to obtain my vehicle! Best customer service ever at a dealership! Jordan got my approval with in minutes, had my car at his lot the next day! Within 24 hours I in my vehicle. His Office help (Robert) I think is his name?went over the warranty indepth! They are a great team just the two of them! I will be sending customers your way! Shout out to Car City in Battle Creek!

  Fawn March
2 years ago
I had an awesome experience with the gentleman at this car city location. They were very helpful. They were very patient and were very helpful to find something that was in my price range. Thank you so much car city!!!! I love my new car :) #carcitybattlecreek