Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Neeko Robison
3 months ago
Had a major issue with a fleet vehicle. They got everything reported to Enterprise, fixed, and brought the vehicle back to our office in less than a day. Excellent service, quick turnaround, easy to work with, and a friendly staff; will definitely come back.
Brian Marut
6 months ago
Good service and friendly. Did, however, pull incorrect transmission filter for my truck I left to go work on with. Had to get correct one from NAPA. Wrong shape, size and would not work for my transmission pan. Was not an updated or newer design. Have to return it soon.
Emily Lewis
a year ago
Very friendly and much faster than they told me they would be. The lounge/wait area is really nice and they have a wide variety of vending machines so you can get sometime to eat/drink while you wait. I was very pleased with my service.
James Butler
3 months ago
Ford does not stand behind their products. Motor went out on my 2020 EcoSport after 80000 miles. Big regret buying Ford
Chris Cook
4 weeks ago
I have always received excellent service from Varsity Ford.
Chriss Vowles
6 months ago
Not bad for a dealership. Always had good customer service
nina suzette
a year ago
Bought new, warranty was honored and I have been back to service twice for instructions on high tech options with no extra charges.
Cody Messer
2 years ago
Excellent service department. Dave was great to work with. Got my car in last minute before the holiday, fixed quickly, and out the door. Just moved to MI and we have found our service department.
Diana Marsh
3 years ago
I am extremely disappointed in the recent service that I received. First off, I felt that COVID precautions were not being enforced and followed by staff. Not only were customers in the waiting room eating and drinking without masks on, numerous employees were not wearing masks while waiting on customers, including the front desk where I paid. As someone with a pre-existing condition I felt very unsafe.I needed an oil change and the tire pressure checked on my car, although I do not own a Ford. I called before scheduling an appointment to ask if they were able to service my non-Ford vehicle and they said yes. When I arrived I was quoted 1 1/2 hours for a basic oil change and to check the tires. About 2 1/2 hours later (sitting outside in the cold because I felt unsafe inside) when asking about the status of my car I was told that they were having trouble changing the oil because they "do not service" my type of car frequently. I believe that they should not advertise that they are able to service any make and model, when they clearly were not equipped to do so. When I expressed my frustration, I was met with rude responses and no apology or understanding. I am a woman and felt like I was being talked to in a condescending way.My car was finally finished about 4 1/2 hours later. When I picked it up my car still had the low tire pressure light on. I felt so frustrated and disappointed in the service that I received, let alone the disrespectful treatment, that I left without even having my car fully serviced for the things that I originally visited and paid for. I will definitely never return.Service: Oil change
Anne Sanders
9 months ago
One the service Manger is very disrespectful an They are not a family oriented business that they tell everyone I would never tell any family or friends to go to this business nor work for themService: BatteryService: Battery
Ann Salter
2 years ago
Awesome. In and out. Bright Shiney, enthusiastic service.... my cute 21 year old daughter probably helped inspire things a little... !!!!
Danielle Walton
3 years ago
Great Service tech Kyle. My car went in for recall work & had it in & out in under 4 hours just like they said AND they were going to give me a loaner!(I didnt need the loaner)
Jane Bonner
3 years ago
Bob & the other staff I interacted with were great- efficient & quality service, honest and thorough. I appreciate that!
Janice Arms
2 years ago
The service rep was excellent and my car was done very fast.
Rachel Dew
5 years ago
Varsity Ford Service is incredible. They always do a great job, provide updates as they progress and keep my car in tip top shape
Kathleen Dickensheets
a year ago
I only called to find out I was calling the wrong place. But they were very helpful and polite
Squeaks Briede
6 months ago
Love my Escape!!
Sam Munker
3 years ago
Great sales and service. Always happy to do business with them.
Wanda Garfield
6 months ago
My go to Dealership. Honest
Greg Carroll
2 years ago
Granny kept us company and her grandson does a fine job waiting on the customers
Kay Thompson
2 years ago
Took my Ford in for a repair. Friendly service, car ready when promised.
Jordan Scott
5 years ago
Quality work but the wait is too long and the prices a bit steep.
Thomas Boff
3 years ago
Helpful and friendly, answering all questions and completing all agreed upon work.
Becky Gilbert
3 years ago
Done in 1 hour. My phone is sync with my car again. Yippy!
Megan Harmer
a year ago
Great service, great employees.
Dave F
2 years ago
Fine, no problems done when thy said
Samm Sparrow
a year ago
so fast and super friendly!Service: General repairs & maintenanceService: General repairs & maintenance
lee Robertson
a year ago
Decent
Scott Forrest
3 years ago
Disappointed in inventory
