Suburban Chevrolet Cadillac Collision of Ann Arbor

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wyatt Morgan
4 months ago
Curt and Evan were amazing, excellent customer service, timely repair, and assisted in every way that they could.If I ever need future collision repair, god forbid, I am 100% bringing it back to the team that works over here.

  Carolyn Geiger
2 months ago
Kudos to Brandon and Jack. Your help and support throughout the buying experience were truly above and beyond my expectations. Many, many thanks!

  Dan Negrin
5 months ago
Terry took time to explain all the features of the Bolt EUV we were looking at, and provided an opportunity to test drive the car, which was good enough to consider as our next car. Thanks

  Robert Frank
4 months ago
Stopped in here to look at buying a new car. The salesman only concentrated on selling me a car, not at all on informing about the vehicles. He even used that silly line of "What would it take to put you into a car". I felt like I was in the 1990s.

  Lavar Green-Jackson
a year ago
Unfortunately my experience at this establishment was not very good. I brought my car here to be repaired and was constantly told different dates when my car would be ready, however, it was never ready on that date and I was not notified. Evan Dowling was assisting me and he was somewhat helpful but I aslways had to reach out via email and/or by phone and 8/10 times I did not receive a reply. Leading me to have to call the shop instead of his direct line. Fortunately, Curt was able to help me out and get my car returned, even though it took more time than expected. I completely understand delays, I know there's a lot of factors that go into repairing a vehicle. However, I think the least that could be done is to let the customer know that. They did a fairly good job on my car but the customer service was pretty bad, which is why I'm giving them a 2/5.

  Brent George
a year ago
Amazing service, 6 out of 5 stars. When I was in a car crash, I went to four different shops to get quotes. This was the only shop that described my quote in detail and talked about what unexpected costs may occur that were not visible from the initial inspection. They were also sensitive to the fact that I was paying out of pocket and gave the most affordable quote, did an impeccable repair job, AND came in $400 under budget. Super friendly too.Service: Body & Trim

  Corbin Dickerson
3 years ago
I m usually not one to review online, but I wanted to take a moment to say how pleased I was with the service I received at suburban. Their body shop crew is top notch. Both Natalie and Patrick in particular were very professional and treated me with kindness and respect. Patrick was very knowledgeable and easy to work with. The results were above expectation and done on time. I would not hesitate to bring my vehicle there for repair again.

  Emma King
3 years ago
I would strongly recommend Suburban collision center to anyone looking for a high quality and reliable auto body shop. My car got hit and I chose to have it taken to Suburban Chevrolet after a really great oil change experience there previously. They were incredibly communicative, professional, punctual and they were an advocate for my vehicle with insurance. I worked with Natalie and she was amazing. 10/10 experience, thank you!Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Joshua Diaz
3 years ago
I took my car to Suburban Chevrolet Cadillac of Ann Arbor after hitting a deer.I called and spoke with Kendall and she walked me through EVERY step to get my things in order.From dealing with my insurance company, rental car, etc... she called regularly to keep me informed of exactly where they were with my vehicle and what stages my vehicle was in! When my car was done she even went the extra mile and stayed after hours to ensure all my vehicles needs were taken care of, and made sure that I was completely satisfied.This IS a big deal because there are so many places that do the bare minimum and keep you in the dark until you call them.The entire staff seemed to wok together and were completely orchestrated with one another! And that flowed over into my needs!Services: Painting, Body & Trim

  Leigh Hubbard
3 years ago
I took my Silverado in after I hit a deer. The shop was extremely commutative with me about what was happening during the repair process. They were always the first to call me, my insurance company would call me 2-4 hours after the shop had. A few months later someone backed into my front bumper. I took my truck back to the the shop and got the same outstanding service! I won t let another collision shop even look at my vehicles.

  Stephen Ewing
4 years ago
Kendall Cook was our service adviser, and she did a great job keeping us up to date on the repair status and worked very well with our insurance company to make sure everything was covered. The loaner process was easy and efficient. Our repair was completed beautifully, would highly recommend Suburban Collision for repair work.

  Shelby Treib
3 years ago
I took my dream car (BMW X1) here due to an unfortunate event of being hit in a parking lot and having to file an insurance claim for body work that needed to be completed. I worked with Natalie who was so kind in getting me into a loaner vehicle and working efficiently with my insurance company to get all OEM parts. She was very professional and you can tell she truly cared about you. Very pleased and will comeback!! A++Service: Body & Trim

  Breanna Ahern
3 years ago
Tom and all the staff there are phenomenal and extremely helpful/knowledgeable. I have never had a bad experience and they also go above and beyond! I have nothing but great reviews for them. I had to have some body work done on 2 different occasions and each time I am blown away with the professionalism and helpfulness of the staff!

  Ayla T
3 years ago
I wish I could give a lower star rating. I called about a specific car that I was planning to purchase as soon as possible and was told they had it then put on hold and told they sold it just minutes before I called, bummed out but I moved on. My father called them about a different car they advertised and they said that one was sold but offered the previous car I had called about to him. Chalking it up to simple ageism and I still really liking that car, we scheduled an appointment first thing in the morning and as we were running late the next day we called to let them know and they told us they had sold the car just 20 minutes before. If we had not been late and called ourselves we would have driven all the way out to Ann Arbor for nothing and they did nothing to call to say the car was already sold. Bad customer service horrible professionalism and terrible business practices all around, I will never do business with this place ever again.

  Socio FPV
3 years ago
Sold me Lemon.Service Worked on 2019 Silverado for 3 months. Gave it back even more broken than when dropped off.Dog hair from jacket on loaner vehicles is their excuse to not work on it anymore . Their body shop also committed insurance fruad on my previous truck and fired their Previous Body Shop Manager over it .Go to any other dealership. This place has no qualified techs and is very shady . They also constantly belittle the customers from Ann Arbor.

  Charles Jaeger
3 years ago
I brought my BMW Z4 in to get the front fender repaired. Patrick helped me with all my questions and concerns. A loaner was offered but not needed.Hopefully I don t have to go back anytime soon. :)But I will definitely be a repeat customer.

  bataylor2828
5 years ago
Great service, friendly people. Had my 2015 Silverado in for collision work and process couldn't have been easier, kept me informed and handled everything with my insurance company. 5 STAR COLLISION FACILITY!!!!

  Natalie Dennis (Natty)
3 years ago
I had my car in for repairs to my door and couldn t be happier with the work performed! The body work looks phenomenal and the paint it is flawless. Highly recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Tej Singh
4 years ago
They were quickly able to take my car in and provided me with a rental. The work they perform is top notch. I'm very satisfied with the work they performed.

  Venkat D. Rao
3 years ago
I have used them several times in the last 10 years. I found the staff to be extremely professional and courteous. Always finished the job on time and kept me informed of the progress.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Marla Michele Must
4 years ago
Amazing experience, highly recommended. Brandon (manager) and the staff took great care to make things easy and painless!

  Fluqe Zephyr
5 years ago
This shop took a month and a half to replace 2 doors and a rear view mirror, suggest any shop but this one, even though they detailed he car really nice but , no, do not go there if you have a small accident or incident

  Edward Naines
5 years ago
Charged me for over $700 of parts that were not needed and not installed! When I found this out and went back to them all they did was delay and try to blow me off.

  Heather Strozeski
6 years ago
Thank you for making it easy to bring in our van! We appreciate your fast work and friendly staff. Thank you again!

  Lance Brown
3 years ago
Suburban employee Lance Lanway went above and beyond for us again. It's that type quality service that keeps us coming backService: Oil changeService: Oil change

  Patrick S
6 years ago
Brought my 335I to them after speaking with BMW of Ann Arbor, they did a great job! Thank you.

  ICBUS30
3 years ago
So called manager should not use profanity towards customers some manager you are. Definitely won t recommend

  Mike B
2 years ago
Best bodyshop in Michigan. Great work and knowledgeable staff

  Lucky Garage
5 years ago
Had my Alfa Romeo repaired by these folks, they did an excellent job. Thank you!

  christal dingle
a year ago
Very helpful and kind people all over the building.