Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anviksha Busa
4 weeks ago
Kurt is amazing!!!! I highly recommend this center for your auto needs!! I had an unexpected flat tire on my rental vehicle, and went here since it was the closest tire shop. Kurt was super quick in accommodating me, took care of all paperwork, rental center approvals and repair within the hour. He s also super kind, friendly and helpful.I had a fantastic experience overall. Definitely check this place out for all your auto services and needs.

  Barry Dowdy
2 months ago
Quality work with a quick turnaround (24 hours from making the appointment to picking up my car). I got honest vibes from the guy I talked to (Kurt). He walked me through several options available to fix the several years of neglect on my rear brakes, and gave me a fair price quote and explained all the charges before proceeding with the repair. No hidden nonsense. Very satisfied

  S ue
3 weeks ago
This Monro location on Washtenaw Ave has exceptional service. The front desk man is very professional and honest, not to mention super chill which makes communicating with him so easy and I never feel rushed. Willing to address all of my concerns in a dignified manner. A longtime mechanic there also let us drop in and free of charge took a look at a weird sound the car was making before we had ever used them for any services. He was so kind and unrushed answering our questions with his many years of experience. Waiting room is also clean.

  Robert DuBert
2 months ago
This center does excellent work at fair prices. It's very conveniently located on a main bus line, which I used after dropping off my car and then returning to pick it up after the work was completed. Employee Curt scheduled my appointment, checked me in and was very courteous and diligent about keeping me informed on the progress of my repair job, which was complicated.

  Franchesca Henderson
4 months ago
Curt was who I dealt with to get brakes replaced and Lee was the mechanic. When I tell you two angels from heaven were dropped into this world and it was these two. They helped me understand what to look for on brake pads and rotors, they were patient, they worked a great price so my pockets weren t empty 2 days before Christmas. This is the definition of good people. Thank you both so much for making this already frustrating situation, bearable. Merry Christmas and god bless you both.

  DNNY O
4 weeks ago
Had a screw in my tire so called ahead to find out when would be a good time to bring it in and what the price would be. Was quoted $26.50 on the phone which seemed reasonable. Drove in 2 hours later and the desk told me it would be $40. When I mentioned I called earlier they said they didn't know why somebody would say the lower price.. Service took about 45 minutes which was longer than I hoped but not horrible. When I got my car back I checked the tire pressure and it was 40 psi.. door jam says 30psi- so they overfilled it by quite a lot. This shop is OK but their prices are high for the services offered. Update: found out 6 months later they cross threaded a lug on my car. Avoid this shop at all costs.

  Linda Waltenberger
a week ago
Staff were courteous, explaining to me that my car wasn t ready for an oil change. They showed me how to read the oil levels.

  Robert Porter
3 months ago
I m from South Carolina and thought I had a leaking tire. They were the 1st tire place I saw and pulled in. They were honest and didn t charge me when it was just a matter of really cold morning causing low tire pressure. They filled all tires up and sent me on my way.

  Lucy
6 months ago
My appointment was great - it started on time and was quick and efficient. The staff was friendly and professional, as always. The waiting area was clean and comfortable. I was given a thorough report on my vehicle before leaving. It was an excellent experience.

  Liv Dickinson
10 months ago
I scheduled an online drop-off appointment for a cross-threaded lug nut repair and tire rotation. Dropped off on a Monday morning, the service was completed in 3 hours at a cost of $180, which was cheaper than the $300 the Subaru dealership quoted me. Friendly staff. Highly recommended.

  Denis Novak
a year ago
NEVER AGAIN!!!!!!!I will list the issues I've got with these smart and honest people:1. I've scheduled service online for a tire change on Thanksgiving day. Got a confirmation email. I called them a day before, told them I scheduled an appointment for tomorrow, and asked for the price. They answered: "yes, you can come, and it costs $80 for 4 tires".2. At the assigned time my son arrived and they are closed.3. I've rescheduled for the next day with the option "wait there". At the assigned time my son arrived and they told him that "wait here" may take up to 5 hours. So my wife had to pick him up.4. Finally, he arrived to pick up the car, and it cost now $145, not $80.

  Peggy Magro
8 months ago
Very disorganized and slow shop. Took my car in because I had a nail in the tire. After 1 hour he comes in and tells me that his air compressor is broken and he can t repair my tire. After another 30 mins I left with my spare on. Very frustrating because I just needed a tire patched but it was still holding pressure.

  Dennis Alexander
9 months ago
talking to the manager after my daughter's car was worked on I would recommend this facility to anyone straight forward no unnecessary repairs just what you need. mechanics out there for the quick buck but these guys care are

  Brendan Appold
a year ago
SCARYThe guy working the counter quoted me $90 for an oil change and then tried to push back when I found an online coupon for the same thing for the same location for $40. It gets worse: I heard the lead mechanic tell him that they should never again do something that they did because his name and this guy s name are tied to whatever it was they were referring to. I said sounds dangerous, does that have something to do with my car to which he responded no - I hope that s true but also recognize that s somebody s car they re referring to. I came to this place for years but haven t been here in a while and things have changed big time for the worst. I won t be back and suggest you don t risk it either until there s a serious change in management. I also want to be explicit that the mechanic at least seemed to try to partially do the right thing by saying it shouldn t happen again, even if he was just trying to protect his liability.

  Karlee Sanor
9 months ago
My friend and I were on our way home when we heard the muffler dragging. We stopped in and they fixed it enough for us to get home! Highly recommend for anyone who needs good service and nice workers!!

  Dennis Paquette
a year ago
AVOID THIS PLACE! DISHONEST! DISHONEST! DISHONEST! Where do I begin!? Told them I had a clunking in the rear of my equinox. They came back and told me I need new shocks. I scheduled the appointment to have the shocks installed. In the meantime I noticed huge greasy fingerprints on my gray upholstery on my ceiling in my car! Called back the next day, they were apologetic and told me if I brought it in they would clean it right away. So I told the guy I was on my way, and he quickly told me he couldn't do it till the next day! So I took my car to another shop to have a second opinion. Come to find out my shocks are just fine and the clunking was my license plate cover! But they Damm sure we're going to put them in anyway. The worst part about this whole thing is, my mom brought her car her for years before she died, how much work did they scam her out of before she passed away!?!? ABSOLUTELY DESPICABLE!!!!

  Stephen Joy
a year ago
Needed to have a used car inspected prior to purchase. Was able to get an appointment the same day, and Monro gave me a quick, useful rundown of the car. They were helpful and efficient, and I will likely return for other types of service in the future. Thanks so much.

  Rico Pickens-Freites
a year ago
I was thoroughly impressed with their work. I appreciate they use OEM parts that last longer. The plus for me was I was able to get my car back on the road and I was able to drop off my car on a late Friday afternoon and get it back on Saturday. Thank you Jake and the great mechanics here for keeping me safe. Rico

  Hannah Gavorek
2 years ago
Friendly!! Main person was fun and kind at the desk and wore his mask. So far the car service seems good--went in for a conventional oil change and they were able to get my stubborn old license plate off and put the new one on without charge!Minus 1 star because the person who fixed my car didn't have a mask on.OVERALL happy and much better than my experience with the company that previously was in that spot.

  Irenes Library
3 years ago
Last week I came in for an oil change, the man who had helped me at the time (I sadly did not catch his name) Thankfully he was a very timely, and very nice gentleman. I expressed my importance to him in getting the car done in a timely manner for the next appt and he assured me absolutely no more than two hours-and I do believe he really meant that. However-when I came back for a follow up service the next week, the gentleman who had helped me last time was not there, and a man by the name of "Curtis" or Kurtis called me maybe a half hour later after I have already left and dropped off the car at 9:55am, and yet he was aware this whole time the part hasn t come and he could have asked if I wanted to re-schedule. Although if he wasn t aware, then that is just as bad because, there were no other cars in the building besides mine, and yet they opened at nine.. An hour before I even got there.The part not coming on time was fine, that wasn t the problem. I had other obligations that I had to do by a certain time and needed to get the car back to the owner before then. Had this day gone as scheduled or if I had been made aware sooner, I could have easily turned around and quickly grabbed the car. Seems to me they didn t even start looking at it until 10:30. 35 minutes after dropping it off! To get to the point - I had said back to him over the phone - if he had told me he couldn't do the service today then yes, I'd be disappointed considering I just walked two miles back home, but no if you are saying you can still get it done today then that s great. (As it should be, as it was scheduled for, as I was told and assured). Mind you there was no tone hiding behind my voice besides assertiveness. I mean we are dealing with my money here, correct? It's a significant amount of time taken out of my work day to walk over there. So when I got the phone call that the car was done I was less than an hour away for my scheduled testing hour. (Mandatory by-the-way). I basically had to run there and this Curtis guy has the audacity to make a snide remark about my time and its importance, right within earshot. I did not rush this man at ALL mind you, I was very patient and very understanding even though I knew it was going to affect my day. I don t think I should be disrespected for having to wait longer for a service that was scheduled at 10am, reassured it would not take long for the *serpentine belt that wasn't finished until 3:30pm due to a late product. Really disappointing - Especially because I thought you guys were a reliable, very friendly service group. I made a really poor choice coming into Monro today and will not be returning. As a due diligence for paying full price, I will happily spread the word of my very disappointing encounter at Monro Auto service today, in Ypsilanti Michigan.

  Kelli DiJoseph-Shelton
a year ago
When I arrived for my appointment they tried to charge me for the tire rotation, which is supposed to be free if you've purchased your tires from Monro. I notified the worker that I had purchased my tires from the Monro Canton location and he informed me that their computer systems are not interconnected and that he would need to see a receipt from the purchase or a note from the canton location for proof. So instead of just calling over to the Canton location and asking for confirmation that I'd purchased my tires there I had to leave and make another appointment. A waste of my time and my gas. When I arrived for my second appointment I sat for almost two hours before they even *began* working on my car. So much unprofessionalism and disappointment from one experience.Update: We had to take the car to another shop altogether because they made the problem that they "fixed" worse and said they wouldn't have time to fix it for over a week.

  illini4831
2 years ago
The person running the counter had trouble running the computer and was unable to provide me a written estimate for a future service, I wanted. Was also disappointed in the lack of deals this time around usually when, I go in there are online offers for discounts this time all the discounts were related to opening up a drive card. In addition, I always had to call them toward the end of the day before receiving any info on when my car would be ready. In terms of the mechanical work they did do a good job and resolved the problem of my car scrapping the ground by replacing the struts.

  Kylee Waller
8 years ago
My husband and I both take our vehicles to speedy anytime we need maintenance work done!! We have always been extremely happy with the price and the work that we have had done with Speedy! They are professional friendly and honest. We have referred family and friends to them as well and they had always come back and told us how pleased they were as well!

  Aimee N
4 years ago
So, let me start off by saying that my experience with Monro was amazing.My husband and I pass by almost daily and we got a kick out of their pothole special signage a while back (actually sent a few pictures to some out of town Michiganders for some giggles). I have never really had a good car repair experience in the area. Usually the folks were too expensive or a little condescending and I d get irritated. After remembering the clever signage and doing a quick google search, I noticed they had phenomenal reviews- a bit of a rarity when it comes to auto service (or so I ve noticed).The reviews are truly a strong indicator of the work that will be done/experience you will have.Seriously. Everyone I interacted with was the definition of professional. They were polite, explained the various issues to me, and even fixed things that weren t included in my initial appointment .They did great work and I m seriously going to refer everyone I know to Monro when they need auto services. Thank you so much!

  Timothy Hattis
4 years ago
I came in for a brake check and ended up needing to replace the whole system and even though I did not have the money the guys there help me through it and we got it done. Now I know who to trust with my vehicle above all else. I will be going there for all future needs for my vehicles. Thank you Ken (service manager) for being so understanding of what I was going through and helping me to understand what needed to be done. Thank you Chris (district manager) for being so helpful with the affordability for the cost of the new brake and everything else that goes with it. Finally the guy who found the problem, and fixed my brakes so I do not have to fear for my life Phil. You guys were amazing with me and my car I appreciate your quality of service and will look forward to doing business with you in the future. I cannot Thank you enough.

  Stephen Glenn
4 years ago
The service is excellent. Their mgr. Ken does great service for his customers. He makes sure you get the bed value for your vehicle. He even fight the warranty company for you to pay their part because he has the customer best interest at heart. I highly recommend this company for service on your car!

  Amanda Townsend
4 years ago
My husband and I have both had work done on our cars here and each time has been a fantastic experience. They do great work and they are honest. Ken is the nicest guy and his team gives amazing customer service. Ken has gained two loyal customers.

  Monet Williams
3 years ago
These guys are phenomenal! I was able to bring my car same day and go home same day with everything fixed and running beautifully again. Not to mention they were nice enough to get me to work since I was worked so close and they could tell I was upset for having to miss work. I didn't know places took care of their customers like this anymore, but Im so glad I let these guys care for my car. Believe me when I say, I'll be back for sure

  Lee Diacetis
2 years ago
I used to go to Monro when I lived in NY, and although I never had a problem at that location, the staff there were mediocre at best. When I moved to Washtenaw county this past year, I decided to continue going to Monro since it was the closest auto service to me, despite not having the best experiences at my previous location. I'm SO glad I decided to give this one a try! The staff are always speedy, and keep me up to date on how long it'll take to repair / replace certain parts and always go above and beyond. I really can't recommend this place enough

  Georgia Branham
8 years ago
Speedy is my go-to auto service. Roger always knows his stuff, gives the best customer service, and makes me feel at ease about my car. They truly are committed to making sure your issue is fixed and you are satisfied with their service. I can't say enough good things about this place. Their prices are economical and they get your car fixed as soon as humanly possible. They take good care of your car while your there, and I feel that the premises are safe and secure. Please call up Speedy and talk to Roger just once, and you'll know that you are in good hands.