Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Julie Tumbarello
5 months ago
Someone asked me for a mechanic so looked them up on one and noticed their reviews were 4.4 - I was shocked! I ve been taking my Toyota cars here for 10 years. I cannot tell you how amazing Marv and his son have been! Honest, down to earth and reasonable. They ve helped me and my family out so many times during car emergencies. They are 5+ stars in my book! Wouldn t go to any other mechanic!Services: Electrical repair, Air & cabin filter replacement, Exhaust, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Vehicle safety inspection, Auto maintenance, Battery, Oil change
Thomas Lechner
a year ago
I have been their customer for over 20 years. Marv (and son Shawn) are incredibly honest and trustworthy. Recently I drove over and dragged a piece of sheet metal on I-94. I had them look underneath the car to look for damage. They saw some scrapes, but said it narrowly missed the fuel line and brake line, and that the inside surfaces of the tires were fine. They could have easily billed me for all sorts of expensive repairs, but didn't.I left the area for several years. When I knew I was coming back, I just logged repairs that other mechanics suggested. When I got back to Ann Arbor, I gave Marv the list, and asked for his opinion. He looked the car over thoroughly, explained why several of the "repairs" were not necessary, and did the ones that needed doing.From being a low-income grad student in the '80's to today, I have never had a mechanic anywhere I've lived (Cleveland, Salt Lake City, Buffalo, ...) who I have trusted as much. Marv is one of a kind.The only draw back - this is a small operation. If he's out for lunch or a doctor's appointment, there is no back up. So if he doesn't answer the phone, be patient. He'll get back to you.Services: General repairs & maintenance, Steering & suspension replacement, Auto brake repair, Vehicle Inspection, Brakes, Auto maintenance, Auto brake replacement
Ron Henderson
a year ago
Marv/Sean are the best! They're honest, do quality work and have fair pricing!If they can't serve you well, they'll let you know ahead of time; before they work on your car and charge you!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Auto maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Auto maintenance, Oil change
Liv A
2 years ago
I ve been a long time customer with imperial auto as well as everyone in my family. But after today I will no longer be working with them. I sent my car in complaining about a really loud grinding when I brake, figured my brakes needed replacing. I also asked them to change a burnt out bulb in my rear light. Got a call to come pick up the car and they said my brakes looked great and the noise was probably coming from excessive rain .. and that when they looked at the car the light wasn t burnt out on my brake, that they stuck their finger in there and wiggled it around to make sure it I don t even know but the light was still out when I picked up. Took it somewhere else for a second opinion because no ones brakes are okay when they sound this way. My brakes were frozen and warped in the rear and they even sent a picture along. Absolutely unacceptable service. It was extremely dangerous to send me out continuing to drive on those brakes, with children in my car. I called and left a message, didn t hear anything back so took my business elsewhere. Still no call back. Adding photos of my voicemail from them telling me my brakes look great. Unbelievable.Service: Brakes
Kimberly Vantrees
3 years ago
I highly recommend using this repair shop. The staff are friendly and professional. Most importantly they are honest and quote a fair price. It is rare to find repair shops that you can trust that you car will be fixed in a timely and cost efficient manner. I have an appointment next week. I know that I will be satisfied if my experience is like the last time.
Tom Glover
6 years ago
Sean and Marv are the best! This Father / son team have so much knowledge and experience with over 30 years in the business. You will get honest work at a fair price done right the first time!
Robert D Shannon
9 months ago
Mary went out his way to fit me in his schedule. Work was excellent. Highly recommend Imperial and Marv
Guillaume Coussement
3 years ago
Great team Sean, and Marvin know their jobs. They are reliable. Their prices are fair. Will I go back of course, I am a regular...
sharron a Kniffen
2 years ago
The fixed my pt cruiser, some of the parts are out of stick not available, that did not stop the repair. They got my rear hatch door open and fixed the hatch switch.
Amber Beaman
5 years ago
Honest, professional and friendly service. I can't express enough, the thoroughness I receive everytime I take my vehicles in! Many thanks! Highly recommended!
joann clarke
7 years ago
Most honest and efficient mechanics! We have five cars in our family and have going to them for over 14 years. We only trust them!
Roy Hall
9 months ago
Friendly and Quality work
Malzeez Sehri
2 years ago
Their donuts are delicious
EJ Wilson
6 years ago
Very trust worthy!