Fox Ann Arbor Hyundai - Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lori Wolff
4 months ago
Recently experienced having an engine control system notification while traveling to Michigan from New York. Mike, the service consultant, was very helpful as I stopped in without appointment to ask if way to determine what issue was and if was safe to continue driving. Mike was able to determine could be a critical issue and also one that, luckily, could be fairly easily addressed. He made sure was addressed and also asked that I let him know or stop by a day or so later while I was still in town to ensure that was no ongoing issue before I traveled back to New York. I was impressed and grateful.

  Jason Chamberlain
a month ago
Had my car serviced here and I couldn't be more pleased. Matthew in service was exceptionally helpful with the process and the updates from the techs were great. Amazing job service team!

  Kim
2 days ago
The employees are professional and friendly and there is a nice waiting area. They are also very fast in getting your car serviced.

  Jieun Lee
a month ago
Worst service ever. And just one technician, which means it s going to take forever to fix the car. Recommend to go other dealer service centers.

  Hye Seong Jeon
a year ago
Giving thanks to Mike at the Service department on Thanksgiving! I came to the service department 5 minutes before the closing time on the day before thanksgiving. I told him that my car battery died and had trouble replacing it on my own. He had such a big heart and a welcoming smile even though he was ready to go home for Thanksgiving. He used his strong arms to loosen and replace the battery in minutes. (My friend and I struggled for hours and failed.) And he didn't charge me for the service! I will totally come back for service and recommend my friends here as well.Services: Auto battery maintenance, Battery

  Wendy Kennedy
a year ago
Our Hyundai Sonata had a traumatic breakdown- computer went crazy, then overheated and blew out the coolant. We had it towed to Fox Hyundai and made a diagnostic appt ( two weeks out). Matthew, our service manager, texted a couple days later to say they would try to get to it sooner as we are rural senior citizens & it is our only car. We heard no more, waited the two weeks (stranded with no car) until the service appt. Communication blackout since then; it's almost a week after the service appt!- despite leaving voicemail with two service managers & three live chat people. We NEED to know what they found with our car, whether it's fixable or whether we need to buy another. I've already had to cancel two doctor's appts, missed a funeral, and am struggling to get our medical prescriptions. If the appt was delayed we should have been notified.Upldate: Matt called us today and gave us our car estimate- apparently the technician who was evaluating it abruptly quit, which accounted for the delay. Parts are ordered & the major rengine rebuild should be done in two weeks. Thanks, Matt, for giving us such a complete explanations of the issues with our car and what will be done to fix it!Service: Auto engine diagnostic

  Malec Sandakli
a year ago
Went into the dealership for parts for my NISSAN frontier. Anthony Sebasti�n was a fantastic parts specialist. He was knowledgeable, patient, and kind. I will definitely shop here again if I am ever in need of more parts. Thanks Anthony!

  Anita Knatz
a year ago
Mike was very quick to get me signed in and service stared immediately. Very personable and honest service center.Service: Auto maintenanceService: Auto maintenance

  Paul Moodie
a year ago
Lots of personal attention. Kept me up-to-date on developments and progress. Courteous and friendly.

  Catherine Strasser
2 years ago
Very good service. Wish it wasn't so far from my home.

  Tammy Karpanai
a year ago
Quick service helpful staff great buisness.