Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jacob Foster
a month ago
Had a fairly negative experience with this mechanic. I went here to get a metallic grinding in my vehicle looked at and was told it was due to an exhaust shield and my brakes and rotors (which I changed less than a year ago). I asked explicitly if this would fix the issue and was told it would, then paid ~$700 for this repair. I then had to bring the vehicle back 3-4 times after driving off the lot and noticing the sound was still present. Every time I brought it back I was told it was fixed and every time it was not fixed, and I still have the grinding sound in my vehicle today. They told me I had to bring it back to another mechanic because it was a muffler issue (why did they replace my brakes then?) and they couldn't fix it. I told them I was frustrated that they misrepresented these needed repairs and charged me $700 for repairs that weren't entirely necessary for my vehicle. I drove with the mechanic all 4 times and he heard the sound all 4 times so I don't understand what happened here. They then said all they would be willing to do is offer me a free oil change on my vehicle, clearly noting that they made a mistake. I appreciate the sentiment but an oil change doesn't cost $700.
Meg
3 months ago
Been here twice, once right before a major road trip. The staff is fantastic, service great, has good communication and are very willing to explain everything.When I stopped in right before the trip to get my oil change, they did a quick check of all the systems and found the breaks were nearly bad. Despite the late hour they took extra time to get it fixed.I'd recommend this place to anyone looking to have work done on their car.
1K CB
2 months ago
I took my car to three different places before here, paid through the nose for diagnosis charges and fixes that didn't address the problem. The guys at Broadway auto took a look at what I'd been told needed to be done next and said that didn't seem necessary, then they fixed the problem. They had the opportunity to do a bunch of expensive work and did the right thing instead. I've only just returned home from their shop, car drives like a DREAM, but even if the same issue comes back, I have every confidence that the guys at Broadway will be able to fix it better and more cost effectively than anywhere else I've gone. Everyone working here is friendly and seems competent, and it's great to have a family business in town. After 35 years of living in Ann Arbor, I think I finally found MY auto-shop.
Has Kicks
a month ago
Great service, Mechanics are very reliable and helpful! I had gotten a flat tire on a Friday night around 4pm and they got me in asap ! I ll forsure be back here all day long and recommend people here! Thanks again to the Broadway auto crew!
Areej Othman
3 months ago
I have experienced a lack of morals and professionalism with their services multiple times. Last time I had my car serviced, they unnecessarily disconnected the radio without permission. When they finally agreed to reconnect the radio, they spitefully detached the arm for the hood of my car. Do not trust their work or character.
Drew Z
7 months ago
I had some trouble with my older car and broke down near their shop. I called when they were open and spoke to Muhammad. He was super helpful and patient.I was surprised at how communicative they were as the issues were being found and resolved.The price was fair and the work looked well done.Don't hesitate to use them from simple car troubles to the more complex stuff.This is a very well run business.Thanks again for your help!
Eric Hanford
8 months ago
My daughter and I drove over Ann Arbor on a Saturday from Chicago to do a campus visit at Univ of Michigan. After walking around the Big House we drove over to get lunch at Zingerman's and my car started hissing and the engine started smoking right when I parked. I found Broadway Auto from a Google search and called them. I believe the owner answered the phone and said he could look at the car even though it was Saturday afternoon and he even helped arrange a tow truck to take my car to the shop. Unfortunately for me the problem was more entailed than originally thought so I had to leave my car there over the weekend. The guys in the front were very helpful finding a rental car and finding transportation to get the rental so I could get back to Chicago.Monday morning I received a call saying they had worked on the car on Sunday (their day off) and it would be ready to pick up by lunch time. By the time I arrived the car was ready and the bill thankfully came in at the low end of the estimate.Exceptional customer service!! Based on my experience I would definitely recommend Broadway Auto to anyone needing auto repair and will definitely use them in the future if I need auto work done when in Ann Arbor.
Marissa Martinelli
a year ago
I cannot say enough good things about Abe and his team!! It's like having a close family friend down the street who can help me. I initially came here to get the bumper on my roommate's car replaced. He offered to do it for 25% less than an estimate I had from another shop. He was patient with me and transparent through the whole process! They did great work and had it done quickly. But that's not all... I recently bought my own used car and somehow accidentally engaged the parking brake. I spent a long time and several Google searches trying to figure out how to fix it, but the "parking brake" light and beeping would not stop. I drove over to the shop, and Abe immediately fixed it for me and taught me how to disengage the brake on my own if it happens again. And THEN when he saw on my dashboard that my tire pressure was low, he had someone fill all my tires for me! Didn't charge me anything; was just happy to help. They treat their customers like family! I'll definitely go back to Broadway Auto when I need anything else for my car.
Scott S
7 months ago
Honestly amazing owner and shop. Rare to find someone who acually cares about the customer instead of bottom line. U can come here knowing they won't unnecessarily upsell you or cheat you and that your car will be properly repaired and safe for your family!Thank you again to everyone here.
DrSilva Goncalves
a year ago
The best mechanics, the best customer services, the best ambience characteristic of respect and integrity. Perhaps over 30 years, but certainly over 20 years we have come here for help with our cars. This business and the people are blessed. You walk in needing help with your car, or just a cup of coffee, and you walk out in peace. Prices are great. Services are great.Services: Brake service & repair, Oil change
Megan Keene
8 months ago
Ive been here several times for a variety of repairs and have always felt respected. They ve never pushed unnecessary services and have always provided me with an outcome that I trust. I ve been to a hundred car shops in my life and have been ripped off and lied to more times than I can recall. I never worry about that here and I really appreciate it.Service: Auto body & trim repair
Kara Katic
a year ago
I was out of town from indiana and had my truck stall out 5 hours away from home. Broadway Auto Service were phenomenal in going above and beyond to help me. They were so helpful on getting it diagnosed and giving me multiple options. Abe and the rest of the staff is extremely knowledgeable and kind in looking out for my vehicle and safety. Cannot recommend them enough!
Lex
a year ago
Abe and everyone here has always done solid work on my vehicle and for very reasonable prices. Great, quick service and very communicative. It feels good to have a dedicated mechanic spot in Ann Arbor and I highly recommend them.
Makhtar Sow
2 months ago
Mr Ayoub squeezed me in for a quick oil change minutes before my shift .I am definitely going back ...Service: General repairs & maintenanceService: General repairs & maintenance
Dr. Elizabeth Salas
a year ago
I needed someone to help me fill one leaky tire with air (I was having trouble with the coin-operated gas station air pumps). Not only did the Broadway team fill ALL my tires, they did it free of charge. They were extremely helpful and friendly. I don't live in Ann Arbor, but I would recommend this auto shop to anyone in the area.Service: TiresService: Tires
Keerthana Vidyasagar
a year ago
Excellent customer and car service. We've got our spark plugs and coils replaced with them, as well as a free oil change. We always leave happy from their business. Highly recommend!Services: General repairs & maintenance, Engine repair, Oil changeServices: General repairs & maintenance, Engine repair, Oil change
Stossa Sharpe
a year ago
One of the best auto shops to go to in the Ann Arbor area. Abe and his staff are really nice. They get repairs done in a timely manner. Their prices are very reasonable. One thing I absolutely appreciate is their honesty.
Valerie Leake
2 years ago
I was traveling on i94 & had some unexpected car problems. I googled around & was advised to call them & see if they could get me in. It was a Saturday so things were closing by 4. I called & Abe said to come down there & he could try to help me. I got there & he looked at my truck & said he can get me in shortly. Since I was almost 2 hours from home, he made some calls to get parts & it was a go. He made sure I was comfortable & kept me updated as parts arrived. Got me in within an hour & fixed my truck for me. Very nice & explained what the problem was. The price was reasonable & I am very satisfied with his work. I'd recommend this place if you need small work done & quickly. Abe saved the day for me & if in the area, check them out!!Service: General repairs & maintenance
Greg Wilson
2 years ago
Abe, Muhammad, and everyone at Broadway Auto Care have taken very good care of me over the past four years. I know I can trust their word and recommendations on what I should do with my vehicle.When I come in, I feel part of the family, and have always been treated fairly in terms of price and any follow up work that s come after any services they ve rendered.I highly recommend them to anyone in the area, you can t go wrong.
Alexandra Cara
2 years ago
I've been bringing my Ford Escape here for the past several years while in grad school. Abe and the other employees are friendly, professional, and honest. I felt the prices were reasonable and work was done quickly.Thank you for taking good care of my car while I've been in Ann Arbor!
sundaresh ram
3 years ago
I've lived in the Ann Arbor area for a few years now as a research fellow. I am so grateful that I chose Broadway Auto to do my car repair work. They're fast, professional, fair, honest, and do great work. Abe and his team is great to work with.Broadway Auto and Abe have been excellent. I've told my friends about him and the good work he does. He stands behind his work too and ensures that the problem is fixed correctly. I have never had to wait longer than a day to get my car back.On the whole, I couldn't recommend them more strongly. The price is good, the work is excellent, the owner is honest. What more could you ask for from a mechanic? I don't intend to go anywhere else as long as I live in Ann Arbor.Services: Tires, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Oil change
Deborah Buzzy
a year ago
My girlfriend took her car there for maintenance and bought new tires which were defective after $220.00 of diagnostics by three other professionals including a Chrysler dealership that said my tires were defective. When she confronted this business they did reimburse her money. Go somewhere else buyer beware.
Ronen Steinberg
a year ago
Great place. Been coming here for about 4 years. Excellent service, repairs are done quick, and prices are very competitive. The owners and staff are such nice people. Reliable, friendly, and good quality car mechanic. Highly recommended.Services: Tires, General repairs & maintenance, Brake service & repair, Oil changeServices: Tires, General repairs & maintenance, Brake service & repair, Oil change
Kevin Sanchez
2 years ago
This one makes me sad. Abe is a good guy, he's very friendly and seems to be an honest person. Unfortunately nearly every service I had done over the last few years has been done poorly.They stripped out my oil plug, then when they charged me to fix it they simply glued it in place with silicone. I had to get a new oil pad when they could have fixed it in the first place. SecondThey replaced my brakes. Less than a year later the rear brakes were grinding terribly. They charged me to fix it again and now less than a year later they are grinding again. Abe says it's "outside of warranty" and won't do anything for me.They replaced my spark plugs leaving a very large gap causing engine hesitation.I have tried to keep my hopes up because Abe seems so nice, and they are conveniently located. But after several mistakes I have to give up. I do not recommend this shop. Your car will likely leave in worse condition than it arrived. Any shop that can't do an oil change properly is not one you should trust anywhere else.Services: General repairs & maintenance, Brakes, Brake service & repair, Oil change
Aaron Huxford
3 years ago
Couldn t be happier with my experience. The owner was very pleasant to talk to, and he gave me a clear explanation of what my car needed replaced/fixed. They were able to fix a large oil leak and put on brand new tires within a day of me bringing it in. They also charge very fair prices for parts as well as labor. They will definitely be my go-to mechanic shop in Ann Arbor.
Andrew Tebeau
3 years ago
Can't say enough good things about this place. It's hard to find a good mechanic, let alone one you trust. They are both. Abe (The owner) is extremely kind and a pleasure to work with. I've brought two very different vehicles to him and he fixed them both perfectly and for a price that can't be matched by anyone in the Ann Arbor area. I will continue to bring my vehicles to him and you should as well!***Update: Frequently brought a 30 year old german car to Broadway, with all kinds of problems. They were always extremely willing to help, had good prices, and most importantly they are incredibly friendly. Hands down the best place in Ann Arbor, I wouldn't take my car anywhere else.Services: Carburetor cleaning, Painting
Jenii Mae
3 years ago
I have been to SO many mechanics in the Ann Arbor area, and I have found that because people around here have money, they don't care what they spend fixing their vehicles. Places around here get 4 star reviews even though they are overpriced and tack on unnecessary additional repairs, simply because people don't know any better. That is NOT the case with Broadway Auto. I have never had a better auto care experience in this city!I have a car with a lot of problems. I'd spend around $500 every other month fixing something or another on the thing. I was about fed up with all of the mechanics near me charging me for stuff I didn't need when I decided to take a chance on Broadway Auto. I am glad I did.The first time they took my car, I had just had it in a different shop, and these guys wanted like $4000 to fix a problem with the engine I didn't know I had. This was more than the value of the car, so I took it into Broadway Auto for a second opinion. They had it for a couple days, took apart the whole thing and couldn't find the issue the other place was talking about. I was amazed when they called. I asked if anything else was wrong with it that needed to be fixed. They said no. Sent it back with me free of charge. The fact that they weren't looking for a way to make money off of me, even after they had my vehicle for several days and spent so many hours trying to figure out the problem really made me like these guys and feel like I could trust them.I brought my car back when it did start acting up again. They fixed up my problem in no time, and the price was the most reasonable I have ever paid. I didn't feel cheated or ripped off in any way. I had my fiance come here for a problem with his truck shortly after and they had his issue fixed up within a day, once again very affordable and quality work.I won't go anywhere else in Ann Arbor. If you want an honest mechanic with high quality work and reasonable prices, then you shouldn't either.
Kelly Nuttall
2 years ago
After a long day of traveling, my husband & I blew a tire on M14 and hobbled our way here because it was the closest place to us. These guys really delivered above and beyond what we could have hoped for! They helped us immediately, and even though they didn t have a new tire in stock for us, they put our spare tire on and checked all of our tires to make sure we would be safe to drive home to northern Michigan. Courteous and exceptional service!
Mariane Stanev
a year ago
Wonderful auto shop/mechanic experience. We brought our car in already knowing the issue and providing the part that needed to be changed. They installed it without hidden cost and with wonderful service. 5
Lucinda
2 years ago
I went in to get my undercarriage cover reattached. It had gotten loose after a long distance drive, but there were no indicators that anything else was wrong with the vehicle. The service was efficient and I was able to pick up my car a couple of hours after I dropped it off. When I went to pick up my car, they told me it was $185 just to reattach the cover. When I asked them to explain the price, they suddenly changed the price to $75. I had called other local auto services and they gave me a quote of about $50 for half an hour of labor. I have a suspicion that these folks charged me more because I didn t seem familiar with vehicles. I wish they were more trustworthy because this shop is in a convenient location and gets the job done. Unfortunately, I m not sure I can recommend them to anyone.Service: General repairs & maintenance