AutoZone Auto Parts
4.3 (340)
5740 Jackson Rd, Ann Arbor, MI 48103
(734) 887-2597
autozone.com
Claimed
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ed P
a month ago
My go-to among the big auto parts chains. Excellent product displays enable a quick review of the available options. The free OBD2 code scan is fast and convenient, and you'll get a printout to take to the repair shop if the issue is beyond DIY.
Jeff Biallas
a week ago
First time in, talk to blank stare, clueless, snippy, lip ring, counter person. No ideal what a tailgate OR rear window glass gas strut cylinder is. Two other employees try to help, one from afar, manager came over to help. No part and supplier out of stock. Said go on-line to check for stock.Next visit, young counter person doesn't know what a side terminal battery bolt is. I wonder around store and find them. He comes over, trying to help and stands right in my way. Item I wanted is out of stock, was going to teach t young person what they were.
Craig Gardner
a month ago
These guys are always so helpful but Logan in particular is amazing. He wasn't even on the clock yet and he helped me install a new battery and air filter that I was really struggling with. I'll definitely be back for future needs, he's incredibly knowledgeable. Thank you so much Logan!!!!!
Jeremy Maynard
2 weeks ago
The team did an Awesome job on helping me out with finding the parts I needed at the last minute. Thank you, David and Zack!
Phillip Dunlap
5 months ago
Staff were very helpful. They had what I needed in stock. What I really liked was that they sold batteries at a discount and even know it was almost closing time. The Staff stayed after to make sure I OK to make the trip back home
Peter Klein
4 months ago
Courteous friendly efficient. Had everything I needed. I went for a battery was available and was correct one. Also wipers and some cleaners and lubricants. Very clean and well stocked. Store in past visits always had what I needed. For other cars and trucks.
S N
3 months ago
Bought some basic items. One employee was def more knowledgeable and they weren t the one that helped so as you can imagine it required another trip back to get the right one from the right person. Oh well.
joe hough
4 months ago
I would like to thank Justin for all your help finding the part I needed for my 2003 Ford Escape. EGR Valve. He was very polite and took the time helping me find the make and model VIN # of my escape. He also found the part I needed at another AutoZone close by. Thanks again for all your help.
Michael Dillard
2 months ago
I hadn't been there since retiring. I was sad to see that Mike was no longer there. He took care of the commercial accounts. The new guy was helpful and the prices are compatible with the other chains. They also will meet or beat others prices. Its hard to find quality parts these days because it seems everything is made in third world countries but they do offer choices. The better the part the more money it will cost. It all depends on what your budget allows. Very helpful if you don't have test equipment, they'll read your car's computer and this will definitely point you in the right direction as to what is tripping the check engine light in your vehicle. I give them a thumbs up.
Emily Fletcher
8 months ago
As a woman, going to auto parts stores makes me pretty anxious. Imagine my reaction when I pulled into this AutoZone and realized that on top of that, they also had no power because of our most recent storm! I needed an oil filter and had been rehearsing my script in my head on the way there ("Hello! I need an oil filter and was hoping you could look up my car and tell me which one I need") but the loss of power left me facing more unknowns--would they be able to look up which part I needed? Did I have enough cash to pay for it? Thankfully, the employee who greeted me when I walked in was kind, calm, and helped every step of the way. He was able to recite from memory roughly how much my oil filter would be, so we knew I could pay for it before going on a wild goose chase. Then he looked through the book by the oil filters until he found the one for my car and was patient as I tried to remember the different characteristics of my car (does it have turbo? I still can't remember). When I ended up needing an air filter instead of an oil filter and came back two hours later, this employee was gone, but the remaining team helped me return my oil filter even without a computer to track my purchase. I left feeling more competent about my ability to maintain my car and less anxious about going to similar stores in the future. Thank you all!
K Theriot
2 months ago
very helpful service- fast battery replacement - half the price the dealer would charge for battery replacement.
Brook Corcoran
6 months ago
Stephanie and Mason went over and beyond to help me fix my sons car and my van ! I would recommend for my entire family and friends to come here.
Miranda Elaine
8 months ago
So I normally would not be one to go to AutoZone for anything, but since my fianc� was out of town and my car was acting up I had no choice haha. When I first went in I was acknowledged by one of the men behind the counter, I later learned his name was Eitan (May have spelled it wrong, my apologies)!He helped answer all my questions I had and helped immensely with doing my battery for me because I really didn t want to do it myself at that point. I was on the verge of heading to Honda and shelling out 1k on a dang starter and other stuff when in reality it was just the battery that was the issue. I really can t thank him enough he helped me and more importantly, my wallet lol.Highly recommend this place and getting Eitan to help you! Such a sweet guy to talk to and was very helpful! He was telling me all the tips and tricks to figure out what was wrong with my car when something would arise. My first go to would have been YouTube and that itself will just take you down the rabbit hole if you let it! Grateful I had gone here though so I could have his help and definitely will be heading back there now to just grab basic things and to just support that location in general.Thanks again!
Matthew Engelbert
10 months ago
Ricky Hurd is a star! I was told that I was going to need the entire lighting system in my Dodge Challenger replaced. Ricky took one look at it and said you just need to replace a single bulb. Turns out he was right. They did not have the part in the store, but he told me to return later that day, and he would even install it for me. A man of his word! Really grateful for this guy. Incredible customer service. The best!
Mary Bowe
10 months ago
I pulled into the Auto Zone with an alarming sound coming from under my car. It was the Engine Splash Guard that came loose in the front and was scraping along the ground. Employee Stephanie jumped into action and found bolts to repair it on the spot. Above and beyond!! And then only charged for the part, a whopping four dollars! Hats off to Stephanie and the owners/managers at Auto Zone for hiring her and for obviously encouraging a good service ethic. Give this girl a raise!
Heather Schaner
a year ago
The guys in there were extremely helpful and friendly. Devin's knowledge and advice was so on point. He helped guide me to the parts and tools I needed and also had great advice.He saved me a ton of $$ and made sure I had everything I needed.I will continue to go to this location for all of my auto related needs
Reilly Drew
10 months ago
Mason was extra helpful with diagnosing a weird issue with my car, took the time to make sure everything was clear, and got me what I needed! Great service
Sabrina Sherwood
a year ago
I went in to buy a headlight, a dark haired woman and a bearded man helped me for like an hour to instal it and where absolutely wonderful, had to leave a good review for them, they went above and beyond. Both of them deserve a raise.
Joseph Owen
a year ago
Logan T, Maria Z, and Gabbi F were so amazingly helpful. Every time I have been here, the service has been top notch.- Joe O
Anjali Pandey
a year ago
Amazing! The staff will make sure they get it right when they help you. They made sure to try everything before giving up and we found a solution in the end. I'll definitely be coming back to this location.
Ben Swanson
a year ago
Chris the manager was about as useless as possible. I called twice and he assured me he had a battery for my car; it would be no problem and his pleasure to take care of it. Turns out he didn t want to replace it and made excuses about not being able to work on foreign cars. Good waste of time to have the job completed across the street
Jeanie Smith
a year ago
This is the very first auto zone that I have ever been to that has so many young people working there. They were to each other about personal things or on their cell phones. Not professional at all. The young lady that was helping me did looked up my oil, and only told me what grade I needed, didn t direct me where it was didn t help with recommendations with my mileage of my car for the type. So when I when to check out, again the 3 workers we either on the cell phone or talking to one another as I was waiting there. An older gentleman (4th) worker walked in and informed one of them they had a customer and then I was able to check out. I am still unsure about if I got the right type of oil. Might have to return oil after I talk with a friend that know about cars.
Chris Green
8 months ago
The employee there was friendly, helped us out with a problem we had with the battery come to find out it wasn't he let us know what the problem could be, thanks to him we took care of the problem, Alsume job and thank you
Joe Dorr
2 years ago
These guys were fantastic! We had a heavy snow on the way and my driver's side wiper wasn't working properly. After replacing it it got broken again. They then gave me another one and we initially thought the linkage was broken then Ricky I think he was their mechanic took a few minutes to look into the situation better. He discovered the bolt was loose and tightened and fixed the problem. I made it home safely that night as the snow did come. I highly recommend this place for all of your auto parts needs!
Ian Feldt
5 years ago
Great store. Great staff. Specifically Jeff Turk who went above and beyond to help me replace my heavily corroded battery.When asked how we could repay him, he said we should continue to patronize the store. Customer for life. Big thanks to Steve the manager as well, for not giving Jeff a hard time for how much help he gave me.
Joann Porter
4 years ago
Stopped in this morning for a headlight bulb, staff member came out to remove the dead bulb, found what I needed in stock, put in the new bulb, fast and friendly with a smile and a thank you. Asked if I wanted to start the car and make sure it was working properly. Great service - my new go to! Wish I would have gotten his name - THANK YOU!
Kathleen Clancey
5 years ago
This AutoZone was wonderful! I was able to call ahead and check to see if they had the battery I needed. Upon arrival I was immediately helped by getting my battery checked. Next, they were helpful in finding me the best battery for my needs. They installed it for me with no charge! It was excellent service. It was particularly great as a college student with limited knowledge of cars. Steve was the technician that helped me out, he was amazingly helpful and very nice. You should ask for him! Thank you again!
Renee Coghlan
3 years ago
I was in need of a battery quickly Miguel hooked this girl up and slayed it! Even in 37� weather. Thank you so much. Every time I have needed help, they always do it with a huge smile. Excellent customer service!Thank you very much.
Abhishek Shenoy
9 months ago
Stephanie is the best and was able to help with my windshield wipers. Amazing employee and service.
Maria Arroyo
3 years ago
I went to AutoZone after realizing my car was out of oil. Not only did the Auto Zone employ help clarify what type of oil I needed and the amount, he checked my car and recommended the appropriate maintenance. He was friendly, respectful and a pleasure to work with. I will definitely purchase from this store again.