Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Darrin Von G
a month ago
Very quick and prompt service. These guys went above and beyond to help me. My plow truck had a transmission problem. They showed up with a roll back and another truck so my blade could be removed and taken home separately. Pricing was really great and their help was professional. Thanks again! Highly recommended!
Matthew Wert (Matt)
10 months ago
I made an appointment for Gratiot Towing to move my 1968 Ford Mustang restoration from its temporary winter storage to my garage. They were able to drive out to the Alma/Elwell area for pick up and dropped it off at my house in Alma. Nylon straps were used for securing the Mustang to protect all the freshly painted suspension components while in transit...easily on, easy off. The transport operator was incredibly professional and friendly. Great experience!
Kayla Hernandez
a week ago
Despicable company. Charging $1800 to a family who is grieving the loss of a loved one to just pick up a motorcycle that isn t even totaled or in bad shape at all, plus an additional 50 per day they hold it. Do not use this sad sorry excuse for a company, they only care about money and are evil to say the least.
Kayla Hernandez
3 months ago
One of the drivers completely drove through a neighbors yard of mine with absolutely no regard at all. Driving absolutely too fast and stupid. What if kids would have been in the yard???? Drivers didn t care either acted like they had a right to drive stupid because they were heading to a cop down the street
Doug Skutt
5 months ago
A lady rear ended my car last Friday, when I got there and seen the damage I told the tow truck driver to take it to my house, he proceeded to tell me it was going to cost over 600 dollars, I told him I would ask the cop if I could go get my truck and trailer and tow it myself he said yes. When I stopped the second tow driver from putting it on his truck him and the other tow driver went and talked to the cop. The cop came to me and told me it wasn t drivable when indeed it was. So he said I couldn t tow it. The two truck drivers told the cop it wasn t drivable. When I went to pick it up I was charged over 500 dollars for them to tow my car, and I drove it on the trailer. This place will rip you off every chance the get, it was all for the money. Then one of the workers said maybe I shouldn t get into an accident then I wouldn t have these problemsService: Car towing
joel jeffery
4 months ago
Very prompt and professional. Felt safe and secure. Got me and my vehicle home fast and efficiently. Big thanks!
Shante Johnson-Deason
2 months ago
The guy who towed me out of the median was very nice and polite. They were there within 45 minutes too.
Mid-Michigan Mobile Services
4 months ago
These guys did an awesome job picking up my bike. Even stored it inside and helped me load it when I picked it up. Thanks again.
J Upshaw
4 months ago
Picked up my bike did a great job, stored it inside and loaded for me when I picked up. Great job guys, Thank You!
James Huver
4 months ago
My experience with Gratiot towing they left my key in the arm position in my 86 Corvette and totally destroyed my battery they would not replace it had no interest in replacing it this place is a very poor care of your vehicle and I recommend you never use them they suck
Loretta Wood
2 months ago
They came promptly after being called. Very nice gentleman, would call them when needed again
M. E. Strouse
6 months ago
My car needed towing from Alma to Ithaca. Response time was good . Phil was very courteous. Highly recommend.
Carey
5 months ago
Unfortunately my car was impounded but they took good care of it until I retrieved it. $280...WOW
jennifer weston
6 months ago
AAA let us down but Phil with Gratiot Towing saved the day! Thanks so much for your prompt and courteous service! Highly recommend!
Samantha Brown
a year ago
Jimmy was a huge help in my situation! He seemed to genuinely care about the customer, and really wanted to make your experience dealing with them, a few good one! No complaints here!!
McKenzie DeLeon
a year ago
Had to call for a tow Wednesday evening. Steve was amazing. So friendly. I'm not from the area at all; I come from the flint area and my mom was here visiting from Florida he made us feel so safe and comfortable the entire time and I'm typically very guarded and leary when I don't know a man but he worked his magic and had us back on our adventure in no time! Very rare to encounter someone with such great spirits like him! Thank you a thousand times over Steve and gratiot towing! I refuse to use any other service from here on out if ever necessary while I'm in the area! I've spent 2 days now recommending you guys to everyone I know! Thank you! I couldn't have asked for a better rescue!
Mike Walker
a year ago
Called them they said the would be here shortly after an hour an a quarter I called them back and they sent me to answering machine they never showed. They are not a 24/7 service. Now here's the updates I met Steve this morning after being stranded for 7 hours and having called many tow companies, when he found out about my experience he apologized and went above and beyond to help me out. Including giving me a ride home after dropping my truck off at the repair shop. So my initial interaction with Gratiot towing was negative I'm now a loyal customer
Amy Slepr
a year ago
We were driving my puppies to the park, and my steering wheel started shaking. I pulled over and found the lugnuts were coming off. I called Gratiot towing and the guy was there in minutes. Tightened the tire up quickly and was very polite. Highly recommend!!!
Allie Fausett
4 months ago
VERY VERY RUDE!!!! Highly disrespect treat women like they don't know anything
Andrea Grabowski
6 months ago
Great service! Came very quick to change a blown rv tire on the shoulder of 127!
Katie Gibbons
a year ago
anyone who can advertise as Open 24 hrs every day of the week and answer the phone in case someone needs towed on Saturday or Sunday but refuse to let anyone pay to have their vehicle released on said days ought to be ashamed of themselves! You are thieves! Pathetic and dispicable! How many vehicles have you collected from every Saturday and Sunday when people stand waiting with money in hand because you advertise as Open 24 hrs every day, how many families have lost their only way to work because they couldn't afford to get their vehicle by Monday when you decide to give their vehicle back like you have any right to have such control over anyone! You are stealing almost whole paychecks of hard working people who have families and "things to do" just as you stated when you answered the phone to refuse the last of what money was scraped up to get ones vehicle out and throw salt in the wound by adding that there will be 3 more days of charges and also a missed day of work to retrieve the vehicle on Monday. You are a prime example of what is wrong with this world today and its nauseating to think anyone could look themselves in the mirror and be ok with practically destroying people's lives to make a buck! The root of all evil is not money! It is the people who do things like this to other people for money who are!
James Moon
7 months ago
I was in a accident this company wants to act like they help people that had no business towing my van across the state to there lot when they passed several local places like crystal mikes in crystal would have been more than glad to let them drop it off there but any ways several items stolen out of the van and they don't have one employee who's nice they wanna act like they help so much they wanted over 500 bucks or the title plus 100 bucks place is a complete joke an needs to be shut down completely thanks for reading please don't give them any of your busines
April Krum
6 years ago
We were away from home and Gratiot arrived within minutes to unlock our truck in less than 2 minutes! Very fast and friendly service that goes for the owner as well! Super nice guy! If this ever happens again I will be sure to call Gratiot first! Thank you so much!
Lew Constantine
2 years ago
Nathan, an operator for Gratiot Towing took my call for a locked vehicle. He showed up promptly, was professional and safely unlocked my vehicle in a short amount of time. The price was reasonable and he got me back in my vehicle. Thank you.
Brandon & Katie Cooper
3 years ago
A couple of months ago we were hauling large equipment with our one ton dually and a fully loaded gooseneck trailer when one of our duals had the lugs sheer off. It was 10:30 at night along 127 after a long day of work and we needed to get off the road. The guys at Gratiot Towing not only towed our truck to the dealership in St John s so it could get repairs, they loaned us their one ton with a gooseneck hitch so we could get our equipment off the road and transport it the next day. They didn t hassle us for insurance, payment, or anything. When it came time to return the pickup and pay, the fees were very reasonable for services provided. They may be a little rough around the edges, but they helped us in a big pinch. Instead of giving us the shirt off their back, they literally gave us a truck they were driving. We will forever be grateful to them!
sherry conley
7 months ago
2nd time this place has stolen things out of my car. very rude and unprofessional.
Scott Morris
2 years ago
I needed a service from Gratiot towing and they were there within a half hour after I called them and they are very affordable so if it is late at night and you need a tow or any other service from them I would call Gratiot towing. I will use them again if and when the situation arises and I recommend you to do the same.
Rachel Massey
3 years ago
Mike was extremely nice, it took a little longer than expected but it was a busy day for him so I totally understood. Would definitely call again if I needed this service!
Michelle Smith
4 years ago
This place is really awesome! Affordable and overall a great, reliable company. We worked with Joe and he was super nice and quick at unlocking my doors. I highly recommend using Gratiot Towing!
Karmyn Valentine
a year ago
So Gratiot county cops impounded my truck lastnight. NO ONE but ME rides in my work truck. NO ONE . EVER. NOT 1 TIME. I DO NOT EAT McDonald's or drink Monster. EVER NOT ONCE EVER.There is zero chance this came from ANYWHERE BUT THIS COMPANY!I HAD JUST GOTTEN A POP AT KFC AND TOOK IT WITH ME. THIS CUPHOLDER WAS EMPTY.With COVID out there. This is what the this company's employees do and leave inside your vehicle.When I called. Dude argues and says "maybe your friend left it. Don't know what to tell you"No one rides in my truck. Zero.I don't eat McDonald'sI don't drink MonsterI will be calling Ithaca McDonald's to see if they have surveillance lastnight as well as kfc where you got my vehicle to see if anyone gets in and drives it to your business. You charged me 240.00 for a tow. You better hope you towed itI will will contact you again.