Betten Baker Allegan Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rob Dernberger
4 years ago
Very friendly service, amazing sales staff, and a nice lounge if you need/want to wait for your oil change or repair. Today they are servicing my third GM vehicle and treat me in a way that makes me feel special. Betten Baker Allegan has earned my future business.

  Rara w
3 years ago
The service department here is great - friendly and competitive prices. Sales department is wonderful - Trevor is great with remembering preferences from one purchase/lease to the next! J was fun to work with as well. They are all so personable and down to earth. The only downfall was (due to COVID19) they didn't have enough staff to detail the interior of our car before we drove off.

  Jamie Glatz
a year ago
Best place around..Great staff..The new service manager is awesome..So easy to talk to, and will take the time to explain things so you fully understand what's going on with your vehicle..Keep up the great work guys!!

  Sky CladGuru
3 years ago
These guys are GREAT. I wish I'd found this place years ago. Stopped in to test drive a gorgeous used car I'd been looking for online, and theirs was priced better than any comparable in the state. Mitch was really personable; no pressure at all, just really helpful. Was encouraged to spend plenty of time with the car - even take it home. The car was excellent, but I talked myself out of buying another black car. After the way they'd treated me I decided to look at their new inventory online and saw one that I was interested in. Ryan offered a price I couldn't say no to. Darren helped me with an obscure technical question and everybody just made it an excellent car buying experience from start to finish. The whole team was helpful and professional. I'll be back in the future when the need arises. Thanks guys!

  Chad Vklok
4 years ago
Great place, small town feel, friendly staff. Was surprised by their up front and honest trade in amounts, they don t low ball you like other dealerships. Not much need to argue with these guys, they are up front about pricing and don t try to cheat you. Third vehicle my family has bought from them over the years. Michael Geddes did a great job and was easy to deal with..

  Caitlin Dame
5 years ago
The service department was great! Very quick, thorough, and great follow-up! Craig is wonderful to work with and very friendly. He even followed up with me after I accidentally filled out the survey in a negative way. ooops. So sorry! Definitely recommend, and will be back!

  Mellissa Temerowski
5 years ago
The service team here is great, Ally explained the issue with my vehicle clearly, in great detail, and made sure I fully understood the problem and all options available to fix it . Opting to purchase a new vehicle instead of repairing, Jay, the finance manager, broke down the transaction line by line for me so I understood exactly what the costs were.It has been a couple of months since purchasing and I have returned for some oil changes. I always get exceptional service and Jay still greets me by name. This past oil change, they did a phenomenal job on my interior detailing, when I got my car back you couldn't even tell 2 toddlers had taken over the back seat. I would recommend Betten Baker Allegan to all.

  Lark Nieboer
4 years ago
Jamie took the time to work my car in to have my problem diagnosed. They had it diagnosed and fixed within 1 day. I appreciated the care and efficiency and the compassion they took in solving my problem. I appreciate the fact that my problem became important for them and they took care of me. Thank you so much!

  Sarah M
5 years ago
Jason M is consistently friendly and helpful through the many service experiences I've had with him. He takes the time to understand what you need (without making you feel stupid) and address concerns thoroughly and clearly so that you're equipped to make the best decisions. This is why Jason is my go-to guy!

  Betty Dilsworth
2 years ago
I was not happy with the service I had today. Tried to put me with a SUV . I did not know the price of the SUV and year an it had 150,000 miles for a payment of about $240.00 a month. Trying to say I could not get a payment for about $199.00 or $210.00. Must of been because I am a lady now. An did not show price of SUV too.

  mindy middleton
5 years ago
Dave called us out of the clear blue with the vehicle we had been looking for (we saw him once and told him what we were looking for three months prior to his call). He had been looking that whole time! He was fair and honest and great to deal with! Thanks Dave U. for helping me find my car!

  Colleen Daley
5 years ago
Fantastic working with these guys! Dave in Finance was super helpful helping me to look at my options for purchasing a vehicle. Friendly, informative, and trustworthy. Made the experience a lot less intimidating!

  Kathryn Bader
5 years ago
Darren Buursma was very helpful. We worked almost entirely via phone or computer. He showed me all the features of the vehicle before I left the lot and has been helpful with answering any questions I have even after the purchase. Great experience! Very friendly Allegan Baker Team!

  Edward Polasek
5 years ago
The Service dept listened to my explanations of a shake in the steering wheel.It took good diagnostics but issue was addressed and solved .I was happy to have bought my new truck as received a valuable deal in trade from Chisti Foster Sales rep at Betten Baker.

  Harvey
3 years ago
What a great experience I had with Betten Baker.I had found a Silverado on Chevrolet s website and one of the great things about Betten Baker was that they posted actual photos of the vehicle they are selling. A lot of dealers don t take the time and just use generated which is useless in a time of COVID-19 or driving long distance.I inquired about a price on a Silverado via their website and the next day I had a response. Once the correct truck was identified I had an Out The Door price so I knew exactly what I was going to be paying which is great when driving 2.5 hours across the state for a vehicle.When I arrived I was surprised how many trucks they had in stock. Most dealers had their inventory wiped out but they actually had a few good models left not the ones no one wants. The dealer was clean the salesman Jaret had pulled my truck to the front already he was a young guy which would explain his prompt responses via email. People say that these young generations are always on their phone well this is the case where it was definitely a positive. The dealer was extremely clean and everyone was very friendly they were definitely respectful of social distancing practices.The buying process was quick and they even somehow were able to work with my home town credit union which didn t have a branch anywhere near the dealer which was surprising. I had my keys in hand in a short amount of time.I would most definitely do business with them again!

  Justin Russell
5 years ago
I had Darren as my Sales Guy... awesome guy & very knowledgeable. Def knows his stuff! Didn t take much to convince me into going with the Sierra. If you need a car, Darren is your guy!

  Douglas Hunter
6 years ago
While searching online, I found a used vehicle here that interested me. Thanks to their efforts, this was the simplest and easiest time I have ever had buying a vehicle. They went completely out of their way to help me! Absolutely recommended!

  Julie King
5 years ago
Mitch did an awesome job, helped me and my family get into a car that would be family ready for the many adventures we are about to take. Everyone to time to hear our needs and valued what we had to say. Would definitely recommend getting in touch with Mitch though. Down to earth and understanding.

  Dennis LaJoice
5 years ago
I took my Liberty to Betten Baker Allegan for an oil drip after a servicing at another facility. A technician checked and tightened a loose oil filter and added oil to replace what was lost. There was no charge for this and it was taken care of in minutes. Awesome service and awesome salesmanship from Bret Mallory, who went above what was expected to get me in this vehicle.

  Kyle Armitage
5 years ago
Found a promising car that they were selling through cargurus. When I showed up to take a look at it I could not have been happier with the service I received. Mike Geddes was friendly, open to working with me on price, and answered any and all questions I had in regards to the purchase. These folks earn your business. I would recommend Mike to anyone looking for honest business.

  Curtis Lyon
5 years ago
We have purchased all our vehicles and had all our work done on them here for the past 15+ years. It was a five star until now. I had a verbal agreement to buy a used car once it was finished in service. But instead, the general manager, Ryan agreed to sell it to someone else even though he knew a 15 year customer had dibs on it already. Not sure if I like the way this place is going. Trust is very important in the car business. They HAD our trust for a long time... Too bad

  Bryan
5 years ago
This is the second vehicle I have purchased from Brett. Both times they have been easy to work with. I recieved a good price for my trade. I would recommend them. Nice small dealer to work with.

  J Johnson
5 years ago
Mike K and his service team are the best. Personable, honest, and always ready to help. I have been dealing with them for over 20 years. They make it hard to consider going somewhere else.

  Foot Wedge
5 years ago
I was really happy with the service Allie Hodges in the Service Department provided. Even when she didn't have an immediate solution, her friendliness and follow up were truly appreciated. Our family will be back!

  william V
3 years ago
Got me in on a Saturday and did a great job! Heather was very nice and helpful.I'll be going here if I need any work done while I live in Allegan.

  DJ Hager
4 years ago
The service department is top notch and they really do take great care of their customers. It's an all around great dealership that has yet to disappoint me. The sales staff is awesome too, very helpful and not pushy.

  Angelo Darin
6 years ago
The representative was amazing, however management and finance were a joke. I was using my own bank to finance, which I know finance managers do not like because they make no money. The salesman and finance manager came over to my wife and I during the transaction and said they sent the fax of the buyers order to my bank, however they said that it didn t go through l, the finance manager begin trying to get me to finance through him. I called my bank at that moment and they said they received the fax. I know the dealership was lying to me. After the vehicle was purchased my wife and I took the vehicle home. That week the finance manager came a swapped me vehicles so he could drive it back to the dealership to be polysteel. Upon getting the vehicle back there was a rip in the side drivers seat. It took 3 weeks to get the problem resolved and a manager never called me to apologize or explain what happened. It was a horrible experience and I blame management 100%.

  brittany key
6 years ago
We had amazing service from Jason McDaniel!!! He came in on his day off to get us some keys because our one year old decided to lose our only set. If we ever need anything in the future he is the one we will go to! So thank you Jason for taking time out of your day to help us!

  Christi Foster
5 years ago
Christi Foster is what I call a buyers agent she works for the buyer. She came back a few weeks with the price I need for my car and lower the price of the GMC 1500 forest green pickup. Thanks again for your joyful honest professional sales rep. Take Care Melton Powell

  Chelsea Umlor
5 years ago
Dave U is such a pleasure to work with. He made buying a car for the first time so easy. I felt like he really listened to what I needed instead of setting me up with the first car I spotted.