O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Caleb Towerton
2 weeks ago
Normally great people available to help when I need to order parts. Their assistant manager David however is always rude and rather snippy when asking about parts. Manager and other are always great especially Craig who is always helpful. They'd get 5 stars of it wernt for the rudeness I've been in several times now and David is always rude.

  Ais Mayree
2 months ago
Said they would order my part in on the 215 truck did not show up, the guy in front of me also stormed out of there because his part was not ordered either

  Ryan Reitz
a month ago
If they don't have it, they can usually have it that afternoon or the next morning.

  Daniel Hooven (Hooveycraft)
11 months ago
I was trying to find my part on the web. I was having some trouble.My buddy needed to go to Adrian for water softener parts. I went along, and he was nice enough to stop at three of the chain stores. Finally stopped at O'Reilly. They didn't have my parts, but David was helpful enough, but still no parts.

  anne morey
a year ago
On Oct 17 2022 I visited the Adrian Mi location and was blown away by the customer service support I received from Brian!! From start to finish Brian was very knowledgeable, friendly and professional. If I ever need parts for my vehicle again I would definitely return. Thank you so much for an outstanding job!!

  Daniel Hopkins
2 years ago
I was delighted that they were able to quickly get the part I need as the other stores mentioned they normally don't stock them. I was a bit disappointed when I showed up at 9:30 AM, 2 hours after their posted opening time, to find the store completely vacant of employees. Currently waiting in the lot for someone to show as I'm in a real bind without the part...Edit: the person who was supposed to open quit without notice. The new hire and assistant manager were apologetic and helpful. Didn't catch his name, but the new hire was extremely polite and quick to act when he recognized the store had not been opened.

  Yessica Frutos
2 years ago
Dropped of a rotor to be fixed, told it would be ready in 20mins. Went back after 20mins. and we were told it was not ready yet that they would call us when it was ready, waited over 2 hours, no call. Called to check on it, was on hold for about 6 minutes. Called again, finally talked to someone and was told they did not have the tools to fix it. Employee instantly became irritated when I asked why we were told they could fix it if they didn't have the tools to do it and why we were told it would take 20 mins. then waited over 2 hours before finding out they can't even do it . He answered with an attitude and rudely hung up on me while I still had questions. I am not sure how they get trained to treat the customers but this is definetly not the right way, specially knowing that it was a mistake on their part. Not to mention every time we have gone in there the employees are not friendly or welcoming.

  Beth Clark
2 years ago
Paid $70 for a new rotor we received the rotor and the rotor had been put on someone else's car it was all scratched up there was grease and dirt all over it It was clear it was put on someone else's car. Upon getting a new one when we went to exchange it for a new 1 Brooke was very rude Literally laughed at us and says that's not gonna hurt it but you pay for new you want new you don't want knew that has been tampered with. Not only that when she would ask me for a phone number she would cut me off and not listen to what I had to say she was extremely rude and has caused this location loyal customer we will be going elsewhere.

  Larry Stevens
a year ago
I was in for brake parts Thadius was extremely busy there was several customers in line he quickly and accurately ran 2 registers got parts from the back was friendly I can't say enough good things about the young man.

  Jennifer Smith
3 years ago
This is a personal 5 star review for Roscoe. I was in earlier today getting stuff for an oil change. While at the counter, Roscoe grabbed an ad and showed me I could save money without reducing quality of product by switching brands. He saved me over 10 bucks. That was awesome. Thanks Roscoe.

  Robert James
2 years ago
I will never go there to get parts again . it was a great place to go .people knew what they were talking about very helpful .now u can't get the right part .i had to go back three times for a light switch when i got the right one it had a broken cover .i am living with it .today a young man tried to sell me the wrong alt .when i told him it was not the right one he told me it was .i have been working on cars for 30 years .don't need the wrong part or taking many trips back and talking to someone who doesn't know what they r talking about waste of time and money .moving on to another parts store .

  Seth Comar
4 years ago
One of the worst experiences dealing with an auto part supplier. I had to order a caliper through them and after installing the caliper I found out that the threads that the bleeder valve screws into were stripped out. I took it back and the gentleman at the counter did try to help me by trying to find a larger size bleeder valve, but we were unable to find something so he ordered another for me. The next day I went to pick up the caliper they had ordered me on my way home and I was told I can either pay $132 to take it or I had to go remove the defective one first and return it in order to get the new one because that was store policy. So after removing the defective part and returning it I received the new one and went to install it, but couldn't because the bracket wouldn't fit. Once again I took it back and told them the bracket wouldn't fit so the gentleman behind the counter retrieved the one I had returned earlier and removed the bracket from that one and told me that sometimes the manufacturer's make changes, but the brackets and calipers were clearly different and when I went to mount the caliper to the "other" bracket it the bolt holes did not match up. Once again I asked him to verify it was the correct part and sure enough it was not. So I told him that I wanted my original caliper and bracket back and to refund my money. I will no longer shop at an O'Reilly's store.

  Guy Smith
8 months ago
Always my go to for car care!! If they don't have it, they can get it.

  j M
2 years ago
They are awesome here. Don't always have my parts though when I need them. But you can't always get what you want, when you want it.

  Michele Mayer
a year ago
My husbands go to for all of his vehicle needs!Friendly and helpful staff!

  Jake Calkins
a year ago
Awesome place get my parts here all the time not to bad on prices either

  Tristan Hostetler
9 months ago
Manager was able to order a part in for us very quickly

  Rachel Sadowski
2 years ago
Nice store, friendly staff, a lot of parts and if they don't have what you need they'll order it.

  Andrew Ferris
10 months ago
These guys have gotten me out of a few tough situations! They are my first call!

  Michael Tyler
2 years ago
Great place for just about all your automotive needs. And if they don t have it, they ll guide you in the right direction to get what you need.

  Karen Chandler
11 months ago
Great employees, fast service. Dependable parts.

  Jessica
a year ago
My husband sends me here over the other places. I have never had an issue, always friendly and helpful

  Lauren M
a year ago
I went in for a rear windshield washer blade and was helped quickly and professionally. What more can you ask for!

  melissa mckinney
7 years ago
Ordered a part they said 1 wk waited never heard anything so we called n they said nothing was ordered. Wasn't even sure what the part was how it looked ect. so a whole week without a vehicle for nothing. Horrible job!!!

  Edward Jeffery (Bell Ford Lincoln)
8 years ago
The guys at the Adrian store always go above and beyond to help. I have older trucks and they always help when something goes wrong. Would highly recommend. Skip the other stores and see O'reillys 1st

  Randy Burns
2 years ago
They got parts for my 1992 lexus on deck

  Kyle Butler
6 years ago
Great place for auto parts. Knowlageable staff. If they don't have your part in stock they can have it within 48 hours in most case's

  Julia Underwood
a year ago
Very knowledgeable and friendly. Keep up the great work

  Brent Walworth
2 years ago
This is my go to auto parts store. I'm not very mechanical... But these folks are always helpful.

  Fay Snyder
2 years ago
They didn't have what I wanted, the employees were nice, but there is no rating with this so I made it average