Harr Toyota Service & Parts Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steven R
2 months ago
I brought my truck in for the pre paid service. My tires are bald I knew that going in, when I got my truck back the inspection report said my tires were at 8/32 meaning next to new. I wanted to know how my brakes looked but I can t trust anything on the report as the brakes were new according to them. All my fluids were great not 1 thing was needed on my 4yr old truck. Not sure if it was rushed or because it was a prepaid service but they are not only loosing money on services they are also loosing a customer. I wish I hadn t pre paid for the service because I do not feel comfortable bringing my truck in even for just oil changes.

  Alex Nunez
6 months ago
Price is expensive, but it s a dealership. Don t go try to save a penny elsewhere because you won t get the same service or swiftness and kindness like you would here. Love the turn around time and transparency during the service of my vehicle, I will be sticking to Harr going forth. I took in my 2008 tundra and they were the first dealership who got straight to the point and didn t try to tack on any extra stuff just because of milage and age. Got to love that honesty. Thanks guys!!Services: Auto engine diagnostic, Vehicle Inspection

  Benicio Machado Jr
11 months ago
The did a good job . But at the end, they didn't put the trim tools , and they won't replace the ones that broke either.

  Samantha Francois
7 months ago
All service providers were professional and highly communcative, providing timely updates on my vehicle status and progress. Services were complete in a very timely manner, and the waiting area was clean, comfortable and well-stocked. Love that they provide a video of the tech working on my vehicle, and the free Chick-fil-A is just too kind. Will definitely return.Services: Tire rotations, Oil change

  Eric Ewanco
11 months ago
Staff was very friendly and professional, very much enjoyed interacting with them. The dealer offers free breakfast! That had me hooked. They did not pressure me into performing services but did recommend a few. One turned out on closer inspection to have already been recently done, but I appreciated that they gave me "breathing room" on performing them. Overall, I was very favorably impressed.Service: Auto tire replacement

  Pedro Santana jr.
2 years ago
Service member picked up our vehicle right on time after giving us a call to let us know she was on the way. Service on out vehicle was done on a timely manner, the video showing what was done to the vehicle and the recommendations was very helpful. They deliver the car back to us looking much better than when it was pick up. They wash the outside and even the tires, which I really appreciated, especially after all the snow and iceServices: Tires, General repairs & maintenance, Auto engine diagnostic, Oil change

  Paula
6 months ago
The wait for service was very long, but they do offer a Chic-fil-a sandwich s. Also, I called service to ask about my repair and it s been 3 days and the gentleman has not returned my call. I ll have to call again and see if he can be reached.Service: Wheel alignmentService: Wheel alignment

  C. Brown
a month ago
Top notch! Reliable and they car your car done in a reasonable amount of time.

  Alexandra florez
8 months ago
All my cars have been Toyota. I just love everything about it. I know this place already, and let me tell you, that I didn't feel like today: Rod and Olivia did a great job. They took care of me and treat me as a queen, and they not only were fast but received me with a nice smile. Thank you, and I'd love to be attended by them next time!

  Patty Austin
7 months ago
Service reps are attentive and go a step beyond to make sure I am updated on the time frame and keeping me posted. Kind and Considerate. It s a joy to come in and have my car serviced! So pleasant.

  Titus Mwangi
7 months ago
Jhonathon Rivera was amazing and to the point, knew what I needed, worked on making sure I got what I needed and it was a really good experience...The uber ride to and back from home, the breakfast/lunch offer too was awesome.You have a happy client moving forward!Services: Tire rotations, Vehicle Inspection, Air conditioning, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Air conditioning, Auto maintenance, Oil change

  Amy Sacco
5 months ago
Matt was awesome to work with. He got me in a loaner car and kept me informed of what was going on from beginning to end.

  Dennis Coy
10 months ago
The oil change and filter was done in twenty five minutes along with the tire rotation ...excellent jobServices: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Mary Catherine Byszek
10 months ago
Making the appointment for my oil change and for them to check my vehicle for any safety concerns was super easy over the phone. When I arrived, I was a few minutes late due to traffic, but they were still very professional and polite and allowed me to keep my appointment. I interacted with Deborah at customer service Rob, and then Connor, one of the technicians and all three of them were spectacular. Other employees also greeted me in the waiting area and self-service Coffee was great! I have purchased two Toyota RAV4 s from Harr Toyota - both from Nana who is spectacular, but I was blown away to see that the other employees that I interacted with there were also great (Nana is still the best though!) the service center had my vehicle serviced quickly and then I utilized the car wash on site there as well. Great experience!

  BERNARDIS CONSTRUCTION
a year ago
Ask for (Miguel S.), he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they re stuff. I was in and out very quickly but he made sure everything was taking cared of.I ve been going to Harr Toyota for almost a decade and highly recommend not only for shopping for your car but to maintain the service.

  Lynn Burns
7 months ago
Michael in the Service Department was excellent! He explained everything that I had done & needed to have done. He scheduled an appointment to get the items that needed to be taken care of while I was there. Thank You Michael for your insight on my vehicle!Services: Tires, Oil changeServices: Tires, Oil change

  Andrea Quinn
8 months ago
Harr fit me in on a Saturday with a pretty extensive amount of work so that I could drive my car on vacation. Jeff was awesome with the communication throughout the whole process. The Uber rides back to my house was a lifesaver so I didn t have to sit there for hours. They definitely make service a priority at Harr!Services: Auto engine diagnostic, Auto brake repair, Tire rotations, Vehicle Inspection, Brake service & repair, Auto maintenance, Auto brake replacement, Oil changeServices: Auto engine diagnostic, Auto brake repair, Tire rotations, Vehicle Inspection, Brake service & repair, Auto maintenance, Auto brake replacement, Oil change

  Karen Hagel
7 months ago
Harr sold me defective tires. They were bald after 10k miles and 3 month. I went into the service department 5 weeks after initial mount, explained the car hydroplaned frequently and wasn't safe. They gave me a hard time for waiting 5 weeks. 3 months the tires are bald. The service manager lied, said I didn't come into the service department to complain and blamed the wear on me. Harr not willing to accept responsibility put my car on the road compromising safety for their bottom line.

  Heidi Gonzalez
9 months ago
Jeffrey was awesome, explained a plan for rotation and oil changes. Which I was hesitate at first but with his explanation I was able to make my decision and opted in.He was very knowledgeable about all the questions and concerns I had with the vehicle as it is new to me. He s really and asset to your service department and wouldn t hesitate to bring it back and deal with him.

  Yamara Martinez
10 months ago
Jeff was great with communication. Also helping me with the claim and getting my total amount to be paid as low as he can. And I was happy and Satisfied with his service.

  C Campbell
a year ago
Staff were polite but it took follow up calls to try to get updates. They couldn't repair my truck that day (10 days ago now) and I am still waiting to hear if the parts have ever arrived to schedule another appointment. Two follow up emails this week and I am still waiting for feedback ... I'd recommend using them as long as it is nothing urgent. Expedient service does not appear to be a strong suit at this time.Update: I was able to work with the service manager to get the issue resolved and covered under warranty, so I am bumping them up to four stars instead of three. The second visit was five stars but I should have never needed the second visit or had the initial communication problems with the first visit so I am rating them in the middle of the two.

  Sarah Lyon
9 months ago
I didn t have to wait long, and the waiting room was pleasant . there was the option of ordering food from The chicken placefor free. I received excellent instructions for how to remove the roof rack I was having put on. The MechanicWas a very good teacher, patient too.All around good experience.

  Jean R. (JJ)
7 months ago
I had an interesting problem with my car. Miguel and Johnny took care of me and my car and within an hour my problem was fixed. They performed an excellent, fast, and arduous job to ensure my safety.

  Michael Mulryan
5 months ago
Matt, in the Parts Department was very helpful with my order and carefully checked that my parts would fit my Toyota.Matt was knowledgeable and helpful. Thank you

  Michelle Richard
a year ago
I've always had great experience here. Everyone is very friendly, and takes the time to explain everything. I don't get the sense that they're trying to push you to purchase things you don't need either. Love the (Uber) Shuttle Service as well. Makes things very convenient.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Maria Rodriguez
11 months ago
Service appt was1045 am on May 8. Told me 2 to 3 hrs. I went home and returned at 130. The gentleman I was dealing with was not available. No one ever told him I was waiting finally I went back to the desk at 4pm. I never got a text message, phone call nothing. Obviously he forgot about me too. Not a good experience this time. Really not sure if I'm going back.Services: General repairs & maintenance, Wheel alignment, Auto maintenance, Oil change

  Rose Burke
8 months ago
I cannot say enough about ALL the employees of Harr Toyota. The many times I ve had my cars serviced have consistently been a wonderful experience in every way from sales, service and receptionists to the free breakfasts, lunches AND Ubers!!I recommend them to everyone I know with much enthusiasm!Service: Air & cabin filter replacement

  Becky Tyree
a year ago
I love that they send me a video of my truck showing me all the specifications required and what is needed or not needed after inspection. They offer products and tell you why. They are very honest unlike many shops just trying to sell you something. If my vehicle didn t need anything changed they told me and then told me how much longer I had before I needed to change anything. They offer great coupons also!Services: Tire rotations, Wiper blade installation, Auto maintenance, Oil change

  Jamie Brousseau
6 months ago
I leased and then purchased my vehicle from this place. I love Toyota but I have seen this service department take a huge decline. Advisors are rude and don t listen to you as a customer. Multiple bad experiences here. I gave it a year and tried to give them another shot but only cemented the fact I will not return here.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment

  Moises Ramos
8 months ago
Never had the experience of the live camera with the mechanic thing. Blew my mind. Was able to see what he seen and thank god i knew a good amount about mechanical stuff lol. Dope experience. But definitely good job