Palmer Spring Co

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicordo Jarrett
6 months ago
When it comes to extraordinary knowledge and great customer service this is the place to do Buiness. A friend recommended to this place. During the pandemic the world was upside down. These guys kept my equipment running immaculately. The best price and parts and you won t go home broke . They treat you like family base on their core values. Shop always busy the best group of mechanics on the planet.

  Scott Carroll
4 months ago
Great Service!! They had the u bolts I needed in stock. Highly recommended .Thank you!!

  Chas p
4 years ago
These guys are great. John and his dad are awesome. I am a one man plumbing business. Very busy and when the truck down people I can't work. I made an appointment and they had me in and out in less than 3 hours. Front coil spring, shocks and stabilizer link. I highly recommend this company. Thanks again.

  Ki Fi
2 years ago
Waited here to get a front end alignment on my class A motor home. This company seems outstanding. Although my job was probably simple to them the extremely friendly atmosphere and conversation made for a great experience.Thanks again.

  EC CK
2 years ago
Had front end work done on a truck at another shop but they didn't have a large enough alignment rack to finish the job. I brought it Palmer Spring. They got it done and even pointed out the last shop didn't use the correct type of "castle" bolts on the completed work to prevent backoff of the bolts. Palmers replaced them while getting the alignment done. Good Service

  Richard Jean
a year ago
The best and oldest in the business. Had my springs installed in under 3 hrs. Truck rides like brand new.

  Rich L
a year ago
We just had leaf springs done on an f550 . We have used palmer spring for the last 15 years. Every time we have an issue with leafsprings , this is the place to go. They can do just about anything in there facility.

  Jim Martorana
5 years ago
I needed a set of U-bolts for the rear axle of my truck because I was planning on adding lifting blocks. I walked in to palmer spring after going to 3 different stores and finally someone suggested that I look here. It's not the most organized place but most of the best places aren't. The staff was very quick to help and probably the most knowledgeable about the parts they work with. (Unlike just about every employee at the big name parts stores). They didn't have what I needed in stock. So they made a set of 4 U-bolts to the exact size I needed. High quality material and extremely accurate fit specifications. I will go here for all my suspension needs.

  Kevin Mcmaster
4 years ago
I am a small seasonal business owner I sent a truck there after a conversation with John . He stated the work to the truck would be about $2000-2500 tops , he sends me a written estimate with truck completely apart for $4329..00. He said the extra was $250 in parts for the emergency brake that would have had to been put back together with the rear end being replaced ..... None of the math makes sense he charged me labor of $1920 (this was suppose to be total for job) .... He bought a used rear axle and then charged me to rebuild the complete axle .... I wouldn't recommend this shop to anyone !!!!!

  Jason Anderson
5 years ago
Needed new rear leaf shackles installed. I mistakenly went to Pep Boys first and after 2 1/2 days they told me they could not get the bolts off. I called Palmer Spring and had an appointment the next morning. They were fast, friendly and got the job done in about 2 hrs! Sweet! These guys know what they're doing! A++

  Jamie
5 years ago
I made an appointment a week in advance because they were busy. I explained that I had a big trip coming and needed the truck back. I dropped it off Monday morning and called every day after that until Friday came and I finally went and got my truck. It was sitting in the same spot I parked it for them covered in dust. When I asked for my keys back and explained why, no one even cared. They just handed me my keys back.... after making me stand around for 20 minutes. So I went to Duff spring and got my truck back the same day. The work performed wasn t great but at least they did it and got me back on the road.

  Arlo Guthrie
6 years ago
Buses are not easy to work on so when our emergency brake failed, we went to Palmer Spring Company. These guys are terrific and know what they're doing. I don't write many reviews for stuff like this, but these guys deserve a shout out to anyone looking to get the job done right... Thank you for the pizza too!

  Danny Schissler
6 years ago
Had the leaf springs replaced on my 2001 Cherokee. Springs are built and installed on-site. Friendly, trustworthy owners, quick work and a reasonable price. Wouldn't hesitate to give them my business again.

  Stephanie Defabritiis
6 years ago
Unfortunately I did not have the same experience with Palmer Spring's as everyone else who has left reviews. I work for a company that relies on transporting product, we dropped one of our main vehicles off to Palmer Spring on Monday and was told that they could do what we needed to be done and that they would look at it and call us by 9. 9 am came and went no call.....we called the next day and was told the same story....we called Wednesday and received the same information we have been so busy, we havent looked at it yet due to how busy we are etc etc. Was then told AGAIN that they would take a look at it and call us by that afternoon (only because my manager had called that last time). NO CALL BACK like was promised. Thursday no call....I then called at 830 this morning (Friday) asked for an update was told they would call me by 10 am with an update....you guessed it no call back. I called back at 4:30 and got someone on the phone that joked that "its been one of those days"...great can i please have an update on my truck. I was then transferred to Joe, who gave me yet again another run around about how busy the shop was. I asked him if he thought that this run around for a week was good customer service. He replied with "well when you are so busy your customer service suffers"...My company is also a customer service type of business and NEVER would we ever no matter how busy let an issue go this far and still have no answers for our customers. I then asked him for better communication and said that is all we ask for. I was then told "yeah we can surely do that".....right. Talk is cheap and my truck is still not up and running or even attended to. DO NOT USE THIS COMPANY.It states on their website and I quote "We are a full service parts and service company specializing in suspension, air & hyd brakes, steering and driveline. Our goal is to support you as quickly as possible with parts and or service. We can arrange a meeting with one of our outside salesman, or bring your vehicle in so we can assess your needs and help you plan and implement the best strategy for parts or repairs. You can count on us for all your car, truck and trailer needs. We have been in business for 164 years and have a dedicated and experienced team of parts and repair experts.".....please believe that this is all smoke and mirrors and that is not what they provide.

  justin overlie
4 months ago
Great mom and pop mechanic shop

  Al Canty
4 years ago
Need an airbag for my trailer. They recognized the urgency of my situation and had me fixed in an hour! Fair and honest Big up John and Palmer Spring Crew!!!

  killerwolf YT
7 months ago
Extremely nice people. Quality work

  Carlos charly Virissimo
a year ago
Ok the place isn't clean but you go upstairs and all you see books books and books, you ask for any part and they find it that's Y are so many books

  Celso Lopez
a month ago
Good customer service

  Steven Tedesco
a year ago
The nicest guys could have not been more helpful would recommend them anyway thank for you help Lynn and Steve tedesco

  Nick Lang
4 years ago
Quick and easy to talk to was able to get new springs same day where everyone else was 2-3 weeks

  Russ Grant
2 years ago
These guys are the most knowledgeable and helpful heavy truck shop in New England

  Sattiservices Sattiservices Ydlimo Sattiservices
7 months ago
Nice work on timing friendly people

  James
5 years ago
These people are the best in their field! Family owned and ran. Simply awesome!

  Bill Forsyth
5 years ago
Always willing to help with my issues of my 53 olds.

  George Lavertue
6 years ago
Great staff quick and courteous service

  Elias Alvarado
5 years ago
They take too long to assist you

  Catarino Mendez
3 years ago
Really nice peopleAnd work

  Nicholas G
6 years ago
Avoid this Palmer Spring, they it's to expensive...

  Dana Brickett
a year ago
No one better.