Ken's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  C Strin
2 months ago
Look no further! Good, talented people here; knowledgeable and friendly. It's a nice shop with a convenient location. These guys will go the extra mile to take of you. A very transparent process, reasonable pricing, and experienced mechanics makes this a trustworthy shop that I can confidently recommend to you.

  Thirza Lareau
8 months ago
Ken's Automotive is AMAZING! I have been bringing my car here for over a year and am always so impressed with their automotive care and customer service. Today I was able to get in for an urgent car repair AND they were able to drive me to and from work! My car was fixed and driving perfectly by my lunch break. Thank you to the entire team at Ken's Automotive. I am so grateful for their help with my car.

  Anthony Jarvis
3 years ago
5 stars for the 3 people whom we spoke with including the mechanic. They genuinely seemed like they cared. Balise couldn't seem to find the problem. Charged 96.00 for appx. 1.5 hours of diagnostics. Acceptable. They believe they found the problem. Set date for next week to fix the problem as they were closing up. Will edit this review when they finish the job. We may be switching mechanics soon....all of our cars..

  Anthony Mazza
4 years ago
Ken's Is The Best Mechanic Shop I've Ever Been To! The Owner Ken Himself Is Always There And Greets His Customers By Names..He Will Not Fix A Issue Unless It Needs To Be Done Then And There..When I First Went To Ken's Honda Had Told Me I Needed Brand A New Brake Set Up On Both Sides And It Would Be Around $900 I Didnt Belive It So I Went To Ken's And He Said Let Me See What's Going On..30 Mins Later They Said Ok $45 I Said Huh? Yes All You Needed Was For The Brakes To Be Cleaned And Adjusted! Another Time To Prove His Honesty Was When I Told Him My Front CV Joint Was Going And For Him To Replace It During My Oil Change.I Recieved A Call 30 Mintues Later And Was Told Cars All Done And Your CV Joint Is Fine.Anyone Else Would Of Did The CV Joint And Charged You A Arm And Leg! Also Ken's Employee That Takes Appointments Is Awesome!So If You Are Thinking About Going To Kens.Ethir Give Them A Call And Ask For Lindsey And Tell Her Anthony Mazza Sent You Or Stop in And Do The Same!

  Arhenis Roque
a year ago
Ken was super knowledgeable and very honest. Saved me some money and got the job done. They take pride in their craft and I will definitely use their services again. Great fair pricing and timing. Very clean establishment. I'm glad he worked on my Z and I will be a returning customer. I'd recommend to anyone with any vehicle.

  Tiagospcbuild & Mining LLC
a year ago
I have been coming to Kens Automotive for a couple years now, they have done work on my Ford Mustang and also my Jeep Wrangler. There work is always amazing and they are always available to help with any questions I might have, or wanting an estimate for a certain repair. I have also recommended them to family and friends. Great place with very affordable prices. Can t recommend them enough. Thank you!!

  Cheryl S
a year ago
Great place to bring your vehicle for any serious problems. This is a family run business. The owner and his wife are always there to make sure your needs are met. The technicians will do everything possible to find and fix any problem you have. Much better experience than waiting at a dealership.

  Vincent DeSantis
a year ago
Ken and his team are extremely professional and honest. I trust them with anything related to my car knowing they have the customers' interest in heart. I would strongly recommend Kens automotive to anyone looking to get work done to their vehicle.

  Lisa Beaver
4 years ago
It's refreshing to find an honest mechanic who you can trust. Their prices are very reasonable and they make recommendations without "selling" their work to you. They also recommend a timeline to fix things that aren't considered safety issue when finances are a little tight. Wish I found this place years sooner but glad a coworker recommended them! I now recommend Ken's to anyone looking for a great mechanic!

  Kristina Beauregard
8 months ago
Impeccable service, knowledgeable, trustworthy and friendly staff! Ken's has worked on my vehicle a few times now and will be my forever mechanic!

  Robert Small
5 years ago
I worked with Ken on an inspection for a used truck I wanted to buy, and he was great. Not only did he do a thorough inspection and explain everything to me, he reviewed the inspection of another truck that I had inspected at a different repair shop and gave me his recommendation on which was the better truck. Plus, he did the inspection in less than 24 hours notice, commenting that he appreciates that folks typically need to get inspections done quickly. I highly recommend Ken's shop, and would definitely have them service my vehicles.

  A
2 years ago
Been to Ken's Automotive a couple of time before this last time.. They are always very polite and professional. This most recent time. They were a big help and got me in and out really quick. They really went above and beyond I greatly appreciate it.. Being a women its wonderful to know there are really trustworthy mechanics out there.Thank you so very much..

  Michael Manning
2 years ago
They said that they knew how to work on Ford's, front to back and top to bottom. In my experience, they were spot on. They communicated well. They were well-organized. Most importantly, my truck runs like new again. I highly recommend them.

  OMD Hilt
6 years ago
This place is a huge ripoff! I took my husband's car here and was told it would cost over $2000.00 to fix the car. The biggest disappointment is that we were told the water pump needed to be replaced, and that the coolant was completely empty. When my husband sent me the itemized list of things to be done there was hundreds of dollars in "diagnostic fees." I was furious and called my favorite auto mechanic on Center Street in Ludlow.. hint..it ends in faze... they looked at the car, fixed the ball joint, and we were told that the water pump was fine! I love them, they are always honest, and are never looking to rip anyone off!It's now been over six months and the water pump is still running great, and the car has not overheated or had any issues. I am shocked that we were lied to by the mechanic and that Ken backed him up. The best part is that the car had been looked at a few months prior to this and was only recommended about $450.00 in work. When I asked how this could change so suddenly they said the car hadn't been in there in almost a year, but they didn't realize they were looking at my car and not his! SHADY! Also, on a funny side note, I had an oil change on my SUV and the sticker stated I needed to come back at 80,000 miles. My car has 31,000 miles and I just recently had an oil change. The mechanic who did my oil change was pretty amused.

  Ryan Weidner
7 months ago
Great shop. Ken went out of his way to get me back on the road. Awesome service.

  Anthony Mazza
a year ago
Best Place To Get Your Car Fixed!! I've Been A Loyal Customer For 10 Years! Ken The Owner Is Such A Great Guy! Always Honest!!

  David Reiman
8 years ago
Recently I was passing through Springfield when my car began overheating. I was not familiar with the area and found Ken based on his awesome google reviews. I am very lucky to have found this shop. Ken was able to look at my car really quickly and helped out with everything I needed to make a terrible inconvenience much better. ( He even let us wait inside his shop with my 95 lbs dog) Not to mention offering to store my car inside because I had a kayak on the roof, which gave me peace of mind. Ken's staff was helpful and courteous, giving me complementary shuttle service and assisting me in finding my way home to Albany NY.As for the work Ken's provided prompt quality service, replacing the water pump and timing belt on my car at a very reasonable price. If you live in the area make Ken's Automotive your shop. If you are passing through and need prompt, reliable, and reasonably priced work do yourself a favor and take your car to Ken's Automotive Repair.

  Armen Dallakian
8 years ago
I was looking for a reliable tire installer in Wilbraham, MA area and stopped by Ken's shop. I was pleasantly surprised with a very professional and friendly service as well as very reasonable rate, speed, and attention to detail. Ken and the techs addressed every concern I had. I highly recommend this shop for any auto repair.

  g hammond
6 years ago
Expecting I needed a couple of new tires. Ken evaluted my current tires and said they just needed to be sealed around the rims. Was nice to find someone for my tire needs that's not trying to rip you off. That's the right way to build a business. He definitely earned my business.

  Robert B
10 years ago
The service is fast and reliable and the staff is extremely friendly and helpful. They are very honest and do a great job updating you on your car's status. I would highly recommend bringing your car to Ken's.

  Shannon M.
5 months ago
I'll only bring my car here from now on! So grateful I found them!

  Caren Ferris
9 years ago
ken is an awesome mechanic. he is committed to his business and therefore committed to his customers. i had a difficult job, and ken stood by his work, doing multiple repairs after the initial repair was complete - he is a very nice man working very hard to build a solid business. i recommend him without reservation

  Cheryl Couture
5 years ago
I always go to Ken's for my routine oil change and a year and half ago it was suggested I replace my timing belt as maintenance.Ken's auto completed the job and just recently my engine began making a horrendous sound. It turned out my tensioner had failed.I called and spoke to Mike who was extremely helpful. The parts that Ken used were under warranty and they replaced my entire timing kit with no questions asked.Thank you so much everyone for your honest workCheryl C (Honda Crosstour)

  Jaylee1608
3 years ago
I've brought everything from a VW Jetta to First Gen Dodge Trucks to Ken's over years. Linds at the front desk is a pleasure to speak with and Justin has always done excellent work on my vehicles.

  SACOFLBC
a year ago
Attention to detail. Friendly, personable, knowledgeable and do what they say. Only third time I have used them but will never go back to Balise Ford.Service: Steering & suspension repairService: Steering & suspension repair

  Natalie Shaw
5 years ago
Exceptional service. Always crystal clear on what's going on with my vehicle and any associated charges. Comfortable waiting area.

  Debra Jarvis
3 years ago
I had no personal preference as far as a mechanic until I went to Ken's Automotive and I am a very satisfied customer as Mike took great care in repairing my car and the price was fantastic. Thank you and yes I highly recommend them .

  Mike Kaplan
6 years ago
Ken is very professional and 100% honest with you. Ken has been my mechanic for about 15 years and is now my whole family's go to mechanic for anything.. Great guy and very reasonable prices

  Jonathan Niccum
4 years ago
Very friendly customer service tempered by sloppy workmanship. Unfortunately, four oils changes here has resulted in an oil leak most likely caused by over tightening the drain plug. Leak will be fixed, however not here.Response: Thank you for your reply, Ken. Oil pan and drain plug does need attention. Regardless, your shop sent the car out the door leaking oil (when it arrived with no leak.) I repaired the leak, albeit on a short term basis, in under ten minutes for less than $20. There are a myriad of ways to apply a stop gap until the pan could be changed. Your team could only offer a $250 -/+ delayed solution to a new problem.

  Nick
5 years ago
I have been going to Kens for about 5 years now with three models of vehicles. Chevy, Mitsubishi and now Chrysler. Ken knows his stuff. He has always been honest and gets the job done 110%.