Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DAVE BARDON
3 months ago
Great service! Specifically, a huge shout out and thank you to Fjori. He has and continues to show outstanding customer service. He's helped me with several things in the past, most recently a new battery and alternator. He puts the customer first and it shows. Because of that I will continue to make AAA in town my go-to. He recognizes its not always about the sale, rather about the customer. Sales will follow if the customers feel heard and supported.Keep doing what you're doing Fjori, it's noticed and appreciated!!! Thank you.

  Thomas Gamache
5 months ago
I always come here for any parts I need. The staff is incredibly friendly and knowledgeable. They also offer some great services such as an engine light check and wiper install. Out of all the places in the area, this is easily my favorite!

  Lucas Abd�o
5 months ago
I recently purchased brake rotors for my Toyota Corolla from Advance Auto Parts, and unfortunately, my experience was far from satisfactory. Despite clearly communicating the importance of the correct part due to my car having two different sizes for brake rotors, I was sold the wrong ones.This oversight has not only inconvenienced me but also resulted in additional time and effort spent rectifying the mistake. The lack of attention to detail and failure to ensure the accuracy of the part compatibility is disappointing, to say the least.I hope this feedback prompts improvements in customer service and ensures that others don t face similar issues in the future.

  Nicholas
4 months ago
The best automotive experiences happen here at this Advanced Auto Parts in Whitinsville. They have kind, respectful, knowledgeable, helpful and hard working associates over here. I would like to give a shout-out to Fjori and Adam for their outstanding customer service, automotive suggestions, vehicle diagnostics help and other physical help on my vehicle. These two guys deserve five stars and the company they work for! Thank you!

  Emma
4 months ago
Cannot sing enough praise for this place! Everyone is so helpful and knowledgeable. A special shout out to Fjori!! He went the extra mile and was able to pop off the headlight cap thing so I could replace the dead bulb. I have been trying to get that thing off for WEEKS now.

  Jay Johnson
8 months ago
These guys have helped me out of so many jams with my motorcycle. They'll literally lend you so many things to help you and everybody there is so cool. Here's the picture of the bike we're working on I got to stuff some wires but we're close!

  Ted Hudson
3 months ago
I needed a new RV battery and wasn't sure exactly what to get. Jori helped me select one a deep cycle battery and made the whole process simple and quick.

  Ginger Senecal
7 months ago
Lady who helped my husband had no clue about the difference between metric and US measurements. They are usually on par with their help and information, however, this person who helped my husband wasn't up to hearing what he had to say when he was explaining the difference. Overall though, they usually are a good place to shop.

  Jared Wheelock
7 months ago
Friendly staff, and they do the best they can to assist. Providing a four star only because it took over 15min to ring me out as they couldn t find the part number to use to complete the transaction and even said they may not be able to sell it to me if they can t find the sku to use. Luckily they did finally find it.

  Benjamin Mendoza
7 months ago
Went in to get a new battery. Was told $189 without the core changed taken out. I then went back in 7 minutes later talked to another gentlemen and the price changed to $201. Not sure what is going on here but this is absurd

  Tom C
a year ago
Was not too impressed that apart that was supposed to take 3 days to come in took over 6 days. Then Within that time frame waiting for the part I found the part somewhere else purchased it then my part came in return my part only to find out that I had to pay the shipping charges on the part and that does not get reimbursed even though the part came in late. The people at the counter or somewhat helpful except I could not get refund my shipping charges they're telling me I have to call the corporate office. Had I known the part was going to take almost a week to come in and I was going to get charged shipping charges I would have purchased it elsewhere for a fraction of the cost!

  AnnaMarie
a year ago
Nicole went out of her way to assist me on getting the correct product.

  Scott P
9 months ago
Henry was excellent in diagnosing battery issue before closing and installed new battery in a few minutes. Really appreciate the great service!

  Sarah Hanna
11 months ago
I came in very very early one morning after a mechanic gave me a broken headlight from my car. The employee was super kind, found a replacement light for me quickly, and helped me get on my way with ease!

  Homer Rajotte
a year ago
Love this place! Accurate inventory online. I recently needed new wipers. I knew both wipers are 28", but I did not know that the drivers side and passenger side had different part numbers. (Thank you, Ford.) Luckily, the counter guy knew and looked it up. He even put the new ones on for me. Advance is always my first choice!

  Hayley Kelly
a year ago
This is the go to place if you have ANY car issues or questions on certain parts or anything!!!! The employees are amazing, extremely friendly, VERY intelligent, outgoing, and very welcoming. I highly recommend this place.

  Marlana Stone
5 years ago
My friend's battery died the other at her house and I picked her up and brought her to Advanced Auto Parts to get a new battery, we talked to a super nice guy in the back (I forget his name unfortunately) and after he helped my friend get her new battery I asked if there was anyway someone could possibly come and put it in for her since she lived 2 min from there and lives alone. Nate at the counter said he would and followed us back to her house and installed the battery. They helped her out BIG time and were super nice..it was above and beyond. Thank you guys so much!!!

  Melissa Evans
4 years ago
Usually I have wonderful experience here but today no one waited on me, and there was no one else in the store so it s not like it was packed. Three people walked by be said hi and that s it! No one asked if I needed help as I stood at the register waiting and waiting to be waited on. I took my business to CAP instead. They at least waited on me.

  Maia Aniceto
2 years ago
Matt gave amazing advice on what I needed to do to weld my car! He knew so much and was friendly and great with advice. Best customer service.

  Lynne Randolph
9 years ago
What great service! A friend recommended Advanced Auto Parts to me when the battery of my car went dead. I was so impressed with how helpful the technician was. I will definitely go there again when I need something for my car. And I absolutely recommend them to others!

  DP
5 years ago
Helpful service every time. They will come right out to your vehicle and try to figure out what you need. Easy, quick service. Clean store that has most things you need, if they don't have it at their store they will find it for you.

  Robbie Robinson
2 years ago
The guys (and girls) here do a good job. They are always polite, courteous, and helpful. I ve never walked away disappointed or unsatisfied.

  Wayne Dion
4 years ago
I won't go back there if "Rich" is working. Condescending and rude made me feel angry. Its too bad it's a nice store and has what I need for my 3 vehicles. I'll go somewhere else. Call ahead and asked if "Rich" is working.If he is wait until his shift is done.

  James DeWolfe
6 months ago
Great service and quality part.

  John Montalbano
6 years ago
I go down t have my charging system checked. They offer a free check. Waited in line 20 mins for a clerk to freeup. Walk up to the counter and ask for a check. There are now 4 pople behind me waiting in line. Kid days no problem. Just then a guy walks in and ask for a battery check. This kid drops everything to check the battery. Never mind he is already working with me and this other guy just jumped 4 other people in line. I let the kid know how displeased I was with the service. His manager comes over and tells me the customers in the building are more important than me because I was waiting by my car for his employee to finish with a customer who just walked in. They lost out on the sale of a battery, plugs, plug wires, pcv valve, air filter. I figure that's about $300. F.U. I'll take my business elsewhere. I will tell people how bad the service is in the Whitinsville store

  Paul Hutchinson
3 months ago
Good location of this national chain

  dandy2020
5 years ago
Ordered part online. Was told they couldn't find it when i showed up. I guess they don't check their inventory to verify if they have part in stock. That way they could give you a call to save you the trip. ....... That didn't happen. :(

  Ray Garceau
6 years ago
Advance auto customer service is great.very helpful with lost receipt warranty returns. Much better than use to be. Would give it 5 stars if stores could do the same

  Jamie Caswell
7 years ago
I was there 7/21 getting a u joint, the district manager waited on us an was a great help an friendly, all the guys there are geeat also... I go there all the time for jeep parts an the managers an the guys that work there are friendly an very helpful they take the time to look up parts you need, a very clean store compared to others... I recomend this store to everyone... 5 stars an thank you

  Andrew Vanbarner
a year ago
They have auto parts! My car goes through a lot of oil, which they keep in stock.