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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
matt miller
2 months ago
Purchased a 2009 Subaru Outback from 777 auto in the fall of 2023. Great condition and low mileage for a 2009. All around great experience. Easy to communicate with and open to negotiating price/ work to be done on the vehicle. Small down payment allowed me to hold the vehicle while making a final decision. If you are looking for low mileage used cars take a look at 777 Auto, they have some gems.
Angie Murray
2 months ago
Shane and Chris were awesome. I was able to purchase the car I really wanted. They are both professional and very kind. I recommend 777 Auto to all who are looking for a fair and honest experience.
Brian Campbell
2 months ago
It was a pleasure to purchase my new car here. No pressure, no back and forth with "managers" Just a pleasant experience. Second time using 777 and I'm sure I'll be back.
Gregg
7 months ago
Excellent experience with 777! We have been in the market for a car for my son for a while and made several trips to 777 before we finally made a purchase. We appreciated their no-pressure sales approach during the car shopping process. Once we did decide on a vehicle the purchasing process went nice and smooth. Upon inspection, it was discovered that a couple of repairs needed to be made. That was unexpected, but the way Shane handled the situation surpassed my expectations. The repair work was done in less than 24 hours. In addition to what was needed for inspection, Shane went above and beyond to make an additional repair that was discovered when they were working on the vehicle. I would absolutely purchase from 777 again.
Bree
7 months ago
I m glad I never read the reviews before going to 777 auto in person because if I had, I wouldn t have gotten my beautiful 2013 Chevy Cruze with only 48k miles! Contrary to the other reviews, the customer service I experienced was excellent & Shane is great! I brought my boyfriend with me as he knows the ins & outs of mechanics and he found only 3 minor issues needing attention. They included a replacement valve cover gasket, a cosmetic black triangle piece (located between the drivers side window and hood) needed to be clipped back on, & the drivers side overhead mirror flap had a broken peg on one side. Shane had the issues fixed by the following day, which was a day earlier than my scheduled pick up & even replaced the serpentine belt although we had never discussed it! I told him to not worry about fixing the overhead driver s mirror flap, as I had plans to replace it with a light up vanity light up mirror anyways. When buying USED cars, there s going to be some dings, dents or minor repairs needed. Nothing is perfect especially on a used car lot! I never once felt like I was being pressured to buy or taken advantage of. Shane was polite, respectful, professional and attentive during all encounters including phone calls. If there are any issues to arise, I will come back & update.. fingers crossed!
Marinko Radakovic
6 years ago
If you look for reasonable price it is place to buy car. BEFORE you come to those place do you home work and if you have some knowledge about cars you will find the cars price was right. The partners work's diligent hours to make people happys it is impossible..if you work with them nice i bet u that we will help you anything to sussed...
Victor Oliveira
8 months ago
Shane thank you so much for being so patient and cool with my brother and i for holding a vehicle for that long as we resolved insurance pay out with the bank. It s too bad it didn t work out since we couldn t afford to pay out of pocket for that rare gem on your lot! Even though it didn t work out in the end, you were very understandable. We also understand that there was no more room for reduction of price. There are some sweet cars on the lot, we ll be back and we ll send others your way too. All the best, Victor and Kayo
Corey Martin
8 months ago
dont even bother with this place - a few months ago i bought a used Audi A3, loved the car so much and was informed everything was good by the dealer. about a week after warranty was up i started it up and it sounded terrible. eventually didn't even start, so i towed it in and after another few weeks and 3 different mechanics, i was just informed that the timing chain had been replaced before and that several codes were cleared before selling. the engine is going to need to be completely replaced and this dealership knew from the start. don't waste your time on small dealerships especially not this one. screw this place!
terry excellent
8 months ago
I do not do reviews but I m deciding to go out of my way to do one because of my experience. They will try to invalidate what i say to save face (very juvenile). But i bought my car in Jan 2023. It checked out! Solid deal for the price & milage. I Did my due diligence & it checked out well from the outside. I immediately did not pass my inspection, which changed my whole outlook on them. I had to bring it back, they blamed it on nonsense but didn t just take any accountability of not doing THEIR due diligence. My car then had a bad belt, worn out brakes, rotor issues, needed a valve replacement & sensor replacements all within a couple weeks of having the car. I was within the lemon law period so they had to repair all of those issues as well as fix the sensor codes that they hid. They used the same tactics they do to others by trying to blame me for my issues, luckily I was educated on the law. Accountability is something they re allergic to. I strongly advise getting a warranty from them because they will try to use those exact tactics for about everything. I am now 9 months removed, I tried to move on & forget about these guys & just appreciate having a car. But I m now having to deal with another issue caused from their negligence. My rotors are bent due to bad install . Those were the mechanics words. I don t do these reviews but please be aware of these guys, make sure you have a car expert with you & do not take any of their words with merit. Used car salesman stereotype to a tee. Just do your own due diligence & hope you don t have issues like I did. I tried to give them a chance & do what s right by contacting them recently but of course, they do not move off of values & integrity. My partner is a attorney & she was very upset that i didn t do more legally. I ll just eat my L & move on. But pease GO WITH A MECHANIC, DO NOT TAKE THEIR WORDS WITH ANY VALUE. You might be able to find a good car for a solid price, maybe. That s the nicest thing i can say. I hope they try to invalidate me because I got the paper trail lol.
Gail Corey
8 months ago
Mom here of a 17 year old who spent his hard earned money here. Have to address the lies in their response."We were actively trying to resolve this matter with the customer when this review was posted. This customer drove the vehicle approximately 850 miles over their warranty and stated they kept driving after hearing a strange noise. This vehicle passed MA inspection AFTER SALE on 06/07/2023. Clearly no codes present at that time. This vehicle probably suffered from neglect/abuse."Actively trying to resolve was just giving us a name of a garage. Nothing more. My son purchased the car in May and it was undrivable in June, regardless of miles or warranty, they buy junk and flip it. There were codes in the system a small time place like them couldn't hide and the engine had already been repaired come to find out. Given the tone of all of their responses, why would you want to buy from them? They obviously don't stand behind their cars. Stay clear from the Shady Salesman who's name starts with 'S'.Those who have a bad experience, do yourself a favor and file a complaint with the MA Attorney General. This place should not be in business. Awaiting another rude response. Shows their professionalism.
Caroline Robinson
10 months ago
If you are looking for a wonderful used car buying experience, look no further! I recently purchased a used car from Shane and could not have been happier with my experience at 777 Auto. My car was priced very fairly and the overall experience was a pleasure. I HIGHLY recommend purchasing a car from 777 Auto- especially if you're looking for a fair price and a low pressure buying experience.
Michael Wallman
10 months ago
Just bought a 2009 VW GTI from them. Very friendly sales staff. Didn't put any pressure on me to buy. Helped me with all the necessary paperwork to register the car. And the car passed inspection with no issue. Very happy with my car.
Michael Higgins
4 months ago
Honest, great cars and prices, excellent customer service, Shane. 3rd car I have gotten there. Michael
Patricia Sidahmed
2 years ago
My son has been looking for a used car everywhere since the end of October. He found a car at 777. We went to look at the car and he loved it. We took it for a ride and asked if we could take it to our mechanic the next day. We arrived the next day, took the car to our mechanic. He found minor issues. One was a wear and tear item. Didn't need to be address for 10,000/15,000 minimum. Returned to 777. All issues corrected. I wanted to get the item fixed before purchasing the car. My mechanic was booking 2-3 weeks out. 777 got a price for us which was the same as our mechanic. Our mechanic was very impressed. Their mechanic did the work. It was going to take an extra few days. I told them I would love to have the car ready for my son's birthday. They worked extremely hard to get it done. They did it!!! We picked up the car two days before his birthday. I would recommend this company to anyone. We were treated with the utmost respect. Thank you for your service!
Christina Payne
a year ago
I had a great experience shopping and buying a car here. Chris worked with me in the initial shopping phase and was fantastic. Shane was super flexible and helpful during the purchasing process. This was my first car, and they couldn't have made it easier!
Jillian Robertson
a year ago
Sold us a car with low miles at a fair price. Brought it to our trusted mechanic and it was in excellent condition, with a fresh oil change, and brand new brake pads. I would buy from them again.
Jonathan Field
a year ago
We shopped over 30 used car dealers looking for a car for our son. The used car market is a mess right now but 777 motors has a great selection of quality cars at excellent prices! Shane worked with us to get us in the right car at the right price and follow through with making the experience smooth.
K Connors
a year ago
Got my son a car there 3 years ago and it recently got totaled. We looked everywhere, but the terrible customer service and outrageous prices were no fun. Went back to 777, found a good car at a good price (05 VW Passat) and had nothing but a great experience, and we will definitely be back; we have 7 kids. ;-)
Brandon Fernandez
2 years ago
Hate to say it but all the reviews are true, I took a four hour train ride from New York to come see a Volvo S60 t5 2006, The way the car was advertised on Carfax versus how the car looked in real life are two totally different vehicles. The driver seat was ripped up rear passenger tail light was smashed both mirrors were chipped messed up headlights And the list goes on. I will say there was no mechanical issues with the car and it ran great Let me stress the car ran and drove great and I was pretty sure it would get me home to New York however the asking price was way too high for the condition of the car. In summary I wouldn t go to this dealership unless I was absolutely positive I wanted the car and I had a thorough inspection on it prior to coming
Kyle Martin
8 months ago
Purchased a used vehicle with 57,000 miles on it in May '23. The engine blew up in Jun '23. Undrivable 3,277 miles later.They have 12 (about to be 13) complaints on MA Attorney Generals website. Buyer beware!
Pauline Sergi
a year ago
Just bought car from them, took to mechanic to check it out when car failed inspection because wipers were falling apart. Found out muffler needed to be clamp, steering linkage needs to be replaced. They patch up muffler, within 2 weeks muffler needed to be fixed. Now I am unable to steer my car. Don't buy their cars
Leo Venuti
3 years ago
Stay far away! wanted to buy a vehicle for $7100.00. I filled out the finance app online. They get back to me stating I needed $2,000.00 down payment plus my trade (my trade is valued at $2800.00). My credit is in good standing. Furthermore, not only did they want the down payment and trade, they were still going to finance the original $7100. So, I wonder, where was the total of 4800 going to?? (trade/down payment). In other words, I have to put down 65% on the car?? You're out of your mind. Keep in mind. I just bought my spouse a new car with no down payment 6 months ago at a reputable dealer.
Bryan Finley
a year ago
I purchased a2007 Cadillac STS4 with 83 thousand miles on it . I took it to my mechanicand he found a couple of struts were leaking and the breake lines were rusting . I contacted the dealer and the said they do not do service but they have a place they bring it . Well they went beyond service they also put new breaks they said was going to need to be done in a couple of months changed the oil . They couldn t do more to make be a happy buyer.. I see a few upset coustumers that complaining they got rip off well I don t know what they are talking about good people,easy to deal with and yes I would buy another car from them if I ever need one.
Joseph Macomber
7 months ago
Extremely friendly they work with you even with a low expectation of gettin a loan they reached out and got me a loan and not as high of an intrest rate as i thought i was extremly pleased just got a 13 tahoe and its low miles and great ride this is the place to go dont waste time anywhere else i belive the guys name was sean and ge was great very straight forward and did good by me hughly recomend this dealership thanks to the guys here.
Gabriella Hanley
3 years ago
Literally the most unaccommodating dealership I have ever in my entire life seen. The owner claimed he was not the owner then later on he was. Owner driving around a car I purchased but refused to deliver on time. Cancelled multiple appointments because the employees were joyriding and couldn t manage to have the car there for me to purchase. Finally purchased, waited 4 days and they still haven t even contacted my insurance company to register. They can t deliver the car to my home 10 miles away but in a pandemic they all are picking their kids and families up in a car I purchased. Fraud central, stay away.Part two- in response to his response. We did in fact show up, The first time he claimed I got the appointment time wrong (I made it an hour before I came) and the second no show the owner stated his wife was sick and needed to change the appointment time AFTER WE ARRIVED and the car wasn t present.After pickup, the owner has taken to harassing us as he claimed we owe him $500 as he screwed up the paperwork. The car was delivered absolutely filthy, none of the repairs done he had promised. The salesman who said he worked there and couldn t put me in touch with the owner was the owner ! Place is a scam. Bringing the car to Porsche this weekend to make sure anything and everything wrong with it is paid for by him within the 60 day warranty period required in Massachusetts.These people are liars and shady.
Joseph Pratt
3 years ago
Bought car and immediately had to be brought in to them to fix. Didn't have for 2 weeks with all the repairs, then ABS stopped working and it was after 30 days so I was told sorry can't help. One thing after another. Stay away and pay more somewhere else. Its a shame because I love the car, but so many issues don't know if we will ever truly enjoy it.
Alex P
6 years ago
From the get go Chris and Shane were incredible. I had to keep canceling appointments dude to work and they were always very accommodating. The car being a performance vehicle needed to be inspected by my 3rd party mechanic and Chris had no problem driving the vehicle from Weymouth to Malden for the inspection. Chris took in my trade as well with no questions asked. After I purchased the vehicle one of the struts failed and Chris had the strut repaired and replaced within a day. I have to say these guys were always there when I needed them and this was the best car buying experience that I've ever had. I would highly recommend these guys. -Alex
Steve Flannery
3 years ago
AVOID THIS PLACE. Got a used Jeep, after a few days, starter went, oil leak found, oil pan needed to be replaced, heat didn't work, windshield sprayer didn't work. Day after day, week after week something broke or came to our attention. They did have it fixed. And then the control arm literally broke. Called the dealer and was told I was past the warranty (30 days) and they aren't charity and do not call again or they will file harassment charge...Take a look at this. Feel free to email me with any questions before you buy from these guys..BE WARNED.
Nelida Teixeira
3 years ago
They are very unprofessional. I bought my car here and the car was need some repairs. I brought the car back for them to check because I spent almost 10 thousands dollars on the car. The guy there doesn t even let me explain what is the issue w/ the car. They only care about the money they do. I highly recommend not to buy your car in this dealership because it will be waste of your money. There are better dealers out there.
Latoya Cromartie
7 years ago
I took out a law suit against 777 and won because of their dishonesty when they sold me a car. My daughter took her tax money to buy a car for her and my grandchildren. The carfax stated it was in great condition and they also said it to me as well. Two weeks later we started having problems and was told to bring it in, as we were en route to bring it the car smoked up and died on the highway. A long story short we were back and forth taking the car to them to get repaired with in the entire 4 months we had the car. Every time the claimed to fix it I took it into my own mechanic and found out they weren't fixing it. Rusty parts were never replaced. They were messing with the wrong one because I wasn't paying money for trash. I took pictures and documentation from my mechanic and went to file a law suit and one. Buyers be ware, they are full of lies and deceit.