Balise Collision Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jessica Brodeur
3 weeks ago
Balise Collision Repair in West Springfield is amazing. Their front desk was super friendly, knowledgeable and even helped switch my rental car company to ensure I had the most positive experience. They communicated as instructed on the status of my vehicle and the repairs look like nothing had ever happened. 10/10 recommend.

  E.L.
a week ago
Both the front desk and body shop showed a great deal of professionalism and with timely updates. My husband grew up around cars and the body shop was able to answer all our questions. Very happy with the repair job .

  Erin L
a month ago
Jenny, Kyle, and Cindi were awesome to work with. This is my second time at Balise Collision but the first time at the Riverdale location. Jenny did an awesome job with intake and pickup- very efficient, friendly and thorough- Kyle set expectations clearly for what the process would be and when I could expect updates- and Cindi did a great job providing updates. Also thanks to the staff and mechanics who worked on my car, it looks like new again. It did take on the longer side to repair but that was to be expected from what Kyle and the others said, and was due to the time it took to get parts and properly fix the vehicle, so that really wasn t an issue for me. It was done right from what I can tell so I m very glad I chose Balise. Thank you!!

  nercy rodriguez
2 months ago
Balise Collision West Springfield was amazing to work with. They were able to get my vehicle in quickly and efficiently . Communication is great via phone and email. Customer service is top-notch very pleasant, professional, and overall welcoming. My vehicle looked like I just bought it off a dealership lot. My vehicle was detailed inside and out. Thank you, Balise for the great workmanship and again customer services.

  Rich Polwrek
2 months ago
From start to finish, Balise Collision Repair was outstanding. From the phone calls I received , the interactions with the Team greeting me at the door, right through picking up my vehicle, everyone was friendly and answered all of questions. They worked with my insurance company, arranged a rental car, and kept me informed on the progress of my repair. My car looks brand new. I highly recommend them.

  Pamela Lafrennie
a month ago
My experience at Balise Collision Repair was Pleasanton every respect. The employees were respectful, knowledgeable and friendly. The weekly updates were informative and kept me updated on the progress on my car s repairs. Finally, my car looks brand new. I highly recommend Balise to anyone needing collision repairs.

  Ryan R
2 months ago
My recent encounter with their services left me thoroughly dissatisfied, prompting me to share my concerns here.Firstly, the communication throughout the repair process was abysmal. Despite assurances of weekly updates on my car's status, I was consistently left in the dark. This lack of transparency only added to my frustration, making the entire experience more challenging.The front desk's organizational skills were shockingly poor, as evidenced by misplaced paperwork that necessitated multiple trips to the facility to sign the same documents. Such disorganization is unacceptable and reflects a lack of professionalism that significantly impacted my overall experience.However, the most disconcerting discovery was made when I found a used condom in the back of my van. I want to emphasize that this item certainly did not belong to me, raising serious questions about the level of care and professionalism exercised by Balise Collision Repair while my vehicle was in their custody. This finding has left me questioning the overall integrity and trustworthiness of the establishment.Despite my attempts to address these issues, my calls to connect with the manager, Brent, have gone unanswered. This lack of responsiveness only compounds the frustration I've experienced throughout this ordeal. The combination of poor communication, organizational issues, and the unsettling discovery in my vehicle leads me to strongly advise others to steer clear of Balise Collision Repair.

  Dianne Evans
a month ago
Great experience. West Springfield shop was very accommodating and responsive to my calls. Just got my car back and it looks terrific. And they even cleaned the inside which had nothing to do with the accident. But that's a nice bonus.

  John C
3 months ago
I recently had a highly disappointing experience with Balise Collision repair in West Springfield, MA, and I feel compelled to share my negative review. Initially, I was impressed with the friendly and thorough staff who examined my vehicle when I dropped it off. They assured me of regular updates through text or email, but this promise turned out to be an empty one.Throughout the entire process, I had to take the initiative and call them for updates, despite their initial commitment to keep me informed. The real frustration came when I discovered damage to my vehicle that was not immediately apparent, and I wanted to ensure it was addressed. Despite following up twice and having my wife call once, we were consistently told that our concerns were being taken care of.However, when we finally picked up our car after a lengthy 2+ month wait, we were dismayed to find that the specific issue we had called three times to verify had not been repaired. When we questioned the discrepancy, they outright denied having had any conversations about it, acting as if we were fabricating our concerns. It was only when we provided detailed records of our calls that they reluctantly acknowledged the lapses in communication.Rather than owning up to their mistakes, they tried to shift the blame onto us, insisting that we were unclear in our instructions, despite our initial paperwork clearly indicating the area of concern. The assistant manager even made a dismissive comment to my wife, saying, "we don't work for you; the insurance company pays us." This statement seemed to forget that we are the ones who ultimately pay for that insurance.Even when the issue was covered under warranty and they agreed to fix it, they failed to notify us when the car was ready for pickup. We only received a notification after reaching out to them again. It's clear that they lack accountability and do not stand behind their promises.Considering Balise Collision's apparent monopoly in the area, it might be challenging for people to avoid them. However, I strongly recommend confirming all details via email if you find yourself compelled to use their services, as their verbal commitments seem to carry little weight. Overall, my experience has been extremely disappointing, and I caution others to consider alternative options if possible.

  E.J. Heinrich-Stewart
a year ago
Went for bumper replacement And a few other parts in the front of the vehicle that needed to be replaced unfortunately a few days after they found a crack in my undercarriage. I also needed an oil change. Although it took about a week in total I was given updates on my vehicle throughout the week. I was very pleased with the results. All the staff are also very friendly. Then when I got the truck I wasn't expecting to have my interior mats also clean as well. Overall great job.

  Bizzy B
2 months ago
I recently had my car repaired at Balise Collision Repair, and while I cannot fault the quality of the work performed, my overall experience with the two managers, Scott and Brent, was nothing short of infuriating.My primary grievance revolves around the deceptive and sneaky behavior exhibited by Scott and Brent. On multiple occasions, I posed specific questions, received what seemed to be straightforward answers, only to later discover that their actions contradicted their words. When confronted about these inconsistencies, both managers shamelessly denied any wrongdoing, creating an atmosphere of distrust and frustration.Equally disheartening was the abysmal communication throughout the repair process. Upon dropping off my car, I was assured of weekly updates regarding its status. Unfortunately, this promise turned out to be an empty one, as I found myself having to initiate contact every week to inquire about my vehicle. Despite confirming my contact information multiple times, the promised updates never materialized.The pinnacle of this communication breakdown occurred when I refrained from calling for three weeks, expecting the agreed-upon updates. To my disbelief, when I finally reached out, I was informed that my car had been ready for a staggering 1.5 weeks. This revelation was not only infuriating but also costly, as I had been unnecessarily renting a car during this extended period of silence.My advice to anyone considering Balise Collision Repair is simple: save yourself the headache and go elsewhere for your automotive needs. The lack of transparency, coupled with the dismissive and untruthful conduct of the management team, makes this establishment an unacceptable choice for anyone seeking a stress-free and reliable collision repair experience.

  John Allen
3 months ago
From the moment I walked into the front door, I had a pleasant greeting and I did have to wait but it wasn t very long. The 2 girls working at the front were very, very busy. But my experience wasn t rushed at all. I met Jenny, who took very good care of me and explained all the details that I needed to know. The rental people were waiting for me and it all went very smoothly. Two weeks later my car was all done. I went back with my rental car and again was met by Jenny who smiled and closed out my business in a friendly manner. Those two girls at the front desk are total assets to Balise. I want to give them a 10 for the way they treated me while multitasking other people and the phone. Thanks go to them for a pleasant experience.

  Zachary Quirk
a month ago
Update. My truck is still at Nissan 34 days now and still not done. Also I called the number below and left a message. Never got a call back so clearly this is meant just to save face and they don t really follow up on these messages.My repair started at the Springfield location. My truck had a softball sized dent in the front bumper, some scratches associated with it and some broken plastic on the grill from a hit and run.. it was so minor that most people I showed didn t even notice it. It took 17 days for the repair. When I went to pick it up I noticed a number of new scratches, a dent in the bed, rough edges on a bumper cover they painted, my passenger side mirror folded forward, the new bumper was out of alignment, roof molding that was peeled up and the vehicle had been driven through a car wash that likely caused the scratches and was still dirty. Then my check engine light cane on for an issue with the repair. Another 10 days at the West Springfield store to fix the issues caused at the Springfield store and when I went to pick it up the check engine light problem wasn t fixed. So a total of 27 days now I have to bring my truck to Nissan to get it fixed.. this company doesn t care at all about customers all they want to do is make a buck. I ve never had a worse experience with a supposedly reputable business. I ll never do business with Balise after this experience and I ll tell anyone I know to stay away from them. I should have gone to a small business that cares about customers and their time. They can say whatever they want about correcting the issue but thats irrelevant cause they didn t bother to make sure everything was done right after having to bring it back after the first disaster of a repair.

  Gina Zanolli
4 weeks ago
Do not recommend at all. Horrible experience. Brought my car there after I was involved in an accident. Replaced my headlight with the wrong one they tried blaming my insurance. Put the fenders back on they don t fit flush, they blamed because it rained the day before I picked up my car and they are held in with 2 sided tape. Has been a week and they still haven t reach back out to me. Do not go there!

  Izzy Ray
2 months ago
Blais's team did a great job in repairing the damages on my SUV. My SUV looks brand new. I would recommend them and the job was done in a timely fashion. Everything was taken care of right there this includes the rental being bought to me and returned . A very satisfied customer.

  Another Dave
a month ago
There wasn't a lot of interaction. I dropped car off and was told I would get a weekly status of was going on with it. After two weeks of not getting any info, I called and was told you sent me three emails that you declared my car totaled days ago. I have no record of contact. Everyone was courteous and pleasant. I went to your webpage and found quite a few customers with the same missing messages as me. You should audit the outbound email of whoever is supposed to contact the customers.

  Ramon brito rivera
a year ago
Great experience my car wash return the same way it was before the accident . 100% satisfied .Especially customer service outstanding.Specially when they have to deal with my insurance company highly recommendServices: Painting, Body & Trim

  Carlito Gonzalez
2 months ago
The staff at the front desk were very professional. They had clear directions on what they needed from me when it came to the insurance involvement with payment. This is the second car I have brought to them. They did a great job.

  Melanie Casimiro
3 months ago
Blaise communicated extremely well throughout the original process of getting my car repaired. They even made getting my rental car a breeze. Upon picking up my car I noticed that a replacement piece was cracked. They are ordering a replacement part to fix this issue I just wish it was caught before it was deemed repaired.

  Lindsey Fenton
5 months ago
Balise Collision repair handled my GEICO claim for my Nissan after I had busted my passenger side headlight in a collision. The ladies at the front were very friendly and down to earth, along with the gentleman who looked over the car with me. When I got the car back, it looked great, and they took the time to deep clean the interior which I thought was extremely nice. If your insurance is partnered with them, I would absolutely recommend you take the deal. Without the insurance partnership they absolutely seem like great people who do great work. Would utilize their services again if needed.Services: Electrical, Body & Trim, Auto detailing

  Angel Berrios
3 months ago
Experience was more comfortable than I expected. Staff was great, honest, detailed and handled all aspects of the process so well it was so easy to just trust them. My car was returned earlier than expected and looks brand new.

  C Rose
2 months ago
Quick and easy! Balise made the whole process seamless. They work with Enterprise right down the road, so your rental is covered. The work took a little longer than expected but that s been typical across the board for everyone. I d recommend them to anyone.

  Magaly Garcia
a month ago
Balise Collision Repair Customer Care was excellent and super professional. They explained to me all the process and kept me informed during my car repairs until was finished.

  Lynn Hanzel Silver
3 months ago
Great customer service. Helpful every time I called with a question! My car came out like new and we are very happy with the work and service Balise Collision provided.

  monique bergron
a year ago
My experience with Balise Collision Repair has been superb! Geico unfortunately they didn t have any certified shops in the area and I had to choose one. I chose Balise because a friend in the car business recommended them and I am glad I listened, My car looks, sounds and runs great since they fixed it after my car crash. The employees were very helpful along the way. HUGE shoutout to Tina for being so amazing thru this process. She was so kind and helpful. She made this nightmare of a situation way less painful for me. And she was so patient with all of my questions and emails. Her emails were prompt and sunny which I so much appreciated! I would highly recommend Balise Collision. Hopefully I never have to use them again but if I do, they will be the place I go and I will be asking for Tina! :)

  James Allen
2 months ago
The service was just great. My car was in and out in no time. I can t believe how fast the service was. What was nice was every Tuesday you receive a report on what is going on with your car. Only received one Thanks

  Elizabeth Poku
4 months ago
I don't know whether to give a zero star. I went to repair my door through my insurance GEICO and after replacing the doors, my front panel including back camera, radio, air condition and heat were not working. I was told that the air condition is not working because it needs recharge. I was charged which I paid including renting a car while it was fixed. Two days after fixing the air condition and the electrical from the front panel which was working prior to sending it to Balise, it stopped working. And all I asked for was a loan car in order to bring the car to be fixed but I was denied and has not been able to fix it yet. I might say their customer service personnel was very nice to me but bailise destroyed my car instead of fixing it

  Todd Frisbie
6 months ago
I was very impressed from my first greeting to when a picked up of my vehicle. Not only professional but very nice people to deal with. Service was great and the work done was better than expected. They went above and beyond to make sure my car was in better condition than before my accident. I would recommend them to anyone I know.Service: PaintingService: Painting

  Erica Batalha
4 months ago
The team at Balise Collision in West Springfield is the best! They did a great job repairing my SUV and even though my parts were back ordered for a few months, they did everything they could to help expedite the process. Jenny called me regularly with updates on my vehicle and helped me reach out to the manufacturer for parts updates. She went above and beyond for me and I will always go back at work with Jenny and the team at Blaise!

  julie rosenshein
a month ago
Balise rocks. West Springfield location has been the best. Jenny, the first person who answered the phone was awesome. I don t post many reviews but Jenny and the crew there at Balise did the best customer service available.