Parkway Toyota of Boston Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shea Johnson
4 months ago
Thank you so much to everyone down at Parkway Toyota. Mike Hanna, James Brown over in service is always amazing! And Cindy has been so helpful and sweet each time I ve been there! I ve been a Toyota customer for over 10 years and they always take such good care of me. I ve been multiple vehicles from this location and I plan to continue to come back here.

  Albis Mejia
a year ago
The place changed name from Prime to Parkway. I wasn't aware when I entered the dealer, otherwise, I would have continued. The sale person were trying his best, until the finance person got involved and instead of giving the numbers for the two cars I asked, the sale person gave me the number of the priciest car, very deceiving. Then I noticed the sake manager hovering to push a sale. Too bad since I hate to be pushed. So I stood up to leave, and then the sales manager had the gut to talk trash about the car I own, which was expected to be trade. Then I knew that a business deal was off since I was already at a disadvantage. Being a female Latina doesn't give anyone the right to what I experienced. It's not a very friendly dealer for people like me. I'm taking my business some place else.

  Ken Griffin
a year ago
Karen in Service is awesome. Place is clean, free coffee and plenty of seating with news shows on tv if you want. Techs are great - will continue to go back...

  Nelson V.
a year ago
Doing regular maintenance, and prices keep going up! Inflation!!

  J C
2 years ago
This location was bad when it was Prime but since it's local & convenient I was hoping they'd improved. I called yesterday morning to inquire about an issue my 2018 Toyota is having. I simply wanted to know if it's covered under the power train warranty my vehicle still has (since I have an aftermarket warranty too.) The girl I spoke to seemed young & almost as if she didn't understand my question. She said "let me place you on hold" but instead transferred me to another line that went to voicemail.. I left a detailed message with my phone number & question but have yet to receive a call back. Bad customer service & I will not be going there. So much for trying..

  John Lally
a year ago
You can t trust the service department here to do anything right, unfortunately. I brought my vehicle in for an important safety recall, and Jeff performed the wrong recall that doesn t apply to my VIN, without completing the correct one. Yikes.

  Anna Offerman
3 years ago
Used to be better, service has gone down. Overcharges for simple fixes, tries to get you to buy things you don't need. People are friendly enough but don't update you on status of car at all like they used to. You could be there for 45 minutes or 5 hours. Bring a book.

  Gabriela Contreras
a year ago
Was a good experience? I can't tell, I'm not sure, I ended up spending $1600 for what I thought was going to be an oil change. How to know if they really did what they say would do?

  Waqas Ali
a year ago
Deu Ernst Dauphin I really appreciate you have done it really professionally keep it up bro.Thank you so Much!

  Anthony Pagliuso
a year ago
Great dealership! Leased two RAV4 from there so far. Excellent service department as well! Recommended

  Bella Cady
9 months ago
Karen is professional and conscientious. I had a problem, she persisted in finding out what it was...

  Juan Andr�s Martinez O.
2 years ago
Well 5 stars are not enough to express my total satisfaction with this place , very professionals and experienced I love to go there make me feel like a king and they are always informing their clients on the process of their vehicles, thank you Parkway

  paula gaete
a year ago
Great agents and happy with the used car I bought for my son.

  Andrew Watson
2 years ago
Jason is a very friendly, knowledgeable, empathetic individual. Toyota is blessed to have him as an employee.

  Mike Tessier
2 years ago
Sale was mediocre. Delivery of vehicle was a nightmare. Lots of misinformation and lots of individuals with a CYA approch.

  Richard D. Mangone
a year ago
Friendly staff, quick service, clean waiting area.Service: Auto maintenanceService: Auto maintenance

  Janice Johnson
2 years ago
Clean and well maintained unlike other Toyota places I have visited

  Diana Martinez
10 months ago
Great customer service

  Rocael Tello
3 years ago
Please don t waste your time going there.they don t have any interesting of helping the customers.

  machli roob
a year ago
break it and they will fix it.

  John Corcoran
a year ago
Excellent service.

  Javier Postigo
11 months ago
Very good service and a wide variety of cars, not just Toyota, I recommend it.Muy buena atenci�n y gran variedad de carros no solo Toyota, lo recomiendo.

  Jose Ramon Ventura
a year ago
Excellent Customer Service, as well as Service.Excelente la Atenci�n al Cliente, as� como tambi�n el Servicio.

  Andres Valera
2 years ago
Excellent service, inspires confidence in me.Excelente servicio, me inspira confianza.