LKQ Route 16 Auto Parts

4.1 (100)

  4 Old Douglas Rd, Webster, MA 01570
  (800) 522-8364
  lkqcorp.com
  Claimed

Auto parts store

Service options

  • In-store pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M S
3 months ago
Needed a new rim for an older Jeep. They found one and had it shipped in under a week. The product was as advertised and the price was fair. This business is very easy to deal with even if you're not exactly a car expert.

  Erin Carlson
3 months ago
Woman answering phone clearly hates her job, or her life. Maybe both. Was rude from the start. Answered phone with a loud sigh and then proceeded to ask me "What I wanted" with an attitude. As someone who has worked in customer service for over 15 years, her behavior is unacceptable. On top of that they wanted $100.00 for the same used tire I paid $20.00 for somewhere else a week earlier.

  David Richard
3 months ago
My 15 year relationship as a customer with LKQ ended last week with an entirely preventable issue, that nobody cared to address. Of course mistakes happen, but it is how a company responds to their error that matters. Even a thoughtful and constructive email to the sales manager was ignored. No decency to reply? Goodbye, LKQ, you're too big to care any more. I miss Route 16 Auto Parts.

  Rachel Carlson
3 months ago
The customer service rep was very rude and quick with me as if because I was a woman I didn t know what I was talking about. Little did he know I have 27 years in parts experience

  Michael Fontaine
3 months ago
85 year old Dad just tried to call for rims for his truck and the woman in the phone couldn't have been any ruder. No thanks!

  Mike VB
8 months ago
Been using them for 5 years. Normally I would give them a five star rate but after today I m really questioning if I will continue working with them. Order a part on Monday was told it will be here in two days. Well now it s Friday and I am being told that it won t be in until next week. Now I have a customer upset with me that there car will be here longer then I told them and when I call to ask for a reason why I got some one extremely rude to the point I said I m not trying to argue with you I just want to know what went wrong and his answer was to hang up and call it a day. So now I have a customer unhappy and probably it going to come back because of your guys wrong doing. Thank you.

  John Hobart
7 months ago
Well Run great inventory if you need a certain part they will get it they are not only a national company but they own junkyards worldwide as I have been told Fast courteous service

  Tom Rassias
3 months ago
If you want to wait a long time for them to figure out how real life works then this is the place for you.

  Frankie Rome
9 months ago
We have tried multiple times ordering parts for my repair shop with LKQ, returned each item. This last order was for a pair of used but OEM Subaru axles. One was OEM but junk and boots where ripped, the other was AFTERMARKET and worthless. Sent right back with the driver but I was already billed, and have yet to get refunded. Customer service is terrible, they are rude over the phone if you can even get them to pick back up after they answer and immediately put you on hold. If you order from here, expect to have to dispute the transaction with your card provider, NEVER pay with cash or debit for this reason

  bradley
3 years ago
Ordered parts about two weeks ago from lkq, and got a great price on them. They were supposed to be in a few days later but the parts were broken when recieved. They promptly refunded my money and ordered a new part for me. When the new one came in they loaded it onto my truck and the parts are in good condition for being used. Good place to go for used parts, and they were very polite through the whole process.

  Robert Gonzalez
9 months ago
Ordered a rim for my car. They were very professional. They let me know when to expect the rim to be in and called to let me know it arrived.

  John Hod
6 years ago
Extremely helpful! I have purchased several parts for my work and private vehicles over the past 5-6 years at LKQ. The parts always arrived quickly, and I've never received the wrong part. I'm very satisfied with the folks at LKQ, and recommend them highly!

  Bradford Libby
6 years ago
Went there to get a part for my truck ordered it and paid for it. Thought all was good. Didn't hear from them at all for three weeks untill I went in on Monday hoping part was there. Was told by counter person that order was canceled and part wasn't available but when I had ordered it it was. So now waiting to see if refund is going to be entered back into bank account. Not a happy camper. And giving 3 star rating is a stretch.

  Edward Schneider
2 years ago
Great service. I ordered a pair of headlamps for my car and was told they would be in on Monday! 1st time there and it was very easy to find!

  Patrick Allen
3 years ago
I have dealt with ken at the Webster ( Rt 16 ) location. This guy couldn t be any more helpful.I was actually shocked at how helpful & polite he & the other guy in the office were.Ken made sure he got every bit of information needed to get the parts that I was looking for.No mistakes, perfect every time.Thank you for all your help.

  Timothy Robbins
2 years ago
It's a great place to get hard to find auto parts and it's very convenient for most people that don't have any time to look around for the cheapest way out to fix something !

  Angel Ortiz
a year ago
Used parts always get out their way to get what you want talk to Butch great guy

  chris coombs
7 years ago
Order a motor for a Pontiac g6 answer all there questions . they send a uplander motor and tell me its the same long block . now we need to eat 3/4 hours of labor and switch out manifolds , mount brackets , oil filter adapter , and motor brackets . There management just says too bad. Not for the customer at this place . Beware

  Denise Gregoire (Secretscorpio526)
a year ago
Very professional and honest got the part I needed to match my car would recommend them

  Glenn Gravlin
4 years ago
I received excellent, personal service. My part was delivered on time and I was able to pick it up without any problems. I would recommend LKQ to anyone.

  Matthew Prendergast
3 years ago
Great place to get salvage parts. Helpful staff and very knowledgable. Large multi locations the find the right parts for your ride.

  Derek Scholl
6 years ago
actually impressive how oblivious these hillbillies are. customer service? LOL. they forced me to pay for a part over the phone before it arrived then they never called me when it came in. nice try scammers

  Devon Charest
5 years ago
Great parts at a reasonable price. They have a large selection of cars so parts is never an issue.

  Elias
6 months ago
Helpful and funny guys at the reception!

  Paul Blanchard
5 years ago
They good place for parts get you anything you need and nice guys at desk

  roger b olson
3 years ago
Was pretty satisfied so far to find an engine affordable n fast for my truck

  jorge guerrero
7 years ago
I called for some parts and after confirming 5 times over the phone "yes this is the part" I drive for 1.5 hour to see it's not the part. Smh people stay away from this used auto parts.

  P.trainman1957 Smith
6 years ago
They are always very helpful. They get the parts if they dont have them

  Julio Santiago
4 years ago
Most professional auto parts yard in New England. They back everything they sell.

  Ray Garceau
6 years ago
Was told they had a part I needed , drove all the way there, no part. Centralized dispatch has no real time idea. Waste of time.

  Opening Hours

Monday 8 AM-5 PM
Tuesday 8 AM-5 PM
Wednesday 8 AM-5 PM
Thursday 8 AM-5 PM
Friday 8 AM-5 PM
Saturday Closed
Sunday Closed

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