O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stella Oles
2 months ago
Excellent staff always courteous and they listen to you. The store manager is wonderful he's waiting on me two times and I just can't say anymore if they're awesome Chris is a pretty good too...

  Heather Pierce
2 months ago
Wasn't very pleased with a recent experience here. I had ordered a sideview mirror for my Mother's car & was told it'd be in the next day & available for pick up. When she went to pick it up, she was told by a sales associate (who was obviously confused) that it had already been paid for & picked up. I learned this wasn't actually the case, though it had been paid for, nobody had picked it up yet, so my elderly Mother wasted both her time & gas (she lives out of town also) going here for a part that they did not give to her when they should have, because supposedly they couldn't find it at the time. When I called to inquire about this, I was apologized to & told that they had since been able to locate it. This was very upsetting because my Mother had planned on coming to my place once she got her new mirror, so that my fiance could put it on for her...and because of that wasted trip, my Mother didn't have time or patience to go back to O'Reilly's that day, nor could I get it for her, because I'm unable to drive due to health issues. Needless to say, I was not a happy camper & neither was my Mom. Simple mistakes do happen, but this one was truly inconvenient & we were also on a time limit, because she needed her mirror in place in order to pass inspection!

  kyle bmxer
2 months ago
I went here recently for a cheap battery for a spare car that's manual and I asked for the cheapest battery and the employee kept insisting I should buy the 200$ battery because of the cold and the cheap one won't last I explained I'm aware but the car is a spare and I just want a cheap one and I had to demand the cheap one and was just given attitude I don't know if she was the manager but who ever it was should have some training on customer service skills I've never had to ask so many times for the cheap battery in my life

  Tina Lindsey
2 months ago
There is one person at the counter. If she is there i will not go in. I know several others that won't go in if she is there.

  Jordan Musick
a year ago
As I walked into this store today with my husband there were six young boys, 3 of which did not seem to even work at O'Reilly at all. Very uncomfortable as they said nothing, no greeting of hello as we came into the store around 2:30pm this afternoon. One young man was on the phone giving prices in an unprofessional manner, offering to allow a customer to try out products before buying which is not policy. We decided against buying anything at this point and were offered no help to find what we needed, as we left they neither said have a nice day or acknowledged our departure. This store is more like a hang out spot for teenagers these days, taking what they want and doing what they want from ex customers that have recently switched because of the lack of service. I am disappointed.

  LaurieJimmy
a year ago
Always helpfull and polite.i don't know what that person who gave the bad review was expecting. Royalty treatment or something like they need your business. lol.some people need to get over themselfs.this is the best auto parts store by far they will charge your battery for free and test all things like alternator and so on.i won't go anywhere else .

  Keith Curran
2 years ago
I went in to buy new headlamp bulbs and lense cleaner for the housing for my 2009 Ford Escape. I chose O'Reilly because they carry the brand name products I like. The staff was knowledgeable, friendly, and exceedingly helpful. So much so that they offered to replace the bulbs for me. Then they spent 20 minutes working on them because the bulbs were fused into place. They worked at it until it was done. They went way above and beyond customer service! I'll tell anyone who asks to go to O'Reilly Auto Parts in Ware, MA. I WILL be back!

  Kim Hatch
4 years ago
Great service. Brendon greeted me with a nice smile and "good morning how can I help you". I stood at the counter while he looked up everything for me. Some information I didn't know and he went to my car and saw what he needed. I was not made to feel inadequate because I didn't know some engine information. It was a welcome experience. And they open at 7:30am! Thanks for the great customer service

  Jason McClure
4 years ago
I stopped there after work when I had a charging failure alert come up on my dash yesterday. Justin checked my battery then my alternator. Rather than just selling me a new alternator, he took the time to ask some questions and found out I needed to change it out in the parking lot, or I most likely wouldn't make it the 40 miles home to CT. He offered me to use his personal tools out of the trunk of his car, then proceeded to do the job for me in about 15 minutes! Saved me probably an hour or so in the cold and dark! This is extraordinary customer service, and this man deserves a raise or at least a bonus. Well done and thank you again Justin!

  Stephen Chickering
3 years ago
David more the store manager was not very helpful and rude to me on the phone . not recommended to use this store. Called O.Reilly Auto Parts in Palmer Massachusetts and they looked up the Product Irontite Radiator treatment with no part numbers needed . Obviously it s not O Reilly s auto parts store problem just the attitude of the manager . recommended to go to palmer store. Much more helpful and better attitude

  Juan Bacigalupi
5 years ago
Very helpful staff, nice discount for military. Friendly folk, even the new employee that wanted to be super helpful even though it was his first day. Made me feel like a special customer.

  Billie Nicholls
3 years ago
Kudos to Mark at O Reilly s in Ware, MA, who was so helpful on the phone in trying to find an odd size motorcycle battery!This is why we do business with O Reilly s whenever needed. Shout out to Kevin Corcoran manager of O Reilly s in Inverness, FLNick & Billie

  Scott DiPasquale
a year ago
Every time I shop here I feel taken care of. Can't say enough about the staff!

  Luz Celeste Segarra Ramos
2 years ago
I got brake pads for my Ford escape. I ordered online and pick up super fast

  Robert Butler
7 months ago
Super helpful every time I stop in

  Jennifer Bradley
3 years ago
Justin Cook is absolutely the best. He always goes above and beyond to help you. Can't thank him enough.

  Zachary Scott
5 years ago
Friendly associates, love the fact that they take my used motor oil. Bought a few parts from them and they have found them pretty easy for me

  Jeffrey Allard
a year ago
Convenient and they carry better quality parts. Hope they stick around for a while

  Tom Jennette
a year ago
Expensive. There are other car parts stores around much cheaper.

  randall hess
3 years ago
Some of the people are absolutely great, others I avoid. At this point they are generally better than the other options around.

  Maureen Rearick
4 years ago
View was so relaxing. Peaceful and charming. Wish i had had more time to spend there.

  W. P.
a year ago
Good selection of products. Staff turnover excessive.

  Steven Defronzo
2 years ago
Always helpful staff, even installed wiper blades without asking .

  MICHAEL WREDE
5 years ago
Get better service and prices at advance auto parts wouldn't recommend O'Reillys at all

  rob g
a year ago
Guys were great really helped me out above and beyond

  Will Paro
a year ago
Friendlier staff than advance, that's for sure.

  Zach Of All Trades
7 years ago
I had to wait for a while for my parts to arrive, and the staff weren't very knowledgeable.

  Joel Corriveau
3 years ago
Good customer service and have what you need

  Dan Przechocki
5 years ago
Great selection but way too many emails!

  Theodore Ostrander
5 years ago
Good group of guys.......very good prices.....