Watertown Ford Quick Lane Tire and Auto Center Boston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tiffany Marshall
3 months ago
My service experience has been great. I came in to get my brake light switch fixed and battery, I had my car back within a week. Thanks, Watertown Fordb Quick Service

  Adam Morton
6 months ago
Wait times may be a little long but the customer service once you make it in is great. Better to schedule online or drop in in person as they don t answer the phone if you call.

  Gersson Alvarez
5 months ago
I called for an oil change and they told me that they close at 5pm, I arrived at 4 and they didn't want to assist me because it was too late. So why do they say they close at 5pm?

  Adam Young
a year ago
Waited 2 months for a recall appointment and asked that they take a look at some other issues. After 4 days they still hadn't let me know what the status was. I had to pester them to find out what was happening. Apparently nothing. After a week they only did the recall work and misdiagnosed my other concerns so I had to take my truck in a second time to get the other problem fixed and they tried to charge me for warranty work. Terrible experience.Service: General repairs

  lingchao kong
a year ago
They didn't tell the price before the service. And directly take $50 for just assembling the license plates. Even I brought the license frame from them for $35 which only take $15 on amazon. Really terrible experience!

  William Tang
6 years ago
Great services and reasonable pricesI have gone to QuickLane since I moved to Massachusettssix years ago. The services it provides to my two Toyotas have been excellent. The manager is honest and focuses on customer needs. Because of their work, my cars are trouble free for a long time.

  aimee m
6 years ago
They've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting are is pretty awesome too! Stocked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for my car!!

  Sara Riley
2 years ago
My car got towed last Saturday, as of today the still had not looked at my car.My husband called they told him it would be no until next week.i had it towed to somewhere else. I went in to get my keys they gave me the keys but would not tell me where my car was .They said it is in the parking lot none would tell exactly where it was .The guy was rude and did not care he kept on repeating yea yea what ever .I will never bring my car there again and will never buy a ford .There staff are rude and I guess don't care I am giving them no stars beware of this establishment!!!

  Michael S
2 years ago
I usally speak very highly of watertown Ford But the customer service was lacking . Felt like they didn't really care that I came in for an oil change . Been going there since 2013 and honestly left thinking I should take my business elsewhere. I will go back hoping it was just an off day . Next service will see if I should go elsewhere

  Phil
4 years ago
Quick service, great waiting room with free wifi/cofee/soda/TV. And now they have cheetos !The work has always been on point, price are tights for an official Ford location.

  William Sheridan
2 years ago
Went in ror an oil change and tire rotation and the forgot to put a light back on front passenger side wheel they aren't oem lights will go back tomorrow morning to see what they are going to do about itServices: Tires, Oil changeServices: Tires, Oil change

  Donna D
6 years ago
Amazing folks really care and treat your vehicle with respect. Saw a cool Shelby here too. Busy place. They're gonna need a bigger building :-)

  Jared Standley
4 years ago
Great place. They do there job very well and very knowledgeable. Nice waiting area with snacks, coffee, water and tv. Great shuttle service as well.

  Terrance B
4 years ago
These are my people everybody is great from customer service to the mechanics today call you to drop them off everything is good 1000% better than muzi Ford that place is junk

  James Payne
5 years ago
Quick, courteous service, quality work, only place I have my truck serviced!

  Pat Levey
a year ago
The best place to take my car for service.

  juan vargas
5 years ago
Feel like they don't want to work on weekends actitud.....

  David DiSanto
6 years ago
Good service old lady kinda weird

  Robert Mccollum
2 years ago
Great service great people

  monique balabanis
4 years ago
Great service

  Luis Alberto Oviedo Lucas
2 years ago
Excellent service they speak Spanish and EnglishExcelente servicio hablan espa�ol e ingl�s