Diamond Discount Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anton Filiptsov
10 months ago
U-Haul Service is the worst i've ever seen.Representative provide me a vehicle with a different license plates compare to my reservation.When i did vehicle inspection and saw that license plates do not match, i came back and explained it.And response i got:"If you don't want to take it don't need to, there are other people who will need this car".P.S. So you think i supposed to took responsibility for the car which was not even on parking lot?Well i have same advice for Diamond Discount Automotive:" If you don't want to do business, don't need to do it, i am sure there are plenty of people who will provide a better service".

  David Aucoin
3 years ago
I have been going to Diamond Automotive since 2004. Joel has been a great friend and mentor on all things related to my car. His service is timely, professional and a great value. I have never met a nicer man and mechanic. His staff is always courteous and having a conversation with Joel is always enlightening. I recommend Diamond Auto for all your car needs and his prices are very reasonable.Services: Exhaust, Tires, Electrical, Auto engine diagnostic, Brakes, Battery, Oil change

  M T
9 months ago
Worst service I ever had, I had to do breaks so I came to the shop I asked him how much its gonna cost he talked me $445 it was expensive but I decided to go with it after 3 hours that I was waiting he came to me and he talked me you all set the total is $694 (and he done only the rear breaks) I reminded him that we agreed for $445 he said we changed your caliper as well I asked him why you didnt talked me I was here sitting he started to get mad and be disrespectful he said if you dont pay $694 you wont get the car back , then he took my wheels off and he called the cops to trespass me I asked for my car back (even with the old breaks) but they never gave it back to me they acting like gangsters dont ever use their service because you might be blackmailed.Service: Brakes

  Peretz Chein
3 years ago
Joel and his staff are honest and transparent. When giving them my car to examine I m confident that they will report to me the same diagnostic they would give their own family.Their prices are reasonable and fair, and service is warm and personable.Services: Transmission, Tires, Steering & suspension repair, Electrical, Brakes, Air conditioning, Battery, Oil change

  Tiago Oliveira
10 years ago
I have went there the first time for an oil change and figure out an air leak on a tire. Told the person on the counter to check it and if needed to change the tire.When I came back, the person told me the issue was a nail in the tire so they have fixed it for a much cheaper price than if the tire had to be swapped.They have gained my respect, future business and a 5 star review on being honest and cost-effective. Thanks for the great service!

  Priyanka Grover
6 years ago
After searching for tires at 3 repair shops, we reached here and were really impressed by the professionalism and amazing customer service by the business owner himself Michael. He ensured that we got the right tire, but also helped check other stuff while giving us pointers on how to maintain the car well given that this was an old car. Being students, this is one place I would ask everyone to consider if they want their car to be in good hands and at an affordable price. Thanks Michael!

  Jessica Dwyer
2 years ago
Five star business. This repair shop has taken care of our Honda for 5 years, and staff are honest, fair, and respectful. I would trust them with any car or repair.

  Taylor Senecal
9 years ago
This garage is the best!!! You want to talk about great customer service!! Frank's garage was referred to me by triple AAA since I am not local and had a car problem with an Audi. Frank went above and beyond to help me repair the car (all of this was done over the phone) and fixed the problem in a day only because he insisted he keep the car over night to be sure he repaired it. I was so impressed with his level of service I called Triple AAA back to let them know how pleased I was and to be sure to refer Frank's garage for foreign car repairs.Thank you Frank! you are a gem.

  J P
8 years ago
I stupidly let a bubble into my brake lines. I asked for a quote from Direct Tire in Watertown they said it'd cost $128. I went to Diamond Deep and they said 1 hour of labor plus materials came to be $75. That sounds about right for bleeding the brakes.Dropped the car off at 8AM, it was done at 10:30AM same day. The brakes work better than before I even screwed them up. Plus they found a nail in my rear tire and patched it up, which explained why my tire pressure light kept coming on.Overall, a great experience.

  Max L
7 years ago
Have been here multiple times and every time get awesome service. The guys here are great and always work me in on little notice with the best price around (including my dealership). Worth the drive, seriously. Michael and AJ are especially great.

  Zach Weiss
6 years ago
DO NOT GO HERE. I REPEAT DO NOT GO HERE. CHEAP AND SCAMMERS!!!Let me start by saying I am a college student and I don't have the kind of money to throw around on tons of repairs. I respect honest homegrown local businesses. THIS IS NOT ONE OF THEM. I first came because my headlight was a little loose after trying to replace it myself from autozone. I went here and asked if they could just fasten it into place and they did but tried to charge me $20! This was just to screw an already placed bulb. That immediately started to give me an idea of how they worked.Now, I have spent the last 6 months at war after a faulty repair. I brought in three parts to replace and they ended up charging me $410 for a job that was easily a $200 job. In the middle of the repair they stated that one of my parts were throwing in errors so they needed to put their own in and would charge for the part and labor of that replacement (more $$$). When the repair is over I got in my car to only find out that the original problem was not only still there, but actually worse.I ended up going to a second mechanic and he checked it out. He fixed the problem by replacing one of the three parts the original mechanic replaced. Here's the kicker: He discovered that two wires were incorrectly soldered in reverse which was directly contributing to the problem.After I discovered this, I immediately called my credit card and started a dispute because even if this wasn't a direct scam, it was still complete negligence.After months of going back in forth with my credit card company, they finally won. Now I have to pay for labor that destroyed my car. You have a choice. I urge you to not go here.

  R. Alan Ransil
6 years ago
Estimate for body work was 2-4 days and it took 14 days. Every day it was going be done 'tomorrow'. They did give me a loaner car for the second week. When I picked up my car, chips of paint had gone missing from the back bumper. It took another day to put some putty on that, which doesn't look great but I need my car back. They are probably good mechanics but I don't think they are set up to paint or do body work efficiently.

  TIAGO SOUZA
5 years ago
charged me $ 35 for a patch that usually costs $ 10 I did not ask to remove the tire, I asked for a temporary patch, I even showed a picture of what I wanted and I made it clear to him. the diagnosis of your man was that I need to change the tire, so why did the same man do a much more expensive and definitive job in my car ????

  Pawan Ojha
7 years ago
What can I say The owner Joel, mike and AJ aka Ed sheeren they are all cool and nice , I have been going to this place for almost 2 years I never had a problem ,but about couple months ago took my car to fix the noise coming front the front end of the strut it took my time and about $1000 total which didn't get it fixed it perfectly I am glad it's just a car not a patient they kept trying each and everything to get rid of that noise but it was unsuccessful after that I took my car to Honda dealer dealer they told me my front strut bump stop were installed backwards, needs new strut boots,bump stops ,front tie rod ends changed and lower ball joints and alignment which was about $900 total which I wasn't going to spend because these diamond guys are cheaper then dealer so I ordered my parts and called them set an appointment told them the bump stops were installed backwards needed tie rod ends and lower ball joints so I took my parts and told them to install ... they did it just fixed the bump stops and charged me$350 and gave my parts strut boots , bump stops ,tie rod ends , and lower ball joints and my new strut boots and bump stops which the dealer had told me to replace. They said I didn't needed them I paid drove my car home there is still a noise I took it back in couple of days now they are telling me I need new front tie rod ends and lower ball joints which I have already shipped the parts back to auto parts warehouse paid $25 so I was just disappointed but didn't say any thing so I set up an appointment to fix it they got the parts this time and fix it for about $400 but there was still a noise from the front end now not only that my car was out of alignment they even didn't bother to fix the alignment after doing tie rod ends ...they had done everything but haven't changed the strut boot and new bump stops which dealer told me to do and I got them the parts before which they told me I didn't need them So I called them and told them ok this is getting way out of control I needed those new strut boots and bump stops installed as I have told you on the first place when you touched my strut and charged me $350 I hope I don't have to pay now which was my guess but they ask me for $200 which I negotiated to $100 but still had to buy new strut boots and bump stops again I still went there and they fixed it but you know what they were still unsuccessful ...but thanks to the Brazilian guy right next to Eastern auto parts in Waltham , he fixed it 100% for $60 he took out my struts and reinstalled it total diamond for strut $450 + my parts versus Brazilian guy $60 now There is no annoying noise at all and when he took out my tire he found my brake tie screw wasn't screwed at all which he showed me.I was more disappointed on their work even all the guys of Diamond are really nice I will give them 5 stars but I will give There mechanic 0 which I don't trust ...so over all I am giving them 3.I am not bitching or complaining I just want my voice heard .Thanks to Brazilian dude I found the mechanic who is reasonable and I can trust.

  Evan Diamond
6 years ago
Excellent, fast service at an affordable price by understanding, knowledgeable, and extremely capable staff. The only time I go elsewhere is for inspections; they always ensure my vehicle is fit to pass before I do so. Thanks guys!

  Leandro Ferreira
a year ago
Charged me $125,00 to replace a headlight bulb. I guess I found out why it s call diamonds auto.

  Avi R
7 years ago
I brought in my Lexus to have a hitch installed. They charged me a fair price and did an awesome job. I would highly recommend them. Wish they were closer to my place.

  Angela Kalule
3 years ago
They treat your car like it's their own

  Erica W
7 years ago
I need to change tires because I got a flat and still keeping my rim. Called on a Saturday to see if I get fit in an appointment last minute and they were fantastic to help me out right away!!!! Very accomadating and nice.

  Pete Lenihan
10 months ago
Diamond Auto is the best! Professional, helpful, knowledgeable, friendly and fairly priced.

  Gaurav Shah
6 years ago
Manager charged me hell lot of money for just $4 Part and 10 minutes of labor. He lied about the service done on my car. Never go this place except you have extra bucks on your pocket.

  Chris Aller
3 years ago
Very honest and upfront, great diagnostics, will definitely stick with this shop for any car repairs needed in the future.

  Clarence Raby
4 years ago
Very good about the purchase of my Ford mustang. Got to go back next Saturday to have one thing fixed other than that the people there are very nice and owner Joel is awesome

  Emmie
2 years ago
Super accommodating, Less costly than others, pleasant, and quick! Love those who work at Diamond automotive in Waltham.

  Joshua Joseph
9 months ago
Service is not friendly or helpful. Quite selfish and non genuine. Vehicles were filthy, but did the job.

  BethAnn Fisher
4 years ago
Reasonable pricing, good customer service and has only gotten my car fixed within hours of dropping it off

  Ezoz Kiyom
a year ago
The manager old dude is so mean and rude and doesn't seem to care about customers. Go somewhere else, this place is expensive.

  joseph moores
a year ago
Waisted a trip from Westborough to get there to be told 4-5 hours labor to cut off old trailer hitch and install replacement hitch.

  Miguel Ponte
2 years ago
The guys here care about there work, business and get the job done throughly. They answer questions and try to and succeed at ensuring proper service as a team.

  Casey Watson
7 years ago
I've been coming here for years and I'm always impressed! Best prices around and always great customer service!