Universal Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Sequin
4 years ago
I'm a first time customer and was very impressed. I was looking for a used rim and the closest one was 30 miles away. I double checked the car-part website and saw that Universal had one, which was closer. I spoke to the front desk staff about it and they said the vehicle with the rim just came in the night before, so they update their inventory quickly. The person I dealt with was also friendly, the part was ready in 4 hours, and the price was fair. I will do business with them again! Thanks!

  Andrea Burgard
5 years ago
Great service! This is the first time I have used an auto salvage place. They had the hood for my RAV4 in the color I wanted. Kenny was super helpful and even emailed me a picture of the item before I bought it. He made my day. I would definitely recommend them.

  Lucas McCain
3 years ago
Told me door was in perfect shape then I see it and it has a few imperfections. Way better then what I had. Point is they may stretch the truth a little bit on quality of product.Great service, very quick also said I didnt have to buy the door if I wasnt happy when i saw it.Would use again but I'll be more clear in what I'm looking for next time

  Victor St Pierre
7 years ago
Purchased a started from them, asked them numerous times if they tested the started, they said it worked without a doubt, took the starter,installed it in my vehicle only to find it was seized, returned the starter, the guy wanted refund me with a check when I paid cash, explained that I didn't want a check, I was very professional with gentleman, he then proceeded to throw my receipt in my face and said now you're not getting anything and walked off to the back of the shop, a few minutes passed, he came back with my cash, after causing a scene, called me an arrogant prick, told me to go back where I came from, worst place I've ever dealt with, I do not recommend this place to anyone!!! Extremely unprofessional

  Jon Lavigne
4 years ago
Spoke with the auto salvage guys on some different tire and rim options for my truck, they got me hooked up with exactly what i was looking for and offered great advice without being pushy or trying to make a sale. I was very happy with the service

  Tony Willis
5 years ago
Great place for used parts. Very neat and organized. Kenny will bend over backwards to help you find what you need weather he has it in his yard or not. Great customer service!

  Justin Ambrosino
7 years ago
Love these guys, Jack has more knowledge in his left pinky than most of the other negative reviewers have in their entire lives...... Jack wont send junk parts. As a body shop manager this is highly appreciated. Especially when LKQ Corp is ruining this industry with their junk.

  Andrea Rodriguez Rivera
5 years ago
Very friendly, clean, and organized. I live in the Worcester area and there is only one decent salvage yard the other one is not organized. This salvage yard is huge and probably be able to find what you're looking for

  bill gifford
3 years ago
I ve been a customer of these folks since 1985, great people to deal with, knowledgeable, honest people with quality parts. Always my first call when I need used parts.

  Timothy Schreiner
15 years ago
I call the guy up, after seeing a transmission I want on the internet, and ask about the warranty and the guy gets all offended and won't sell me the part. These guys are not phone qualified, so, I'd recommend everyone pass on them.

  Laura Grady
5 years ago
Kenny at Universal just made my day! Thanks so much for helping me find the part i needed. I thought this would be a really stressful experience and it was painless. Highly recommend.

  John Otis
6 years ago
I don't understand all the negative reviews this place has always been helpful to me jack is out standing And I have never had any problem with his parts

  Jeff White
4 years ago
Very responsive, great customer service and good prices. Great to do business with.

  joe silvia
5 years ago
Ask for Kenny, best guy in the business for finding,selling used auto parts. You won't be dissatisfied..

  Eric Gibbons
7 years ago
They sold me a bad rack and pinion. On top of having to have the job done twice they accused me of lying when I returned it, and they put it back on the lot to sell again. Stay clear of this place.

  George Ferreira
8 years ago
called on saturday afternoon for a part the guy said ill call you back monday, when he did part was out ready to go fantastic

  Valerie Leonardo
5 years ago
The most professional, organized, and helpful people!! The cleanest used vehicle parts and equipment salvage center in southern Mass!!!

  Bobby Capuzziello
5 years ago
Kenny went above and beyond in helping me find the part I needed. Top notch service!

  Brandi Adams
6 years ago
Extremely professional and helpful in every aspect of needing a car part

  Ross Smith
5 years ago
Always doing business with these guys, great place.

  jay allard
a year ago
They treat you good ,

  Dahrk
7 years ago
They will sell you broken pieces and tell you they are still good with no refunds.

  john Jaskierny
6 years ago
I find they they have good used parts at a good price

  Isabel Jaskierny
4 years ago
This is a great place to get auto part's

  Nathan Colby
5 years ago
Really clean professional yard inventory is always known

  Scott Trufant
5 years ago
Kenny is the man when it comes to used auto parts,quality parts at this yard

  George the Rugman
6 years ago
Reasonable people until it comes to returns

  Wayne A
2 years ago
Prompt, friendly, good prices

  John Nienaber
3 years ago
Paid 3.8k for a motor that ran for 30 minutes.

  Gregory Granato
4 years ago
Great people fair prices