Paradise Citgo

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carolyn Eaton
4 months ago
I would never ever recommend this place ! I went in just for an inspection sticker the gentleman gave me a R which I was surprised . He stated it was my emergency break . Right away he offered their services I said no Ty I have a mechanic . Long story short we t to my mechanic he stated nothing wrong with my emergency break I also got my breaks allDone . I went back to them the next day a different gentleman approach me I told him my mechanic said there is nothing wrong with my emergency break I couldn t even finish speaking right away he started yelling that he will teach my mechanic how to do his job . He continues to jump in my car starts it continues forcefully and aggressively stepping on my gas and breaks I m standing there confused and baffled why this gentleman is being so aggressive and rude never said good morning hello or anything . While he s be aggressive with my car I than hear a pop I asked him what that sound was he looks at me and says that s your emergency break slams my door and walks away . At this point idc about the R it s the way I was treated I m not a mechanic I was stating what I was told . I was told to come back twice to speak to the owner. At this point I was so upset I just wanted an apology he never came out . As far as the owner this is his team of workers . It s disturbing that he has workers that show that much disrespect !!!

  J. Mark Carper,_Ed.D.
2 months ago
Pros: Short-ish wait for yearly car inspection, friendly guys - hey, it's a gas station-&-car repair place (it's a guy thing, y'know?)Cons: None, really - What, no lattes? (Nope, but DD, Starbucks, AND Wholy Foods are nearby (+/- a mile away, not exactly a quick stroll, but not too bad...)

  pat caggiano
5 months ago
I left my car there for 6 days for inspection, new tires and some exhaust work. When I picked it up I was charged for work that wasn t done (tire alignment) and had a dead battery that was absolutely no issue before trusting this place with my vehicle. After going back and forth with various mechanics which involved them trying first to blame me, and then blame each other, we come to find out my car was left on by mechanics and shot my battery. My back seat was destroyed by mechanics and now needs to be completely replaced, tried to talk their way out of that one too, and the real kicker, they still failed me for inspection after allegedly doing the work that was needed to pass inspection. This put a horrendous taste in my mouth. They say a customer with a positive experience will tell 5 people but a customer with a negative one will tell 25, so hopefully this reaches at least 25 of you and you can take it for what it s worth. For me though, I will not be recommending or returning to this place

  Matt Gargano
6 months ago
Don't try to get your car inspected here or bother with simple work. They overcharge and will fail you for absolutely nothing. They have been rude every time that I've been there over my past 6 years in the area and there are just too many other reputable places to get simple service done to deal with this group.

  ALAA LLC
8 months ago
Had a flat tire on my truck. Pulled in and quickly was assisted. Discovered leak on the sidewall so I needed a new tire. They quoted me a FAIR price for a new tire and install, and had it in a couple hours. In the meantime, so I could keep working, they put on the spare then put it back away after installing the new tire. I appreciated the prompt service, helping me get back on the road and getting me in and out. And the price that couldn t be beat by any local competitor. Will be using them for future vehicle service.

  Jelena Liholipa
6 months ago
Don't try to get your car inspected here or bother with simple work. They overcharge and will fail you for absolutely nothing.

  Kayla Williams
8 months ago
I go here regularly for oil changes, inspections and tire rotations. They have much better prices than anywhere else around and always get the job done very quickly!

  Sophia Nardone
5 months ago
Gus is the best! We ve been taking our car here for years.

  Fotine Liakopoulos
2 months ago
If I could give zero stars I would. This is place is horrible all around and the people are thieves.

  Christian Smith
2 years ago
Took my car here for state inspection. Told me it would be a 20 minute wait because there were 4 cars ahead of me. Then 1 hour. After 90 minutes I bailed when they serviced two cats that came in after me. Asked for the car back and had to argue with them that I had another appointment I needed to get to. They made me retrieve the car from the back myself (where they left it unattended with the keys in). Bad process and bad customer service.

  Jamei Bauer
2 years ago
I was nearby Paradise when I popped a huge hole in my tire. Mechanics helped me right away, they did not have my size tires in stock but they put my spare on for $15 which included the task of moving the heaping pile of random junk I keep in my trunk and then tetris-ing it all back together for me. Great service, friendly guys, really appreciate the help!!

  Rana J
7 years ago
I have to say, there are some awesome people that work at Paradise Citgo, and most of the time it's very hard to say that about a mechanics. Not once have I been disappointed. They're friendly, and the waiting area is clean. They explain everything that needs to be done in a way that a person who doesn't know much about mechanics would understand. Gus is also a hard worker and takes care of his customers. You wouldn't be disappointed! What I love about this place is that they don't rip you off on prices like other places do, and they never take longer than necessary. They give you a time, and it's always ready by that time. I never thought I would be on here rating a mechanic, but I think their hard work needs to be acknowledged!

  Richard Eyster
4 years ago
If you're looking for a place where you can leave your car -- and pick it up, knowing that the car is fixed and the price is fair, then this is the place. Gus is just one of those guys that makes me breathe a sigh of relief -- because I suspect we've all had terrible experiences with a mechanic who didn't fix the problem or who maybe overcharged us. Gus is a straight-shooter. We took my wife's car in, knowing it was going to be expensive, and he said, no -- he can repair it without having to order the new, expensive part.He's here for the long haul -- and he knows that creating a network of satisfied customers is the only way to build a business. And my wife and I, having come to him for years now, are very satisfied customers.

  deborah conrad
3 years ago
I went in the other day for a rattling noise that was getting worse. The owner/ employees were extremely accommodating even tho I didn't have an appointment. I waited minimal time even tho they were busy. They put it on the lift, fixed it, and didn't even charge me! I definitely will continue to use them!!

  Steven
a year ago
AVOID THIS PLACE. They left my car 3 days untouched and when they replaced a part they charged 5x more than the original cost. That part was also used and had gone bad in 2 months.

  Shiryl Kaplan
5 years ago
Gus and his staff are courteous and honest. I am grateful I was referred to this service station. I moved here a year ago and know very few people here. Thank you Gus for taking good care of my car, and giving me rides home. Off to Colorado

  Sim Campbell
3 years ago
I have been using this place for gas for 4 years, regularly. I always get my stickers here. Today for the first time I stopped by for air. I needed help because I don t know how to do it. I was treated like garbage, they just would not help me. The worse is they recognized me and they said they knew I am a regular customer, yet they would simply not help me. So disappointed.

  Irina Kaie
11 months ago
Very rude people, they will fail your inspection to offer their services without telling you the price up in front

  seyhmus yuksekkaya
2 years ago
Avoid this place; it is a joke without accountability whatsoever! Despite making plans with the owner/mechanic, my car set there for a week, not even touched.When I showed up for updates, they said they need another week. Frustrated, I picked up my car and left. Never there again.

  Joe K
7 years ago
Great place. Gus and his crew are hard working mechanics that will not rip you off and will give you a decent price, and very high quality service. Definitely will recommend any one who need an auto mechanic in the north shore to come here

  James Haynes
8 years ago
Every time I need a puncture fixed, or a quick repair, these guys get it done fast and cheap. They are also honest when it comes to inspections (unlike other stations that have discovered my recently-installed headlights were "burned out and need to be replaced")

  Alek Shingo
4 years ago
I am new to town but If you go to a place to get your car inspected and you get rejected for a wiper blade that smears , it means that place sucks. My dear friends that was my personal experience with that place. Good luck to you.

  Alexa Brown
3 years ago
I went to Citgo to get an inspection sticker. After 30 min in the garage, my car came out with a rejection sticker. The guy said I needed a whole new headlight assembly which costs $400+ labor. I went elsewhere (Chris auto repair in Winthrop) and all I needed was a bulb adjustment. Chris ended up getting me an inspection sticker and fixed my headlight for $100. I have never had a positive experience at Citgo. I only went there because it was convenient. I will never go back and these people should be ashamed of themselves trying to take advantage of a young woman.

  James Wright
10 months ago
I normally do not like full service stations but this one was fast and a decent price. Well done!

  Joe Zito
11 years ago
I love this place! Gus is an awesome mechanic and his crew has always pulled through for me and all my vehicles I've had or still have. Everyone should bring their vehicle here because they're good and honest people with great prices and get the job done! If I live in Gloucestser andcome all the way to Swampscott for and auto repair, then they must be worth it!

  Jessica Mcgorty
4 years ago
Excellent service. They were very busy which is no surprise. They fixed my exhaust system very quickly. They were helpful and courteous. Highly recommend.

  Brody Inglis
4 years ago
Go Else Where:Looking for state inspections they take for ever. The guy at the front said it would take 20 mins. I asked him at 40 mins what the status was and said another 15 mins.Ended up being 1hr 17 minsWill go elsewhere with my vehicles

  sam
4 years ago
The best place where you can have your car either fixed or do inspection . Way better service than the dealership. Thank you paradise citgo for the good service.

  sheila donovan
7 years ago
As a woman who knows nothing about cars I have found them totally trustworthy. Always polite and work is done in a timely manner at very reasonable prices.

  Arthur Audet
4 years ago
Great service, quick efficient & professional! They are busy because they do it rightl again and again. When you find good mechanics, keep them!