BJ's Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  MS B
8 months ago
Horrible Service. Have never experience something like this before. You walk in there's no one available in the front desk. The current supervisor (as of 7/31/23) very arrogant.I do not recommend doing business at this Tire Center not worth your money and time.

  Fearlessfemale
5 months ago
I was trying to get ahold of the tire center. Was put on hold for over 25 minutes. I get that they were busy but I had 1 question that would of taken 2 minutes to see if a tire was in stock. Was bounced to the customer service desk 4 times just to be out back in que. When customer service answered again the woman asked what I needed. I told her as I was in the middle of an emergency and just needed to know if they had a tire in stock. She said hold on and I was hung up on. Poor customer service on all parts.

  Matt Sleeper
6 months ago
First BJs experience here was having to reschedule due to lack of staff after showing up to my appointment. Auto Manager had nothing to say to support his one employee. No courtesy phone call. Member services was dismissive - acknowledged the lack of staff issue but wasn't receptive to the basic idea that the store should have cancelled the appointment. No compensation offered for hours of wasted time.

  Matthew Walton
10 months ago
The discount you get on tires you pay for with poor customer service. Bought tires online and scheduled the install (new BJs member). Show up at 9 for appointment and nobody is there and door locked. Wait 20 minutes before going to customer service. Find out neither of the employees showed up. One employee shows up 30 minutes late and then tells me my tires were never delivered so they weren t even at the store. Nobody called me to tell me. I even called the Friday before to confirm the appt and we were set and nothing was said. Was told they had no idea when the tires would arrive and would call to reschedule. I canceled the order and went to another shop where they could order and install within 2 days. Don t think I ll be back.

  Igor P.
8 months ago
Got a flat tire today so I looked up the tires online beforehand and it showed they had the tires I needed in stock. Walked in at 5:30pm, knowing they close at 8pm looking to replace tires and they told me that they don t have any tires in stock and won t be able to order any today. You telling me a warehouse full of tires, online shows as in stock and you telling me they can t order anything today. Very sloppy - to me it just sounds like no one wanted to work even though all bays were empty and all of the clients got the same story, not in stock and we can t order anything today. Come back tomorrow. If they can t even sell tires properly, I would be skeptical to see if they can even install them properly.

  James McNiff
11 months ago
I had a blow out, the didn't have the tire in stock that matched what I had previously purchased from them. Due to this they would not honor the roadside warrant on the tire. They replaced 2 tires (in January, due to them only having 2 in stock at the time and it being an awd vehicle). I ordered 2 more and was assured they would be in within 2 weeks. 2 weeks went by, no call. Went in after 5 weeks and the tires were ordered again. I was told another 2 weeks for the tires to arrive. Another 4 weeks went by and I went in again. At that time I was told the previous people employed there were gone because of a series of product theft. When I asked what happened to my tires that were ordered I was told they were probably stolen. The tires were ordered again without issue a d were installed by the tire bay. However, there was an issue. The two tires previously installed were leaking air. After a leak check, because of the "road hazard warranty" I was informed that the valve stems were bad on the 2 new tires I had installed in January. It is an absolute atrosity that this "tire shop" is able to exist and still function when they don't fully replace a tire and the entire tire system in the process, and dont inform their clientele the issues that they did not address. DON'T USE THEM FOR TIRES

  I A
10 months ago
I called on a sunday morning and spoke with a young man on the phone and asked if they had my tire size in stock, and he confirmed, I also made clear that i needed my old tire removed from the rim and new tire that i was purchasing to be placed on my rim, and that i was going to install the tire on my car. He told me that they would be able to do it. I arrived at the tire center at about 330 pm, to be told that no they can't do it , after they spoke with a manager that wasn't on site. The young man at the counter wasnt the one I spoke with, the man I spoke with on the phone was not there at the time but was coming back to the tire station, which took about an hour. The young man at the counter was uknowledgeable about the basic information and could not answer any questions at all. I asked if he could check the system if the tire I wanted was at a different location and he could not, and didnt even have the phone number to other the bjs locations. The young man I spoke with on the phone arrived , I asked can I buy the tire and ill figure it out on my own, he said the the system wont allow him to even do that, so i had to buy the tire online and then go thru bjs to get paid ticket and then come back to retrieve the tire. The worst custumer service expeince, I've ever had, and I've been a loyal bjs customer for years. I was there for 2 hours, and wasted time due to the fact that the employees lacked basic knowledge of there job positions. I will not be renewing my membership and opening a costco membership.

  Phu Tran
a year ago
I have been having a very difficult time with this tire center. I bought a set of 4 tires online on December 7th, 2022 and things were looking great as I was delighted that I was able to schedule the tire swap on December 28th, 2022 immediately. I even called off the day to run errands and the tire swap was also on the agenda.Come December 28th, 2022 (my scheduled appointment), I received no notice that not all my tires had yet arrived. In fact, they only had 1 of 4 of the ones I bought and I did not get any notification for me to reschedule/rebook my appointment. The staff member told me to call back next week to see if my tires arrived before dropping by again. I thought, heck I'll give them a chance.So I waited a week and called them on January 3rd, 2023 as instructed. But I was not able to talk to anyone. I had to call BJ's customer service and they told me try and call the tire center directly to speak with someone. I guess they were busy that day, so I called again the following day. Still no answer. I even called a different BJ's department and left my name and number for a manager from the tire center to call me back. Between January 3rd till present now (January 17th, 2023) my sister and I have been trying to get a hold of someone and we still have received no word from anyone at BJ's or an update.My 2015 vehicle now has a rejected inspection for nearly over a month and it only failed because of the tires that needed to be swapped back in December. In addition, I may have to pay an additional inspection fee because the grace period is about to expire. I feel like I have been reasonable and patient with many follow ups but have not received any updates and even spent PTO. Can a rep please help me resolve this issue?

  Narendra Rathod
a year ago
Avoid this location if possible. Ordered 4 tires online and booked online appointment. The person at desk was not ready to do it first then he told he only has 3 tires. After that he said some additional thing is missing which required to install tires. He asked me to come next day and not committing about timing. I called it next day and no response from service center. They asked me wait for some more time. Finally I cancelled my ordered. Never going this location again. Wasted my half day for nothing.

  Alex Pichardo
a year ago
Would not recommend buying tires at BJs AT ALL not sure if it s only the stoughton branch but wow, what an awful experience.Thankfully the manager Ryan helped out however it should not have to escalate to me asking for a manager for a simple tire replacement on a tire still under warranty.The staff at the tire center refused to change my tire because I didn t have detailed paperwork which was sitting in their outdated files in the file cabinet the ENTIRE time. Ryan had to come from the main store to come and look in a cabinet. Ridiculous.Staff at the tire center wasted about 2 hours if my time giving me the run around.Hate to write this review since Ryan was so helpful but unfortunately his staff disregarded customer needs, was rude, dismissive and did not pay attention to detail.I recommend buying tires from a better location.

  Jaydah Robinson
4 months ago
Terrible company and the light skin dude who works there has terrible customer service skills. Very unprofessional and a waste of time. These people can t give a straight answer and refused to help. Don t go here!

  Kayleen Jalkut
a year ago
1 star is way too many for the Stoughton. MA tire center at BJs. Avoid this place. Poor service and incompetent staff. After I dropped my car off for tire installation I was told my car would be ready in 1.5 hrs. I went back at 2 hrs and it wasn't touched. I went back at 3 hrs and it wasn't touched. Tire guy said he would have it done in next 35 minutes...I received a call 4 hrs later saying it was ready but that I should pick it up the next morning. I arrived next morning and they couldn't find my keys or any paperwork. They wanted me to go into the main store to find them. I refused. Finally, someone from the store found them and brought them to me. Shop guy was not interested in helping resolve issues what-so-ever. I asked him to check tires on car and he refused saying this was not part of the service. I do this because on one visit someone gave me mismatched tires. This place is poorly managed and poorly staffed. Buy your tires elsewhere!

  sonny Tran
2 years ago
Arrived 12/4 for the 6:30pm appointment to the BJ's Tire Center located 901 Technology Center Dr, Stoughton, MA 02072 to have tires installed. When the vehicle was dropped off, I was told the wait for 1-2 hours. When I arrived 2 hours later, they stated it was not done. The mechanic stated he could not find the locknut despite it being his job to understand to know where it is. They tried to reschedule due to the incompetence in failing to find the locknut and being short staffed (only 2 people). After my time was wasted, I had to go to the club's customer service to get the installation cancelled. The manager (Steve), apologized for the incident and offered a $50 gift card for inconvenience which I accepted. He also insisted on rescheduling and not cancelling which I had no problem doing and I could do it elsewhere. He rescheduled for the next day 12/5 at 5:00pm and told me to arrive after 3:00pm incase it could be done earlier. When I arrived, the front desk associate stated that the job could not be done no matter the time for that day and there was no communication from management to the staff despite it being on the schedule. They said they were short staffed and overbooked. Essentially they wasted my time two days in a row and lied with their empty promise. This is also not an isolated experience as I witnessed another customer get his appointment cancelled and he had to physically bring home the tires. While I was there the front desk associates were clearly in a toxic work environment due to the incompetence of management and anger from customers as a result. They clearly need help and additional training to deal with problems. The supervisor that was called down (Tanisha) to deal with the situation but it was not her area of expertise with the Tire Service Center. She couldn't offer a real solution aside from cancellation due to the nonexistent communication. Steve essentially made decisions on his own accord without speaking to anyone else which has a trickle effect down to stressed associates and an angry customer. I believe corporate needs to step up and establish order because disarray is all over the place.

  Nghi Perry-Tran
2 years ago
God bless the young men working here. I had a flat tire a couple of weeks ago on a Sunday night. I was able to go in an hr before closing time and was able to get my tire changed. I had a big work trip the next day and would not have made it if it hadn t been for the two young men working here! Great service, will definitely be back!

  Tyler Tsang
4 years ago
Friendly staff, placed an appointment and they started work on my car almost immediately once paperwork was complete! Came back about 45 minutes later and the new tires looked nice!My father came here and had a little problem, but I can't see too much to fuss about from my own experience with them

  Vanessa
4 years ago
Took my boyfriend's car to get tires put on by appointment yesterday that the was made two weeks in advance. Sat in the waiting room for over 30mins while they were "checking if they had the tires" that were bought two weeks prior to this appointment. Horrible service. No professional manner. No sense of urgency. In the long run, THEY Didn't have the tires after we had to ask again what was going on. We made a appointment somewhere else. Won't be coming back here.

  Cynthia L. O'Grady - Real Estate Referral Agent
3 years ago
This is my second visit. I wrote a 5 star review before, and have to write one now as I was lucky enough to get the same exceptional service from an employee named Mark. Mark was extremely professional, and provided me top caliber customer service. If I have an issue with a tire I definitely would return. Thank you.

  samatha freedom
5 years ago
This BJ's in Stoughton, Mass in the Tire Department doesn't even deserve One Star. This place sold me tires that were ( 2 1/2 ) two & a half years old. Just think you pay for 4 brand new tires and they mount 4 tires on my nice Truck that are two & half years old already. They will dry rot before the 60,000 mile warranty is up. !!DO NOT GO HERE. IT TOOK 5 PEOPLE TO PUT 4 TIRES ON MY TRUCK. I HAD AN APPOINTMENT AND IT TOOK THEM ALMOST 3 HOURS TO PUT 4 TIRES ON MY TRUCK. !!! I'LL NEVER GO THEIR AGAIN.

  Frantz Jean Baptiste
3 years ago
I was told that I don't need an appointment for a flat tire. They literally told me to drive somewhere else with the flat tire. This is is the worst place to go to. I will cancel my membership with BJ's and go Cosco instead. It was so cold outside, worst customer service, don't waste your time going there.

  Rhiannon Thomas
11 months ago
The guys helped me torque down my tire. Great service. 5 stars.

  K N
a year ago
Very understaff. 1 guy to do everything, asnwer the phone, customer service, mechanical works. I would go to a different BJ's tire center.

  Frantz Jean-Baptiste (BaderMix)
3 years ago
DO NOT WASTE YOUR TIME GOING THERE. MY FIRST VISIT THEY SAID THAT APPOINTMENT IS NOT NEEDED IF YOU HAVE A FLAT TIRE. I WENT THERE PRAYING BECAUSE I THOUGHT THE CAR WOULDN'T MAKE IT THERE. I WAS SO HAPPY WHEN I MADE IT, ONE OF THERE GUYS IN THERE SAID BECAUSE I DON'T HAVE AN APPOINTMENT, HE WOULD NOT BE ABLE TO HELP ME, I WAS SOOOOO MAD WHEN HE SAID THAT. I SAID TO HIM, HOW AM I GOING TO MAKE IT HOME? MY PSI IS LESS THAN 10, HE SAID HE COULDN'T HELP ME. IT WAS SO COLD OUTSIDE, I BARELY MADE IT HALF WAY HOME. I WAS IN THE MIDDLE OF THE STREET WITH A FLAT TIRE AND I HAD NO HELP. I HAD PUSH THE CAR TO THE SIDE OF THE ROAD SO COULD SWITCH TO THE doughnut. I never felt so helpless like tho before.

  John McMahon
5 years ago
Cheapest propane around for members. Only problem it is in the far end of the parking lot. Have to make trips to tell them you need a refill and then have to go back in to pay.

  sameer pirani
3 years ago
Excellent service! Accommodated me immediately for tire repair. Had a nail in my tire.

  bryan morgan
5 years ago
Great prices of your a member and I can b for $25 for the first year

  Gabriel Bonner
4 years ago
No coupon book on the whole building. Don't understand that. I'm not happy

  Steven Bresnahan
5 years ago
Great service great prices they are very clear and up front about costs

  dee johnson
6 months ago
Trash

  Jim Keenan
5 years ago
Ryan in tire dept. was very knowledgeable and very helpful.

  Andre Ve Tran
8 years ago
Great location to refill propane tank