Stoneham Ford - Quick Lane

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Blake
3 months ago
Website says 530pm arrive at 456pm and told they take there last customer at 5pm and I was the only car there. Customer service getting worse all the time.

  Richard Cooney
a year ago
Arrived at 1:55 in the afternoon one car in front of me they came out and got that car at 2:10 so now I m the only one in the quick lane. At 3 o clock I went in and asked them if anybody was still doing oil changes, then they promptly brought my car in and change the oil in 20 minutes. I have been getting my oil changed there for about eight or 10 years. I will not be going back .quick Lane I don t think so.Service: Oil change

  David Hanauer
2 years ago
Brought my 2017 Focus RS from out of town and they looked after my synthetic oil change. Got me in & out in about 30 minutes. Very pleased.

  Edward Walters
4 years ago
1st off I'd like to say I've been a patron of quick lane and Stoneham since they opened they were always quick just like their name stated. The staff was knowledgeable and the mechanics were courteous and extremely helpful on all matters. Over the past 6 months there's been a drastic change looks like they lost their main organizer she was wonderful and you can notice the difference. They took away the queue line and now you don't know where you stand as far as service you have to go in get a number come out wait and go back in that is ridiculous for a simple oil change. The staff seems irritated and sad and not happy anymore too much bickering this place was great not anymore.

  Google user
2 years ago
On the 2014 F-150 there is a drain pan under the oil filter that will catch and drain the oil when the filter is removed. I go in and have the oil changed, pay and leave. As i m driving down the street I start to smell oil burning. Think it s no big deal, a little oil must have come in contact with the exhaust when they were changing it. 2 days go by and it s worse. I pop the hood and sure enough the factory trained mechanic never cleaned the drain pan, and the oil is now on the entire lower engine, steering rack and other parts of the truck. Along with 4 spots of oil on a new driveway. I go under the truck and start to clean. I call up the Quick Lane manager, tell him what s going on, and he says that something must be leaking because the pan doesn t hold that much oil. He asks if I could bring it in. What else would I d rather do after working all night. Knowing all along that the cause is a sloppy mechanic. The put the truck on the lift, there is oil all over the underside of the engine and frame, and sure enough the cause, the mechanic never cleaned up the waste oil after changing the oil.To the credit of Quick Lane I was offered a free oil change or my money back. I declined, the service was performed, and I wasn t looking for money. I was looking for a we screwed up. Instead The manager decides to state there s nothing that s going to make him happy and walks into the building.A price of advice Stoneham Ford and Quick Lane. You need to learn how to change oil. That sometimes the people you deal with know as much or more then you do. And most importantly, the so called manager should learn to be a man. If you want to make flip comments, say it to the customer, who was CORRRCT in the diagnosis, and not make the comment and then run away.I ll be contacting Ford.

  Mark Stanley
4 years ago
Busy place so time it right or deal with the wait. Staff is courteous and they have 2 great waiting areas with free food items and tvs. I always get my oil changed here and I've purchased 3 vehicles from them.

  m matthews
2 years ago
Great, quick service. The guys there were very professional and offered me a fair price for the service.

  Trevor Marchand
a month ago
Awesome employees and quick service, even if there is a line they work very efficiently.

  Nicole B
4 years ago
Very unpleasant experience one of the tech was unhelpful and the service i had done i ended up going to another shop after i left to make sure it was fixed properly left. If at all possible do not come here just awful.

  sal poli
a year ago
Why do they call it quick lane you have to wait an hour to get in and then you wait another 45 minutes for an oil change

  Paul Mccarthy
a year ago
Excellent service. Had 4 tires swamped out.Recommend!

  Irene A
2 months ago
Great service!

  Patricia Lynch
3 years ago
Stoneham Ford Quick Lane rocks! In particular Joe and Bill...They are knowledgeable, friendly and go over and above to provide great service

  Linda Marino
2 years ago
There very friendly and affordable not to mention efficient Thank you for a good experience..I'll be back

  Tony Vadala
2 years ago
Very through and friendly. Always have positive experience doing business with them.

  Shawn's Plumbing and Heating
a year ago
They are experts and they do a great job.Services: Tires, Brakes, Oil changeServices: Tires, Brakes, Oil change

  Peter Rollins
2 months ago
Great

  TUFTS Tufts
4 years ago
I get there 40 minutes before they open and usually wait 2-3 hours.. place sucks.

  Joseph Grenier
2 years ago
The mechanics are very good

  Joe Saccoccio
2 years ago
Awesome crew of people.

  Richard Medina
3 years ago
Excellent service

  Mark B
3 years ago
Slow and expensive.

  Linda Merrow
3 years ago
Great service!

  Marcelo Camilo MC Network
3 years ago
ExcellentExcelent