Keystone Automotive - Sterling, MA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kareem S
a year ago
I have ordered A-Grade door for my Honda Odyssey. They sent me the B- Grade door with A-Grade door price.There are so many dents and scratches on that with a mild accident reported on that door, they said they don t reduce the money for the scratches on the door. I have no time so I literally took that junk door.Sales rep will tell you A-grade while buying then he will send you B-Grade item, this is how they are selling B-Grade items.It s a game play. I don t know how many victims are there like me.

  Elyor Elyor
5 years ago
For all the mechanic shops and car dealers out there! LKQ's accounting department is the biggest scammers I've ever seen. This store does not handle they accounting right when it comes to refunds for the parts you returned or for the parts they send by mistake. I'm writing this not just because I had one sour experience, but because I'm catching them multiple times when they are trying to convince me that I never paid for the part. You have to provide all the copies of the checks that you paid to get your refund back. Even after pin pointing them check numbers that actually cleared on their account, I'm still having a nightmare. They never send your refund check unless you call and friendly remind that they got your money. And it is always, your check was just about to get mailed.Unprofessional and slow!Good part selection but bad handling of business!

  Mahan Manu
9 years ago
Repair service for wheel repair isn't what I expected, all they really did was fill in the curb rash and paint it, didn't really straighten the wheel. Girl in the front was a bia'tch. Waste of $170.

  karen ferrero
3 years ago
I personally really like Keystone. When I call they are always nice to me, the prices are super cheap and I get parts right away

  Walker Kerwin
4 years ago
Very nice bunch of people. Excellent service. Easy location to find. Kept their promise to me about the part and its availability.

  Jose Alfredo Garcia
6 years ago
the place is wrong, the building is located at the other end of the street

  Juan C Trujillo
6 years ago
Didn t even have the right address on google maps and horrible service

  Chris Kim
7 years ago
real idiot people. do not have any sense of business or customer service.

  Mat Johnson
7 years ago
Slow service. Counter lady is moody.

  samuel crawford
5 years ago
Ehh