O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Jones
2 months ago
Checked a few times for trailer hitch they had trouble matching truck to item number .I emailed tech support for hitch on cell phone and gave my truck serial # and was given part no. Fast .I do stop for wix filters which I only buy for my equipment and like tools there

  Lynn
a year ago
Jermy was so nice and replaced my battery. Asked about my air filter since he noticed my oil change sticker was new. He checked it and it was super dirty and offered to replace for me! Went back inside and got the air filter and replaced it. Everyone was so nice in the store. I ll be shopping here for everything .

  John Frogameni
a year ago
Amazing customer service! I've always visited other auto part stores because they claimed to be the cheapest which might be true, but it's nice to go somewhere that actually feels welcoming. The service was great and the person working that day gave me great advice which prevented me from buying more than I needed saving me money.

  Jacklyn Reardon
a year ago
The staff are always so helpful. One of the guys helped me change the battery in my key fob. They can also test the codes if you have any check engine lights on, for free. Super helpful.

  Kristen Kiki chrzanowski
a year ago
Such nice and helpful staff. Very knowledgeable. I had to get a new headlight and the young man Thomas was very helpful and even installed it for me. Thank you so much for being such a great place for all of my automotive needs!

  Michael Misiaszek
a year ago
Really excellent customer service, Jake was friendly, knowledgeable and very helpful with a headlight warranty. Jake quickly solved the Rubik's Cube type puzzle that was the bulb packaging and even installed them for my wife and I.Have always been treated very kindly by the helpful people at O'Reilly's, thanks for everything.

  David Cross
11 months ago
Just ask for Jeremy is all I gotta say. Found out he left autozone and now works at this store. I drive from Wilbraham just to buy parts from Jeremy. Jeep master, Chevy master, ford master and jack of all trades for the rest. Keep this man, he s a national treasure lol

  Bass Life
2 years ago
I needed to replace my high and low beam headlights in my 2015 Dodge Charger today.I arrived at Orileys and was met by a super friendly employee who was on top of things to help me find what I needed. Being disabled I have issues bending over very far and Kat was more than willing to step up and help me out and another employee (Joe) came out to assist and together they replaced all 4 bulbs in just a few minutes. Dodge doesn't make it easy doing anything with the lights and Kat & Joe didn't have to help me but they both went above and beyond and I greatly appreciate them both. It was my pleasure to buy them lunch. Thank you both.

  Bobby Pekridis
3 years ago
This is the second time I ve had a great experience at the O Reilly s Auto Parts store in Southampton and decided I needed to acknowledge it. Long story short, I went there in late January and a heavyset gentleman (sorry but I m not PC) seemed to care more about Facebook or whatever he was doing on his phone, rather than helping me find what I needed. They were busy but one of the delivery drivers, Paul I believe told me this wasn t his normal thing but gave every effort he could. He made my day, first by not ignoring me and 2nd by solving my problem, even though it wasn t his job. The heavy kid on the counter didn t pay any attention to one customer, but I m sure Instagram was more important than me. I m leaving a review this time because the young lady who was working there this past Thursday made me feel like she actually wanted to solve my problem, just like Paul did in the past. I was looking for a unique part but after some time she found it in a DC (not sure what that is) but had it in her store the next day. I wish I got her name so I could give kudos to the corporate bosses, but the reason I continue to shop at O Reilly s in Southampton is because of people like her and Paul.

  Megan Omalley
a year ago
Wonderful experience, Jake was super helpful. He looked at my engine coolant and matched me with the correct coolant, and then went as far as to refill my coolant for me!

  Shane Martino
2 years ago
Great staff the last time I was there. While trying to hunt down a starter for a rare vehicle I was given the utmost attention. Rather than made to feel like I was imposing upon their operations, I was treated with dignity, taking nearly half an hour of one associate's time purely for my singular part.

  Jim Pecora
2 years ago
What a well stocked and clean auto parts store. Knowledgeable sales clerks was the icing in the cake. I would visit them again for any of my needs. Open late which is great I'm very happy that I stopped in here.

  Daniel DeBastiani
2 years ago
During a heavy downpour they gladly without hesitation or complaint change the wiper blades on my truck. It is nice to see service is not a thing of the past as well. I'll be back in there store in the future for sure

  Jason Tindell
2 years ago
The only place I will go now! Southampton has the Best Customer Service! And I would love to get that Beautiful Young Ladies Number that works their! She's beautiful and Good at her job! They all are good in Southampton!

  Joselito Negron
a year ago
Guys just doesn't feel like helping you. Ask about fuses and they said sorry but I cant help you look at the fuse diagram. Had to look it up and figure it out myself. Thanks for nothing.This happened on 11/19/2022 at 12pm.

  bertrand bickel
3 years ago
gave part number for right part, I ordered 3 parts all the parts were wrong, not only that there is 6 people waiting to check out, 1 person working, then on the refund the guy tried to short change me $10, on my 2nd returned item because I had to go all the home to find out it didn't fit any way I needed some other items, and was watchef like I was gonna steal something, REALLY!! how about helping!!! I myself personally will never use O'Reilly again and will tell anyone who asks me know about my experience, thanks for wasting my time.

  F Franco G
3 years ago
Just left there and a gentleman named Matt helped us. He went above and beyond and it was a great experience. This man needs a raise! Will absolutely come here for all my needs from now on. Thanks for being awesome Matt! We appreciate you!

  Beverly Chapman
3 years ago
This place was fantastic when they first opened. Ever since the beginning of this year things have been incredibly disappointing. I understand the Covid pandemic and the issues surrounding that, but why does the store choose to lock the doors before they're supposed closing time (aka what the sign and Google says), and why are the guys working there allowed to wear tank tops or basketball jerseys so I have to try and guess who is an employee and who is not? Sorry thanks but no thanks, they need to find a guy who cares more about his customers than he does his internet feed. Millennial's...ugh!!!!!

  m s
4 years ago
Great customer service, easy to spot while driving. Helpful staff, prices are decent, some items cost less in comparison to other automotive supply stores. Plenty of parking. Highly recommend.

  Rick LaBay
3 years ago
Prices are not great but fair. The staff at the Easthampton MA store are friendly and knowledgeable of their inventory. And the shelves are kept neat and well stocked.

  josh jones
3 years ago
I don t normally post about great customer service experiences but Kat at O Reilly Auto Parts in Southampton MA made my day. I purchased light bulbs and wiper blades and she offered to install them....at NO charge! I didn t expect this type of service but it goes to show what type of employees O Reilly s employs.

  Emerald Boy (charazard epic)
2 years ago
Bought a screw for my caddie. Put her with my nut, then came all over in the inside of her. I love my caddie, her name is Cherry. Cherry the caddie with my nut came inside her screw. Ahhhh nutty nut fun time.

  Bones MIll
2 years ago
People are nice that work here and seem knowledgeable for the most part but you'll need a pot of gold to buy their auto parts. But hey parts aren't cheap to buy no matter where you go to get them.

  G Hammer
2 years ago
Didn't have a common spark plug.Did offer to get it in a few hours though.Prices were the same as other parts shops.

  Damaso Diaz
5 years ago
Hi I would like to thank you for your feedback! As for the rest please feel free to drop us a comment and let us know how we did. We stride to do the best and we would love to know your opinion.

  George Mengel
a year ago
They have the parts I wanted but were a little higher price

  Dennis ODonnell
3 years ago
Just picking up some parts for my nephews truck. Everyone there was very helpful and went out of their way to get me what I needed...

  Alice Brin
2 years ago
They have a lot of things for my car .very helpful too.

  Whip City Wrencher
3 years ago
A very friendly staff, and they sell good products.

  Johnny
2 years ago
Can't find a selection like they have