Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Zac Rosner
2 months ago
I had exceptional service from Silver Cloud Towing recently, and I couldn't be more grateful. After a car accident that left me in need of a tow, I was anxious about the condition of my manual car and how it would be handled. However, they handled my car with the utmost care and professionalism, ensuring that it was safely transported without any damage. Their attention to detail and commitment to customer satisfaction truly was appreciated. Additionally, their recommendation of Orleans Auto Body for repairs was spot-on. I highly recommend Silver Cloud Towing for anyone in need of reliable and safe towing services. Thank you for your excellent service!
Heather Damon
5 months ago
They are always so nice .. and calming! Especially when you are stressed out and your car is suddenly not working !! The fellas say" don't worry ma'am, we'll take care of it no worries" well, that's exactly what someone wants to hear when their car is being towed somewhere or they have a flat.. I've had both these experiences ones for myself and ones for my mother and they were just so nice I'm very happy we have these people around trustworthy normal kind local guys just doing their job making us feel safe I appreciate that very much:)
Brandon Decoste
5 months ago
Towing classic cars of any high end car they have been excellent have used many times and always excellent service and timing worked with jason recently and was timely neat and safely managed my classic ride thanks guys
Stephen Emory
7 months ago
Needed to have my car towed on the Saturday afternoon of Labor Day weekend. AAA was going to be over 2 hours and these guys were there in 40 minutes. They got me to Town Fair Tire in enough time for me to get the repairs done and on my way. Without them I would have been stranded until Tuesday with no car. The driver was awesome. Very pleasant and professional. He made a bad situation tolerable.
phillip santangelo
9 months ago
Just had Silver cloud towing leave me and my truck stranded at a customers house because he was to lazy and didn t want to tow me to Hyannis from Chatham and told me to call back and have somebody else come back out and hopefully they can get me out of here today hopefully What a joke of a company I will not be calling them again and I suggest other people do the same unless you want to get left at a customers house after waiting three hoursService: Car towing
Katy Lorge
6 months ago
OMG This is the worst business run on cape cod. Not one ounce of sense of business management and ethics by far for cape run down services. Requested tow and they never did, they actually took possession of my car for 4 days and thought no one would come looking for it. Plus charged 390.00 for tow one way. I'm filing a police report for stealing my car and going to the courts. Solve channel 7 news Thursday Night watchYou slashed 2 of my tires, striped out the fuse of the vehicle and dash ripped apart and left it on side of street not even at the place was suppose to be.You will be hearing from Dartmouth and Plymouth police department.
Helene Kelly
4 months ago
Keegan, their mechanic is amazing! So polite, efficient and just all around good guy.
Melinda Marshall
a year ago
Charlie from Silver Cloud came and rescued me when my huge truck died on a job site at the end of a long and cold day. It was a cold night around 6:00 and every other company I called was telling me they would take hours to get to me if at all. My boss came and picked up my 2 coworkers and left me to stay with the truck because I was the foreman on the job. So I was all alone in someone's front yard in my truck! I called around and no one was really available to jump me. It was even more complicated because I was in a big diesel moving truck with two batteries. Finally one of the companies I called suggested calling Silver Cloud. I'm so glad I called! I was told that someone would be out in about a half hour and within 40 minutes or so I saw Charlie pulling up and man was I glad to see him!!! It was definitely getting cold having been sitting there for quite a while (seeing as I had made other calls first and talked to my boss back and forth and facilitated the pick-up of the rest of my crew). The actual wait for silver cloud once I called was like no time at all. Charlie had the right tools to remove the panel covering the box for the dual battery, removed it quickly and started charging one of the batteries with his portable charger. Then he pulled up closer and got the cables going from his truck to the other battery. We both exclaimed "let there be light!!!" as the truck finally started. I was so happy. The final price was extremely fair, and I was on my way like nothing ever happened. I can't tell you how grateful I am for the wonderful, courteous, and professional service I received. Payment was easy too, as I was able to check out and get a receipt emailed to me right from his company phone/tablet. Considering how bad the night was, dealing with Silver Cloud and their A+ employee charlie was an absolute pleasure and I will be calling them first next time!
Andrew Tourtellot
2 years ago
My service was a pretty simple tire change and it was all done through AAA so I can't speak to customer service or pricing, but I appreciated the promptness they came out to my spot in Harwich as a snow storm was beginning - although be aware their default time estimate via the AAA tracking service was a conservative 2 hours, which was updated quickly when they actually send a truck out almost immediately :) Anyway, the driver was friendly, reassured me on few points I was wondering about, spotted the culprit to my flat and pointed it out to me, gave my 15-year-old spare a good look over and air boost, reminded me the cautions about driving on the spare, and was very efficient.Also, a local friend I called while I waited immediately mentioned she'd had good service from them in the past, so that seemed like a good sign too!Service: Tire change
Jennifer Colton
a year ago
Called at 6am this morning as my son locked his keys in his truck. Was told about an hour (it s middle of the summer on the Cape, so totally expected to wait) and the driver arrived not even 10 minutes later. He opened the truck and my son was off to work about 5 minutes later. Thank you for the great service, it was very much appreciated!!Service: Car lockouts
M J
a year ago
Excellent professional and caring. Jason took extra efforts to insure our well loved 42 year old MGB was towed with expert care. He explained how the process would work to assure us that there would be a trouble free tow and he delivered! Thank you, Jason !Service: Car towingService: Car towing
Bob Wilson
a year ago
This last week I had need for their services from jump start to towing. 6 star rating out of 5. Professionalism, Knowledgeable, with extra emphasis on Customer Satisfaction. This tells you how upper Management is. Thanks to Ted, Angela, Patrick, Ed, Jason for Service well performed. You can often tell the work a company performs by the condition of its equipment and vehicles. Cleanest Towing Trucks on the road. Outstanding Towing Company. Bob WilsonService: Car towing
Kate J
a year ago
Locked my keys in my car this evening. Went through AAA to connect me with Silver Cloud towing. They were at my car within 10 minutes and Jay unlocked my car within 2 minutes. Such an amazing job and friendly demeanor for what could have been a very stressful situation! Thank you thank you!
Jeff MacFawn
3 years ago
You guys are the best!!! Ted has built a great business over the years. I called my insurance company and set up roadside assistance and they called a certain small company and after waiting an hour I called the company who was going to deliver roadside assistance to me and they informed me I would have to wait at least another two hours. I told them to cancel and I called Silver Cloud they were on site and completed the job within 20 minutes. What more can anyone ask for? Fast service, nice employees and reasonable rates. 5 star all the way.
Joshua H.
a year ago
Really bailed me out of a bind and were kind, courteous,and with very fair pricing. Sometimes hauling companies can make a living off of people's bad day knowing they're between a rock and a hard place but silver cloud went above and beyond to help me out highly reccomend!!Service: Local haulingService: Local hauling
derek correia
6 months ago
The tow drivers use electric impact guns and cross thread the lug nuts all the time. Lack of care for sure.Service: Tire changeService: Tire change
Tina Sylvester
3 years ago
The women in the front office were more helpful after my accident than anyone else. They really know their business and are kind and considerate. I was grateful the police called Silver Cloud after my accident. Thank you for your service to our community!
Bacon Boy
3 years ago
Fantastic service and had the correct equipment to safely and responsibly tow and transport a vintage motorcycle. Super fair prices as AAA doesn t cover motorcycle towing. I am still impressed and fascinated by the rig they used to tow the bike given it was on a Ford pickup. Would absolutely use and recommend over and over. A lot of tow companies I contacted said they didn t have a truck that was able to safely and responsibly tow a bike which I appreciated but silver cloud was aces!!Service: Motorcycle towing
Bill Larned
2 years ago
My Prius C got stuck in the snow after the Great Blizzard of 2022. Joshua M. showed up from Silver Cloud and saved my day. I m a caretaker for my mother and time is of the essence. Josh has a great attitude and is professional. I hope I don t get stuck again, but if I do, I ll go with Silver Cloud again.Service: Car towingService: Car towing
Marie Gjerstad
2 years ago
They were honest, and reassuring to me when my car wouldn't start and I needed to be out of a vacation rental by a certain time. Jumped my battery and my car started. I was able to make it home. I didn't end up needing a tow. I really appreciated the help.
Gianni Bisceglia
3 years ago
I was told $260 and I was charged 468 on my AT&T card after the guy said it was 260.Company didn't even give me a receipt through email. I'm still going through a dispute with my AT&T card. Still waiting for the company to get back to me. Absolutely bogus. Very shady company, and what they do with a credit card number when you're not around and not issued a receipt that I was supposed to get through a email.
Fred V
5 years ago
Very courteous, professional and helpful. Very safety conscious. This company pulled me out of a serious jam on a dirt road far from all services. They earned every dime they charged for this difficult job. Not all towing companies would have agreed to try. I hope never to need towing services again, but if I do, they will be the first I call.
Katie B
3 months ago
Always earlier than said. Great crew
Nicole johnson
9 months ago
Mary D rocks!!! We locked the keys in the car & she got it open in no time at all.You are the best Mary D!!!!! Thank you!!Service: Car lockoutsService: Car lockouts
Sylvia Yero
3 years ago
So After my passenger side Ball joint Took a dump on me yesterday I contacted AAA to get me towed out of my hotels parking lot, waited 3 hours only to be told by a different driver ( i think from a different company) that my car was to slammed to the ground and was told there was nothing they could do for me I was devastated. AAA asked me to call in the morning to see if anyone of there other drivers could possibly attempt to help me. Today at 9 am I called and they sent me JASON!! Jason looked at the car and smirked and said I got it. I could already tell he was a seasoned vet in this towing business. After about 30 minutes and using all the tricks in the book he loaded my SLAMMED Lexus IS300 onto the tow truck. This was definitely no easy task but due to his amazing Gotta get it done attitude he did it. He was what everyone in this business needs To be !! Thank you so much Jason and silver cloud towing you guys are amazing !!!
Cory M.
2 years ago
We use them for our work trucks when there is a breakdown. They are always fast and very reliable. I would highly recommend Silver Cloud for all your towing needs.
SP C
5 years ago
Efficient and courteous, I've used twice and highly recommend. They arrived within 15 minutes of calling for a lockout, and were also great with a tow when I had an unchangeable flat on my boat trailer.
Anne Chambers
a year ago
Thank you Jared!! Very nice guy...professional, skilled and courteous! Even in 90 degrees and 90% humidity, he didn't flinch with a smile!! Well done!Service: BatteryService: Battery
Janice Donelan Matheson
2 months ago
They were very helpful and polite
Erinn Larkin
2 years ago
I didn t need a tow, but I saw one of their drivers race another car to cut them off when the other car had the right of way. When they weren t able to get ahead of the car, they followed the car so close a person couldn t have walked between them, shining their lights right into the back window. I ll never trust them with any of my vehicles.