Mercedes-Benz of Boston Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Pavel Halauko
5 days ago
Dear Albert Berisha,I am writing this letter to express my deepest gratitude for the outstanding customer service I received at your Mercedes dealership, which has completely transformed my recent experience with your brand.Following my initial disappointment with the scheduling of service for my C300, which I detailed in my previous feedback, your swift and considerate response to my situation was nothing short of remarkable. Understanding the urgency of my engine light issue, you personally ensured that my vehicle was inspected the very next day, demonstrating a level of dedication and customer care that I had not anticipated.Moreover, I was thoroughly impressed by the efficiency with which the necessary parts were sourced directly from Germany. This prompt action not only addressed my vehicle s issue with remarkable speed but also highlighted the dealership's ability to manage customer expectations with professionalism and agility.Additionally, I must extend my utmost appreciation for the provision of a loan car during the repair period. As a tall individual, comfort is paramount to me, and the S-Class vehicle you offered surpassed all my expectations in terms of luxury and convenience. This considerate gesture made a significant difference in my daily life, allowing me to maintain my schedule without interruption.Your exceptional handling of the situation reflects the pinnacle of customer service that one associates with the Mercedes brand. It is a testament to your commitment to excellence and has left an indelible mark on my perception of your dealership.I believe that such exemplary service deserves to be recognized and celebrated. Hence, I am delighted to amend my initial one-star rating to a glowing five-star review, though if it were possible, I would certainly rate my experience even higher.In conclusion, I want to sincerely thank you for your personal involvement and for going above and beyond to ensure my complete satisfaction. Your actions have not only resolved my immediate concerns but have also solidified my loyalty to Mercedes-Benz as a brand that truly values its customers.Best regards,Pavel Halauko

  Pavel Halauko
2 months ago
Disappointing Service Scheduling Experience at Mercedes DealershipI recently contacted the Mercedes dealership on Wednesday, January 31 to address an engine light issue with my C300 vehicle. I inquired about the availability of a service slot for the following day, only to be informed that I would need to bring the vehicle in between Monday and Thursday in the morning, with the earliest available appointment being on February 5. Unfortunately, due to my work commitments, I was unable to bring the car in during the specified timeframe. Consequently, I reluctantly scheduled an appointment for February 13, which necessitated waiting an entire week for the service.It is deeply disappointing that a luxury car dealership, synonymous with premium service, would impose such restrictive scheduling policies on its customers. It begs the question: If a driver were to encounter an urgent engine issue and attempt to seek immediate assistance, would they also be instructed to make an appointment for a later date? This approach raises serious concerns about the dealership's commitment to providing timely and efficient service to its customers, particularly in the context of unexpected vehicle malfunctions.The lack of flexibility and accommodation in scheduling service appointments reflects poorly on the dealership's commitment to customer satisfaction. It is concerning that such an experience could be associated with a brand renowned for luxury and quality. The inability to promptly address critical vehicle issues undermines the very essence of luxury car ownership, where one would expect expedited and prioritized service for maintenance and repairs.In conclusion, the scheduling experience at the Mercedes dealership in this instance has been nothing short of disappointing and exasperating. The unavailability of timely service options and the inflexible appointment scheduling process have left me deeply dissatisfied. It is imperative for the dealership to reevaluate its service protocols and prioritize providing a more customer-centric approach, especially in circumstances where urgent vehicle issues arise.

  Taewon Jeon
5 months ago
The experience we had with Mercedes-Benz Boston was nothing short of exceptional. We were given a full tour by Chip in a manner that was professional and courteous. Having purchased our fifth car, we can say that this proved to be the best buying experience we have ever had.

  magixhelen
a year ago
I took the car for a regular B maintenance service. The rep spent 30 minutes listing all the services that need to be done even BEFORE the car was serviced/looked at. I declined because the list should be presented AFTER they perform the service then reported, not BEFORE. Once I declined, he was no longer interested in talking to me. I told him to look and repair the broken (rubber) seals for my trunk door. He said "they will don't worry...", but he did not write anything down and clearly it was not fixed (same as when I brought it). I felt totally ignored. I don't know what happened to Mercedes-Benz of Boston at Somerville. I wasn't like this before. I will not come back here unless something changes. I usually get a phone call after the service is done, then I decide what service I will do but never received a call. No one spoke to me about the car when I picked it up. I paid $650 and not sure what was done, other than a paper they gave me with check marks of what they did. Disappointing and not returning.....Service: General repairs & maintenance

  dror ashuah
a year ago
I have been going to herb chambers for years and this is the first time I am inclined to send a shout of gratitude to Mike Vuo a customer service rep in repairs who helped me greatly demonstrating professionalism knowledge and care. He actually showed great initiative in having my insurance absorb some of the costs. Mike Vuo was extremely helpful and I highly recommend him. Thank you MikeService: Auto maintenance

  Janice Spencer
a year ago
They greet everyone as you enter in. Staff friendly, helpful and make sure you get what you came far. Quick movement! Got out of there fast! No delay!.recommended everyone who needs a Mercedes Benz to go to 259 McGarry ,Somerville, Boston.

  Yunus Cem YILMAZ
a month ago
Very high variance in service quality.

  Magalie Zamilus
3 years ago
Great service. No wasting time. One representative taking of me from the beginning at the end. After delivery he called to make sure everything is Okay.For now i am satisfied

  H D Sound & Lights
a year ago
They gave me the wrong part,So, I had to waste my time twice and wait till next day to pick up the part while the car still on the lift at the shop.

  Mario Bajrami
10 months ago
A pleasant place, very quiet and with very good, loving people who make you feel at home. I love that place.

  J K
a year ago
One of the best service center in Boston, however, the roadside service will make your experience like hell!Service: Wheel alignmentService: Wheel alignment

  a.murat Bulmus
2 years ago
Nice and fast service. Their diagnostics before and after is good

  Michelle Bernier
3 years ago
A little difficult to find parking but overall prices are average

  Nicholas Franco
2 years ago
They always bend over backwards to help you!