Aris Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon O'Connor
3 weeks ago
I went to get an inspection and found out that my emergency brake wasn t working. They set up an appointment for me for the next day, fixed the issue, and I was able to get my car inspected right before the end of the month. Great service, very friendly, and fast turnaround time. I m new to the area, and I will definitely be coming back if I have any car issues!

  Kae *
3 months ago
Longtime customer (7+ years). Quality of service has declined significantly in the last year or two, incomplete rebuilds after repairs, most recently broke the tabs off an air filter compartment and said nothing. Unsecured lid the fell off and caused engine to stall and throw a code. If the people who work there are going to let you drive off with a broken part without saying anything I can't trust their work. What's the work I can't see look like? Never again. They also tolerate a staff member who often smells strongly like alcohol. Very unprofessional....Editing to add that Alex promptly phoned my boyfriend after reading this review to offer an apology. What is this, 1950? We're done here.

  Bahati Nkera
3 months ago
Took my car here to get inspected after it failed at another place. The other place tried to charge me $500 to fix the "issue" that caused the failed inspection. The guys at Aris proved to me that the issue wasn't as serious as the other shop made it seem and they passed my car without needing to pay for extra work.10/10 would recommend Aris Auto to others. My time at Aris was quick and easy and the customer service was great.

  Ibrahim Bharmal
3 months ago
Very terse and rude way of dealing with customers. Came to get my smog check and they told me in order to past the test would need to drive it a while (I had my battery replaced). When I came back to get it rechecked they surprised me with a new fee saying it was longer than the 60 day fee. They said this was a standard fee by the state, which may be true, but was never told I had to come within 60 days. When I tried to explain this was never conveyed to me, they became extremely combative. I highly recommend going to another like Mac s or GE.

  GRE Justice
5 months ago
I was spoken to very rudely and don t recommend coming here. When my initial smog test failed because it was done after a battery was replaced they said to just bring it back after driving it more and they would retest it for free. When I did come back, they made up a 60 day rule and charged me again. They never informed me of that rule, and refused to even consider waiving it. This is already after spending 300$+ here. Do not come here. They are not honest, and will cheat you of your money.

  �zcan y ld r m
a month ago
I'm definitely not suggesting it. They want very high pay, as they are not doing their jobs well. They asked me for $315 for the repair I had made for $130 earlier.

  billy
3 months ago
Very rude service with extremely lackluster work. They don t care about customer service, just making the highest profit margin on you. The recent reviews are proof of this. There are several other options in the area where you can take your business. I reccomend you save yourself the headache, being spoken to disrespectfully, and being overcharged.

  Katie Dickins
8 months ago
$20 to change your plates is steep. I had out my out of state plates that I wanted switched for MA plates. I would expect this would ve been $5 or part of customer service. I understood there was a fee but the pricing was not transparent. The time it took was 3 minutes max, if any. There was no mention of difficulty or need to replace the bolts. I also had a plate frame with my previous plates and it was not put back with my new plate so even the customer service was minimal. I then called Accounts Payable later to ask what the standard fee was and they put the mechanic on the phone and they stated $20. I then went to their reviews after the fact and saw a review posted a year ago regarding a similar event and they charged them $10. The sliding scale of pricing creates distrust.The reply to this comment regarding $5 was not transparent and does not make sense how one can get to $20 when there was no changing of rusty bolts nor difficulty in removing.Service: Vehicle safety inspection

  Javier Ortiz
8 months ago
Quick and efficient inspection, they don t partake in small talk. They didn t try to haggle me or encourage me to do any unnecessary fixes. Parking lot is a bit small when multiple people are queued up for inspections so I m unsure what the scenario is if more than 3 cars are getting inspected at a time. Overall great place, I would recommend for inspections.

  Peter Kalanzis
7 months ago
I've been using Aris Auto for over 20 years at this point and every time I go there I find my work well done at a reasonable price. they have earned my trust over this long-term relationship and I'm not a wealthy person who can afford to get his car done at the dealer.

  Danielle Iacovelli
3 weeks ago
Went in for an inspection first thing in the morning and they had it done in 20 minutes. Would recommend!

  John Harrold
7 months ago
Great mechanic, very trustworthy. I like to do a lot of my car maintenance, but when I don t have the time or the tools I go here. The are very knowledgeable and gives it to me straight.

  Olivia Love
a year ago
I had a great experience here. I came in to renew my inspection sticker, however the mechanic at Aris pointed out that my tires had little tread which would not allow him to pass the inspection. And sure enough, that was the case - they were very bare. The folks at Aris quoted me on a very reasonable price for four new tires they had in shop and in less than 24 hours I got a text that my car was ready. Extremely nice and honest people. I would recommend Aris to anyone who s looking to get their car serviced.Services: Tires, Vehicle Inspection

  Nicholas Schiavo
2 years ago
I am happy that when I came to check out their reviews, after already being there, their reviews reflect how great their service actually was. I recently took my KIA into them for some repairs. I was worried, as my old mechanic retired, and I had to take a chance on a new one. Right when I walked in I was greeted by the owner, Bob. He was down to earth and chatted for a bit. I told him the issues and told me to leave the car. He called me later that day to explain what would need to be done and the price, that he explained could go up once they see exactly what the damage was. He quoted me at 800$ for 2 ball bearing 2 new tires and an alignment. After 3 days it was ready, as it was very busy there. I get ready to pay and the price was 100 and cheaper than he quoted me! He explained that there wasn't as much damage nor did the car need the alignment, I can't imagine other shops looking to save their customers money. On top of saving me money he also went in and fixed a couple small issues (brake light and wiper) while also giving me an inspection sticker that I desperately needed. All in all Aris auto is as good a repair shop as you can expect, and have become my new go to shop.Nick SchiavoServices: Tires, General repairs, Wheel alignment

  Heewon Lee
6 years ago
First time writing a review. I went there for an inspection and one of the guys who was working there rear ended my car. The bumper was damaged, but the guy didn't even apologize. His co-worker who saw him rear ending my car check my front bumper and denied that the guy bumped into it. He kept on saying "I don't think so!" Finally I went to talk with the guy who rear ended me and apparently he was drunk! I mean DRUNK!! I can smell the alcohol from his breath. I got the hell out of there... But I saw the guy jumping into another car to bring in the garage. I trusted the Google reviews, but left with a damaged bumper and disappointment. Will never go there again.

  Mikaela O'Hare
a year ago
I had a great experience! I had to unexpectedly leave town for a few months, and when I got back my car was DEAD. I went to Aris on a coworker s recommendation and I m so glad I did. I had my car up and running again with a new state inspection sticker in two days and will definitely be coming back. Thank you guys so much!

  Tom DelMedico
4 months ago
Got my sticker, once it went in the bay it was ready in about 5 minutes.Been going there for many years.

  Robert Sidney Cox
a year ago
Had my inspection here. Bob was upfront that installing the license plates would be an extra $10. I guess that is reasonable, since I can imagine some are more work to change than others (I did it myself). I needed my windshield washer fixed for the inspection: I had an idea what the problem was and Bob fixed it quickly for a very reasonable price. Will be back!Service: Vehicle Inspection

  John Counselman
2 years ago
I can't speak highly enough of Aris Auto! They are very polite, professional, and their work is top notch. I worked with Alex and Bob who were both very transparent and straightforward about what needed to be done and how long said repairs would take, and Bob was quick to point out ways for me to save money via my warranty (I saved $400 thanks to him!). A local business that has been around for a long time for good reason, I'll be going to them for all my car needs moving forward, I highly recommend this business!Services: General repairs, Brakes

  Engin Hassamanci
a year ago
Very unprofessional. None of their employees seem to talk each other. Every time I call I got a different price and different diagnosis for the road noise. The first time I dropped my car for them to change the tires, they didn't receive the parts and I wasted a day. The next time I booked a week in advance to make sure the parts were received. They had diagnosed and told me they will replace two rear tires but ended up replacing my two front tires instead. They didn't bother calling me and communicating what's going on. The road noise I came in for didn't go away, after spending $700+. I definitely regret using their shop and don't recommend.Services: Tires, Steering & suspension replacement

  Justin Crane
a year ago
Our go-to car repair place. Reasonable; have never felt like they re trying to up-sell us. Have one computer guy who needs to be in for them to diagnose engine trouble light on a newer car.

  isha thapa
a year ago
I was there for my auto inspection which they did but at the expense of my car's front grill. When I complained about the issue, the person who inspected my car was nervous initially and declined to take the responsibility. Then, the next person came and instead of taking care of the issue told me "Are you blaming that guy?" He even tried to blame me stating it might haven been damaged before I took it for the inspection. There is no way one can just drive with that damage, the front logo would fall off. The person who inspected my car flee away and returned back as I was leaving. With my experience, no one should get any services at this place unless you want your car damaged.Service: Vehicle safety inspection

  Drew
3 years ago
These guys are awesome. No chit chat, no small talk, just asked what I needed (an inspection) and I was in and out in less than 15 minutes. Was so unbelievably easy and low stress. Will be using them again and would definitely recommend their services.For the bad reviews on here, they're just regular dudes running a shop it's not a corporate chain. Be polite and don't act entitled and they'll take care of you (for example, when I got there a customer was behind the service counter shouting into the garage asking if anyone worked there, the shop had been open for literally one minute, pretty obvious why he was still waiting when I was checking out and getting my inspection report lol)Service: Emissions testing

  Chuck Uglietta
3 years ago
I will start by saying this, The absolutely No what customer service means!!!!I needed tires for my 2014 Dodge Caravan. I shopped around and when I contacted Aris Auto I spoke with Alex (owner). Right away I new this was someone who does things right. He explained to me the options and also let me know I did not need to replace all 4 I could just do the front 2 tires. I asked him what he felt was best and he explained all options to me. My decision came down to 1 thing he said. "If I were traveling in the rain with my family in the car I would do it that way" to me that is what treating the customer right! I now have 4 brand new Michelin tires and it rides and handles amazing. Most of all I now myself and my family are much safer. Thank you Alex and the entire crew for all of your help. You will always have my buisness going forward! It's true the small businesses always treat you like family!

  Maureen Provencal
a year ago
The best service I have ever experienced. I broke down near their shop. The owner came to the roadside and did a temporary repair so I could drive to the shop. He then did a repair repair so I could make it home to new Hampshire. So very thankful!Service: General repairsService: General repairs

  Brian Axelrod
a year ago
These guys are great! Got locked out of car once and they got me out even when it was inconvenient for them. They go above and beyond for the customer and a great neighborhood spot for basic car care.Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  Nick Penzarella
2 years ago
It can be really hard to find a good mechanic anywhere you go. I'm happy I have Aris Auto to call when I have issues with the car. They've taken care of me through two cars at this point. Bob will always tell you what needs to be fixed and not give you any frills or BS. They always seem to figure out what's wrong and fix it at a reasonable price with nothing hidden. If they can't fix it, they'll tell you and if they can, they'll just do it. Sometimes you wait a while for your car to be ready but it's always done right.Services: General repairs & maintenance, General repairs

  Mimi love
6 months ago
Been going there for over 16years love the place especially Carlos he's like family. Everyone is always do friendly.

  Alec Rudd
4 years ago
I just used Aris to fix 2 broken rear springs on my car- they were attentive, friendly, and gave a ridiculously fast turn around, I was able to get my car back the next day even though they had to find and order parts. As if this wasn't enough, my wife's car had an issue the very next day, when we were supposed to be heading out of town. I was able to bring the car in that morning to get looked at and everything was resolved by 4pm. Overall a great experience that gave me a lot of confidence in the owner/mechanics here.

  Hanna Goodrow
a year ago
Bob was very helpful and polite. He went above and beyond to make sure I was taken care of and understood the work being done on my car prior to the state inspection. Highly recommend!!Services: General repairs, Auto emissions testing, Vehicle safety inspectionServices: General repairs, Auto emissions testing, Vehicle safety inspection