Wagner Kia of Shrewsbury

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicolas Martinez
4 months ago
I want to express my sincere gratitude to the car salesman (Daniel Wagner) who assisted me throughout the process of buying my new vehicle. From the very beginning, his professionalism and friendliness were evident, making my buying experience exceptional.Daniel demonstrated extensive knowledge about the different car models and provided personalized guidance, taking into account my needs and preferences. He guided me through all the available options and patiently answered all my questions, helping me make an informed decision.Furthermore, Daniel Wagner was very transparent about the prices and financing options, giving me a clear understanding of the costs involved. His honesty and sincerity were greatly appreciated.Throughout the entire process, Daniel was committed to providing excellent customer service. He was always available to answer my calls and emails, and ensured that all the paperwork and procedures were handled efficiently and smoothly.In summary, my experience with this car salesman and the place was exceptional. His professionalism, knowledge, and customer care made the purchase of my new vehicle a pleasant and hassle-free experience. I highly recommend they services to anyone looking to buy a new car. Thank you for everything!

  Claire Carey
2 weeks ago
I recently purchased a Kia EV9 from Wagner Kia of Shrewsbury, and I couldn't be happier with my decision. From start to finish, the process was smooth and enjoyable, thanks to the outstanding team at Wagner Kia.Firstly, I want to express my gratitude to General Manager Joe, who greeted me warmly upon arrival and guided me through the various options available. His knowledge of the Kia EV9 was impressive, and he patiently answered all my questions, ensuring I felt confident in my decision.Ashley was incredibly helpful throughout the financing process. She worked diligently to find the best financing options tailored to my needs, making the paperwork process seamless and stress-free.Jean provided an exceptional test driving experience, allowing me to get a feel for the Kia EV9's performance and features. His enthusiasm for the vehicle was contagious, and it further solidified my decision to make the purchase.Lastly, I want to thank Ryan for his assistance with the final delivery of the vehicle. He made sure that everything was in order and took the time to walk me through the car's features, ensuring I left the dealership feeling fully informed and satisfied.Overall, my experience at Wagner Kia of Shrewsbury exceeded my expectations, thanks to the professionalism and dedication of Joe, Jean, Ryan, and Ashley. I highly recommend this dealership to anyone in the market for a new Kia or any other vehicle. Their exceptional customer service and extensive inventory make them a top choice for car buyers.

  Lily Grace
a week ago
The best car-buying experience I ve ever had!! Jean was amazing, and helped me find exactly what I was looking for without any pressure or stress. He answered every question I had and was so knowledgeable and helpful throughout the entire process, which was much faster and easier than I ever expected. I could not be happier with my purchase. I highly recommend and will only be purchasing my future vehicles from Wagner Kia thanks to Jean and the rest of their amazing team!!

  Daniel Scheri
4 days ago
It s been many years since we ve needed a new car but wanted to stay within the Kia family, so we started our search with Wagner Kia of Shrewsbury.From the moment we arrived and greeted by our salesman Jean, we were very impressed. We were taken care of every step along the way, never felt pressured, and are very satisfied with our new Kia.All our questions were answered, all our concerns were addressed. Pretty much whatever we needed was handled perfectly.Would easily and strongly recommend Wagner Kia to anyone in need of their services!

  Lee-Jeong Family
a week ago
We had an excellent experience purchasing our EV9 at Wagner Kia. Jean offered us the most competitive deal and made the entire process very smooth. It was literally the best car-buying experience ever!

  Jennifer Gitschier
18 hours ago
Pros: Mike in the service department is great. He kept me informed of the status of my vehicle s warranty work and was willing to answer all my questions (he is the reason the review is 4 stars and not lower).Cons: No loaner available (warranty work); was asked if I had purchased the vehicle from them (did not but shouldn t matter, they are the brand representative for the vehicle and unfortunately Kia won t tow to the dealership I want due to it being further away).As for the rental I had to get, Kia corporate said I should be able to go through the dealership to get reimbursed since it would be faster for me but the dealership does not want to do that since it takes so long to get their money back from Kia so instead I have to submit directly to Kia corporate. . This to me goes back to the dealership being the brand representative and this does not bode well in my eyes to the dealerships customer service.I used to really like this dealership before Covid (no issue with loaners, etc before), not sure exactly what has changed over the past 4 or so years but not feeling the customer appreciation anymore.

  Lois Eastman
a week ago
This is my third lease from Wagner Kia. My last two were Sportages but this time I went with a Soul. I owned a Soul 10 years ago and it s the right size for meMy sales consultant, Jean was very knowledgeable and explained the process that would take place turning in my old lease and getting the new.He went through all the features and explained what each one did as there is quite a difference from my 2012 Soul.He was very courteous and friendlyI ve been with Wagner Kia since 2012 and I wouldn t go to any other dealership

  Katherine Jimenez
4 weeks ago
In my recent car dealership experience at Kia, I was pleasantly surprised by the exceptional customer service I received. From the moment I walked in, I was greeted warmly by a sales representative named Mark who took the time to understand my needs and preferences. He guided me through the available options, providing detailed information without any pressure to make a quick decision.

  krystal maldonis
a month ago
The absolute best!! Jose and the crew always take care of me so well! They communicate often and clearly and always fix my car in a timely manor. They are god to work around my schedule and seem to do whatever they can to help make the experience the best. It s honestly so amazing and I am so thankful for them !!!

  Lizzie Bressoud
2 months ago
Very friendly and convenient. They take the time to sit down and explain each maintenance repair they do. I also came in for my first oil change (since purchase) a week prior to Thanksgiving..but they informed me they were fully booked out 2 months in advanced. I told them that I wasn t aware of this and needed an oil change immediately as I was already over mileage and about to start the big holiday travel. They were very understanding and made adjustments to meet my needs (getting me in 2 days prior to Thanksgiving) Even with squeezing me in, they still went over and beyond without it feeling rushed. Thanks Kia team!

  Karen Girouard
a month ago
Very nice staff that helped me get the car I wanted. Just went for my first service and they are as awesome as sales. Thank you for actress as t experience. This is my 2nd review. I had to bring my car in for a recall and while it was in for the recall they noticed I needed an inspection sticker and asked if I wanted it. I m glad they took the time to ask me. Saved me from having to get it later. Then the vacuumed it and washed it. Excellent service in a timely manner.

  myla barron
a month ago
I just went to Wagner Kia for my first oil change after purchasing a 2023 Kia Sportage Hybrid. The experience was simple and fast. Mike at the front desk was nothing but friendly and knowledgeable. I let him know I would be walking down to a local store while the work was being completed. He called me the second my car was ready to be picked up! I will definitely be going back for all of my car needs.

  Victor Pacheco
a day ago
Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away(Tasca Kia). They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them.

  Michelle Jones
5 days ago
Bought a new Kia Seltos from here. Jean was my salesman and he was incredibly patient. It was my very first time buying a new vehicle. There was no stress and no pressure from him. He made it an enjoyable experience!! I also dealt with Joe and he was great going over all the details from financial to the in s and out s of the SUV. Today was my first oil change and Jose in the service department was pleasant. It was an easy process making the appointment and it wasn t long at the dealership. Waiting room has coffee, snacks, WiFi and a comfortable environment.

  myra keller
a month ago
Had a very positive experience with the service department at Wagner Kia. Had a problem with the electric seat adjustment with a relatively new car still under warranty. Had a specific time for the appointment and the car was seen at the designated time. The problem was resolved along with addressing a recall that I wasn t aware of. The staff were very nice to work with and the repair was done within an hour.

  Heather Antetomaso
2 months ago
My husband and I were Toyota addicts our Toyota lease was up and the prices are insane we decided to go with Kia we heard amazing things and great reviews. We stopped and talked with Daniel he was VERY KNOWLEDGEABLE !! spent time and explained things Not pushy at all !!! Just a great overall experience. Today we picked up our new Kia Daniel spent over 1hr with us going over all the bells and whistles !! Daniel was amazing thanks for all your help & knowledge. Very happy & excited about our new purchase.

  victoria Beauchamp
3 weeks ago
I brought my car in to have some services done (repairs and oil change). All the employees I dealt with were very polite, knowledgeable in their line of work, and performed outstanding service. They also provided me with a complimentary wash for both the inside and outside of my car.

  Joshua Wainrib
3 months ago
This dealership didn t push for a sale, they went at our speed and were very accommodating. I used to work for a dealership and made that known, requesting a no time consuming experience and I feel that s what I got. Mark was great on the sales floor and made the process smooth. Any issues we had they (unlike other dealerships I ve been to), owned the issue and respectively did something about with zero expense to me.

  Mary Egan Dufault
a month ago
Just had our first oil change and tire rotation on our Kia Forte. Excellent service. Very nice to see the gentleman we bought our Kia from and meet the service crew. Highly recommend Wagner Kia in Shrewsbury,MA

  Kristen Moffitt
a month ago
Shirley in the service department is hands-down the best not only does she remember your name but she is genuine in her conversation but also straight to the point. They were quick with service and I didn't have to wait any longer than they had told me I would I highly recommend Wagner Kia ofShrewsbury and say hi to Shirley in the service department.

  Deborah Vlock
2 months ago
Excellent service--friendly and accommodating every time, no matter how complex the issue. I would recommend Wagner Kia unreservedly for servicing your vehicle. We have not (yet) purchased from Wagner, so no comment on sales at this time.

  Brad and Diana Tabachnick
4 weeks ago
We purchased our Kia Niro from Wagner. The whole experience was pleasant and the sales process was good.My only complaint is that I was never notified that Kia connect is not available in Massachusetts due to Kia's issue with the right to repair law.I feel that selling cars that are advertised with this technology and not provided should be disclosed to the customer BEFORE the sale instead of post purchase.

  Christina Pretto
2 months ago
They did a great job on my car and did a multipoint inspection to ensure everything was working properly. I never go to dealers for maintenance because of how overpriced they are. However, I was pleasantly surprised by the prices and will be back next time I need an oil change or work done.

  Marianne Felice
4 months ago
Wagner Kia is superb. I did not need an appointment for the inspection & just showed up. The waiting area is clean & comfortable & there is coffee available & a tv. I brought work to do & planned on being there for at least 2 hours but it took less than an hour. Mary Carlo & Shirley were very helpful.I ALWAYS use Wagner Kia because I bought my car there (her name is Ginger) & I know that Wagner treats her well.

  Nik Nak
2 months ago
1st time coming here, wasn't told anything about my car at the end of the 1st day, as to pick up or leave for next day. JOSE' kept me informed which I appreciate alot. Gave me a great tip about my car. Will see him back in at 1000 miles per him. Thank you for taking your time out to notify clients.

  chris h-22
2 days ago
Really good place to do business. Sales service and operations crew work in harmony. Reasonable prices and flawless customer service. Five stars and more

  Corey Brownell
a month ago
I recently purchased a 2023 Kia Sportage Hybrid at Wagner Kia of Shrewsbury. It was by far the easiest car buying experience I have ever had from beginning to end. Mark helped me through the whole process, answered all of my questions, and blew away the competition.

  John Del Vecchio
4 weeks ago
Our car broke down on our trip to VermontWe were towed to Wagner Kia they diagnosed the problem. Ordered the engine and completed the work in much less time that we anticipatedExcellent customer service, and very competent mechanicsIf you own a Kia and need great service Wagner is the place to go

  J E
2 months ago
My Kia was consuming oil at greater than allowed. Wagner Kia took the vehicle through the three step process and ultimately replaced the engine at no cost. I had researched online and read a lot of horror stories but Wagner was good to me and stood behind the warranty. There was no out of pocket cost, a loaner was provided and the engine replacement was two days.

  Luis Forte
2 months ago
I recently purchased a Kia Telluride with my wife at Wagner Kia of Shrewsbury. Brian Sullivan was our sales representative and he was great from start to finish! I had come off a night shift so wasn t in the mood for any games. Brian was a straight shooter, was very easy to work with and helped us find exactly what we were looking for (we were debating between two models specifically). There was no upsell and we walked away with a fair deal.I don t car shop often but would be happy to go do business there again.Highly recommended!