Jiffy Lube
4.6 (336)
512 Boston Turnpike, Shrewsbury, MA 01545
(508) 845-6207
jiffylube.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Jiffy Lube, located in Shrewsbury, MA, offers oil change services with a team known for their professionalism, efficiency, and friendliness. The staff, including Miranda, Kyle, and others, are highly praised for their exceptional customer service and knowledge in car maintenance.
Services offered: Oil change.
Jiffy Lube Reviews Summary
Pros
- Professional and knowledgeable staff, particularly Miranda and Kyle, who provide excellent service.
- Fast and efficient service with a friendly and welcoming atmosphere.
- Customers appreciate the detailed explanations of services provided and the lack of pressure to upsell unnecessary services.
Cons
- Occasional incidents of improper service leading to damage to the car, such as tire rotation issues and not using the correct type of oil.
- Instances of lack of compensation or response when service-related problems occur, impacting customer experience.
Suggestion
Ensure proper training to avoid service errors that may result in damage to customers' vehicles. Implement a clear compensation policy for any service-related issues to enhance customer satisfaction.
Positive Words
Professional, knowledgeable, friendly, efficient, exceptional, helpful, great, fast, thorough, outstanding, reliable.
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
korey blades
5 months ago
I randomly showed up right before closing for an oil change and Miranda and Joshua helped me right away. They did great! They were both so so kind. First time their and I will DEFINITELY be going back.
Kathleen Curran
a month ago
I recently had an excellent experience at the Jiffy Lube on Worcester Road in Shrewsbury Ma. and wanted to share with those interested and in need of car maintenance!! The manager, Kyle and two of his employees, Miranda and Josh who actually serviced my car are outstanding at what they do! They are knowledgeable, professional, friendly and more than willing to explain what they did to service the car in a very easy and friendly way. It was a pleasure to do business with them and I will be a returning customer for a long while!Kathy C.
law1246
a month ago
This was my first visit and was very impressed. Miranda was very nice and knowledgeable. My service was very fast too. Will definitely return. Recommend for sure!
Sankalp
a month ago
The tires were rotated front to back instead of in a crisscross pattern. The car wasn't jacked up properly, resulting in popping the door panel and leaving permanent plastic stress marks. Overall, it was not a professional experience. I tried to contact using the email as requested in the owner's response, but I haven't received a response yet.
Basanta Rai
2 months ago
This is the best place that I have ever visited. Ms. Miranda is very professional and knowledgeable regarding the automobiles. I love to go for oil changing every time. The team is very friendly and skillful.
Alison Leporati
11 months ago
After a 3 hour drive from Cape Cod to Shrewsbury, with 6 hours in between a kiddo drop off and their recital, I decided to get an oil change and it may have been one of the best decisions of my life due to the crew and the skill that we encountered at this incredible Jiffy Lube.My 6 year old daughter was amazed that there was not only someone under the car but met with such fun and caring staff. We had Kyle (Kyle Lyle Crocodile, my daughter called him) making everything fun and a learning experience. We were greeted by Miranda ( the panda) and then the man (Sam the Lamb) doing the underground work;Each working together to give us the most exceptional service and help.I would now always make the drive for this exceptional team, impeccable service and help.Thank you so much Shrewsbury Jiffy Lube.Service: Oil change
Maria Bessa
a week ago
She s amazing person I recommend her I am so proud to see she s working on the job
Karim Yahyaoui
2 months ago
Great experience in my first visit to Jiffy Lube, the reception agent was very friendly and professional and the service was great and fast.
Brooke Cooney
a year ago
I love this Jiffy! Took my older Suburban in and was seen by Kyle, Miranda, Michael and Sam. Such a great team with a lot of knowledge!! They took great care of my car and gave me a timeline of important services for an older Suburban. What services they could not do as a shop, they had recommendations. Super friendly, proactive and helpful. 5 star serviceServices: Transmission, Air & cabin filter replacement, Tires, Auto engine diagnostic, Brakes, Oil change
Jenny
11 months ago
First time going to Jiffy Lube rather than a dealership for an oil change. Service was really prompt and fast. Miranda and Michael provided some of the best customer service I ve received in a long time. They were kind and professional and provided a lot of helpful answers to my questions. Will definitely come back!Service: Oil changeService: Oil change
Taryn Fernacz
a year ago
I had an amazing experience at this JiffyLube. I ve gone to Valvoline across the street in a pinch before, but always had awful experiences. Just felt like they were condescending and dismissive.In the last year, I switched careers to teaching and finances have been tight. I have a good, newer car that I bought on an old salary that I plan to keep. But, because it s a hybrid, it needs full synthetic oil and it can be a bit expensive for an oil change. I had a gift card and a coupon, but the ensures I got the best deal possible. Miranda, Michael, Kyle, and Sam were some of the kindest, most helpful people people I ve ever come into contact with in a service-related role. It s the best maintenance experience I ve had and certainly a top-10 customer service experience (and I used to work in customer service before, so I ve seen a lot!).I will never go to Valvoline again. And I will never put off an oil change for fear of a bad experience, because I know Jiffy Lube is just down route 9 and they are willing to make the experience painless and affordable.Thank you so much! I will never forget this experience.Service: Oil change
Josh Adkins
10 months ago
Came in for an oil change on a VW Tiguan I d just purchased from out of state. I chose this location due to reviews and was not disappointed. There were several young men working, but they were professional, personable, and gave me a first time discount. Definitely will be back!
Nino Bitsadze
a year ago
Outstanding service! 5+ Stars! Miranda and Kyle were very knowledgeable, pleasant, and efficient during my overdue oil change service. They also offered me a free top off between oil changes and vacuumed my car upon request. No wait. No appointment. The whole thing barely took 15 minutes. I look forward to my next visit at Jiffy Lube s at 512 Boston Tpk in Shrewsbury, MA.Service: Oil change
Adam Borge
a year ago
Frank and his team were extremely helpful when making recommendations. I have an older car (2016), and his team was very knowledgeable with what services they recommended. Not just trying to sell me every service under the sun. I have been going to dealerships for years when getting my oil changed, and I walk out spending triple of what I thought it should cost. Frank and his team were honest and upfront with pricing. I will be going to Jiffy Lube from now on.Service: Oil change
Derrick Bournazian
11 months ago
Miranda treated me like family. Got me I and out very quickly. She was very knowledgeable and helpful guiding me with upcoming preventative maintenance. Surprised to learn she was not the manager of this location she should be.Thank you Miranda and her team.Service: Oil change
Kathleen Buhl
a year ago
My great experience yesterday included tips on how to avoid a problem I had been having with my car. I think they found what had been causing my car to stall as well. I was happy to authorize the services they recommended. I really appreciated their sincerity. I will go back there next time I need one of the services they offer.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change
Chris Richardson
11 months ago
Miranda was a huge help in informing me of my cars needs. The oil change went smoothly and professionally. They are very friendly over here!Service: Oil changeService: Oil change
Diane Miksis
a year ago
Well I went in for a oil change. I have used this location several times and was satisfied. This time not so much. I dropped my car off. When I returned my trunk was open which I found odd. I assume it was the manager that informed me there was a problem. He said I had a flat tire. Apparently when they drove my car into the bay they hit the rail and popped my tire. I wasn t compensated in any way. I spent the next several hours trying to get a new tire. A half hour oil change turned into a whole day affair. Very disappointed in how they handled this situation.Service: Oil change
Carrie Bonfield
a year ago
Everyone at this Jiffy Lube was so nice and friendly. They did great work and I was in and out in only 25 minutes. They even gave me discounts! Every time I come here they go above and beyond for me and never try to tie me into any extra services or take advantage of me. I highly recommend them for any service you may need, they will definitely take care of you and you will leave happy!Services: Air & cabin filter replacement, Oil change
Maribeth Lynch
a year ago
I m very happy to give Jiffy Lube of Shrewsbury a five star review. In fact if I could give them more than five stars I would. It was a great experience pulling in and having three team members explain to me exactly what was going to happen and the change the oil in my car. I was so impressed by how they manage the process and communicated at each critical moment. The price was right, they were quick and friendly and will be back again. Love their team, they did a great job!Service: Oil change
Wyny
a year ago
My go to place.Very pleasant and professional.I never feel rushed in this place.They put pressure in my tires and fixed the valve positions at no cost.The gentleman at the reception is very passionate about his job and knowledgeable. He is educative too.Very reliable place. They re open on holidays too.Really pleased with their service. Services: Transmission, Tires, Oil change
Kate Gazzaniga
a year ago
I've had some awful experiences getting my oil changed at competitors in the past. This is fifth place I've gone to in two years trying to find a decent place to get my oil changed. This place is a solid ten. The staff went out of their way to chat, be friendly, and kind. They only made up sells that made sense for my car and treated me with so much respect. They even gave my car a fun nickname to remember it by! The lobby and bathroom are spotless, as is the car bay which i found impressive. Extra shout out to Paul, Tiana and Miranda who i spent the most time with (though all the staff was amazing). I never thought I'd be here writing a five star review for an oil change but here i am!Service: Oil change
Jay Wichelns
a year ago
From the first person introducing himself to me, to the second taking my information & getting a feel for the situation, to the third (I believe he s the manager) going over my options and what each service would provide me in detail, the service was unbeatable. Best experience I ve had getting an oil change so far, I won t hesitate to come back here. Everyone here went above & beyond, A++.Service: Oil change
Shannon McHugh Power
2 years ago
Paul and Miranda were thorough and professional during the oil change process. I also had concerns as I thought I was leaking oil and a few other diagnostic issues. Paul spent a great deal of time explaining the various codes and what they meant and noticed I had a gasket leak in the oil pan amongst other things. Their service was outstanding and their demeanor was positive and engaging. I would highly recommendServices: Battery, Oil change
Leslie Lovick
2 years ago
Exceptional customer service and staff was very professional. A through check was made of the car and several things needed to be done. Everything was explained in a way that was easily understood. The staff were great! Would recommend this Jiffy Lube on Rt 9 Shrewsbury MA without hesitation.Services: Tires, Auto engine diagnostic, Brakes, Battery, Oil changeServices: Tires, Auto engine diagnostic, Brakes, Battery, Oil change
Emma Bulakites
2 years ago
Had such an amazing experience, They were the second Jiffy Lube I had visited that day. They came out to ask me about what I needed checked, explained everything to me. Fixed my car s directional and break light so quickly, and gave me top tier service. One of the best experiences I ve had getting my car serviced.Service: BrakesService: Brakes
J H
a year ago
Do NOT go here! Completely incompetent! Left skid plate off car and it was banging on road while driving. A screw with washer got lodged in tire. Workers not taking issue seriously.. completely negligent!!!! Roberto is very unprofessional.. laughing at customers.Service: Oil changeService: Oil change
Laith Alnajjar
10 months ago
The service was awesome and lovely, but they didn t not put the right type of oil. My car takes SAE Ow-20, instead they put down SAE 5w-20. I know that both are close in preference, but there is a large label on the engine that says SAE Ow-20.They didn t even tell me about this until I read the receipt. If you want to put a different type of oil for customers at least inform them.If my car says to use Ow-20 then I ONLY want to use that and nothing more. Especially for someone that wants to keep their car as good as it can.
Terese Holm
10 months ago
Very fast service!! Miranda was so nice and gave my car a Nic name because of my Disney decals. Great end to the day
M A
a year ago
Amazing experience at a wonderful location. I had to come in unexpectedly and the staff was friendly, helpful, and quick to take care of my car s issue. Highly recommend this location if you re looking for a friendly staff who knows what they re doing.