Rockland Auto Brokers & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Ehrmann
2 months ago
Doug was so helpful, it made this purchase seamless. The car was immaculate, parking at the showroom was easy and looking at their inventory was so fun Ah, that Bentley!!! Also, delivery the car to my home was the icing on the cake.

  Jill Tantillo
a day ago
Do not buy any vehicles from here!!! They don t honor their warrantees or fix anything. I was told the truck was going to get an oil change, the filter was rusty and never replaced. Truck started knocking shortly after I purchased it.They told me to bring it by they had the truck for a week and it sat outside I drove by every day and it was always outside and in the same spot from when I dropped it off. They ended up telling me there was nothing they could do. If you don t want to get screwed please DO NOT buy from them. I m very disappointed

  James Bourke
a month ago
Amazing group of men! Just an all around great experience. They were patient and kind very understanding and worked with me through the whole process and made it easy.K was very patient with a great attitude and kind caring heart from what I could see.Adriano is very good at his job. I believe he is honest, kind and hard working.Straight up 5 star experienceThank youRockland auto Brokers

  PAUL POIRIER
2 months ago
I recently purchased a Mercedes CLS550 from Rockland Auto Brokers, Randolph, Ma and I couldn t be happier with the car and service I received. I had been looking for quite some time for a Mercedes with specific options like the one I found at Rockland Auto Brokers, but I just couldn t find it and the ones that I had looked at were overpriced and had high mileage. I was pleasantly surprised when I drove from NH to their showroom in Randolph. In the Showroom, they had 15-20 pristine high end vehicles, Mercedes, BMW, Bentley, Hummer and Corvettes. I was greeted by salesman Doug who was extremely professional and worked closely with me throughout the acquisition process. There was no pressure during the sale and Doug was very informative, answering all of my questions and worked with me to get the best deal on the car. Doug explained that they had recently received the car that I was looking to buy and that he wanted to make the car whole before it left their showroom. Doug was very honest and fair during the buying process. We looked over the vehicle together and I noticed the car brake pads were worn, plus, one of the lower rocker panels had a small crack in it. Doug didn t hesitate and stepped up right away letting me know that they will replace all of the pads and rotors, all four tires (tires were in pretty good shape) do an oil change, plus, fix the cracked rocker panel. I went to buy this car on a Friday an and by the following Friday Rockland had my car ready for me with all of the repairs completed. The car looks and runs like new. My experience with Rockland was very positive. Doug kept in touch with me during the entire time, calling and texting me letting me know about the process and repairs that were getting done. So if you are looking for a high end nice looking vehicle at a great price I would highly recommended considering checking out Rockland Auto Brokers in Randolph, Ma.Paul P.

  Paige Osullivan
2 months ago
I purchased a SUV and drove it LESS THAN 2000 miles. Initially, I wasn t happy after purchase since I had to spend $800 on breaks and a busted window switch that they had told me they had fixed before pickup; but then a month and a half later, it started driving funny and my check engine light came on. After a trip to the mechanic, I was told I needed my transmission rebuilt (2017 traverse). I was quoted $5900 for the repair and a week without my car. I called the dealer in hopes of some type of help, but they refused and told me to have a good day.I went there wanting to see a GMC Acadia but was shown the traverse due to them being disorganized and couldn t find the keys. I said I was paying cash and could take home next day, I feel as if they sold me this car on purpose to get rid of it fast. I have a one year old and one on the way with an unsafe vehicle. I wish I never went there to buy a car. I ve never felt more kicked to the curb as a customer as they've made me feel. I would give them no stars if Google allowed it they definitely deserve it.

  Maurice Odawa Wamira
2 weeks ago
Well, at this beautiful place expect to find vehicles at reasonable prices and one on one customer service. All paperwork done within a time frame that gives you a great deal of experience. Keep up the good work

  Angie
7 months ago
Thank you Rockland Auto Brokers.Great experience working with thier crew.I purchase a great used vehicle from them in March 23. Sold my old vehicle the same day in a private sale and Drove off the lot before the check arrived. I'm so happy with my purchase.2011 Infinity with average to low mileage at a great price.Please ask for Doug he was amazing in getting the sale through and successful.Special Thanks to all Mechanics who replaced any parts I had concerns with.

  Donald Ouellet
a week ago
I was interested in one of their cars, went back-and-forth online, didn t really get any satisfaction and they didn t even read my last messages so I called and asked to speak to the manager. Some wingnut said I m the manager and I said no you re not I want to speak to the manager, then he said well he s busy he s on the phone, I said, why would you lie to me, if they re going to lie about being the manager imagine what else they re gonna lie to you about avoid this place, like the plague.

  Vicki Tatel
a month ago
I bought my car from them, and they were really nice and professional. I like this place, it clean and has a personal mechanic shop as part of their facility. I recommend them.

  ryan waters
a day ago
Do not buy a car or truck from here I bought a truck picked it up after a very short time found a list of things wrong with the truck after sending it back to them they had it for 5 days told me it s just something that happens wouldn t cover anything under the extended warranty. I called and asked about it and he said he would get back to me in 30 minutes it s been 6 days customer service is terrible and so is there shop

  Kevin MacEachern
3 months ago
Hello Everyone,Bought a truck for my son to take back to college and the owner of this establishment was well aware of this!Bought the truck on good faith the next day and should have known something was absolutely positively wrong when I showed up with the cash for the truck and it was on the lift in the garage,Okay asked the owner what was going on and he proceeded to tell me that it was part of there customer service changing the oil and looking for the unknown??Okay but when they started undercoating the REAR AXLE and the rest of the frame which is okay thus far my suspicions were on alert,Long story short bought the truck took home and rear end fluid reaked havoc with my driveway,Naturally they were closed for the week of Xmas-New years,Took to my mechanic and he discovered they fiberglasssed the rear end differential??My son was to leave that day to get back in time for his classes,Long story short am fairly sure that this or these guys knew about this from the onslaught,Buyer BEWARE!!

  Ali Ozdemir
4 months ago
Rockland Auto is extremely hard to deal with. Bad attitudes from the owner. Unhelpful on almost every step of the process. However K and Doug were reasonable to correspond with.10 Reasons to strongly reconsider doing business with Rockland Auto1. Scheduled to see the car ahead of time. When i arrived the car was in a separate lot and took about 30 minutes for them to bring it over2. not negotiable on the price of car at all because these cars are in "perfect condition"3. when getting a loan they will make you do all of the leg work - going to DCU (about 20-40 minutes away) to apply for a loan waiting in line, opening an account there , etc. During the whole process they forgot to send documents by email to me, waiting for documents made me have to wait another day to go back to DCU.Also, if you want them to go to the RMV for you you will also need to wait a few days for that to happen.4. Over 100+ miles were accumulated on the dashboard not even 24 hours after the purchase as if someone went and did errands with it.5. The car was not detailed when picked up, at lease beyond any serious effort, which goes against what they said they would do.6. Flaws were mentioned about the car before purchase such as scratches on the body, multimedia interface being squirrely. and additional flaws were discovered within days of picking up the car such as a check engine light and COOLANT LEAK.7. The car was brought to Rockland 3 times at their instruction to get these issues solved as it fell under their 30 day guarantee. during these three times the key was not left for me at least once upon pick up causing late appointments and time loss. They did not do ANY work the first two times it was brought and dropped off to them allotted for 3-4 days each time. All times it was dropped off was well in advance of 24 hours.8. They remedied 2 items out of the total 4 problems it had and gave up and FLAT OUT refused to remedy the coolant leak at the water pump. The owner said i should bring it to another shop and use my extended warrantee that i purchased which has a deductible.What would have happened if i didn't opt in to purchase the extended warrantee? leave me in the dark?9. When i called the extended warrantee they said I DID NOT HAVE AN ACCOUNT. Rockland Auto Brokers NEVER applied for the warrantee for me as i paid Rockland Auto $2604 directly. This seemed very fishy, as if they never bought the warrantee for me , ostensibly hoping i never needed to use them so they could get paid for providing no service. Smells like a 93A case to me.10. I am currently getting the water pump fixed... lets see if they will at least pay for the deductible.UPDATE: Rockland auto did pay for the deposit and additional it cost to do the initial repairs - the car still had coolant leaks after the initial repair - I would still consider that problem inherent with how I bought the car but it could be debatable that Rockland only responsible for the apparent initial leaks

  R P
a month ago
Would not recommend. Owner is a SCAMMER!!! Sold me a truck with transmission problems; within days of my purchase the check engine light came on and now they won't pass my inspection sticker...

  Andrew Smith
a month ago
Place is an absolute SCAM, do not give them a deposit and do not give them business. Put a $200 deposit down on a vehicle. Decided to buy elsewhere thankfully. Was told I could come pick up my deposit on a Monday. Drove an hour to get it and when I arrived was told they didn't know I was coming even though I just spoke to them 2 days prior. Then was told they didn't have $200 to give me but would cash app me the next day. Called multiple times the next day and they never gave me the money. It's been almost a week since I called and told them I bought a vehicle elsewhere and I still don't have my deposit back.No paperwork was ever started so there was no reason to not return my money. Doug stopped returning phone calls and messages. I even had a lawyer send a request for the money. Still nothing. I don't care how much you would discount me I wouldn't get a car from here if it was free.

  Bill Gammon
a month ago
Doug and K and crew took care off our families need for a reliable vehicle took time and with there own kids there playing in show room great atomosphere great value and excellent outstanding customer serviceIf you are in the market call them they will take care of youThank youSincerely Bill Gammon

  breana walsh
2 months ago
Doug was amazing to work with through this process. I had some problems with the bank, and he held the car until I was ready. Also the backup camera didn t work and he had it fixed immediately.

  kalonji WingsofEagles
5 months ago
Best prices in the new England area and they stand behind their cars 100%. Brought a car back for repair but it was past it's warranty, no haggling from them, they took it and fixed no questions asked.

  Kelly Cordeiro
5 months ago
Go elsewhere for your vehicle! They don't even deserve this 1 star. Doug & Andre are dishonest and only care about your $$. Lack of customer service & professionalism and so much more I could write a novel.

  Arlene Rivera
5 months ago
Do not buy a vehicle from this place. We bought a car and it s a complete lemon. My husband called and has text messages proving that they said they would fix the list of issues and nothing has been done. I personally want to make it go viral on social media. But stay away and buy elsewhere.

  D D
6 months ago
They sell lemons, they do not honor there warranties To avoid any legal action, they only offer to take the car back and pay off the rest of what you owe (Thus LEMON Law in Mass)That is absolutely all they will do Considering the lengthy reports of lemons they sell. They will not make you whole on the amount of money you have paid them with dealer costs there costs etc. *Make sure you bring any vehicle from them to an INTERNATIONAL car INSPECTOR or a thorough inspector inside and out. There you will find your buying a lemon!

  KELLY FAGUNDO
5 months ago
They don't even deserve 1 star. I could write a book on their lack of professionalism, and customer service, but to save time, please seek an alternative. Stay away from this dealer!!! I'm saving you now, go elsewhere for your future car purchase.

  Hunty Wabbit
11 months ago
I recently bought a car from this place and couldn't be happier with my purchase and experience. The owner Adriano and his staff are all so friendly and helpful. Thanks Adriano for my car and delivering it to me in my driveway, I hope more happy customers come your way!

  PIERRE REMY
a year ago
The owner of Rockland Auto Broker is a crock Brazilian who can easily rip you off!! The Brazilian owner has two black employees who help him sell cars. The Brazilian owner and these two guys are liars, and they should not be trusted with their words.Even though it's free of charge, DO NOT let Rockland auto broker inspect your car after purchase. Instead, take your vehicle to an independent licensed inspection station for inspection.Any vehicles over 125 000 miles have no law warranty in Massachusetts; however, they will lie to you and make you believe you have a month warranty and present you with a warranty form so you can sign. Buying a vehicle over 125 000 in Massachusetts is agreeing to buy it "as is, "but Rockland Auto Broker won't tell you.Please read the warranty form carefully so they don't take advantage of you. If the car broke down the following day or within 30 days, they will argue with you that you are not covered under the lemon law, and they WOULD NOT FIX the vehicle.They will hide any vehicle issues so they can sell them to you.I wished I had read all the bad reviews about Rockland Auto Broker before purchasing my car with them.In conclusion, Do not let Rockland Auto Broker rip you off. Read your contract and warranty carefully before you sign it, and don't let them inspect your vehicle because they are not trustworthy and honest.

  Xavier Lee
4 months ago
Never ever go toTHIS TRASH DEALERSHIP All cars are JUNKYARD QUEENS sold me a car that needs $20,000 dollars worth of work done to even be road legal what a bunch of scumbags at this disgusting dealership AVOID AT ALL COST THIS PLACE AND IT S OWNERS ARE DISGUSTING FOR SELLING CARS WORSE THAN LEMONS!!!

  Theresa A. Bond
a year ago
An extraordinary experience my family has shared with Rockland Auto brokers. If it wasn't for them sparing me the purchase of a specific vehicle by retracting the purchase due to a bad engine, I would not have been able to step into the Lexus 350 that I have successfully purchased as of yesterday. They prepared the way for me. They have tried from the beginning to the end of my dealing with them.

  John Sulfaro
a year ago
I went to purchase a car from them gave them a down payment. Then they call me back and tell me to come pick up my deposit because there's to much work to be done to it. Don't waste your money there. I bought the same car at shopicar in Canton Ma. For less money and better condition. Also had 30000 less mile on it.

  Chris Eddy
4 years ago
Adriano is an honest and amazingly kind man that I would highly recommend. He goes above and beyond to be helpful. He stands behind everything he sells and I would recommend him to everyone.

  Steven Light
3 years ago
Recently purchased a 2012 Jeep Grand Cherokee Laredo and I was so happy with the whole experience. The owner, salesman, and even the machanics where the best. There where a few small things I wasn t happy with about the vehicle, they promptly fixed them. I am 64 years old and have bought my share of cars in my life. Rockland Auto Brokers is a top notch used car dealer and I would highly recommend them.

  Val Zampine
4 years ago
Just recently bought a suburban from Rockland auto brokers after searching for something reliable, affordable and with lower miles for my growing family. I emailed inquiring about a vehicle and within minutes heard back from Adriano. We went to look at the vehicle and he was super polite and personable (not pushy or trying to sell us on anything at all which was great) we test drove it and came back and chatted numbers and talked about trade in and financing. He was extremely transparent and honest with us which was a huge bonus. We did a little running around, but ultimately financed through their in house bank (which was great by the way) and i worked with junior on that. That was a very simple process again, extremely courteous and professional. Made for an easy, enjoyable transaction. Hopefully I am not in the market for another vehicle for a while, but if i am would absolutely go back to rockland auto brokers if they had what i was looking for. Thanks Adriano and Junior for an enjoyable used car buying experience

  Hayley Stoner
5 years ago
Got an amazing deal on a Volvo S60 at Rockland Auto Brokers. As a first time car owner, Adriano walked me through the entire process and was always available through phone. He did not rush me into anything and got me the best possible deals. Would definitely recommend if you find a car in their inventory that you love!