Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Teodoro Barros
a week ago
My family and I have been coming here for years. Eli and the guys always take care of us. Eli will tell you the price upfront, whether they can fix it or not, and in general, what your best options are. Honesty and integrity means everything to me and Randolph City Auto has not let me down. I'll continue to do business with these guys.
Danuba Musgrave
a week ago
Greatly appreciative to Bruce & his team.I was visiting Boston (from Montreal) and had an issue with one of my tires. He was able to properly install my spare and provide a contact for a new tire. Superstar service!
AudzR 00
7 months ago
Had a 2014 civic si, I was only aware of hub/ wheel bearing problem.... they got my car done in 2 days and he pointed out few problems in the car with axles and hubs... fair pricing quick work .... I have never heard my car so quiet and smooth in my lifetime of owning it.... very satisfied... even gave me a ride to the bank because of my lack of transportation.... very friendly recommending to everyone I know
Rob Allison
a month ago
Stay away from this place. The owner Elias is not professional. They EFF up my car. Brought my Volvo xc60 for a ins claim to fix my bumper. And I also wanted him to change both fenders paint and put them on. That was a mistake . 1st they wanted me to bring the check the insurance sent me when I dropped the car off and he didn't even order any parts yet. Fast fwd. They took a month to fix a bumper and paint two fenders. Elias argues with you on the phone. Got my car back after 4weeks two screws missing from back bumper. My hood wouldn't pop open. Did I mention they tried to glue back on the moldings. What a joke
Micklean Owens
4 months ago
My very first encounter with the owner was amazing you can feel the care in the air.the owner Eli is so understanding and will work with you from nothing to solving the issue great people and place.
Laura Mitchell
7 months ago
I had a great experience here. I came in for the first time midday on a Saturday with codes popping up on my car. I was helped right away. Using the computer they found it was just a matter of the gas cap not being on correctly. Super honest, fixed the codes and sent me on my way with no charge without laughing at me either.
Kara Kjellander
11 months ago
Eli and Randolph Auto are the most honest mechanic shop AROUND! He always takes care of his customers like they are family. I am happy to bring my vehicle to be serviced and repaired here because I know that it will be a top quality job & he won't charge an arm and a leg. Great communication, honest service. Come see this man and let him take care of you!
Seth Guillotte
9 months ago
Called and asked if I could bring in my own alternator because I was stranded an hour away from home at an advanced auto store. Guy on the phone was to worried about me bringing a part to him and his own self then to help me when I was in dire need. Could have easily wrote something up stating this is not his part and there s no warranty, etc. Nope, just if it breaks you ll come back and demand service. Thanks for showing no compassion to someone in need.
Malik Pittman
a year ago
They did an AMAZING job on my brakes, now i feel super safe with the new brakes they gave me and they were also very helpful with my traction light issue and I ll definitely go back to them for future issues, you guys are awesome!!Service: BrakesService: Brakes
Brianna Everette
a year ago
This was a tough review , I had two vehicles that I brought in to get fixed both vehicles needed body work. Both my cars were gone for almost three months with little communication. A lot of things went wrong and I was very understanding that it was not the mechanics fault and I am very grateful for the work they have done however , the communication could have been much better but overall I was satisfied with the service and after about 2.5 months I received both vehicles .. Update ! I brought my car here again and the service was exceptional the owner remembered me and apologized again from the last time he had my car I needed some more body work done and within two weeks Eli had my vehicle back to its original beautiful self . Thanks EliService: Body & Trim
Long John
2 weeks ago
Decent mechanic. Ideal for small jobs but nothing big.
Diego Diego
a year ago
I honestly feel I was overly charged . I paid well over 5 thousand dollars for many parts and labor . My car still suks and I will have to drop another 1,500 to 2000 . Honestly is the best way to inform the clients about there personal car. Not ripping off there pockets so u can get rich off my hard earn money. . There's so much more . I won't go any further ,WORD..Services: Brakes, Brake service & repair, Oil change
Jarne Spain
3 years ago
This shop is a fraud I brought my car there for insurance claim during covid 19 and they glued the wrong parts on my car then was asked to fix the mistake cursed me out for being upset and to pick up my car with more damages on my car the paint jobs shows the paint was not blended correctly he tried to hit me and my husband with a shovel because the job was not done correctly calls the police on us saying we refused to pay which I did still my car was not fix properly dnt go here at all he needs to lose his license
Eulia Da Silva
a year ago
They are amazing honest and friendly . I will continue to go to them for all of my auto care needs. Thank you for everything you do especially the owner Eli Services: Exhaust, Tires, Brake service & repairServices: Exhaust, Tires, Brake service & repair
ChronoShinta
3 years ago
I totally agreed with the bad reviews. At first the owner sweet talk me into fixing my car and I thought I can trust him so I put down a lot of money to fix my car. I had a problem with my struts and I paid over 2k for all four but a couple months later they gone bad again? Really? Then it came to my headlights, he charged me $400 for two headlights!!! I thought that was typical price but then I searched online and a single headlight only cost $35 dollars for my car and I could have put it on my car myself. Cannot trust the owner or this shop, please stay away and do not listen to his sweet talk.
Honest AJ&J
3 years ago
I had no brakes when I pulled in I have a 8 month son who is always in my truck. Nobody in Randolph would help me because its Saturday and they all want to close early also most shopsare not open Sunday. I came here and they were super busy, I explained I have to got to work Monday morning and I have a young child. The owner had the guys stop working on a vehicle to fix my brakes and gave me a great deal. As I left they told me anything for the kids safety I really appreciate that. Thanks guys.Services: Brakes, Brake service & repair
Boston Godn
a year ago
The owner Eli is a great guy. Always looking out for his customers. He has a great relationship with his workers and you can trust that your issues with be resolved when you bring your car here. 10/10!!
Nancy Mcmanus
3 years ago
Having been coming here for the last 6 years. They have given me nothing but great service. They are reliable, trustworthy and helpful. Very happy I found a good mechanic(s) I can trust with fair prices.Services: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil changeServices: Transmission, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Electrical, Auto engine diagnostic, Body & Trim, Wheel alignment, Transmission repair, Brakes, Air conditioning, Brake service & repair, Battery, Oil change
LANY RUIZ
a year ago
These people are the worst don t go here they actually made my car sound worse. They also replaced a part with and old part instead of purchasing a new one and charged an arm and a leg. My car was never properly fixed and broke down 2 days after they fixed it. Please don t waste your money here I am still financially recovering from this fraud.Services: Electrical, Auto engine diagnostic
John A.
3 years ago
Think twice before taking a MAJOR AUTO WORK to him. Cheap price but quality is not guaranteed...Adding to my original review to save others. His reply to my original review was very false and that made me wonder what kind of man will do evil and lie about it online...The situation - judge for yourself:He installed a bad transmission and I asked him to remove it and give me back my old one since the replacement was as faulty as the one he took out and he refused to fix it right, he refused.After a lot of diagnostics from other mechanics and even a Subaru dealership, he agreed the installed transmission was faulty but his solution was that I should go and fix the transmission at another mechanic and then bring back his transmission to get a refund... The story was really bad but what I resulted to was to leave him for God.All I am trying to achieve here is to warn people about the potential danger of going to his shop for major mechanical repairs. That is all.
Bernadette Louis
4 years ago
Quick and swift response to your car troubles if they're not booked. They keep it simple. Just play hard ball and negotiate your price. They'll meet you somewhere. Friendly staff.
Bob K.
4 years ago
Arrived with squeaky wheel. Was told I needed all 4 new brakes. Funny, just had rear brakes completely redone at dealership---- LAST YEAR! This diagnosis was arrived at by a cursory look at my vehicle while parked outside, along with my description of the noise I heard. I asked for authorized mfg. replacement parts. The quote almost doubled. When his supplier told him they don't carry Honda replacement parts, he tried to talk me into other, non-authentic brands.If he didn't already know his supplier didn't carry Honda parts, "whazzat" say?Also, whenever a repair shop tells you they can do a significant repair right now, do not respond. No good shop is available RIGHT NOW! Get back in your vehicle and drive off, tires squealing! The dishonesty there flows like tap water.
Melvin Martinez
a year ago
This place is the worse I bring my work truck in for a noise in the tire and the owner told me he will fix my brake and remove the noise for 1,900$ the noise is still there and probably worse now I called back and he said he just changed one part if the noise still there is not his problem this is my first time saying something I always keep it for me but I think it's important to everyone know this place is not the right one
Mike M
4 years ago
Went to get an oil change on my jeep for synthetic oil and was charged for it, But they put regular oil in there. Went back 2 weeks later because my oil light came on , it was down a quart. Not only did they rip me off ,they also shorted me. They were saying bring it in and we will take care of it... i wouldnt bring my Big wheel to this place..
Ashley Owen
a year ago
Professional with great prices. If you are looking for an honest shop, this is it!!! Quality work!!Everyone is very nice!
Daphne Jean
5 years ago
I have been going to this place for 4 years if not longer and I ve been faithful to this shop. Not only the service is great and cheap to say the owner is so human and has a heart of gold. I can t count how many time he not only helped me but everybody I send his way for car issues were amazed at the customer service as well.
Kervintz Noel
5 years ago
One of the best auto repair I have ever dealt with. Eli who seems to be the owner is a very comprehensive man. Pleasant as well.
David Gibson
6 years ago
They are the best! Elias great to work with. He will make sure your car is fixed right the first time.
Natasha Chapman
3 years ago
They quoted me $3,000 worth of work to get my car back in Tip-Top shape I paid 1000 for the two most important things just for my car to not work two days later I brought it to Firestone and they said that my transmission was completely shot in the car wasn't worth the value they should have told me that's when I brought it to them in the first place instead of just trying to get money out of me now they lost a great customer
Mariana Nassif
2 years ago
Eli and Pedro were beyond helpful! Such a great bunch of workers. Always helpful and efficient. A neighborhood gem.Services: Tires, Auto engine diagnostic, Wheel alignment, Brake service & repairServices: Tires, Auto engine diagnostic, Wheel alignment, Brake service & repair