L & W Auto Body Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny N
4 weeks ago
Make sure it's the CORRECT car when you call to ask about the progress of it. The representative was nice, but they gave us the wrong information for weeks which lead to such disappointment.Someone rear ended us and our insurance partners with this shop to do the repairs. We called for weeks to track and monitor the progress of the car. Everything looked great! We were excited to have our car back, and the day before we were supposed to pick it up....we find out that it was somebody else's car (with the same make and model AND last name), and ours was actually declared a total loss (the accident wasn't the only thing that gave us whiplash lol)There was some confusion...human errors, but it was so disappointing especially after having called so many times :/ just make sure it's the right car!!

  Michelle Hirsch
3 months ago
They were highly recommended and I would also recommend them everybody was professional and very helpful and did a great job on my car

  SaBRe SiN
11 months ago
Great place to go to get your car repaired. They take pride in their work and their job is A+! The rental place Hertz is right next door and L&W is reasonable in price and great service. My car looks like it's brand new! They also cleaned the outside of my car and did a very good job. Thanks L&W! Highly recommend them!

  Carol DorrisClayman
a year ago
A huge THANK YOU to the entire staff at L&W. Starting with pleasant customer service, ease of scheduling appt and convenience of Hertz car rental right next door.My 2016 Honda HR-V was side swiped from front to back on the passenger side, including tire rim damage.L&W worked with my insurance company, kept me well informed of progress, and completed job in a timely manner.I was 100% satisfied and beyond thrilled with their quality of workmanship, needless to say vehicle was cleaned inside and out.I wouldn t hesitate for a moment to use or recommend L&W.Services: Painting, Body & Trim

  Jennifer Flores
a year ago
I can t express how happy I am to have found a company, people who care and value their customers. I have taken my car here multiple times for accidents I was not at fault for, fixing my boyfriends car as I type this and fixing my door for chipped paint. I definitely recommend they always take care of you and your vehicle.

  Dan Linehan
2 years ago
This shop impressed me from start to finish. I hit a deer a few weeks ago and the front of my truck had pretty significant damage. I was told by a friend to go to L&W and I m glad I listened. When I got there I was greeted by the owner who was very professional and you could tell he takes pride in his shop. The woman that works at the front desk has her job down to a science. Throughout the time of the repair she was on top of everything and never skipped a beat. The time frame I was given by the shop was right on point. The repair work was flawless and done in a very reasonable time. And on top of everything else they even detailed the inside of my truck which had nothing to do with the damages they were fixing. When they gave me my truck back it looked just as good as it did the day I bought it. I ll never take anything anywhere else and I would recommend this shop to anyone. They did a fantastic job in every aspect.Services: Painting, Body & Trim, Auto detailing

  M Rubin
2 years ago
Amazing top notch high quality service. They provide comprehensive services including general maintenance such as oil changes. Above all squeaky clean with the detail and presentation, the premises inside are spotless. LookNo further this place does 5 plus star work and they stand behind it. They provide detailed and thorough knowledgeable updates. True pros, so glad I finally got situated with them. Suzanne in the front administration has been receptive, Scott the owner manager stands by high quality fromStart to finish. Deeply recommend

  Michael Blutt
3 years ago
L & W Auto Body was recommended by a neighbor that is an auto insurance appraiser to repair damage from a minor rear end accident. They were professional and courteous in every way from the first call to picking it up today. They assisted me in understanding insurance issues and coordinated the rental car to make drop off and pick of my car as smooth and hassle free as I can imagine. Since my car was in the shop they were able to also detail and touch-up the paint on the entire car at a very reasonable additional charge. I am thrilled about the quality of the work and was able to pickup my car today, Friday, days earlier than the original estimate of Next Tuesday. I will highly recommend them to anyone; friends, family, and neighbors. It would be nice if all businesses were as professional as L & W Auto Body, great people, honest service, and quality work what more can you ask for.

  Lynne Demita
a year ago
L&W autobody is the only company I trust my vehicle with. They are honest and do excellent work. The customer service is excellent as well very professional and friendly just a great place to bring your vehicle and to know that your not only getting your vehicle fix or dealing with a very friendly environment

  Stephen Koury
2 years ago
My daughter in laws Volkswagen Tiguen was badly damaged in an accident and we took it to L&W as that is always where we bring our cars after an accident. The service is far outstanding than anywhere else and they are very efficient. Suzzane is so easy to deal with and makes it so painless! What an outstanding job they did in fixing the damage. The car looks brand new and you'd never know it was in an accident. They were so proactive in ordering the parts ahead of time, so we didn't have to wait and had no delays. They worked directly with the insurance company to insure anything not mentioned in the estimate, that was uncovered once the car was taken apart, was dealt with. It even came back detailed inside and outside and was spotless! My daughter in law (and us) are extremely happy with the outstanding service that L&W provides.Service: Body & Trim

  Linda Ferrazzara
3 years ago
My car was repaired perfectly - they did an excellent job, and my 10-year-old car looks like new! They were also able to do the job quicker than they had originally estimated and for almost half of what another body shop had quoted. Everyone was friendly, helpful, and efficient. I had no deductible - the person who had hit me was at fault - so I paid nothing, but I appreciate the fact that they didn't try to pad the price; when insurance companies get overcharged they pass the cost onto us, the consumers, so honest pricing benefits everyone. I would definitely recommend this body shop to anyone who needs auto body work.Service: Body & Trim

  Michael Brewer
3 years ago
One word to describe my experience...unbelievable. I usually don't take time out to write reviews, but I couldn't let this experience go by without giving credit where credit is due. Friendly, professional, organized, reasonable prices, on time and honest. I could go on but I get lazy when it comes to this kind of stuff. This is an exception, though. I called for a price two times and got a call back within a day. When I went in to the location it was clean, neat and the young ladies at the desk politely greeted me. My folder was all set to go, no more explanation needed and I was on my way. Scott told me it would be ready in two days, he called me the second day and my car was ready for pick up. I originally took my car to the dealer and they told me that I needed something done that I actually didn't need. Scott explained what he did and how the problem was fixed. I moved to Randolph 4 years ago and have been looking for a reliable mechanic in all the wrong places. I finally found one. I am definitely going back for whatever I need done to my car and I recommend anyone reading this to do the same. Great Job L & W Auto Body Inc. !

  Gillian Johnson
a year ago
Scott and his team did a great job on my car, was very informative and answered all my questions and concerns and kept me updated on the progress.Reasonable prices and fast, I highly recommend L& W

  Russell Bruin
a year ago
They did an excellent job fixing our vehicle... they cleaned the inside and outside where they did the work... would have been nice if some of the scratches on other side were buffed out but wasn't part of repair... the only complaint I have is on the repair side there is a piece of molding that didn't get replaced

  Mark Parece
2 years ago
L&W came highly recommended, drove from Seekonk, Ma. to Randolph to use this shop. All I can say is what a fantastic job they did repairing deep scratches, the paint job is Unbelievable. I highly recommend anyone looking for a body shop. Every aspect dealing with the shop was a good experience.Service: Auto body & trim replacementService: Auto body & trim replacement

  Lee Payton
3 years ago
This auto body shop is top-notch. Everybody is friendly, efficient and they're quick. Not only that they did a perfect body repair on my car, they also did interior and exterior detailing at no extra cost. I didn't even ask them to detail my car but they did it anyway. Their service is beyond above standard. I highly recommend them.

  Jill A
3 years ago
I am sooo impressed with this place. I was estimated 3-4 days to get my car fixed and it took them 2 days with a snow storm! Wow.They went above and beyond to help me and even helped with an extra scuff I had! (They didn t have to do that for me!) AND cleaned my car inside and out. My car literally looks brand new.I will be returning and telling everyone I know to check them out when they need work done. THANK YOUUU!!!Services: Painting, General repairs & maintenance, Body & Trim, Auto detailing, Auto interior vacuuming

  Arleesa Jones
6 years ago
Highly recommend. Such a painless experience lol. They finished in a little over a week. Cleaned the car and it runs like new.

  David Zen
3 years ago
Terrible left my paint with spots all over it and tried to send me with it like that 2 times. Car still isn t finished to my standards after complaining several times. I do NOT recommend. I chose this body shop based on the reviews. They just care about money and rush services to get cars finished as quick as possible.Service: PaintingService: Painting

  Kenny Kappa
2 years ago
I was in a rear-end collision and had to take my car to them through my insurance company. My car was perfectly fixed in a timely manner. They also cleaned both the exterior and the interior of the car. They were also able to set up a rental car for me.

  Jeffrey Kurtz
9 months ago
First rate workmanship and terrific customer service equals an excellent shop to work with. Highly recommended.Services: Painting, General repairs & maintenanceServices: Painting, General repairs & maintenance

  Bruce Gotohell
4 years ago
Last year, my Ford Edge was hit three times. All three times I had L & W repair the damage. Excellent results, couldn't tell that the vehicle had been hit. Going back next week for damage from a hit and run in May. Highly recommended.

  Kenny Nguyen
7 years ago
In and out in minutes. Car rental is right on the premise. Great customer service but the final delivery is in need of improvement.Needed improvement:1) Final QA exterior: car still has dripping paint on the door edge and door panel.2) Final QA interior: paint is all over the places on front and rear seat. I have to ask one of the person there to clean up the paint before I took over the car.

  Benoit Constant
a year ago
Hi guys let me tell you about that place it's the best place you can repair your car . trust me . good services and excellent employees. Like it keep going guys.

  Rob Dipirro
a year ago
Family owned!Ultra high quality work.I will always recommend them. Thank you so much For the excellent job repairing my cadillac!Rob Dipirro.Services: Auto body & trim repair, Painting, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Auto detailing, Wheel alignment, Auto maintenanceServices: Auto body & trim repair, Painting, General repairs & maintenance, Auto engine diagnostic, Body & Trim, Auto detailing, Wheel alignment, Auto maintenance

  Fred Malczuk
6 years ago
Had to have my bumper replaced. Got a great price for the replacement. They did a great job and got my car back to me in a short period of time. Great service and great people.

  Kim Parker
2 years ago
Great job I'm happy with the outcome only thing my engine light is on and it wasn't before I bought it maybe just part's moved around but otherwise very happy with the job

  Daniel Kent
8 years ago
I've been bringing my car to them for years. They're hard working and you can't beat the price. Highly recommended. They replaced my wheel hub and it's in great shape!

  Carlos Rivera
2 years ago
I have say that L&W have done a outstanding job on my vehicle. They have taken good care when working on my vehicle and they do a good job cleaning up afterwards.

  Mona Lindsey
3 years ago
I was very impressed with the work that was done to my vehicle I would definitely recommend them to my friends and I would go back there if I needed my car to be serviced again