Volvo Cars Plymouth Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chris Walker
11 months ago
Recently bought a 2021 Gladiator from these folks. Excellent experience start to finish, and really attentive, personable staff... Christie, Justin, Emma and Mark are top notch. I didn't meet the individuals who serviced my car before delivery, but the vehicle's presentation exceeded my expectations.

  Arlene Prisco
2 years ago
Friendly and efficient service. They really listened to my needs for my car and did an excellent job right down to refinishing my damaged tire rim. The service center and dealership were modern and spotless. Great attention to detail by the service manager and service staff. Lucky to have such a great service department so close to me.Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Tai D
a year ago
I had a pleasant experience purchasing my car here. Everyone was nice. Mike my client advisor was amazing. I went on a Monday my car was ready to go before the end of the week.

  Lee Macleod
a year ago
I have to say the two out three times at the dealership was not a good experience. The sales person was horrible , but I purchased the 2019 XC60 anyway because I loved it. I brought the car in for an oil change and that was great. The third time was when the sunroof drain was clogged causing water to collect in the frame. When I brought the car in for my scheduled appointment, the service department did not have a loaner vehicle for me, nor did they attempt to get one for me. The car ended up being totaled from water damage. No one in the service department was helpful. Most questions I asked were answered with I don t know . Volvo did not acknowledge the design problem that has been plaguing this brand for many years. I will never buy a Volvo again.Service: General repairs & maintenance

  Anne Harris
2 years ago
Very impressed with the professionalism & high level of customer service here. Taylor was great; she listened well and went above & beyond to resolve my car s issues within my tight timeline requirement. Thank you Taylor, and everyone who helped get my car back on the road in good shape. I will gladly come back to Plymouth Volvo.Services: Auto engine diagnostic, Engine repairServices: Auto engine diagnostic, Engine repair

  Debbie Craig
a year ago
I had a regular routine 40,000 mile check up, but I m no where near 40,000. My service was excellent. The bill was very high, but I guess that s the disadvantage of buying a European car.Services: General repairs & maintenance, Vehicle Inspection, Brakes, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Brakes, Oil change

  ana Caldwell
2 years ago
Josh was awesome he provided service to come out and get my car and leave me a loaner while they took my car to get fixed. He went above and beyond and I appreciate him for that because I had a bad tiee that would not allow me to drive back home and on top of that I was stuck at work thank God for him. Ty Josh for all you did, this is why I will five an hour from fall river to get something as simple as an oil change because of the great service. Keep up the great work and thanks again. Services: Tires, Wheel alignment, Oil change

  Elena Suriani
a year ago
We have purchased 7 Volvos from the same dealer in Rhode Island. We love Volvos and have never had any issues. For my next car, I have a very particular one in mind. My usual dealer told me this car is rare and is going to be hard to find. Volvo of Plymouth just so happened to have this exact car on the lot. My dealer suggested to find out more information and if I did like it, to move forward with purchasing it through them since they have no idea when another one would come around.I called the dealership and left a message for sales to request some more information since the posting was a little lacking (no pictures or description). Nobody ever returned my phone call. A couple days went by and I followed up on my phone call. I was able to speak with someone and get all my questions answered.After having my some time to think it over, I wanted to test drive the car. I called and set up an appointment for a few days later. The day before, I received a call to confirm my appointment and I confirmed. 30 minutes before my appointment I received another confirmation phone call and I did confirm.Well I showed up to my appointment and I was a little stunned. The car was not ready. The car wouldn t start. The key battery was dead. The car had absolutely no gas (dashboard literally said 0 miles left). The shop had not yet serviced the car. I was a little surprised considering this was not a walk in test drive, I made an appointment and they were expecting me. They did call and confirm twice. This is supposed to be a luxury vehicle and it was definitely not a luxury experience.I felt very pressured and uncomfortable. They also seemed very hesitant to want to certify this car. This car was originally purchased from them 3 years ago and traded back to them with only 1 owner, 50k miles, and has been only serviced there. Not sure what the big deal was. You should be willing to stand behind your products and work. My usual dealer has always certified all preowned cars upfront so this just seemed very shady to me. Definitely felt as if the salesman was hiding something. I walked away from the car due to how I was treated and the employees definitely seemed to be hiding something.The car is still on the lot over a month later with some price reductions. Volvo of Plymouth will never get my business back after the way I was treated. Be careful.

  Nelson F
2 years ago
Great service every time I have needed them for factory recommended maintenance, brakes and tires. Appointment process is easy. Taylor is great. Kept me up to date on what my car needed. I drive long distances every day to work and so rely on my car operating as it should. I know my car is well maintained at this dealership.Services: Auto engine diagnostic, Brakes, Oil changeServices: Auto engine diagnostic, Brakes, Oil change

  David Crawley
2 years ago
Once again made my visit a pleasant one. Provided a ride to my home once I dropped the car off and picked me up when the service was completed. Much appreciated the personal service. Special thanks to Josh, Taylor and Jared!Service: General repairs & maintenanceService: General repairs & maintenance

  Casandra Welch
a year ago
I love this place. They re efficient, priced reasonably, and they have a nice waiting lounge with Wi-Fi, snacks and beverages so I can work while I wait. And they return my car sparkling clean!Service: Oil changeService: Oil change

  GB M101
a year ago
Another excellent service at Plymouth Volvo! Taylor, my service representative, was terrific and kept me informed of the progress of the service being performed. She is very professional and always a pleasure to work with. Having the use of a loaner vehicle is also a nice benefit.Services: Air & cabin filter replacement, Engine repair, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Engine repair, Auto maintenance, Oil change

  Jennifer Hurst
2 years ago
Taylor is super helpful and nice, and explains everything clearly. Came in for my scheduled maintenance and one small repair. I work remotely and was provided a nice quiet office so I could Zoom with my clients while getting my car taken care of.Service: General repairs & maintenanceService: General repairs & maintenance

  Mindy LeVasseur
11 months ago
The service was quick and everything was done with care, which is very important seeing how I treat my vehicle like one of my children.Services: Painting, General repairs & maintenance, Vehicle Inspection, Auto detailing, Wheel alignment, Auto tire replacement, Auto maintenanceServices: Painting, General repairs & maintenance, Vehicle Inspection, Auto detailing, Wheel alignment, Auto tire replacement, Auto maintenance

  Bill Cadieux
a year ago
We are very pleased with this service center. Superior service combined with outstanding technical skills and completr customer commitment are rare. Gary Yessee and his team are a winning combination in all three areas. We'll be back for all services there going forward over the closer but less customer focused Volvo dealership.Service: Auto engine diagnosticService: Auto engine diagnostic

  Joan Chaput
2 years ago
Great experience. Front desk person was pleasant and answered all questions. Service identified issues along with cost prior to service. The waiting area is roomy and bright. Thank you for NOT having the usual blaring television.Services: Tires, General repairs & maintenance, Auto engine tuning, Oil changeServices: Tires, General repairs & maintenance, Auto engine tuning, Oil change

  george thompson
a year ago
They took care of replacing my tire right away. My neighbor noticed a screw in my rear driver's side tire, I drove up to Volvo in Plymouth, and Taylor took care of it with an appointment the following day.Service: TiresService: Tires

  Donald Robicheau
2 years ago
From my initial call into service to schedule the appointment, the actual appointment, the handling of an open recall, answering additional questions I had - the customer service was exceptional . I was very satisfied and would refer this business to others, and actually have already. Thank you!Service: Oil changeService: Oil change

  Kris Martin
a year ago
Great service. Fair prices. Trevor was a consummate professional and stayed in contact throughout the process.Thank youServices: Tires, Electrical, Wheel alignment, Brakes

  Sarah Dillon
11 months ago
Great service. Went out of their way to diagnose and explain an issue and where applicable get it covered under good will from Volvo corporation.Services: General repairs & maintenance, Auto engine diagnostic, Transmission repairServices: General repairs & maintenance, Auto engine diagnostic, Transmission repair

  Holly Edwards Decker
11 months ago
The service department is excellent. Always professional, personable and timely. Communication is first rate.Service: General repairs & maintenanceService: General repairs & maintenance

  Abby Buker
a year ago
Justin was awesome to work with in the car buying process, he made the process super easy. Highly recommend working with Justin at Volvo if you re thinking of purchasing a car.

  Bonnie Meada
a year ago
Great service always return my car to me clean. I've had issues with other car service places that have given my car back to me with greasy handprints inside of it. Never Volvo!Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Bob Hill
a year ago
I ve had multiple vehicles serviced at this dealership in the past 4 years and they do very high quality work. The service advisors are excellent as well.Service: TiresService: Tires

  Samantha St John
a year ago
I really appreciate Josh the service manager and today I finally met Taylor, the friendly voice on the other end of the phone who s always helping me.Great service great crew. Thank you.Services: Tires, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto interior vacuuming, Oil changeServices: Tires, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto interior vacuuming, Oil change

  Donna Wallace
2 years ago
Everything and everyone was wonderful. The repairs that were done were perfect. Everyone was very professional. I would recommend getting your volvo serviced here. Communication was top notch always letting me know the next step and costs. I appreciate all of you there. Thank you!Services: General repairs & maintenance, A/C installation & repair, Auto interior vacuuming, Oil changeServices: General repairs & maintenance, A/C installation & repair, Auto interior vacuuming, Oil change

  Brian Salmon
2 years ago
Always take my Volvo to Premier Volvo of Plymouth. Seamless process from scheduling an appointment, drop off, receiving a loaner to pick up. Staff are always friendly and knowledgeable, reviewing suggested work before completion. Couldn t be happier!Services: Tires, General repairs & maintenanceServices: Tires, General repairs & maintenance

  Megan Gannon Thompson
a year ago
Bought a used car from Justin for my daughter- from A to Z it was a great experience! Service Center did a bunch of work quickly and efficiently. Thanks so much!

  Janemari Chateauvert
a year ago
10,000 mile oil change. Very prompt. Disappointed vacuum and car wash not included in regular service, as was at my former dealership. Staff very welcoming.Service: Oil changeService: Oil change

  David Mok
a year ago
They suggested I did not have to replace my battery after inspection and did not charge me for the service. That was really nice.Service: ElectricalService: Electrical